Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,647 Customer Reviews
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Review fromShannon T
Date: 05/30/2025
5 starsShannon T
Date: 05/30/2025
Great customer service and honest person when asked about pricing
HotelPlanner.com
Date: 06/02/2025
Hello *******,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromBelinda R
Date: 05/29/2025
4 starsBelinda R
Date: 05/29/2025
Everyone was nice. The person on the phone was polite and was very helpful.HotelPlanner.com
Date: 05/30/2025
Hello *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromDavid B
Date: 05/28/2025
5 starsDavid B
Date: 05/28/2025
It was easy to get my reservation booked and I appreciated their kindness. I will try to use them againHotelPlanner.com
Date: 07/11/2025
Greetings *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromElizabeth D
Date: 05/28/2025
5 starsElizabeth D
Date: 05/28/2025
He was very polite and very patient with me and also giving me the information that I need. Once again, thank you for excellent service and for the warm greeting..HotelPlanner.com
Date: 05/30/2025
Hello *********,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromSusan L
Date: 05/28/2025
5 starsSusan L
Date: 05/28/2025
Very, very helpful. She found a hotel with a shuttle to ***********, which was my main concern. An hotel Id found online didnt have a shuttle, which she investigated. Thus, she kept looking until she found one. She also has a very friendly voice! She deserves a 10 out of 10.HotelPlanner.com
Date: 05/29/2025
Hello *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromHilda J
Date: 05/28/2025
5 starsHilda J
Date: 05/28/2025
******* was great! Very professional. I wish to have more hotel agents like him. Thank You!HotelPlanner.com
Date: 05/29/2025
Hello *****,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromTalia F
Date: 05/27/2025
1 starTalia F
Date: 05/27/2025
I purchased a hotel reservation with hotel *********** for July 25th to July 29th at the ******************** a destination by ************ When I checked the price it said it was 76% off and the total for 4 nights was $238.98 CAD. Once I completed the reservation and received my confirmation email I was charged $751.95 CAD. I was charged $513 CAD more than the reservation. I have photo and video evidence proving the price. I called hotel planner May 22, they said they would get back to be after escalating writhing ***** business hours, however I called today and they have no answer for me. I have pictures and videos proving my price. I have sent them all the information. I cant believe the scam they are pulling and no one can help. My credit card company cant even help because the price they charged and the confirmation they sent were the same price. I truly dont know what to do.HotelPlanner.com
Date: 05/29/2025
Hello *****,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request!
If you have any immediate questions or concerns, please feel free to contact us.
Kindly,
******* *********
Brand Ambassador
******************************************************************Review fromCYNTHI d
Date: 05/27/2025
1 starCYNTHI d
Date: 05/27/2025
I BOOKED A ROOM FOR JULY AT A CASINO RESORT ON MAY 13/2025 AND CANCELLED IT ON 05/16/2025 AND I HAVE STILL NOT GOTTEN MY REFUND. I HAVE TRIED CALLING AND SENDING AN EMAIL TO THIS COMPANY AND THEY DON'T ANSWER THE PHONE OR RESPOND TO EMAILS. I HAVE SUBMITTED CREDIT THROUGH MY CREDIT CARD TO GET THIS RESOLVEDHotelPlanner.com
Date: 05/28/2025
Greeting ******,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, please feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromCatherine H
Date: 05/27/2025
5 starsCatherine H
Date: 05/27/2025
***** provided such amazing customer service, she truly went above and beyond. She was kind, considerate, & knowledgeable. Best customer service Ive received since I can rememberHotelPlanner.com
Date: 05/28/2025
Hello *********,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromTara S
Date: 05/26/2025
1 starTara S
Date: 05/26/2025
I called what I believed was the official IHG / Holiday Inn reservation line after searching online. The number I reached connected me to a representative who used the same language and booking flow as IHG, but it was later revealed I had unknowingly booked through a third-party ********** no point was I told this was not ***. I was explicitly told that my credit card was only needed to secure the room and that my employee could pay at checkout using the company card, which he did.Later, I received a receipt showing my card had been charged, despite clear instructions that payment would be made at the hotel. The receipt falsely claims that I declined a refund and agreed to a non-refundable policynone of which were ever disclosed to me during the ******* make matters worse, although I provided the correct spelling of my employees name and email address to ensure he would receive his IHG reward points, the name was misspelled on the reservation, reflecting a lack of professionalism and attention to detail.This company uses deceptive and misleading business practices, including brand misrepresentation and unauthorized billing. Ive contacted them and was told to wait 710 business days for a refund, but *** also filed a dispute with my credit card company. Im sharing this experience to help others avoid being misled.HotelPlanner.com
Date: 05/27/2025
Greetings ****,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
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