Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,645 Customer Reviews
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Review fromDiana L
Date: 07/10/2025
1 starDiana L
Date: 07/10/2025
When booking a trip to a Sheraton, I somehow inadvertantly booked through this bogus 3rd party business. It was a prepaid reservation with a "better rate". Upon arrival at my hotel at 1 am on the night of my husband and I's anniversary, we were informed by the hotel that they were unable to contact us because we had booked through this 3rd party "business", but that they had to relocate us for the night 15 minutes away to a subpar hotel due to a water issue. The hotel was gracious and we understand things happen. We were told our stay would be comped. That we needed to have this "business" contact them to issue our refund as they cannot do it directly. 2 weeks later and the only response I have received from this "business" is that they contacted the hotel and the hotel would not issue a "curtosy refund upon my cancellation". I explained this was not the case and again explained the situation. No one responded. I also tried starting a new ticket to address the issue. I received no response. The hotel maintains this "business" of a 3rd party must be who issues my refund. Refunds that take weeks to process. And I have received no word that they are working to process is 2 weeks after my disappointing stay.
HotelPlanner.com
Date: 07/11/2025
Greetings *****,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* *********
Review fromDerek Q
Date: 07/10/2025
5 starsDerek Q
Date: 07/10/2025
Sofia did a great job accommodating the needs of our party. Couldn’t be more happy with the service provided!HotelPlanner.com
Date: 07/11/2025
Greetings *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromCrystal S
Date: 07/10/2025
1 starCrystal S
Date: 07/10/2025
I own a motel and have had multiple guests book through this company. While booking, the person on the phone pretended to be an employee at the motel. They then charged $284 when the room should have only been $150. This company is scamming people and it's not fair. Just to be clear, we make the same profit whether people book through us or through this company. It just isn't fair that they are pretending to be a direct booking and then adding huge commissions on top.HotelPlanner.com
Date: 07/14/2025
Hello Crystal,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromMatthew H
Date: 07/09/2025
5 starsMatthew H
Date: 07/09/2025
Good communication and very helpful and professional he made me feel welcome and at easeHotelPlanner.com
Date: 07/10/2025
Greetings *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromBarbara D
Date: 07/09/2025
1 starBarbara D
Date: 07/09/2025
Do Not Book with HotelPlanner. I made a reservation through HotelPlanner that was not submitted to the hotel. I had to pay for another room for out vacation and despite numerous emails requesting my funds to be reimbursed, I have not received the funds within 10 business days they assured me I would receive it. I have now had to file a dispute with *************** for the $734.00 they have not reimbursed me for. Along this journey, I have had to deal with Lexyltravel and their "lodging support team". I will leave a review reflecting their part in this as well.HotelPlanner.com
Date: 07/10/2025
Greetings *****,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromChristine B
Date: 07/08/2025
5 starsChristine B
Date: 07/08/2025
Very helpful and friendly service. Forthcoming about check in and amenities.HotelPlanner.com
Date: 07/11/2025
Greetings *********,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromBrenda S
Date: 07/07/2025
5 starsBrenda S
Date: 07/07/2025
Very helpful and saved our stay some money thank youHotelPlanner.com
Date: 07/09/2025
Greetings ******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromRebecca S
Date: 07/07/2025
5 starsRebecca S
Date: 07/07/2025
Austin is wonderful.. He helped me book our room. My daughter can check in without me being there. Since our flights from 2 different states arrive at different times. He added special accommodation for her service dog as well.. I am very grateful for such wonderful service.HotelPlanner.com
Date: 07/11/2025
Greetings *******,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with ******, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
Review fromEugene H
Date: 07/07/2025
1 starItinerary number H11614768.. don't know if I can leave 0 stars, if not it's 0 stars from me. I made a reservation through this company for business, and in order to get refunded for my stay I needed to provide an itemized receipt. Checked in June 11th checked out June 12th 2025 that very same day I called asking for a itemized receipt here I am almost a month later being peaceful and patient the entire time still waiting on something as simple as a receipt. 7-5-25 I requested to speak with a manager to help get this issue resolved, I was told by the agent that I would receive a call back from the manager in 1-2 hrs because they're busy, never got a call back. I called today requesting to speak to a manager again I was told I would receive a call back because the manager hasnt came into work yet. No call back, so I call back well past the 1-2 hr **** requesting a manager and the agent tells me that the manager is out to lunch. I call back a little while later requesting the same thing, you guessed it the manager was busy handling another situation and didn't have time for a ****** customer. This company not wanting to provide an itemized receipt leads me to believe that they are adding a bunch of unnecessary charges without customers knowledge. My room was $187 and in ******** it is a 6% tax on the dollar. I paid over $72 in taxes, 2nd reason for requesting this receipt that I still haven't received, probably never will. I will be reporting this company to the better business bureau. I advise those who read this to not use hotel planner or hotel reservations for your stay especially if you're going to be expecting a receipt.Review fromGary T
Date: 07/07/2025
1 starGary T
Date: 07/07/2025
This company is a total joke. They lie a d lie. It is impossible to get in total with them after they steal your money. Will promise and Guarantee a manager will call you..... 4 times and. Never a call. Reviews on website are fake or employees writing. DO NOT USE HOTEL PLANNERS!!!!!!HotelPlanner.com
Date: 07/11/2025
Greetings ****,
I'd love to assist you! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
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