Business Profile

Storage Units

Storage Rentals of America

Headquarters

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Complaints

This profile includes complaints for Storage Rentals of America's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

192 total complaints in the last 3 years.
101 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/28/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used to rent a space for my RV with this company in *****************, **. I moved my RV out on July 13, 2024 (Saturday). I called the next Monday morning to notify them that I had left the place. The storage manager (**) told me that they would return the remaining money that I had paid and I didn't use it. That never happened plus they charged me for August. I called immediately and the ** told me that they would return all my money. I communicated in person with the ** 2 times and by phone 2 more, I had call the main office at least twice which is in in another town in the South of ** with no result.
Business Response
Date: 11/05/2024
******** did claim that he moved out on 7/13, but we do not have anything in his account indicating this. He did not reach out to the property until 8/20 claiming this and asking for a refund for August rent. The Property Manager submitted the refund request on his behalf,which was denied on 8/26 we are unable to confirm if this decision to deny was told to the customer. Regardless, there is no valid reason to provide a refund. The customer was contacted today by the District Manager and the reasoning for why he will not be getting a refund was re-explained. The customer was not happy with this, but did seem understanding. We do apologize.
Customer Answer
Date: 11/07/2024

Complaint: 22483201

I am rejecting this response because:
I spoke with the previous storage manager three times, two face to face and one by phone, and always was the same the vague response to the point that I decide to call headquarters. Same answer from them. If the previous storage manager was not doing the his job, it not my problem. My problem is that this big company will keep my money.
Sincerely,

***** *****-*****
Business Response
Date: 11/07/2024
Again, we do not have anything on this account indicating the tenant moved out in July. We have notes that the tenant reached out on 8/20/24 stating that they moved out and was asking for a refund for August rent. A refund request was submitted and was denied on 8/26. The tenant requested a call from the District Manager and the ** did call as requested and re-explained everything.
Initial Complaint
Date:10/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept.26th Storage Units Of America were notified by me that the storage unit K9 was cleaned and empty and I would no longer be renting it. The storage manager confirmed it and stated he would record it as such. On Oct. 9th they took out $ ****** and were notified by ****** ****** the renter that he needed a refund. ************************************************************************** back. This date is Oct. 24 and not one person has bothered to do as they said and I can see they have no intensions of refunding my money. I need some help to resolve this out side of small claims court.
Business Response
Date: 10/28/2024
Our District Manager called the tenant and left a voicemail on 10/24/24. We have not heard back from Mr. ****** but we have processed his refund. We do apologize on the delay in this matter.
Customer Answer
Date: 11/04/2024

Complaint: 22469426

I am rejecting this response because: The response said that on 10/24 They refunded my money. I have waited 10 working days and there has been no refund of any kind. May I ask for a conformation e-mail from the storage company as I have repeatedly in the past?

Sincerely,

****** ******
Customer Answer
Date: 11/04/2024
As you can see there was no message left. They continue to lie and that is unacceptable by any business means.
Business Response
Date: 11/05/2024
Upon researching this it looks like we misspoke. The refund was turned in for approval (it has not been processed yet). The refund process takes 4-6 weeks through our standard process. We will keep an eye on this and follow up with the tenant once the refund has actually been processed. Our apologies.
Customer Answer
Date: 11/05/2024
THANK YOU, greatly appreciated
Customer Answer
Date: 11/05/2024

Complaint: 22469426

I am rejecting this response because: THANK YOU, greatly appreciated

Sincerely,

****** ******
Business Response
Date: 11/08/2024
I received an update with a copy of the refund request. We wanted to share this with Mr. ****** and we will update again once we hear about the approval.
Customer Answer
Date: 11/09/2024
I will agree to the settlement when I have received the refund as of today Nov. 9 I have not yet received it.
Thank you will notify you in 7 days for an update.
Customer Answer
Date: 11/16/2024
Just an update as of today Nov. 16 there still has been no refund.
Thankyou for your patience and help.
Customer Answer
Date: 11/18/2024

Complaint: 22469426

I am rejecting this response because:
Just an update as of today Nov. 16 there still has been no refund.
Thankyou for your patience and help.

Sincerely,

****** ******
Business Response
Date: 11/22/2024
Thank you for bringing this to our attention, and were sorry for the frustration caused by the delay. The refund process requires a thorough review of all steps and approvals. We did receive confirmation this morning (11.22.24) that all needed approvals have been made and has been forwarded to Accounting to process (Work ticket RRC-3338). We appreciate your patience and understanding.
Customer Answer
Date: 11/22/2024
NO MONEY YET REFUNDED.
Customer Answer
Date: 11/25/2024
Well it appears you the BBB cannot help me with this issue. I assumed that at least the BBB would have some authority but it appears you have no more than I do. I will reach out to my congressman to see if he can explain what the BBB is expected to accomplish with our tax dollars.
Customer Answer
Date: 12/02/2024

Complaint: 22469426

I am rejecting this response because: NO MONEY YET REFUNDED.

Sincerely,

****** ******
Customer Answer
Date: 12/02/2024
Thank you so much and I apologize for my frustration weather I get it or not I do appreciate your help. THANK YOU!!
Business Response
Date: 12/03/2024
We would like to provide an update regarding Mr. ******** refund. The refund, totaling $163.00, was successfully processed this morning, December 3, 2024, at 9:15 AM. The amount has been applied to his **** card ending in 6461.
For Mr. ******* convenience, we have attached a copy of the refund receipt for his records. We sincerely apologize for the delay in processing this refund and appreciate Mr. ******** understanding and patience throughout this matter.
Thank you for your attention to this update.

- The **** Team
Initial Complaint
Date:10/23/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My property was damaged at one of their facilities, I had insurance.They have now been dancing around paying said insurance claim for over 6 months, going as far as sending me a check with my name incorrect on it. Now I have to call everyone under the sun to chase them down with no results.
Business Response
Date: 10/24/2024
We have confirmed that a check for this claim has been mailed on 10/23/24 (Check # *****) to the tenant. We can also confirm that the spelling of the tenant's name is correct on the check as well. We apologize for the delay in getting this corrected for ******** *****.
Thank you,
The SROA Team
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by my property manager 10/1/24 and informed my unit was broken in to I filed a police report 10/2/24 and turned in all the paperwork for my tenant protection plan 10/4/24 and have heard nothing at all since not sure how long its supposed to take but I was told it could take months.
Business Response
Date: 10/24/2024
Our ************* Lead *** ******* has been in touch with the tenant. It was explained that their claim is in the system. Mr. ***************** notice a list of items that needed to get the claim processed. Most have been uploaded, but tenant still needed receipts or weblinks to the missing items. Mr. ******** did let the tenant know to send that in as soon as possible to each item they has listed as missing/stolen. ****** was advised that we would contact him if we needed more information from him to go with his claim. Overall tenant seemed relieved that he has the information he needs, the claim was put in, and that he can contact regarding updates.
We are happy that the tenant has been updated and is aware of the process for their claim.
Thanks, The **** Team
Initial Complaint
Date:10/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July 2024, we were informed that our storage unit, previously managed by RedDot Storage, was being taken over by Storage Rentals of America, and that our rental rate would be increasing. My wife and I decided to vacate the unit rather than pay the higher rate. We moved out of the unit on August 18, 2024, and notified the company through the available customer service channels, as no other contact information was provided.Since vacating, we have made multiple attempts to ensure our account was properly closed, including emails, voicemails, and in-person visits. We did receive an email confirming that our account was closed. However, despite this confirmation, we have been charged $215 for rent and late fees.The company continues to send automated messages (emails, texts, and calls), but we have been unable to speak to anyone directly to resolve this matter. We are seeking assistance in having these erroneous charges removed and ensuring no further billing is applied to our closed account.
Business Response
Date: 10/09/2024
Our District Manager for this location called the tenant and left a voice mail message on 10/7/24. Once ******* returns their call, the District Manager will close their account and start the refund process as requested so that they will no longer incur fees.
We do apologize for any inconvenience this has caused.

Thank you,
The SROA Team
Initial Complaint
Date:10/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a storage unit (1211) at "Storage Rental of America". On 4/10/2024, I was called by the worker at the facility at ************************************************************************, and was told my unit was broken in by intruders unknown. I had insurance for such a situation. The police were called and they did a report. I filled out all the paper work to do a claim on all that was stolen. I complained to the worker in the office about how this company took down most of the cameras and mirrors to deter intruders. I was renting in this facility before they bought it from the owners before them. There was never a problem with theft. My claim was for $2500.00. I have heard nothing from them and it is now October 2024. Others who had their units broken into says they have heard nothing from the insurance or the company. I am trying to get help with information about the insurance company or company headquarters. So I can get paid for my loss. I never missed a payment. I never had a lien on my unit 1211.
Business Response
Date: 10/04/2024
Thank you for providing us the opportunity to share insight. We show that the tenant has an active Tenant Protection Plan (TPP) claim, but we are awaiting the necessary web links for
final approval. We have reached out to the tenant multiple times regarding this
matter, but unfortunately, we have not yet received the required information to
proceed. The delay is in the tenant’s failure to provide all the required
documents and web links.
Initial Complaint
Date:09/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Red Dot Storage where I had been renting from was bought and taken over by ****. This in itself has not been an issue. My issue is I am being harassed for money with no communication after canceling my unit . On August 13th, I reached out to SROA over the phone to cancel my storage unit. I was told it was too close to the date I pay my rent to cancel. I paid for August and asked to cancel my storage unit. I called on the 4th of September to confirm I had vacated my unit and was not continuing the serivce. I called again on 13th of September to confirm I was told by a representative I was fine. I have now received several emails from **** telling me that I owe month for September and October. I have reached back out by email and by phone and have received no communication back. The only number I've received a response back was the 800 number, not the number to my specific SROA I rented from. I have never signed a lease for ****, so I have been operating under my old lease terms- which only required a five days notice. I had given a full months notice, which is well beyond what was required of me.
Business Response
Date: 10/02/2024
Thank you for providing us the opportunity to respond. We are sorry for this inconvenience and have partnered with the property manager. They shared that they have left a voicemail for the former tenant, in case she would like to discuss further. We found out that the tenant did not move out until after the 24th. Once
the walk thru was completed this morning it was noted that the tenant lock was
removed. The tenant was then moved out and no further fees or rents are due.
Have a wonderful Wednesday.
Thanks
The SROA Team
Initial Complaint
Date:09/25/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Storage Rentals of America on ********* Drive in ********, ** has been sending me bills for two storage spaces they were informed were properly vacated via phone and email multiple times over the course of the last three weeks. I have photograph evidence, date and time stamped, showing the spaces were vacated as well. They continue send me bills for storage they are clearly not providing, despite responding to emails saying they will stop sending bills or threaten collection. This business apparently has pulled this scam on other consumers according to online reviews.
Business Response
Date: 09/26/2024
Thank you for providing us with the opportunity to share some insight. We forwarded the concerns to the property to ensure that Ms. Andrews unit was in fact closed out. She was moved out yesterday and a voicemail was left explaining that she had been moved out. After receiving this message again today, our field operations team called her and was able to connect with Ms. Andrews. We apologized for the delaying in getting this taken care of and confirmed that she had been moved out of the system and that no further fees were owed to SROA. We hope that this satisfies the claim and that we can consider this matter closed.
Thanks,
The SROA Team
Customer Answer
Date: 10/07/2024

Complaint: 22339072

I am rejecting this response because: I did not “move out” yesterday. The business is lying! The facts demonstrate, of which I retain ample written and telephonic communication documentation, that I moved out of that unit 09/14/24. I spent over a month trying to contact management to let them know so I was vacating, that I was vacating because I was being billed in excess of my owed bill, and the only reason that I got any response at all after weeks of numerous calls and emails from SROA, is that I filed a BBB complaint! I hope other consumers are made aware of how this business operates, so they can avoid all the nonsense and strife I was subjected to by SROA!!!!

Sincerely,

Catherine Andrews
Business Response
Date: 10/08/2024
We are sorry for the confusion. Yes, the customer moved out sooner than what we responded, but wanted the customer to know that we "officially" removed her as a tenant, so this would stop anymore collection calls, texts or emails. Also, the property closed it out based on the date that she reported, meaning that there were then be no more fees due. We consider the matter closed and was only attempting to explain the actions taken to close out the account. We are not challenging what she said or the move out date. Rather we are only wanting to satisfy the original request.
Thanks
The SROA Team
Initial Complaint
Date:09/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm having a serious problem with Storage Rentals of America! I started renting from an outfit called 5 Star Storage. They were friendly & helpful. Rent was low & only went up a few dollars a YEAR. Then the were bought out by ****. They immediately started jacking up the price at RANDOM. Also, the REFUSE partial payments. Things have been tough for me. We've had a rough number of years in media. Then we went on strike & are currently on strike Again! So, by the time I scramble to get money together, it's late. Then they won't accept the payment without the fee! So by the time I raise the EXTRA money, there's more fees & on it goes. Then they threaten to auction your stuff. It's hard to save enough money to move AND keep them from auctioning off your stuff. I went to pay this weekend, they had locked my account & refused my card payment (the ONLY way I can pay now). Now they want to auction my stuff! I can't pay them the 80% AND move my stuff in ONE day (it'll take me over a ******** now work a different job.). I talked to an attorney who told me how to mediate this. I just want them to waive the late fee for ************* & take that payment on my card AND stop the auction. Then charge me September rent (with no fee) on Friday September 27th, so I can use my paycheque. I will move out BEFORE the next month's rent is due. This way I can afford to pay for a van & get my 10' x 20' shed emptied out. All my families belongings are in the shed! Everything I worked for! I want to save my stuff but the money won't come in time. I need them to bend & let me do this. I really want to get away from these people. This is the WORST experience with a storage company I have ever had. My parents & one of my ex wives (who are no more) pictures, family albums, books, personal items. ALL my clothes. I just need a little breathing room. Please help me!
Business Response
Date: 09/18/2024
Thank you for the opportunity to share some insight. We waived late fees and took payment for 2 months. Cancelled auction. Gave him the District Manager phone number to call for when he makes the sept payment next week.
Initial Complaint
Date:09/16/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally went to this storage because it was a decent price and they had a promotion for the second month free, I was going to be out of state and felt like all my things would be secure here. I spoke with someone over the phone verifying the promotion. I got a email saying my account was overdue. I've tried calling and keep saying the promotion was not applied, which is obvious or else there wouldn't be a problem here. I also received a copy of the contract (which I never signed) and I wouldn't of signed it knowing there was no promotion. The contract, someone else signed-they spelled my name incorrectly. I'm getting the run around and different answers. I just want them to honor what they promoted.
Business Response
Date: 09/23/2024
We have spoken with the tenant. We have confirmed that the field office showed that there were no promotions available at the time of the rental. The tenant claims that this was shared by the call center, but we are unable to find that call, as we do not record calls that share credit card information on calls. Unfortunately, the lease agreement does not share these promotions, so we consider this matter closed. We are sorry for the inconvenience.
Thanks
The SROA Team

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Storage Rentals of America is NOT a BBB Accredited Business.