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Business Profile

Online Retailer

It's A Black Thang.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased online calendars from this company on August 4, 2023 that resulted in a total cost of $ ****** Order # *****. Their policy states that they need up to 7 days to ship items. It has now been 18 days since I order the calendars and I have made several phone calls and left voice messages that someone return the call and either give me an accurate shipping date or refund my full amount paid which is $ ****** . To date no one has returned any of my calls and I have not received any email communication about shipment delays are anything. I heard through a recording with BBB the number of the same type of complaints that has been filed against this business. Can you help me either get refunded or they ship the items I paid for? Thank you kindly!

    Business Response

    Date: 08/24/2023

    Hello ******,

    We hope you're doing well and thank you for your order. Some of the **** calendars haven't come in yet. They're due in next week and your order will ship as soon as they come in. We apologize for the delay and for any inconvenience. I see that you've ordered from us about 15 times going back to 2017. Thanks for your continued patronage. We appreciate your support.

     

    Peace,
    **** *********

     

    Customer Answer

    Date: 08/28/2023

     
    Complaint: 20512998

    I am rejecting this response because:

    Sincerely,

    *********************

    Customer Answer

    Date: 09/20/2023

     
    Complaint: 20512998

    I am rejecting this response because:

    This company is unscrupulous in handling customer orders. I filed a complaint against Its a Black Thing back in August. with. BBB and the company responded and told me they had half of my order, and that the other half was to be in their facility by the end of that week. This has been 4 weeks now already and still nothing. At this point we want to be fully refunded including the shipping charges ..IMMEDIATELY. 

    Sincerely,

    *********************

    Business Response

    Date: 10/03/2023

    Hello ***********,

    We hope you're doing well and thank you for your order. The calendars that are available have shipped and we issued a refund for the four that are still at the printer. Thanks again for shopping with us. We appreciate your support.

    **** *********

  • Initial Complaint

    Date:08/18/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Place an order on July 19, 2023 and was charged $115.95 for the merchandise. I have not recieved the merchandie . I have contacted the vendor 1 time on August 12, 2023, by the email provided on their website with no response and it is August 18,2023

    Business Response

    Date: 08/19/2023

    Hello *********** we apologize for the delay on your order. We had to reorder the ***** Leagues ****** and unfortunately it's on backorder. A shipment is due in from overseas but it hasn't arrived yet. We will cancel your order and issue a refund as you requested. We apologize for any inconvenience.

     

    Customer Answer

    Date: 08/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    Customer Answer

    Date: 08/31/2023

     
    Complaint: ********

    I am rejecting this response because:

    I made a purchase on 19 July 2023 and never received the merchandise. I filed a complaint with BBB (********) and the resolution with It's a Black Thang was they will cancel my order and issue a refund. I still have not recieved my refund.

    Sincerely,

    ***********************

    Business Response

    Date: 08/31/2023

    I checked on the refund and it was processed a few days ago (Aug 28). It's probably still listed as a pending transaction. The customer can call their bank to confirm.

  • Initial Complaint

    Date:05/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Place an order on 4/17/23 and was charged for the merchandise. I have not recieved the merchandie - order status is unfilled. I have contacted the vendor 2 times by the email provided on their website - *********************************** - with no response. I have contact them 2 times on the insta chat feature - eacht time the response is "Thanks for contacting **! One of tour representatives will get back to you shortly. Ihave used this business in the past with no issues. With so many businesses struggling, It is of concern that they have gone zero dark, yet are still acception orders - esp in light of it being Mothers day and thay are promoting a Mothers Day sale!

    Business Response

    Date: 05/05/2023

    We checked on the customers order and one of the items she ordered was on back order and it's due to arrive early next week. She should have received an email to inform her of the status and we want to apologize to her for any inconvenience. As the customer mentioned, she has shopped with ** numerous times with no issues and if she still wants the order, we will refund the shipping as a token of good faith. By the way, we haven't gone dark. We're just a bit shorthanded but by ***** of God we're still moving forward. Yes, we have ongoing promotions, and we have orders coming in and shipping out everyday.

It's A Black Thang.com is NOT a BBB Accredited Business.

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