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Business Profile

Ophthalmology

Center for Sight

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmology.

Complaints

This profile includes complaints for Center for Sight's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled an eye exam and prepaid the $60 copay. 2 weeks after my exam I received a bill for an additional $60 for a refraction (dilate pupils). This is part of the exam process and I should have been made aware of the cost at the time of scheduling and prepaying for my exam.

      Business Response

      Date: 07/01/2025

      During the pre-visit process and/or on the date of service,the patient is aware of the refraction. 
      The consent forms explain in detail the refraction service,why this service is performed, and the cost of the refraction.  The service was performed, and a glasses prescription was provided on the date of service.  The consent/financial forms have been acknowledged by the patient dated 3/22/2025.  The documents can be provided to the patient upon request.   
      The patient paid for the insurance copayment of $60.00.  The refraction remains due.    

    • Initial Complaint

      Date:05/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      But I still wonder how many others they have taken advantage of.  Sad.

      Sincerely,

      ****** ****

      Business Response

      Date: 06/12/2025

      The patient's account has been corrected.  The patient's vision insurance has been filed on 6/5/2025 to Superior.  The patient has been notified via phone and is satisfied with the outcome.  

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23242949

      I am rejecting this response because:

      My appointment was for my routine annual eye exam.

      I was not told of this non factual condition of dry eye? If I had any issue with my eyes why would he not tell me about it?  He knows I have seasonal allergies but he is not my allergist, I have an allergist for that which I no longer need.

      I believe the Patient Right to Know act requires a medical professional to disclose to the patient any service that results in fees beyond what is known for that visit or service before such service is rendered. In this case I was there for my annual eye exam. 

      This office each year tries to bill me for something beyond the routine eye exam that my insurance covers. Each year I sit on hold for hours and weeks and months to explain why I was wrongly billed. Each time the ultimately apologize to me that they miscoded my appointment. This year they are trying it again. Then at my next appointment ******* will again tell me that his billing department has issues.

      Ill give one more chance for them to clear this up and prepared to go to law enforcements fraud bureau and the news to handle this.

       


      Sincerely,

      ***** *******

      ith thus same issue year after year for about 8-10 years now.I hope you can help with this.Thank you **** ******* Architect / landlord too for this business

      Business Response

      Date: 05/07/2025

      Hello Mr. ******************* eye exam was not routine as a medical condition, dry-eyes, was evaluated by Dr. ******** Your insurance, *****, assigned a deductible of $112.56. You should have received a copy of this explanation of benefits from Aetna as well. The balance is valid. If you have further questions, please contact our ****************** at ************* 

      Business Response

      Date: 06/13/2025

      Please see the attached. 

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had 2 surgeries here resulting in double vision unable to drive for 2 months,caved in ** ***** horrific scar under chin

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/7/25 my appointment. Center for sight. they will strong arm steal from you. totally rip you off. on 2/1/25, 2/8/25 and 3/17/25 i called in and got a quotes of $179 to get a contact lens fitting and prescription, At the time of checkout I had to pay $239. After I left and had paid in full, theyre sending me bills for $60. They claim a contact lens fitting is $439 altogether. They will do nothing to adjust the bill, they would rather have bad publicity they say. If you call Center for site now, you will get a quote of $170-$210 for a contact lens fitting in full. When you go to leave, they will charge you more and more . I just got off the phone with the regional manager. I asked her if she would like to treat me fairly. Or get bad reviews. She told me to go right ahead and do whatever I wanted to do. She said that once you leave there, they cannot reverse any charges. But obviously they can charge you more once you leave there. If you try to call their billing office, You will get put on hold for about a half hour and then hung up on. I will pay the $50 because of their highway robbery tactics and I dont want it to go to collection. I will constantly remind anybody I can of what happened to me. ???Center For Sight *****************. Center For Sight. Center For Sight.

      Business Response

      Date: 04/02/2025

      Hello, you will be receiving a call from our **************** Manager soon. Thanks, 

    • Initial Complaint

      Date:11/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 22530826

      I am rejecting this response because: i have worn glasses and contacts for decades. My prior eye doctor identified open/closed angle years ago and did not charge the exam through my health insurance. It wasn't and has never been significant enough to require treatment and this visit was no exception. I would not need to specifically schedule an appointment to diagnose something that was known that did not need to be addressed. This appointment was scheduled as a routine eye exam to renew my contact prescription only. There was no treatment offered or provided. I was given contact lenses as trials until a correct prescription was reached.  This concluded the interaction with this facility.  If there was follow up treatment for a proposed diagnosis it would support sending this to my medical insurance however this was not the case.  How is this not a routine exam if they didn't do anything?

      I have vision insurance and do not understand why the facility is resistant to correcting their codes and filing with the vision carrier  


      Sincerely,

      ******** ********

      am that should be billed to their vision insurance, essentially trying to get a higher reimbursement by claiming a medical condition when the primary reason for the visit was simply to get a new glasses prescription; this practice is considered insurance fraud and is unethical as it misuses medical billing codes"To remedy this issue, I request the diagnosis be removed as it is not a new issue and the charges properly billed to my vision insurance.

      Business Response

      Date: 11/22/2024

      Hello. The diagnosis of the visit was medical, not routine, therefore the medical insurance was billed. For further support, please contact ************ . 

      Business Response

      Date: 12/12/2024

      Upon reviewing the exam notes, there is no indication that the patient has a history of glaucoma. The main complaint was blurry vision and floaters. The examination revealed narrow angles, and because this was a new patient visit,the doctor conducted an additional test called Gonioscopy to get a closer view of the anterior chamber and determine whether it would be safe to dilate the patient. Narrow angles can suddenly close, which can lead to an emergency situation.
      The provider who performed the exam has since moved on and is no longer with the practice, but the chart notes indicate that the patients narrow angles should be monitored.

       

      **** *****

      Director of Operations

      Customer Answer

      Date: 12/16/2024

       
      Complaint: 22530826

      I am rejecting this response because:

      I informed the physician about the known diagnosis and that it was being monitored.  I cannot control or know what the physician includes in his notes, so the absence of this information does not mean he was not informed.

      During my appointment, I was not informed that a diagnostic exam would be performed, nor was I asked for my consent to proceed with such an exam.  The exam conducted was consistent with all other exams that checked my eye health and determined my proper prescription as my vision continues to change which have historically been charged as a routine eye exam through my vision insurance. Since I am not familiar with all the tests and terminology in the optometry field, I am at a disadvantage in determining whether the exam I received was a routine prescription change or if there would be additional charges for actions taken by the physician without my knowledge that they were "tests" and not part of the standard exam.

      As an aside, this physician seemed more focused on boasting about his knowledge than on listening to his patient. I disagreed with his prescription assessment and what I needed for corrective vision. His **** remarks about what I wanted, instead of considering my perspective, were difficult to deal with.  This may play a role in this disconnect.  

      I trusted this practice to be transparent regarding their services and charges.  

      Sincerely,

      ******** ********

    • Initial Complaint

      Date:08/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint pertains to ********************************* at Center for Sight on University. Like many, our family has health insurance and separate vision insurance. We have been going to Center for Sight for several years and have seen both their optometrists and their physicians. I went to see ******************** for a routine annual eye exam. Instead of putting it through our vision plan, however, she insisted on putting the claim through our medical insurance. By going through our medical insurance, the cost to us, not to mention the fees to the doctor and her practice, are significantly higher. Instead of a $25 co-pay through our vision plan, we were stuck with a bill for hundreds of dollars. In addition, ******************** insisted on performing a separate and costly retinal exam on me despite the fact that I regularly see one of Center for Sight's ophthalmologists for my retina. Even though this was explained to ********************, she insisted on performing this test. I went back and forth with the billing department at Center for Sight for several months, however, they insisted that the doctor is the one who determines what insurance to bill and refused to submit the claim to the proper insurance company. I then asked to speak with ******************** directly to address the issue, however, she refused. I have never had this type of experience with an optometrist at Center for Sight or anywhere else for that matter. Before seeing ******************** let the buyer beware as she will insist on billing the wrong insurance company for her personal benefit, insist on unnecessary services and end up costing her patients far more money than they should be paying.

      Business Response

      Date: 09/06/2024

      Personal health or medical information should not be shared in public forums.  For questions about your specific situation, please reach out to **************, *************************.  

    • Initial Complaint

      Date:08/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

      Business Response

      Date: 08/12/2024

      Dear ******************,


      We at US Eye want to sincerely apologize for any miscommunication regarding your insurance and billing. After reviewing your file, I found that our records show a discussion about the costs associated with your consultation. Our agent noted that on April 9, 2024, he informed you about the self-pay consultation fee of $330, as well as additional charges for laser procedures and diagnostic testing, totaling $1,015.17, which was due the following day. He also mentioned that if retina surgery was required, the total cost would exceed $5,000.
      I see that a refund of $997.06 was issued to your credit card on August 6, 2024. We regret any confusion or inconvenience caused and appreciate your understanding in this matter.
      Please let us know if you have any further questions or need additional assistance.

      Customer Answer

      Date: 10/28/2024

      I am requesting an additional refund from center for sight of $660.48 for overcharges for facility fee. I had an emergency vitrectomy while in ******* and they would not accept my insurance I had to self pay. They overcharged almost $1000.00 for that. I was reimbursed by my insurance company for the reasonable charges. They charged me $1268.46 for the surgery center and I was reimbursed ****** by my insurance. I have contacted them multiple times sent documentation by certified mail and have been ignored.

      Business Response

      Date: 11/04/2024

      A refund of $997 has been issued. No additional credit is due. Please call ************ for any further questions. 

      Customer Answer

      Date: 11/05/2024

       
      Complaint: 22099648

      I am rejecting this response because:

      I have sent documentation to Center for Sight.via certified mail so I know they received it. The ****** dollar was a completely separate issue. They overcharged the surgery center fee and my ************************** which they would not accept in ******* sent me what the reasonable and customary charge is. I would like a refund of the difference they charged minus my copay. I feel this is a reasonable request 

      Sincerely,

      ******** *******

    • Initial Complaint

      Date:07/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21990438

      I am rejecting this response because: They did the consultation with never giving the intention to do the procedure. The consultation was only done because it was necessary to have the procedure done that they would schedule incorrectly every time not allowing me to get it done.

      Sincerely,

      ***************y do not do Lasik Eye surgeries on Friday's, but only every other Thursday. So, it does not make sense for why THEY wrote down my appointment is FRIDAY May 3rd, when that was not true. Then ******* proceeded to tell me my appointment was cancelled for no payment of the Lasik Eye- but I was there April 19th to pay for the consultation and nobody ever said anything about paying for the surgery beforehand. That was exactly two weeks prior of my appointment and I would have paid if they addressed it to me. The most unprofessional and messiest clinics I've ever been to, and they do not hold themselves accountable even with the evidence showing them at fault. I paid for the consultation and eye exam and they would not schedule me or give me my refund.

      Business Response

      Date: 08/12/2024

      Hello, $128 was for the ***** consultation fee.  ************ was provided in full to the patient and no refund is due as services were rendered.  

      Customer Answer

      Date: 11/15/2024

       
      Complaint: 21990438

      I am rejecting this response because: I was seen at Center for Sight in March 26th 2024 for lasik eye consultation and they charged me $128. I agreed to the procedure and came back April 19th as that was the date they had scheduled me for my appt. When I arrived, they said there was an error and had booked someone else. Then gave me the date of May 3rd, and when i arrived the front desk had stated the Lasik Doctor only does procedures every other Thursday and do not do procedures on Fridays. They gave me two false appointment dates and proceeded to not schedule me. They took my consultation fee and chose to not schedule me properly which is quite unfair. Now I feel robbed, I paid for the consultation for no reason as they were purposely not scheduling my appointment correctly.

      Sincerely,

      ***** Fast

    • Initial Complaint

      Date:03/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i had trouble even getting an appointment after referral, took over 2 weeks and multiple phone calls from my eye dr and myself....and then of course it was my dr's ****** fault.the visit was fine, a few of the techs made derogatory remarks about another employee, the dr was very good....only good dr in ********?scheduled a consultation, paid the fee. showed up for appointment, nothing scheduled for me. had enough, requested refund and was told it would be done that day....its been over 2 weeks now with no one being able to help.was told by the person i talked to that she had my number and would call me, there is nothing she can do if the other department ignores her.SERIOUSLY!!!!! that place needs a complete overhaul or go out of business!

      Business Response

      Date: 04/01/2024

      Patients concerns were addressed, and the refund was issued on 3/28/24. 

    Center for Sight is NOT a BBB Accredited Business.

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