Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,643 Customer Reviews
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Review fromDiana T
Date: 07/12/2025
5 starsDiana T
Date: 07/12/2025
Hugo was Awesome!! Helped me get my reservation and was sooooo kind!! A great experience !!
HotelPlanner.com
Date: 07/15/2025
Greetings Diana,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie *********Review fromTroy A
Date: 07/12/2025
5 starsTroy A
Date: 07/12/2025
Very helpful, pleasant, professional , took care of everything I asked forHotelPlanner.com
Date: 07/15/2025
Greetings ****,
Thank you for taking the time to reach out and provide us with feedback, we greatly appreciate it!
Kindly,
******* Planelles
Review fromKathleen T
Date: 07/12/2025
5 starsKathleen T
Date: 07/12/2025
******, was very professional, polite and answered all of my questions.HotelPlanner.com
Date: 07/14/2025
Greetings ********,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromTeresa R
Date: 07/11/2025
1 starTeresa R
Date: 07/11/2025
If I could rate Hotelplanner.com "0 stars" I would. This business is predatory and deceitful. I made a reservation at an area hotel (for a visiting relative) and then called back within 24 hours to cancel because of immediate plan changes. I was told I would have to pay TWO-THIRDS the cost of the planned stay as a penalty. Yet when I made the reservation I specifically asked about getting a full refund and was told I had a month to cancel and receive that. I was not offered a fully refundable option (as some businesses do) - I was simply told that I had a month. But no - when I called to cancel I got the run-around and claims about the "property not waiving the penalty." I filed a complaint with my credit card, and I'll keep calling this business to demand a refund - but all I can say to anyone reading this is - AVOID Hotelplanner.com - they should be shut down!!HotelPlanner.com
Date: 07/14/2025
Greetings,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromAnn M
Date: 07/11/2025
5 starsAnn M
Date: 07/11/2025
***** was so helpful and courteous and nice and I appreciate his help in booking our stay at the *****************. It is a pleasure to give him this 5 Star review ??HotelPlanner.com
Date: 07/14/2025
Greetings ***,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromLisa C
Date: 07/11/2025
5 starsLisa C
Date: 07/11/2025
She was INCREDIBLY helpful and very pleasant to talk to. She gets my highest recommendation!HotelPlanner.com
Date: 07/14/2025
Greetings ****,
Thank you for taking the time to reach out and provide us with feedback!
Kindly,
******* Planelles
Review fromZackline M
Date: 07/10/2025
5 starsZackline M
Date: 07/10/2025
Hugo was so patient and helpful. He took his time to search for best options for usHotelPlanner.com
Date: 07/14/2025
Greetings,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromDiana L
Date: 07/10/2025
1 starDiana L
Date: 07/10/2025
When booking a trip to a Sheraton, I somehow inadvertantly booked through this bogus 3rd party business. It was a prepaid reservation with a "better rate". Upon arrival at my hotel at 1 am on the night of my husband and I's anniversary, we were informed by the hotel that they were unable to contact us because we had booked through this 3rd party "business", but that they had to relocate us for the night 15 minutes away to a subpar hotel due to a water issue. The hotel was gracious and we understand things happen. We were told our stay would be comped. That we needed to have this "business" contact them to issue our refund as they cannot do it directly. 2 weeks later and the only response I have received from this "business" is that they contacted the hotel and the hotel would not issue a "curtosy refund upon my cancellation". I explained this was not the case and again explained the situation. No one responded. I also tried starting a new ticket to address the issue. I received no response. The hotel maintains this "business" of a 3rd party must be who issues my refund. Refunds that take weeks to process. And I have received no word that they are working to process is 2 weeks after my disappointing stay.HotelPlanner.com
Date: 07/11/2025
Greetings *****,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* *********
Review fromDerek Q
Date: 07/10/2025
5 starsDerek Q
Date: 07/10/2025
Sofia did a great job accommodating the needs of our party. Couldn’t be more happy with the service provided!HotelPlanner.com
Date: 07/11/2025
Greetings *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromCrystal S
Date: 07/10/2025
1 starCrystal S
Date: 07/10/2025
I own a motel and have had multiple guests book through this company. While booking, the person on the phone pretended to be an employee at the motel. They then charged $284 when the room should have only been $150. This company is scamming people and it's not fair. Just to be clear, we make the same profit whether people book through us or through this company. It just isn't fair that they are pretending to be a direct booking and then adding huge commissions on top.HotelPlanner.com
Date: 07/14/2025
Hello Crystal,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
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