Complaints

This profile includes complaints for Wright's Impact Window & Door, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wright's Impact Window & Door, LLC

  7816 S Dixie Hwy West Palm Beach, FL 33405-4820

  
• 

  Wright's Impact Window & Door, LLC

  8204 Tourist Center Dr Bradenton, FL 34201-2029

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company that has wronged us is WRIGHTS IMPACT WINDOWS AND DOORS located in ******************. We have patio doors that were installed and the installer told me they were warped, and the lock was also broken on the right door. He called his boss **** who asked to speak to me told me it would be taken care of in two weeks. This was in December of 2024. We want our money back for the Patio doors frame and installation so we can get a rupturable company to come and install new doors and frames. WE do not trust Wrights Impact Windows and Doors to come to our home. as you can see with my notes they have been contacted many times with NO response

  

  Business Response

  Date: 04/08/2025

  First, I want to apologize for the poor communication. This is not how we want our customers to be treated. We are all very sorry.

  The issue here was with a bowed panel on a sliding glass door. Unfortunately, these types of product warranty claims do take time to have processed. The manufacturer must first agree to the defect claim, then must custom make the replacement piece. 

  The replacement panel was received in our warehouse on April 3rd, and we are scheduled to provide the service to replace the panel and adjust the locking mechanism on April 8th. We should be able to complete the service by the end of the day April 8th.

  If this customer has any issues after the service, simply call the office main number ************ and request to speak to the service department, they will be able to assist you. 

  Thank you for your patience and understanding. 

  Customer Answer

  Date: 04/08/2025

  Thank you so much for your help. Once you got involved our problem was taken care of. Today we now have our new working locking doors. Thank you again.

  Customer Answer

  Date: 04/08/2025

  Problem has been taken care od. Thank you for you speedy reply and for all your help.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with the named company to install 3 glass sliding doors. There were several issues with the instillation. One of the issues was that the small glass sliding door wasn't sliding properly and the company had to come back several times to remedy the problem. The last ******* told us that it was taken care of and that the sliding motion would get smoother with use. Now, the door will only slide open about a foot. I have a "Lifetime Warranty" on parts and labor with the named company. I have been trying to get them to live up to our signed agreement to fix the problem, for the past month. At first, they said, they would come out to look at the problem for $300.. Now, they say, they will only charge $150. to come out and look. We have provided them with all the information they requested, concerning the contract and emails. and still they refuse to abide by our signed contract.

  

  Business Response

  Date: 03/06/2025

  The projected was completed and passed municipal inspection on 7/5/2022 and the last service provided was on 2/7/2023. On 1/28/2025 this most recent service was requested. I will reach out to this customer today and schedule to have our Installation Manager provide a site visit to evaluate the situation to determine if this issue should be covered under either Wrights/manufacturer warranty or not. 

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 22968339
  
  I am rejecting this response because: On 3/6/2025, my wife received a call from ****** *********, President of Wrights Window.  An appointment to have an Installation Supervisor inspect the slider.was set up for Tuesday, 3 /11/2025.

  3/11/2025 - Representative from Wrights inspected the slider and said we would be receiving a call before COB that day to set up an appointment for replacement/repair of the slider.  In addition, he inspected the other 2 sliders that ****** installed at the same time and said, they were missing parts.

  3/14/2025 - As of 3:30 PM, no one from Wrights has contacted me, concerning the repair/replacement of the slider and installation of the missing parts.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 03/25/2025

  A service is scheduled for 3/25/25.

  This job was completed nearly 3 years ago. 

  

  Business Response

  Date: 03/26/2025

  Today is 3/26/25 and the service was completed yesterday. I am told the customer is happy and generously tipped the workers. 

  Thank you. 

  Customer Answer

  Date: 03/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  As stated in the company's response, I was very happy with ****** ******* (Supervisor) and *** *******.  They were professional, courteous and took their time to correct the installation errors. 

  However, I was not happy with the company's initial response, denial of their "Lifetime Guarantee" on all parts and labor, in my contract and stalling on their response to what was shoddy workmanship on the initial installation.

  I am very happy with the BBB"s ability to bring my complaint to a satisfactory conclusion.  Thank You.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a window contract on 10/16/2020 to replace windows and doors with Impacted Hurricane proof windows and doors. We were told that our bay windows would withstand hurricane forces winds up to 150mph. During Hurricane ****** in September 2024 our bay window was shattered. When I contacted ****** Impact windows and doors, I was told by the President of the company ****** that yes, they are Hurricane Impact windows but because it was a hurricane and an act of God it does not fall under their warranty. When I asked about 100% customer satisfaction and warranty he said sorry.

  

  Business Response

  Date: 03/06/2025

  I need to clarify our industry products are not "impacted hurricane proof windows and doors" they are hurricane resistant. The products are constructed with laminated glass. Multiple layers of glass bonded together with a strong interlayer (polyvinyle butyral PVB). Lamination prevents the glass from shattering. The glass may crack, but it is held together by the interlayer maintaining the building envelope. Additionally, the products are engineered to endure high wind pressure, preventing them from being blown out of their frames.

  This customer purchased insulated ******************************************** which are designed a little different to maximize energy efficiency. The multiple layers of glass are on the inside and there is a standard (non-impact) piece of glass on the outside and argon gas is filled in the space between the two. The inside piece of glass provides the protection, and the outside piece is commonly called the sacrificial piece. During a hurricane flying debris may break either the outer/inner piece of glass, or both, but the building envelope protection is provided by the interlayer on the inner piece of glass.

  I am not sure the extent of damage this home incurred, but I am confident it could have been much worse had the elements of the storm entered the building envelope.

  Guaranty/Warranty is provided to protect against defects in either products or installation. In this case the products performed exactly as they were designed to perform.

   

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 22955398
  
  I am rejecting this response because: our window exterior pane was shattered and fell to the ground. With your explanation our window should have shattered and stayed in the frame. When your salesman made the sales pitch he said your windows are hurricane proof and that we had nothing to worry about with hurricanes. Unfortunately that ******** was no longer with your company after we signed the contract.  Same thing happened with our project manager. We had 3 project managers until our job was completed. Your 100% customer satisfaction has not been proven to us. 
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 03/28/2025

  On an insulated window the glass with the *** inner layer (protection) is on in interior. As explained previously there is a standard piece of glass on the exterior and gas fills the space in between. Two pieces of glass with *** interior, standard glass exterior and gas between them.

  Your project passed municipal inspection on 2/9/22.

  It is not reasonable to suggest damage from a storm would be covered by a manufacturer or a dealer warranty. The warranty is designed to protect the consumer from defects in material and/or installation. In this case there are no defects.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 22955398
  
  I am rejecting this response because:

  please share with me any municipal inspection reports from my town and or building department of *********************.  

  Your quote -  Your project passed municipal inspection on 2/9/22.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 03/31/2025

  The municipality provides services online for all permit data.

  I have attached a screenshot for your reference. 

  Customer Answer

  Date: 04/13/2025

   
  Complaint: 22955398
  
  I am rejecting this response because: I was miss lead on your warranty. Your product is inferior to the standards that your salesman offered. Unfortunately during my process I had two salespeople. A sign that either the staff doesnt believe in your company or has morals and wont mislead the consumer.  All I asked is that you stand by your warranty and make a fair settlement on my hurricane window damage. 
  
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 04/14/2025

  To be clear we do not manufacture product. We provide sales and installation services. 

  The product installed in your home is not inferior and has been tested in order to meet the strict building codes.

  Storm damage is not a warranty claim. 

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed they would bring a new customer manufactured door, They finally came: With the EXACT Same broken door, with Manufacturing date Jan 12, 2024 & May 2024.Lied to my face saying it is a brand new door, and again this same broken door from last warranty replacement attempt, but I just pointed out the stickers on the side say Jan 12, 2024 Manufacturers date, How could they have custom built a new door, with this date? I want one of those **************

  

  Business Response

  Date: 11/27/2024

  The customer statements are simply not true and can easily be verified by the manufacturer/distributor. This was a new door and not the same door replacement they rejected during our last attempt at replacement. 

  We have notified the manufacturer/distributor of the customers manufacturing/sticker issues (sent their comments and photos). They will reach out directly to this customer. Once they agree on a plan to move forward Wrights will execute that plan with product/installation. 

   

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22608247
  
  I am rejecting this response because: I have the images from Aug 2024 of the sides of the broken door & the Manufacture stickers, and there are black finger prints on the frame - they match perfectly in both images of the door you brought to my house to try to **** off as new in AUG 2024 and the door you brought to my house yesterday.   It is the exact same door, with the same hand/fingerprints and stickers in the same places. I also have, and am providing the *********************************************************************************************** stating: "Management states this is the last door we will ever provide, if you guys don't want this door this is nothing left, we can do for you. & Stating how these are BULK Made STANDARD doors and they can have dates on them from months ago, as they just sit in warehouse waiting." Stating the only "custom part" is which size out of the 3 sizes they come in our opening will require. When I then question him on why then I was told this is a custom made for my specific opening, and forced to wait for a second 90-day period for this door to be brought to my house and that I have email from corporate saying this door is being custom made and has a final build date of 31 October 2024, so how is it at all possible then that this has manufacturing stickers showing it was made 12 Jan? He contradicts himself in the audio file, now explaining that he didn't clearly explain this process to me, that they get these BULK and then add the windows and trim. He then recanted that story and gave a few more variations. I honestly don't know what to believe or trust that any of them say at this point. If they are willing to bring a BRAND New door IN-THE-FRAME and With the Window in place & none of the casing broken off, we will accept that as a replacement, but not these old busted up doors that look like they were removed from an old job project and trying to be passed off as new doors. 

   

  Sincerely,
  
  ******** ****

  

  Business Response

  Date: 12/11/2024

  We are working towards a resolution with this customer. I have attached a PDF that fully explains the past, present, and future regarding this complaint. This is a manufacturing issue and, in some ways, beyond our control. We have offered to coordinate a conference with all interested parties (customer, manufacturer, and *********************** to explain further and discuss options. We will continue to advocate for our customer with the manufacturer until a resolution is agreed upon. 

   

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22608247
  
  I am rejecting this response because:  I am not accepting any door that is not the same as the one we contracted for and is currently hung on our home: That door was made by a different manufacture and the stickers show the difference. 

  That door does NOT have these missing sections of the door on all 4 corners of the door. 

  We have moved this as a filed complaint on ******* at this point. 
  
  Sincerely,
  
  ******** ****

  

  Business Response

  Date: 12/12/2024

  I am unsure how many times I need to reply. I've stated our position and would appreciate a determination from BBB.

  I have expressed our commitment to deliver on our contract obligations to this customer. We've offered multiple options for resolution. 

  The customer has stated their intent to escalate so I see no further reason to continue to debate the misunderstanding between parties on this platform. 

  Customer Answer

  Date: 12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  There is no possible way I will allow this company to only bring back to me a less quality door than what is already in place and they state they will ONLY replace the existing door with this already broken subquality door. 

  I appreciate BBB efforts to help resolve this issue, but do not feel it's prudent for me to allow them to attempt to replace a broken door with a lower quality clearly already broken door on my home. 

  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:08/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When Wrights installed our new front door we noticed there was a chunk broken off the lower right corner of door and just carelessly glued back on, upon closer inspection we also noticed the CORE of the door is cracked the entire way across the top.This install happened the beginning of May 2024.The project manager stated they would immediately order a new Door Slab and contact us soon for replacement.We patiently waited: 1 August 2024 at 4:44 pm we got an email from them stating they would be coming Tuesday 20 August 2024 9am-11am to replace the slab of door with a brand new one they said had to be custom reordered from *****************They showed up at 3:05pm and the installers unpacked the door - it had NO glass window, that had been broken out of the door, and all 4 side of the edge of the door had smashed and broken fiberglass cover. This door was 10x more broken than the first one!I called Wrights service desk, relayed what happened and the man named **** and he hung up on me!I called back, a woman transfer me back to **** who only said: Well, we will look into this.The install team today stated that this is a standard door, they have loads of them in the **************** dont understand why Wrights made me wait 3 months to only bring me a worse damaged door!They showed me the box had been opened before they picked it up, and the ******************* team would have just looked this over today before loading it into their van and sending them from *************** to my home in the ************. And this manger at the warehouse would have fully known this door condition!They were embarrassed to be in front of me with this destroyed door. Knowing the company looked at, approved & told them to bring to my home and install as a brand new door that I paid $5,830.00 for back in May 2024.Please help! Im being patient, but I wanted this Impact Safe Door installed BEFORE hurricane season- and now Im well into hurricane season!

  

  Business Response

  Date: 08/29/2024

  First, I would like to apologize for the situation and let you know that a replacement slab has been ordered (3rd one). 

  There seems to be a misunderstanding due to wrong information being exchanged. While a large part of our product offering is manufactured in ********, this product is not. However, it is not an "off the shelf" product and does require manufacturing lead time (typically for this door is 4-6 weeks) and supplier lead time as they must mortis the hinges in the exact location as the original door. We receive these replacement products in a finished form from the supplier (other than the glass inserts if applicable). The complaint mentions there was no glass in the second replacement door. The manufacturer only replaces the parts of the product that is defective. In this case only the slab was defective. It is common practice to remove the glass insert from the original door slab and install it on the replacement slab. The product is designed to be able to easily reinstall or replace the glass insert into the slab. If the glass is broken and the slab has no defects, then they would send only a replacement glass insert. 

  The replacement door slab is received in cardboard. We do a visual inspection without removing the protective wrapping as to provide the most protection during transport. Only if the cardboard shows signs of damage would we further inspect the product. When we arrived at the customers home the replacement panel was defective, yes worse than the original panel installed. I would agree the product was not inspected properly by our warehouse or by the supplier. As stated, a replacement has been ordered and we will do everything we can to get it as quickly as possible.

  Again, I am sorry for the situation and for the delays associated. I will personally work with our management team and supplier to have this rectified as quickly as possible. Rest assured we will continue to support our obligations to the homeowner and the problem will be corrected.

   

  Customer Answer

  Date: 08/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrights was supposed to take down the hurricane shutters on the outside of our patio. They installed Impact Windows so that the shutters could be taken down

  

  Business Response

  Date: 04/11/2024

  This customer was not contracted with ********************** for shutter removal. His salesperson agreed to do it for no charge (violation of company policy and violation of our contract) but asked him to wait until we had a lift on site to do it. The lift rental is very expensive, and we have another installation on the property shortly. His salesperson asked him to wait until the lift was on site and we would take down the shutter no charge. The customer is withholding final payment for services that are clearly not included in his contract and filed this complaint with BBB. No good deed goes unpunished. 

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21531616
  
  I am rejecting this response because: they lost the other customer's deposit. The customers want her check back before she gives another check. I got them that job and others. The officials at Wrights have been giving my wife and I a very hard time about this removal. I have given references to others that the salesman had call me. The only thing I have to make them keep their word is the final payment. When they finish the job I will gladly give them the final payment. 

   

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/11/2024

  As stated, we have no contractual obligation to remove the shutter. This customer is in breach of contract. We will move forward with the appropriate remedy. 

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21531616
  
  I am rejecting this response because: I have it in writing from the salesman. You have it writing that the company knows the salesman said they would remove the shutters.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Wrights for sliding glass doors in January, 2023. They estimated a 3 month time frame. The doors took 8 months to get to their warehouse. At that time, we had to pay them a second installment before they would bring the doors to our house. So, we had paid them 90% at that time. They brought the wrong size doors (to small) to our house and the installers put them in by caulking a two inch bar to our floor and putting the door track on top of the bar. They never told us these were not the right doors. The city inspector failed the job and showed us what Wrights did. Wrights either never measured the doors before they brought them to us, or they knew the doors were incorrect, but tried to fool us. During this install, Wrights did significant damage to our patio. We informed Wrights that they needed to replace the doors with those we purchased and contracted for. These doors did not come in until December. When removing the incorrect doors, ****** ripped up several of our patio tiles because they had glued that bar down to the floor and now had to remove it. Wrights did not fix the damage they caused in August, and told us they were not responsible for the broken tiles they left in the floor. I had to hire another contractor in late January, 2024, to fix the damage they caused. This cost me $4,200. After the work to correct the damage caused by Wrights began, Wrights offered me $1,800 as compensation, or they would put a lien on my property if I didn't pay them the outstanding balance owed, that day. I took the offer to avoid further legal troubles. At this time, we still have doors that leak every time it rains, and you need to be a sumo wrestler to open and close the doors. I question the integrity of this company. The installers were very unprofessional, and the quality of the job was poor. With all the window and door companies in South *******, you would be best served to go with anyone else.

  

  Business Response

  Date: 03/04/2024

  There was indeed an order error when processing this order. The unit was ordered 3" short. The existing door had been removed to prepare for the installation of the new door when the order error was identified. We are genuinely sorry for the error and the associated delay in being able to complete the installation. We did discuss the customer keeping the door (with a discount), but they opted to have the door reordered with the correct height dimension. The replacement door was installed and passed final inspection with the municipality on 12/11/23. 

  In most cases with all types of flooring there will be finishing work required after installing impact doors (they are not the same as non-impact products). We address this very clearly in our contracts because it is virtually impossible to match existing flooring (especially tile). There was damage to tile and screen on the patio and the customer was credited accordingly and paid their final balance due. 

  We would be happy to address any outstanding service issues (possible leak and panels are difficult to open/close).

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not very professional. They misrepresent the lead time. Do not return your calls. This small project hasnt been completed yet and it has been four months. Ask for my deposit back and I was told thats not possible.I should have read the reviews on line .Had I read the reviews I would not have done business with this company. After reading the Florida Statutes there are ways to petition the state to revoke their licenses. To do this you need to hire a lawyer and spend more time and money My recommendation would be to avoid all this hassle just dont do business with this company I am in process of hiring a attorney and looking into a class action lawsuit

  

  Business Response

  Date: 02/09/2024

  This customer has spoken with our Sales Manager and we have agreed to cancel his order and refund his deposit. Our contracts are transparent about lead times. ********************* approvals and permit review for code compliance must be in place prior to placing an order for custom products. 

  We do apologize if there was any misunderstanding at time of sale.

  Customer Answer

  Date: 02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was checking on the inspections on this (********************* database) on the installation of two hurricane windows in Feb-March 2022. It failed inspection. today is 1/30/2024.I signed the contract on 7/15/20**. I waited for the work to be finished on 3/17/2022 (8 months- while they held onto my deposit.This is the reply from *************:"Permit #**-4356 is an expired permit with inspections due.Inspections were performed but were disapproved.Owner/Contractor will need to reinstate this permit and satisfy all required inspections."

  

  Business Response

  Date: 02/05/2024

  The referenced permit #**-4356 had expired therefore we filed a new permit #************ to replace the old, expired permit. 

  There is no outstanding permit, and the new project permit (#************) has been closed as passed as of 12/30/22. We have provided all evidence of the same to the customer.
  

  We have provided the customer with an email from ************************* from the ********************* confirming it has all been taken care of.

  Sorry for the confusion. 

  

  Business Response

  Date: 02/05/2024

  The referenced permit #**-4356 had expired therefore we filed a new permit #************ to replace the old, expired permit. 

  There is no outstanding permit, and the new project permit (#************) has been closed as passed as of 12/30/22. We have provided all evidence of the same to the customer.
  

  We have provided the customer with an email from ************************* from the ********************* confirming it has all been taken care of.

  Sorry for the confusion.
  

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased sliding glass doors for the master bedroom and living room area. I live in a condo which is oceanfront and needed to be protected from hurricane strength winds due to my proximity to the beach. The installation crew did a very poor job installing the product to the point where i had water intrusion. They came out and tried to fix it but every time they came out they would break something else and create another problem. They ended up ripping everything out and starting over. After the second install, i still got water intrusion from under the sliding glass doors. This went on for a long time with poor quality work and installers that did not know what they were doing. I made the purchase in 2020 and here it is going on 4 years later and still have water intrusion. I called the manufacturer of the sliding glass doors based in ***** (ES Windows) and asked them to send out a representative along with someone from wrights impact and door. They said i would have to contact the contractor (wrights) to initiate the request. I did that but they refused to do this. So i am requesting through the BBB that Wrights impact windows come to my home with a manufacturer rep and resolve once and for all the water intrusion issue.

  

  Business Response

  Date: 12/07/2023

  I am happy to coordinate and schedule to have the manufacturer provide a site visit for this customer. 

   

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20967146
  
  I am rejecting this response because:  If they do in fact coordinate to have the manufacturer look at the water intrusion then i will consider the matter closed.  I would like to see this scheduled and have them come out soon.  In the past, Wrights impact windows and doors have made appointments and not kept them so i hope they will follow through with what they said they will do.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/07/2023

  I'm told you have already spoken to the Service Manager and the service is being scheduled.