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Business Profile

Ophthalmology

Center for Sight

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmology.

Complaints

This profile includes complaints for Center for Sight's headquarters and its corporate-owned locations. To view all corporate locations, see

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Center for Sight has 8 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********************************* the insurance/finance specialist admitted I was out of network!!! They have charged me the out-of-network cost for my visit with Dr. ********* And to add insult to injury, my initial visit with Dr. ******** was also a scam! He turned out to be an optometrist!!!! And then they screwed up filing the claim for that visit!! So another several phone calls with my insurance company to straighten out this mess! I have since seen another ophthalmologist and was told I didn't need cataract surgery any time soon......It is obvious it's all about the $$$$$ and their support staff is very skillful at misleading the patient. Should be shut down....."They keep billing me for $65 that I DO NOT OWE! I have called the billing office at least 4 times due to all the mistakes made. The last contact was on 5/22, at which time I sent them my final payment of $55 and referenced "encounter *******" as instructed, I want this "debt" cancelled and written confirmation of zero balance owed. Thank you.

      Business Response

      Date: 09/12/2023

      Hello, 

      Our **************** Manager will be contacting this patient to rectify the situation immediately. 

    • Initial Complaint

      Date:08/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20541874

      I am rejecting this response because:

      I had two scheduled follow up appointments with  ***************************** that were both canceled by the office days prior to the scheduled dates. One was  in July and the 2nd was scheduled over a month out then canceled by their office by text! I received no follow up call from my numerous attempts to reschedule and then was cut off from the drops that were required as the only solution by the doctor. They have sent the prescription refills in and I am taking again but still am having the issues and will be seeking full refund for the failed procedure.  

      Sincerely,

      *************************************

      Business Response

      Date: 09/14/2023

      We sent in a script for the requested medication to ******************.  We have attempted to reach out to this patient via phone several times to schedule and exam with the provider and have been unable to connect, only leaving a voicemail.  We will continue reaching out to him to offer an exam with the provider to review his options. His last exam with us was over 1  years ago, at that time he was happy with the effects of the drops and opted to continue using them to help with the nighttime glare.

    • Initial Complaint

      Date:02/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was there for foreign object in eye. This was a walk-in visit and self-paying . After receiving services paid invoice in full 3 weeks later received letter saying I owed $82 called there helpline about this she agreed there was something wrong. Now 5 weeks later receiving letters again for outstanding debt. I am not a patient of theirs I've been there a couple times for foreign object and I always paying cash upon completion of services. My services were paid in full when I left.

      Business Response

      Date: 02/14/2023

      Hello ****************,

      We have corrected the billing error and apologize for the inconvenience this has caused you. I do not show you connected with our billing department on this is issue previously. Our billing department's phone number is ************ or ************ and one of these numbers should be listed on your statement. 

    • Initial Complaint

      Date:02/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 19384275

      I am rejecting this response because the only test that was done that qualified as medical and not part of a standard annual exam was paid for by me out of pocket.  The two remaining line items should not have been ********** as medical as they were standard exams for an annual visit.  They should have been coded as a standard visit so it could be covered by my vision insurance.  However the doctor ********** these standard exams as medical when the exams were the exact same as a standard annual exam.  

      I have spoken to the billing department multiple times and they cannot do anything because of how the exams were coded by the doctor.  The doctor does not want to change the codes due to the fact that it would cause auditing issues for him. 

      I would hope that they doctor would be willing to do right by his customer and reclassify these standard exams so they could be covered by my insurance and he could close out this case. 


      Sincerely,

      *****************

      "medical" versus a standard vision exam. This is despite the fact that the same 2 standard tests were performed, the risk of glaucoma was eliminated the previous year, and I begrudgingly paid out of pocket for the one test they performed that was related to glaucoma. This medical classification meant my vision insurance would not cover the bill and therefore I would be responsible for a typically covered service.I keep receiving bills, writing letters, and calling the billing department. ****************** refuses to reclassify the 2 outstanding tests on the bill as a standard exam claiming auditing issues if he did. During one of my calls with the billing department, I learned that the doctor makes more money if bills are processed through medical insurance over vision so there is motivation on his part to not reclassify the line items. Frankly, I think the only reason he wanted to do the glaucoma test was so he could classify my future services as medical and make more money. The location is Center for Sight *****************************************************************. Account is ****** and the balance due is $118.68.

      Business Response

      Date: 02/22/2023

      Hello,

      The services were billed appropriately based on the nature of the testing. A member of our team will be in touch, if they haven't already, to help explain the billing. 

      Thanks,

    • Initial Complaint

      Date:01/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am rejecting this response because:  Medicare has informed me that the maximum amount you could bill me for for my visit of August 2, 2022, was $24.88; yet you have billed me $139.57.  (Dr. Soto told me that this procedure was fully covered by my insurance as it was a necessary follow-up procedure following the cataract surgery).  The total amount claimed by you for the August 2, 2022, visit is $495.00 for one eye, plus $495 for the second eye, plus an additional $980.00 (which appears to be a duplicate charge for the two separate eyes).  On your 1/18/23 statement, you claimed that I had an unpaid balance of $690.01; yet your latest response here claims I now have an unpaid balance of $714.89, despite the fact that I have not visited Center for Sight since August 2, 2022, except to be told by Dr. Soto that the YAG surgery had a less than good outcome.   Also, why is the payment of $396.87 which I made on November 29, 2022, not reflected anywhere on your statement?  I refuse to pay anymore of these bogus charges, and I will follow-up with Medicare fraud and any other agency to prevent this from occurring to others.



      Sincerely,



      Terri N*****

      Business Response

      Date: 01/26/2023

      Hello, 

      These balances are co-insurance and/or deductible amounts assigned to you by your primary insurance, Medicare, and your secondary insurance, United American. You should have received an explanation of benefits from your insurance carriers that reflects these balances due. Our statements are set to only present charges with open balances due from you. So, if you've made a payment and it satisfied a subset of balances, as such these charges will not reflect on your new statement. We apologize if this has caused any confusion. I've attached a summary of all charges, payments, adjustments, and open balances on your account from 1/1/2022 to current. Also, your insurance carriers may process claims at different times and this is the cause of why you see new charges with balances due to you at later dates. 

    • Initial Complaint

      Date:01/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was evaluated for lasik to see if I was a candidate. I paid for that evaluation at the time of service. It was then suggested that I put a contact in to see if my sight would improve if I got the procedure and was told this was part of what I'd already paid for. I have since received a bill for $$75.00. I have called and spent about an hour on hold and have never actually been able to speak to a human about this. I am asking that the $75.00 be deleted and have someone contact me. I have tried to contact the company and can't just sit on hold.

      Business Response

      Date: 01/26/2023

      Hello, 

      We verified with the provider you saw, ****************, regarding the contact lens fitting and it was not communicated this would be included in the payment for your lasik evaluation. Contact lens fitting services are a separate service and has a $75.00 charge. We apologize this was not collected at the time of your visit as normal and as such, we've sent a statement with the balance due. Also, I verified we did receive a call from you into our billing line, ************, but the call only waited two seconds before it was abandoned by the caller. Thank you. 

    • Initial Complaint

      Date:12/06/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/07/2022, I went for what I was told was my final post lasik surgery checkup. This was scheduled back in July, as I told Center for Sight that I no longer lived in *******. This was made plenty clear in my 1 month follow up. I had informed the doctor I was moving and he had stated to book the follow up any time Im back as long as it is within a year of the surgery. And that is exactly what I did to the letter. After the follow up, I was charged and then 3 months later I receive a letter stating I still owe them money and that theyre trying to collect what wasnt covered by my eye insurance except I havent had eye insurance since December 2021. As you can clearly see, I was lied to and defrauded by their actions. I have called in to them to explain their wrong doing but Center for Sight has so far been resistant to resolution. They keep stating that this was for a regular eye exam, which as I had made clear during my July scheduling, it was not, but rather a follow up to the Lasik.

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