Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,645 Customer Reviews
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Review fromMary Lou S
Date: 09/07/2022
5 starsMary Lou S
Date: 09/07/2022
Melissa did a great job trying to accommodate me but unfortunately it was one of those dates that it’s hard to get a room even a year in advance!!
HotelPlanner.com
Date: 09/09/2022
Hello Melissa,
We are so excited to hear about your experience with Melissa! Thank you for taking the time to leave us a good review.
Regards,
Rachel S*******Review fromZach S
Date: 09/06/2022
5 starsZach S
Date: 09/06/2022
Amazing customer service!!! Ill always use HotelPlanner in the future. Great pricingHotelPlanner.com
Date: 09/07/2022
Hello!
Thank you so much for your great review!! We looks forward to serving you in the future.
Kind Regards,
*****************************
Review fromDeborah S
Date: 09/02/2022
5 starsGood job nice and friendly. Very professional and kind. She made my reservation very simpleReview fromHenry C
Date: 08/31/2022
5 stars****** was fantastic. very efficient.requests & instructions ************** & confirmed. This reservation request was a pleasure to make in part due to ******, hopefully in future when making reservations with this site a person as competent as she will be of assistance.Review fromSieglinde V
Date: 08/29/2022
1 starSieglinde V
Date: 08/29/2022
Be careful, this hotel search is misleading. I thought on (08/22/22) I was on ******************* website. After filling in all questions to receive price and availability information only a text message from my bank came up immediately notifying that my credit card was charged. I called the hotel directly and was told I am paid in full. "For what and if so, I would like to cancel?" I spoke. " Can't be done, was booked by a third party" A man at service desk of Best Western replied. "Who is this third Party?" I inquired. "Don't know" Hotel person told me. I called my bank. They could not give me a name but a telephone number. I called the number, and something was mumbled. "Who" I asked. That's when I learned it was HotelPlanner.com. Never heard of this business. I went back to this unauthorized reservation and canceled all information's immediately. Since then, I have unsuccessfully asked to receive the charged amount of $194.66 back. A day later on (08/23/22) I received a refund of $146.00. I am still waiting to receive the $48.66 due. They claim a penalty is due. For what, that I unknowingly browsed their website? I am asking for a full refund, not part only. Honest American businesses have no problem refunding and usually give customers 3 to 10 days to complete legal business transaction.HotelPlanner.com
Date: 09/07/2022
Hello *********,
We are so sorry you felt misled. The cancellation policy to which you agreed is as follows: Each room in this reservation is refundable with a penalty: Bookings cancelled before 09/05/2022, 6:00 PM ************ time) are subject to a fee of 25 percent of the total. There is no refund for no-shows, early checkouts, or cancellations after 09/05/2022, 6:00 PM ************ time).
However, we have processed a full refund as of 09/03/2022 as a gesture of good will. Please allow **** business days to see that refund reflected on your account. If you have any further questions, please feel free to reach out to me directly at ******.********@HotelPlanner.com.
Kind Regards,
*****************************
Review fromrob k
Date: 08/28/2022
5 starsThough a quick stay I was very pleased with the accommodations. Also a big hats off to *****! She was most kind and knowledgeable. A true pro in the hospitality business.Review fromRichard W
Date: 08/26/2022
5 stars*******, did a great job with my reservation. She was polite and funReview fromSenora K
Date: 08/26/2022
5 starsTina was gracious and knowlegable. She helped me to make my reservation a smooth transaction!Review fromBill W
Date: 08/25/2022
5 starsLindsey was very helpful she was very understanding and Pleasant to talk toReview fromGreg D
Date: 08/25/2022
1 starHotel planner is a dishonest web site that profits by misleading customers. They showed their prices in CAD but when I booked they charged the same amount in USD. Then I complained to them and they said "they will request a price adjustment and maybe it will be approved" . So I cancelled with them, I don't have time to sit there and deal with your sketchy departments. Then they charged me for 1 night stay anyways. Complete *****, **** site ! Do not use !
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