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Business Profile

Online Retailer

It's A Black Thang.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in December 2024 for several 2025 calendars and only received part of the order on 12/26/24. The total order amount was $100. I sent the company emails and chat messages without any response. The price of the items not received is $49.75 and I also prepaid for shipping.

    Business Response

    Date: 05/27/2025

    The wall calendar and the pocket calendars sold out and the customer was issued a store credit for the $49.75. But if she prefers a refund, we can change it and issue it as a refund instead. Most of our customers opt for a store credit in lieu of a refund, especially for calendars if they were ordered late in the season. We apologize for the mix-up and will issue the refund right away.

    Customer Answer

    Date: 05/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and would like the refund issued instead of a store credit.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:03/14/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 9, 2025, I ordered a Black History - 2025 wall calendar for $15.95 for a total charge plus shipping of $22.90. I received a confirmation number and generic "Your order is confirmed.Youll receive an email when your order is ready", along with a order number. Close to month passes, so I reach out to them via phone and was told that they were a bit back logged, but that the calendar would be going out this ********* forward another month to Monday, March 10th, I submitted the following message to e-mail address: ************************************** (It's A Black Thang.com)"Greetings, I would like to know the current estimated delivery date of this order. This was intended to be a birthday present for my son back on the 23rd, but this lead time is very long. Please respond whenever possible."It's now Friday, March 14th, and no response. At this point now I know that I've been scammed, stupid me for actually trying to help Black Businesses. It's companies like this that ruin the experience for other legitimate small minority and woman owned businesses. Is there anything that can be done to assist?

    Business Response

    Date: 04/04/2025

    We sincerely apologize for the inconvenience surrounding this customers order. The item in questiona wall calendarwas ordered in January, which is toward the end of the calendar season. By that time, many popular titles have already sold out. While we try to forecast demand, we begin placing calendar orders as needed in January, since publishers typically do not allow returns on unsold calendars.
    We understand the frustration this caused and have issued a full refund of $22.90 to the customer.

    Our company has proudly served customers for over 20 years and has built a reputation for offering unique and culturally meaningful products. While we acknowledge that theres always room for improvement, especially in communication and fulfillment, isolated issues do not reflect the overall customer experience. We encourage anyone interested in a more complete picture of our business to visit our website and browse the hundreds of positive customer reviews.

    We take customer feedback seriously and continually use it to make meaningful changes. Thank you for the opportunity to clarify the situation.

    Customer Answer

    Date: 04/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ***

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on January 2nd for a figurine and it has never arrived. I have ordered consistently from.**** company for the past 14 years without trouble UT scanning the complaints I see that my current situation is not unique. I have reached out by email several times and no one has bothered responding. This was a birthday present for ************ and it's been almost a month. I expected at least the courtesy of a reply if not accurate information regarding inventory or supply chain challenges.

    Business Response

    Date: 02/09/2025

    We had to reorder this item and it's late coming in from *****. We expect to receive our shipment within the next two weeks and we will ship the customers order as soon as they come in. There are looming issues with possible tariffs on products coming from ***** that may cause a delay, but we will keep the customer updated on any issues. We responded earlier to the customer via our chat system but apparently, she didn't receive it. We apologize to her for the delay and for any inconvenience.

    Customer Answer

    Date: 02/10/2025

     
    Complaint: 22885538

    I am rejecting this response because: I have sent multiple emails and not received a response. It is alleged that a response was sent via chat but I did not receive that and only used the chat following three failed email attempts. The BBB page is full of complaints similar to mine with similar excuses. Knowing that their items are often ordered for gifts and may be time sensitive common courtesy would included at the very least a response without having to go to such extreme measures. The current response still does not offer a time frame in which I can expect to receive this order. If the item needed to be shipped from ***** the website should NOT indicate that it is in stock so that the customer has an opportunity to make an informed decision regarding where to place their order!

    Sincerely,

    ****** *********

    Customer Answer

    Date: 02/27/2025

    No, I have still not received the item ordered on January 2, 2025 and promised within 7 - 10 business days!

    Business Response

    Date: 03/25/2025

    We sincerely apologize for the delay in fulfilling this customers order. The Age 14 Birthday Girl figurines are currently on backorder due to international shipping delays. Recent changes in tariff policies have caused unpredictable shipping costs and longer transit times for certain imported items, which has impacted our ability to restock this product in a timely manner. While these challenges are outside of our control, we take full responsibility for the lack of timely communication and understand the customers frustration. As a gesture of goodwill, we are offering to refund the shipping charges if the customer chooses to keep the order open. Alternatively, were happy to issue a full refund if they prefer not to wait. The customer will also be notified automatically when the item is back in stock, should they wish to reorder.
    We appreciate the customers patience and support and remain committed to resolving this issue promptly and respectfully.

    Customer Answer

    Date: 03/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    It still feels pertinent to add that the order was placed prior to the most recent presidential inauguration and before the implementation of tariffs that may currently be impacting delivery.

    Sincerely,

    ****** A. *********

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 17 with a 710 day delivery expectation. As it got closer to the date I needed the items I emailed the company and at that time they sent a partial order which still wasnt received in time. I then requested a return label which I never got and a refund for the items not received. I would like a refund for items not received.

    Business Response

    Date: 02/09/2025

    We sincerely apologize for the issue with your order and any inconvenience it may have caused. During the Black Friday rush, we experienced an unexpected oversell of our wall calendars due to high demand. While we were able to ship a partial order, we regretfully missed your request to cancel the entire purchase. A full refund will be issued for the items you did not receive. Here at ItsABlackThang.com we take great pride in processing thousands of orders efficiently, and while the holiday season brings an increased volume, we continuously work to ensure accuracy and excellent service. Unfortunately, mistakes can happen, but when they do, we are committed to making things right as quickly as possible. We truly appreciate your patience and understanding, and we value your support. If theres anything else we can do to assist you, please dont hesitate to reach out.

    Customer Answer

    Date: 02/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:12/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Items ordered on 12/12/24 (for Christmas presents) total paid $40.30.I sent two emails requesting delivery information and have not received a response.

    Business Response

    Date: 01/12/2025

    The customers order shipped via US Mail on Jan 10th and it is in transit to her. We sent a shipping confirmation email and the tracking number when it shipped.

  • Initial Complaint

    Date:11/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my calendars since Sept.6th, and it never came. Either please contact the company, or give me a refund Thank you

    Business Response

    Date: 12/06/2024

    We spoke to the customer and we issued a refund for his order. He ordered calendars and two of them were out of stock. 

    Customer Answer

    Date: 12/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* Black

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a jacket from Its A Black Thang.com and never received it after 3 months of no response from customer service.

    Business Response

    Date: 09/21/2024

    The Negro Leagues Baseball jackets are drop-shipped directly from our supplier. This order, processed several months ago, should have been shipped and delivered by now. Upon checking with our supplier, we discovered that the item was not shipped due to the unavailability of size 4X at that time, causing the order to be set aside. Although the size 4X is now in stock, the order was not reactivated. We acknowledge this error on our part and extend our sincerest apologies for any inconvenience caused. We have a limited stock of size 4X available should the customer wish to proceed with the purchase. Additionally, we will issue a refund for the shipping charges as compensation for this oversight.

    Customer Answer

    Date: 01/17/2025

    Dear Better Business Bureau, I am writing to formally file a complaint against Its a Black Thang.com regarding a leather jacket I purchased on March 3, 2024. The total amount charged for this item was $217.95, which I paid in full. Despite my timely payment and the companys confirmation of my order, I have not received the jacket as of the date of this letter. I have made several attempts to contact the company via email and phone to resolve this issue, but my inquiries have gone unanswered. This situation is unacceptable, as the company has failed to deliver the product I paid for or provide any updates regarding the status of my order. I am requesting the immediate issuance of a full refund of $217.95. Enclosed with this letter are copies of the purchase receipt, order confirmation, and any relevant correspondence to substantiate my claim.

    Customer Answer

    Date: 01/30/2025

    Good day,
    Thank you for the response. I would like a complete refund please. 

    -******* Fletcher 

    Business Response

    Date: 02/09/2025

    The customer ordered an item that is drop shipped directly from our vendor. Their system reflected the item as shipped but after researching the issue and going back and forth with **** it looks like the item was never shipped. At this point the jacket size the customer need is out of stock. We cancelled the order and issued a refund.

    Customer Answer

    Date: 02/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:08/15/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/17/2024 I ordered a set- an oven mitt and potholder and haven't received it. I paid $25,95 and $8.95 For shipping for a total of $34.90. I have emailed twice and went on their help chat. No response to my emails and the chat said that my order is in process. I should have read the reviews before placing my order.

    Business Response

    Date: 08/28/2024

    We had to reorder the oven mitt/potholder and it was late coming in. But is has shipped and was delivered to the customer a couple of days ago. We apologize to the customer for the delay and for any inconvenience.

    Customer Answer

    Date: 08/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered merchandise from this company on 12 Jan 2024 for $216 under order #*****. Seemed legitimate as I patiently anticipated the order arrival. It's been over 2 months, and nothing has arrived. Contacted the company and they come back with the typical "items back ordered" delay tactic. Gave this company a chance and looking at other customer complaints on this company, it now seems that I will be left with the 'empty bag'. Never again...Hopeful for refund and nothing else.

    Business Response

    Date: 03/13/2024

    Hello *****,

    We apologize for the issues with your order. The two jerseys that you ordered were late coming in from our overseas manufacturer. Thankfully, the items have finally arrived and your order is ready to ship. Let us know if you still want them and we will refund the shipping charges to compensate for the inconvenience. Thanks again for shopping with us. We appreciate your support.

    **** *********

  • Initial Complaint

    Date:10/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction 8-31-2023. I have not received the product. I have emailed and called twice and have not received a return call or response to my email. My Order Number is *****.

    Business Response

    Date: 10/03/2023

    Hello ********,

    I hope you're doing well and thank you for your order. Some of the Christmas cards were still at the printer and they just came in this week. Your order shipped out today and I apologize for the delay. I also apologize for the delay in responding. I'm just a one-man operation so I do the best I can. And I guess sometimes my best just ain't good enough. But you be well, stay blessed and I wish you the best.

    Peace,
    **** *********

     

    Customer Answer

    Date: 10/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

It's A Black Thang.com is NOT a BBB Accredited Business.

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