Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,648 Customer Reviews
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Review fromDenis M
Date: 12/10/2022
1 starDO NOT USE THIS COMPANY TO BOOK HOTELS. I made a reservation and that same day needed to change to a less expensive room. There was plenty of availability for the room I wanted on the actual hotel website. I called Hotelplanner.com and they said I would have to cancel the reservation to make the change and incur a one night penalty ($500). The new room reservation via the hotel website was $200 cheaper per night and Hotelplanner.com would not change the rate of the room for me. After threatening to report them they decided that they would change the room but not decrease the price to reflect the new much less expensive room. Total scam!Review fromLinda R
Date: 12/05/2022
1 starThis company is a complete fraud for acting as though they are the hotel I intended to contact and never identifying themselves as a booking service. They're charging 3 times the amount that should have been the current rate. Their 'cancellation policy,' which wasn't told to me until after they took my credit card information, basically said that I can only cancel 2 days before the date or there would be a 30% penalty fee! outrageous. Very manipulative and fraudulent.Review fromJon m
Date: 11/25/2022
1 starJon m
Date: 11/25/2022
I made a reservation in Oct and had to cancel my reservation and have waited patiently for the past month and half waiting on a refund in the amount 1371.62. I have requested several times for a supervisor to contact me in regards to the issue and no response. It is now nov and still haven't received a refund. They sent a voucher to the wrong email and I asked for a refund cause I wasn't satisfied with the hotel and customer service. Will never utilize hotel planner.com ever again.
HotelPlanner.com
Date: 11/28/2022
Dear ***,
Your refund has been processed. Please allow **** business days to see that reflected on your account. Additionally, I have sent a direct message to my supervisors requesting one of them to call you. If you have any further questions or concerns, please feel free to contact us at [email protected].
Regards,
*****************************
Review fromLucille F
Date: 11/24/2022
5 starsVery polite and helpful. Answered all questions . Helped me thru the whole process.Review fromValeria M.
Date: 11/20/2022
1 starI reserved a room at Studio 6 (Columbus, OH) through HotelPlanner.com. Columbus was in a Black Out and due to the Black Out, Studio 6 couldn’t honor any reservations and turned customers away. I contacted HotelPlanner for the Night Auditor of Studio 6 to explain and confirm the circumstances. Studio 6 did NOT charge my bank account nevertheless HotelPlanner. com did under the name of Studio 6. Six months later after filing a dispute of the charge, the bank paid HotelPlanner.com and when I called HotelPlanner.com and explained the reservation wasn’t honored due to the Black Out they have yet to refund my ($100.35).for non-service. I provided the Reservation and Cancellation confirmation numbers and still HotelPlanned.com aka Lexyl Travel Technologies, LLC. won’t freely return the $100.35 to my account. I need the money returned, not a voucher or apology. I was told by the Customer Service Representative a voucher was issued but I never received it. I just want the money returned to my bank account.Review fromBenjamin R
Date: 11/11/2022
5 starsBenjamin R
Date: 11/11/2022
Sarah did a great job of getting my booking accomplshed !!! Kudos !!!HotelPlanner.com
Date: 11/14/2022
Greetings,
Thank you so much for letting us know about your experience with *****!! We are so grateful for the opportunity to assist you.
Kind Regards,
*****************************
Review fromBarbara S
Date: 11/11/2022
1 starBarbara S
Date: 11/11/2022
Was told was speaking to reservations at Holiday Inn express and suite which in fact was NOT the case. The guy I spoke to did not say he was a reservation service. Took all info gave me a price when I questioned him said it was taxes etc. I was charged $236 for a room that was $133. I tried to resolve directly but was dismissed as tough s___ that's what you agreed to. I don't have a problem paying the hotel price but to be charged $100 more for this Service???? seemed ********** representation. I have called my credit card company to dispute as well as contacted the true reservation desk of IHG. Want to warn others to beware of this ****.HotelPlanner.com
Date: 11/14/2022
Hello ****,
Upon reviewing the phone call, you agreed to the total price of $236.92. To be completely honest, ************ paid more than $133 for the room. We understand your inquiry to try to obtain a lower rate. However, when you booked your reservation, you agreed to the listed rate. We cannot change the rate once the reservation is booked. Any other rate provided to you cannot be honored or fulfilled by us.
If you have any questions or concerns, please reach out to [email protected].Kind Regards,
*****************************
Review fromShenetta C
Date: 11/06/2022
5 starsThe agent that assisted in booking my reservation (****) was very professional, knowledgeable, thorough, and friendly. He provided detailed information regarding my stay and the process was quick, easy, and went smoothly. Will definitely use this business/service again! A+ customer service!Review fromBill H
Date: 11/04/2022
5 starsAccurate, Concise Friendly and met my request for a room at the location I wanted.Review fromMatthew P
Date: 11/04/2022
1 starMy brother paid for my hotel as a surprise and HotelPlanner refuses to issue me a refund. Ive show them that they were charged Zero dollars and they still refuse to work with me. Unbelievable
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