Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,645 Customer Reviews
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Review fromCayla M
Date: 08/22/2022
1 starCayla M
Date: 08/22/2022
**************** has hung up on me multiple times for asking for a refund and when I was unable to get a refund even after having insurance, I asked for a voucher to be split. Now they are not taking my calls at all. On top of this they were rude and did not answer any of my questions and would not tell me their names or connect me to someone who could better help me. Horrible customer service.
HotelPlanner.com
Date: 09/09/2022
Hello *****,
We sincerely apologize about your bad experience. Your refund was issued 08/20/2022. If you have anymore questions or concerns, please reach out to [email protected].
Regards,
*****************************
Review fromLesia M
Date: 08/17/2022
5 stars******** did a great job by booking my room and gave me all the information. I really appreciate how she speaks to me. God bless You ******** continue to do a good job. ??Review fromSonia F
Date: 08/17/2022
5 starsGreat Personality & Very Informative. It was a very pleasant experience!Review fromAnn M
Date: 08/16/2022
5 starsVery nice *********. I appreciate you finding me a place to stay in ***********.Review fromJune S
Date: 08/14/2022
1 starTerrible Communication/Misleading. 4/15/22 I assumed I was calling Doubletree Reservations at the actual hotel but when I asked if this was the actual hotel, I was informed I was speaking to Hotel Planner. I informed the representative I was not familiar with their service, and she stated Hotel Planner was the booking agent for Doubletree, with Doubletree directed to Hotel Planner. Reservation ***************** ********* *****- 7/30-7/31/2022. received text Doubletree by ************ PLANNER NOT in text, Itinerary # H4902560. 4/16/2022, Payment processed $285.70 AMEX-********** Planner charged as a hotel stay 4/15/22, NOT 7/30/22. Rep did not inform me that the room would be charged immediately. Cancelled reservation through Doubletree website 7/24/22, daughter having surgery offered documentation validating surgery and met deadline of 7/29. Cancellation conf. #******** No instructions/guidance to contact Hotel Planner. 7/30/2022 received text as Doubletree by Hilton of check-in. Immediately called # which was Hotel Planner. Spoke to three ******************************** 7/30/22 12:04PM, ******, Rude, *************************** Stated that I was required to cancel the room through Hotel Planner. I informed ****** that there was no direction, guidance or information received regarding a cancellation. Her immediate response, and I quote. "It's obvious that you have to cancel w/Hotel Planner". The other three, ***** 7/30, ****** 8/4 and **** 8/8 stated they would have a supervisor contact me and that I would receive a full refund. Hotel Planner charged me for not contacting their site $212, refunded $72.71. I asked for a cancellation policy. and no one could find anything until the email I received on 8/8/2022 which was an insert ******************* and made no sense at all. Most important this should have been received prior. I've contacted Legal, support and still do NOT have RESOLUTION. This should be considered fraud for charging a different stay date.Review fromCathy B
Date: 08/09/2022
1 starCathy B
Date: 08/09/2022
I am giving Hotel Planner a minus 1 star because even one star is too much for them. I was having a hard time finding rooms at the last minute and came across Hotel Planner. The woman I talked to said they can save me money. At first I was impressed that I was able to get rooms at all and love saving money. What I did not understand is that Hotel PLanner charges extra and takes the money immediately and it is not refundable. I thought I was getting a really nice room and it was not at all worth the $250.00 a night I was charged. I got to the hotel and was appalled that the room was run down looking. There were cracks in the ceiling and the bathroom was not nice at all. The hotel staff however were very nice and sad we were not satified. We ended up staying even though it was not up to standard in our minds. I told the Hotel how can you charge $250.00 a night for this room and the receptionist said we don't charge that. The hotel charged much less for that room but we got shafted by Hotel Planner. I talked to Hotel Planner and they said you agreed with that price so there is nothing we can do. I will be sure to let everyone know what a rip off Hotel Planner is every chance I get!!HotelPlanner.com
Date: 08/11/2022
Greetings *****,
Thank you for reaching out and sharing your experience while giving us an opportunity to assist. With the information provided we were able to see that for the reservation on July 1st - July 5th you were issued a voucher in the amount of $752.23 on July 6th. If there is a different reservation you are speaking of we would like to request you to provide your itinerary number and booking ID confirmation number. We would need this information to locate you in our database.
Thank you for your time and await the request information,
HotelPlanner
Review fromJackie K
Date: 08/09/2022
5 starsExcellent customer service! Very helpful! Very patient and knowledgeable of her job.Review fromDaniel L
Date: 08/09/2022
5 starsHotelplanners.com is FANTASTIC!! They found a great rate for me and helped me extend my booking with an even better deal at the same hotel.
I'll tell everyone to go with them !Review fromDAYLON L
Date: 08/06/2022
5 starsDAYLON L
Date: 08/06/2022
Sarah was GREAT! She did an excellent job! She deserves a raiseHotelPlanner.com
Date: 08/09/2022
Greetings Daylon, Thank you so much for taking the time to leave us a 5 star review and wonderful feedback for Sarah. It is deeply appreciated! We are so glad to hear that you were able to receive the customer service you deserved and had a pleasant experience.Enjoy your stay,HotelPlannerReview fromElie M
Date: 08/06/2022
1 starElie M
Date: 08/06/2022
Terrible experience I called since July 27 to resolve a booking mistake that They made and to get extra funds refunded. Its a pure nightmare I requested a manager 3 times with different reps no one called me back terrible customer experience I will never do business again. Agents submitted my issue to the escalation team since July 27 not one email I have received back acknowledging anything H5360743. I need my refundHotelPlanner.com
Date: 08/09/2022
Greetings ****,
Thank you for reaching out and giving us an opportunity to assist. The booking you made yourself on line was for a standard room, king or two double beds. At the time of your arrival the hotel offered you what they had which was a king size bed that you agreed to during the confirmation. We apologize if there was any misunderstanding but the option was for either a king size bed or two double beds, whichever was available at the time of your arrival. It did not guarantee two double beds.
Thank you for your time,
HotelPlanner
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