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Business Profile

Hotel Reservation

HotelPlanner.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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HotelPlanner.com has 4 locations, listed below.

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    Customer Review Ratings

    4.09

    Average of 1,647 Customer Reviews

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    Review Details

    • Marie A

      Date: 07/18/2023

      Worst experience ever!!! Called a local number in SC, was prompted to hit "1" for reservations. I had no idea i was transferred to this company until i checked my bank account and they billed me twice for a reservation. Called to let them know and was told sorry we can not do anything about it. I called the hotel on another line and i did not even have a reservation set. Requested all of my money back, same day within an hour of making the reservation and they refused. Working with my bank to get it handled that way. RUN not walk away from this company - they are scammers...

    • Judy R

      Date: 07/18/2023

      ******* was very helpful in answering my questions about the hotel and attractions within walking distance. Stayed on line for a long time as bank was being cautious about the transaction. And we got a better price! Thank you, *******!

    • Chrissy K

      Date: 07/16/2023

      Marvin M was awesome! He helped us figure out our issue and took care of it immediately! He was patient, kind, and understanding! Great customer service! Thanks so much Marvin!

    • Greg A

      Date: 07/15/2023

      Quick, efficient and a pleasant experience!Will use this service again!

    • Heather H

      Date: 07/11/2023

      ****** was very hopefully and si was **** when I called earlier

    • Anthony H

      Date: 07/07/2023

      *********** was on his game. Looking for the right fit.

    • Ali G

      Date: 07/01/2023

      Lauren did a great job, very friendly,knowledgeable and efficient. I would recommend her.

    • Deirdre M

      Date: 06/30/2023

      RJ was very good- made our reservations fast and easy!

    • Virnetta B

      Date: 06/29/2023

      Ms. Vicki was Awesome and very professional and she understood just what I needed to accommodate my needs and satisfaction for my visit in New York. I wish I could rate her higher than a 5 star she's very deserving. Thanks.

    • To F

      Date: 06/27/2023

      ******** was great. Very professional, thorough & cordial. An asset to your organization.

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