Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,648 Customer Reviews
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Review fromPam M
Date: 11/02/2022
5 starsShe was absolutely amazing. Helped us out. Booked for a party of 5. Patient and very helpful. She did above and beyond. More then 5 startsReview fromBelinda D.
Date: 10/29/2022
1 starBelinda D.
Date: 10/29/2022
I think Hotel Planner is a deceitful company who will lie in order to make a sale. I was traveling cross country from Ontario to British Columbia to help move my friends belongings. I went on the Carriage House web page (or so I thought) to book a room. The booking agent assured me I was speaking with the hotel directly. I asked twice if I was speaking with the Calgary location because I detected a southern drawl from the representative on the phone. Low and behold I was charged in US dollars on my credit card statement. I called the hotel planner to have the over charge refunded but was given an excuse about taking 10 days for a refund. Not impressed by their deceitful practices. My stay was for October 21st 2022 booking number was ******** Not impressed with these deceitful peopleBelinda D.
Date: 11/21/2022
I'm still awaiting my refund from *************. It's been over a month since I was told by one of their agents that a refund would be issued in ten days. So annoyingReview fromMackenzie R
Date: 10/20/2022
5 starsAbsolutely amazing job! Kelly was extremely polite & kind. She worked very hard to find me the best deal & had great advice.Review fromLester Steven H
Date: 10/18/2022
1 starLester Steven H
Date: 10/18/2022
Was the worst place, filthy, mosquitoes, flies and gnats. The bed was so lumpy couldn't get a good night sleep. Dead bugs killed on walls. I believed I was talking to LA Quinta but I was wrong. Routed to Expedia. Was charged an arm and a leg. The hotel even charged us 456.76. A lot cheaper than your price of 717.14 even though your email said 687.15. Want be doing this again. Never booked rooms before and want be doing this again. I feel as though we were *******.
HotelPlanner.com
Date: 10/21/2022
Greetings,
The $456.76 charge should have gone to the 3rd party provider. That price was privately negotiated between the 3rd party and the hotel and is not supposed to be public knowledge.
Please send us a photo of the hotels charge to ************@HotelPlanner.com for us to make this right.
Kind Regards,
*****************************
Review fromdavid w
Date: 10/17/2022
5 starsShe was very helpful and very very nice would recommend herReview fromLF S
Date: 10/13/2022
1 starLF S
Date: 10/13/2022
We had a horrible experience with this company. They will not respond back to you and keep point fingers at a tournament company that we were participating in. We booked a ********* Lucid and they charged ** a deposit at the time of booking which looked like was a charge from the hotel. Deposits normally come off the final total and this one did not because the hotel claims they never got the deposit nor did they charge ** a deposit. They are charging deposits under hotel names and when we called to get the deposit refunded since it didn't come off of our final cost they have been given us the run around. Beware of using this service.HotelPlanner.com
Date: 12/15/2022
Hi, we are sorry to hear about your experience. Based on the customer service files, it looks like our service team responded to your inquiry within 24 hours and responded promptly during the entire process. Please emai* ********************** if you believe this is incorrect.
The reservation you made was part of a tournament. That tournament uses Lucid Travel as a software product to help them manage their own hotel room blocks. Lucid Travel did not set up the hotel contracts or work with the hotels at all. Also, the tournament has the ability to add a rebate to the hotel price. In this case, the reservation deposit was added by the tournament as extra revenue. None of that goes to Lucid Travel at all.
We understand your frustration but (in this case) Lucid was simply the software product and all of the hotel prices and settings were set by the tournament. We would love to speak with you to change your mind about Lucid Travel. We care deeply about our customers and have ambitions to continue our rapid growth.Review fromGeoffrey L
Date: 10/12/2022
1 starAbsolute garbage company . Have nothing to do with them. The biggest scam artists on the planet. BAR NONE BE WARNED .Review fromVicki M
Date: 10/12/2022
5 starsExtremely polite and professional. Gave me all info I needed and made the whole process easy.Review fromCharles M
Date: 10/09/2022
5 stars******* provided me ************************* and was very pleasant and helpful!!!Review fromDoral N
Date: 10/06/2022
5 stars*** was very helpful, patient and thorough. Her customer service was impeccable. A shining example of who should be on the front lines assisting customers, as well as excellent English speaking agent.
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