Complaints
This profile includes complaints for Wright's Impact Window & Door, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 68 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We bought some impact doors on May, 27th 2022 with the promise from ******** Impact ***************************** to be done between 6 and 8 weeks They failed to do so and are refusing to give our money back
Business Response
Date: 11/21/2022
This matter has been resolved. The balance has been paid in full and the customer has received the product.
We do appreciate your patience.
Customer Answer
Date: 11/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company did work in the apartment directly above ours. They left a terrible mess on our windows making them look filthy when you look out. No one returns my phone calls. Now the past 2 rainstorms we have water running down inside my home getting the sill, floor and walls soaking wet. They opened the concrete wall upstairs and must have loosened something that directly affects my windows below. I need someone to answer my calls and come to my home and see the damage. Because of their shoddy workmanship my apartment is now compromised. I will file a complaint with the attorney general or hire a lawyer to *** in small claims court. This is not how a better business rated company should act when faced with a potential problem.Business Response
Date: 11/21/2022
We spoke to this homeowner.
We will schedule to visit both the apartment we worked in and this apartment below. We'll address any issue as it relates to the window/door installation.
Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Job not complete. Contract to replace windows and doors was entered into 11/2020. Job began in June 2021. Project manager (******) was late to the job and the crew began installing incorrectly. During course of work the crew broke 2 of my thresholds and one of my sprinkler pipes. PM insisted that sliding door was installed appropriately and would not correct. Also caught PM and crew lying to me about rot under one of the window claiming it did not need to be removed and attempting to repair/stucco over. At this point requested PM supervisor (*********************) who advised the sliding door would be corrected. PM supervisor disappeared until I was able to get in contact with in December ****************************************************************************************** February 2022 I again contacted PM supervisor to get job completed. He advised that an additional electrical inspection and work needed to be completed. This was completed in March 2022. At "final inspection" the PM supervisor was present outside and advised inspection passed (inspector did not come in house) and that he just had to have his office file the paper work and permit would be closed in a few days. Since then PM supervisor will not return calls or emails. On 5/26/2022 I received a call from VP of Operations (*********************). I initially though VP was calling to rectify the situation, but he was calling to collect payment. During course of conversation I discovered that the "final inspection" had not passed (so PM supervisor blatantly lied). VP and I agreed to a discounted rate in exchange for 90% payment, which I paid that day. VP advised that he would have the job completed in a few days. VP did not respond when attempted to contact a few days later. I have not heard anything back from ********, other than a collection call for the remaining 10% on 8/1/22. During that call requested to speak to management and was placed on hold then hung up on. Need to get job completed and permit closed.Business Response
Date: 11/21/2022
We have our engineer working to resolve this issue.
We were told by the municipality they wanted a certified letter from the engineer. We provided what was requested and now they are asking for more information and an additional certification.
We will get this completed for this customer. I am so sorry this has been taking so long.
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