Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,656 Customer Reviews
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Review fromTrygve T
Date: 11/21/2023
5 starsTrygve T
Date: 11/21/2023
Great Service. Perfect English, very polite and easy to understand.
HotelPlanner.com
Date: 11/22/2023
Good Evening,
Thank you for taking the time to provide us with feedback! We sincerely appreciate it and we're always happy to hear our customers are happy. Thank you for allowing ************ to be a part of your travel plans, we hope you keep us in mind for your future travel needs.
Sincerely,
*****************************;
Review fromTanya S
Date: 11/18/2023
1 starTanya S
Date: 11/18/2023
Fraudulent company. I had to cancel my credit card right away. Was charged almost double online booking price. Then got to speak to a representative in *****...immediately called my credit card company and reported charge and closed my card.HotelPlanner.com
Date: 11/28/2023
Greetings *****,
Thank you for taking the time to provide us with feedback, we sincerely appreciate it. Please be advised we do have agents working from all over the world and I can assure you that we are not a fraudulent company. After taking a deeper look into your booking I see that a refund of $311.23 has been processed. Please allow **** business days for the refund to be visible to you. If you have any questions or concerns please feel free to contact me and I'd be happy to help, my email is **************************************************
Kindly,
*********************************
Review fromJessica M
Date: 11/17/2023
5 starsJessica M
Date: 11/17/2023
Thanks Mike, you were very helpful with getting rates for out organization.HotelPlanner.com
Date: 11/22/2023
Good Evening *******,
We sincerely appreciate the time you spent to provide us with feedback. We are so pleased to hear about your wonderful experience with our agent ****. Thank you for allowing ************ to be a part of your travel plans, we hope you keep us in mind for your future travel needs!
Happy Thanksgiving!
Sincerely,
*****************************;
Review fromKaitlyn O
Date: 11/17/2023
1 starDO NOT USE THIS BOOKING SITE!! This company is a complete scam. Will be reporting to BBB immediately. I *accidentally* booked a hotel reservation through them and never received an email confirmation of the reservation. I called the hotel and they told me I could have the company cancel the reservation for a full refund any time prior to 24 hours before check in.My check in is in 5 days and I have Covid and need to cancel my trip. The hotel thankfully gave me the name of the site that I booked through so I reached out to cancel, and they stated that the hotel will not process a refund and the reservation is nonrefundable. They also sent me a fake confirmation email alleging that I had agreed to a non refundable reservation which NEVER HAPPENED and which I NEVER RECEIVED prior to requesting the cancelation.*They are now holding nearly $700 dollars and refusing to refund it. DO NOT BOOK THROUGH THIS WEBSITE OR PROVIDE THEM WITH YOUR PAYMENT INFORMATION.Review fromAndrea B
Date: 11/13/2023
1 starBook Online (parent company Hotel Planner) is absolutely terrible. The company engages in deceitful advertising and misleads customers. Do yourself a favor and never do business with Book Online.Review fromJessica W
Date: 11/12/2023
1 starMy son made it to State in Madison, WI and the team decided to stay at the Madison Cambridge Hotel. I googled the hotel and called the number that came up and booked three rooms. The person kept telling me we had to hurry to make sure that the rooms stayed available in the system. This is the first red flag I shouldn't have ignored. Two hours later I called back because the price I was charged was over double what other parents had paid. It was almost impossible to navigate the automated system and once I got a real person, they could not help answer any questions and stated that management was not available for me to speak to. I was charged a 30 percent cancellation fee which I was not aware of when I booked. I was also not told that my credit card would be billed right away. When this company answered the phone they did not disclose that they were a third party booking agency and they did not inform of cancellation fees. Based on my experience it is fraudulent business and they should be shut down. I reported them to the better business bureau.Review fromBrenda S
Date: 11/04/2023
5 starsBrenda S
Date: 11/04/2023
Thank you so much?? you are such a big help and made. It stress freeHotelPlanner.com
Date: 11/08/2023
Good Evening,
Thank you for taking the time to provide us with feedback. We sincerely appreciate it and were always happy to hear our customers are happy! Thank you for choosing HotelPlanner.com.
Kindly,
*********************************
Review fromDeanna J
Date: 10/25/2023
5 starsDeanna J
Date: 10/25/2023
Very friendly and helpful and he got me exactly what I wanted. thank you so so much. Deanna J******HotelPlanner.com
Date: 11/08/2023
Hello ******,
We appreciate you taking the time to provide us with feedback! We always strive to provide the best service, and are glad to hear our efforts are being noticed.
Sincerely,
*********************************
Review fromBrady K
Date: 10/24/2023
1 starBrady K
Date: 10/24/2023
I reserved a room on 10/15 at a local hotel. I googled searched this hotel, and saw a rate of $125. After clicking a link to book the room, I was in touch with an agent. Amazingly enough I was charged $257.27 (MORE THAN DOUBLE).I get to the hotel, and they don't have any idea of my reservation to the hotel, and charged me the actual rate of the hotel which was $174.90.This place is a ****. They're not acting in the interest of their "customer" I'm not even sure that this is a real business.HotelPlanner.com
Date: 10/27/2023
Greetings *****,
Thank you for providing us with feedback. I can't seem to find your reservation with just your name, please provide me with the itinerary number (beginning in h) for this reservation and I’d be more than happy to further assist you! Please reply with the itinerary number or feel free to send it to my email, my email is **********************************
******* ********* |Brand
Ambassador
Ph: ###-###-#### | Fx ###-###-####
HotelPlanner.com | Meetings.com | *****************@HotelPlanner.comReview fromShanna G
Date: 10/22/2023
5 starsShanna G
Date: 10/22/2023
Very helpful and quick to book my room. Nice customer serviceHotelPlanner.com
Date: 11/08/2023
Good Evening,
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Sincerely,
*********************************
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