Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,647 Customer Reviews
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Review fromYissel L
Date: 04/08/2023
1 starYissel L
Date: 04/08/2023
Where to begin? My mother called to book our room and was booked for the wrong hotel. We were told because of our situation our voucher and process would get expedited. Its been a week later of me calling nearly every day to get a response from anyone, as they had promised. Were supposed to be checking in on Monday and now we have nowhere to stay. We also have extra Uber and Lyft expenses to pay for to reach our destination. The situation has completely gotten out of hand and they offer no compensation for an error that they did. Unfortunately, the gal who booked my mother used a nonrefundable promo for a hotel in a completely different area so its made it even more difficult trying to get a refund or change whatsoever. Again, no fault of ours when my mother has asked for a specific hotel. So now we have a flight to catch on Monday with no hotel to stay in, money being withheld ($192.24) and no signs of a voucher in sight. What was supposed to be an easy trip has now turned in to a major headache with no real responses from anyone. So now were eating the cost and scrambling to find something for Monday. Thanks for the terrible experience and lack of integrity.
HotelPlanner.com
Date: 04/09/2023
Greetings,
I am unable to find a reservation using your name or email.
For further assistance, please email me directly at **************************************.
Regards,
*****************************
Review fromKaren W
Date: 04/06/2023
1 starKaren W
Date: 04/06/2023
I called the hotel directly to make reservations under a block of rooms for a business meeting. I was assured that my reservation was under the block of rooms for the meeting. They requested my credit card and said it would not be charged until after my stay. I immediately received a text confirmation. My credit card was immediately charged for several hundred dollars over the quoted rate. When I called the hotel again, they said the booking was under a third party, Expedia. I checked with Expedia and found no booking. When I looked up numbers on the text confirmation, one of the numbers was associated with hotelplanner.com. Somehow hotelplanner.com hijacked my direct hotel booking and redirected it to hotelplanner.com. The BBB has over 500 similar complaints over the last 3 years.HotelPlanner.com
Date: 04/09/2023
Dear *****,
We received a notification that the booking amount has been disputed through your bank. Unfortunately, when a notice of a disputed charge is received, we are locked out of the refund process while the dispute is under review with the original merchant of record,
This requires us to close your ticket pending the dispute investigation, which can take up to 90 days, and unfortunately, there is no manual override.
If you have a letter from your bank/credit card holder stating the dispute is withdrawn, we can make the request for the dispute review to be closed early.
This is what needs to be included in the dispute closed letter and emailed to *****************************
MUST be a screenshot of a message in the banks online messaging portal or a photo of a letter on bank letterhead (Cannot be a forwarded email from a bank rep)
MUST state cardholder dropped or withdrew the dispute
MUST include the following info, which must match the charge info:
Cardholder name
Last four digits of card
Amount of dispute
If you can present this documentation, we can work to have your dispute closed earlier, but we cannot promise approval. Unfortunately, that is not our decision. We will contact you with a status update as soon as we hear back from the merchant of record for this booking.
Thank you for your patience through this process.Review fromJane A
Date: 04/04/2023
1 starJane A
Date: 04/04/2023
Vouchers are a joke! Embassy Suites couldnt honor the voucher of $224 because they didnt receive the money I paid. Voucher#****** I will never use this and warn others not to. *****************HotelPlanner.com
Date: 04/05/2023
Greetings,
In order to use a voucher you must follow the instructions provided on the voucher email. You must book a reservation on the dedicated site provided to you in the email.
If you have any further questions, please reach out to *************************.
Review fromBennett G
Date: 04/02/2023
1 starBennett G
Date: 04/02/2023
We needed to reserve with ******** for a trip to ****, ******. A search came up with a number we then called. To verify, we asked directly whether this was the Marriott, and the answer was "yes." We the booked. When we got to the hotel we were told we had not booked with ******** but with a third party, TravelPlanner, and we had paid $238 over ********'s rate. It is clear that TravelPlanner was impersonating Marriott reservations. Three direct emails to this company for a refund received no response at all.HotelPlanner.com
Date: 04/03/2023
Greetings,
I would love to look further into your complaint. Please email me directly at **********************************************.
Regards,
*****************************Review fromJerry T
Date: 03/29/2023
5 starsJerry T
Date: 03/29/2023
Courteous and professional represented your company well. Looking forwarded to staying with you.HotelPlanner.com
Date: 03/30/2023
Greetings *****,
Thank you for taking the time to leave us a great review!
Review fromRon B
Date: 03/18/2023
5 starsRon B
Date: 03/18/2023
I was having issues booking a reservation online. I contacted ******** reservation desk and spoke with *****. ***** was very professional, courteous and was able to take my reservation over the phone. ******* personality and professionalism is a true asset to the *****************HotelPlanner.com
Date: 03/19/2023
Greetings ***,
Thank you so much for the review of ******* customer service. We appreciate the opportunity to assist you!
Regards,
*****************************
Review fromBlake W
Date: 03/16/2023
5 starsBlake W
Date: 03/16/2023
Caroline was very friendly and super helpful and quick on the draw with the information I needed! Super grateful! Thank you CarolineHotelPlanner.com
Date: 03/19/2023
Hello Blake,
I am so happy to hear about the amazing service you received from Caroline. Thank you so much for the 5 star review!Review fromDee B
Date: 03/12/2023
5 starsDee B
Date: 03/12/2023
So helpful when we needed a place to stay so far away from home. Excellent service. Got us a room we needed.HotelPlanner.com
Date: 03/17/2023
Greetings,
Thank you so much for the stellar review!
Regards,
*****************************
Review fromPatricia D
Date: 03/10/2023
5 starsPatricia D
Date: 03/10/2023
She was very professional and friendly. Answered all my questions.HotelPlanner.com
Date: 03/13/2023
Greetings ********,
Thank you so much for the kind review!
Regards,
*****************************
Review fromRoberta B
Date: 03/05/2023
5 starsRoberta B
Date: 03/05/2023
She was wonderful and professional! Very kind and patient! She helped to relief some of our stress!HotelPlanner.com
Date: 03/08/2023
Greetings,
Thank you so much for the great feedback! We love that our agent was able to help reduce stress. We look forward to working with you in the future.
Regards,
*****************************
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