Complaints

This profile includes complaints for Storage Rentals of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Storage Rentals of America

  2751 S Dixie Hwy Ste 450 West Palm Beach, FL 33405-1233

• 

  Storage Rentals Of America

  35 Balm of Life Spring Road Uxbridge, MA 01569

• 

  Storage Rentals of America

  2031 W Mishawaka Rd Elkhart, IN 46517

• 

  Storage Rentals of America

  254 S 725 W Hebron, IN 46341

• 

  Storage Rentals of America

  53070 State Rd 13 Middlebury, IN 46540

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is that the merchant has this payment posted May 09, 2024 to my account my bank says they took the payment has it without any doubts , they made me pay it agian saying they didn't recieve it and I was charged a late fee and paid it agian , when I talked to the gentlemen showed him I got charged the argument was they didn't have it and I had to pay agian when clearly that isn't true and refuse to post it or refund it so basically they stole 402 dollars from me and refuse to refund or credit my account when they clearly took it , this letter in the picture is the bank trying to recover my loss and prove they have it still there is no resolution and they refuse they have it when they have been provided proof from myself and the bank they do, I'm hoping that you may can help my next course of action is legal action I am hoping they can simply correct there mistake or investigate embezzlement within there organization because it's very clear they took payment and recieved it and still have it and refuse to be cooperative with me or my bank even any help would be appreciated thank you

  Business Response

  Date: 09/17/2024

  Good day! We believe that this BBB complaint is for a company other than Storage Rentals of America. We researched our files and could not find a customer with his name and/or with that email address. Can the customer provide us with information that would show that he rents from us at our *************************************. We cannot find any history with him. This could be a unit under another person's name or if he has more details, we can point this in the right direction. We are sorry about this and welcome an opportunity to help resolve this matter, but not sure that it is for SROA - Storage Rentals of America.

   

  Thanks

  The SROA Team

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22288769
  
  I am rejecting this response because:

  The storage unit is under ***** ******** and i make the payment every month and have spoken to the office about this manner so this is unacceptable see attached receipts with name it's under etc 

  Sincerely,
  
  **** *********

  Business Response

  Date: 09/17/2024

  ****,

  Thank you for that information. I can understand the frustration, but in order to better assist you, we needed the tenant information, so we can reach out to that person to discuss further. Our goal is to review and determine the best action or course to take. The property leadership team including the property manager have been alerted to your situation and should follow up timely. Our apologies and we will respond when we have further details to communicate.

  Thanks

  The SROA Team

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22288769
  
  I am rejecting this response because:

  The money was removed from my account I am ****** husband **** her name isn't on my bank account so she's irrelevant to this situation I've explained in full in this message see attached bank response for details date and money was removed and not credited to the storage account and I was forced to pay a payment 2 times and a late fee for something I paid I was told to make another payment I did from the gentleman at your office I just want my money returned was taken that you have in your possession and not be ignored like my bank was 
  
  Sincerely,
  
  **** *********

  Customer Answer

  Date: 09/19/2024

  And per usual this goes silent when questioned  upon all required information has been sent and provided letter from my bank for payment has been sent from the bank for proof the payment was taken and the request for a resolution is ignored i would request to print this and use this in court proceedings as I will file legal action Tommorrow by noon this has been going on long enough 4 months is plenty of time for this to be handled 

  Business Response

  Date: 09/20/2024

  We have made several attempts to reach out to the tenant regarding the below complaint but have been unable to make live contact. We do not see evidence of the $402 transaction he is referring to. The customer brought to our attention on 6/13 that he saw a transaction and that he would be disputing it on his end and that no further action would be needed on our part. We are happy to assist if the customer was charged in error. We would ask for the customer to provide us with evidence of the additional charge so we can verify this with our back office and get the matter corrected. Once the customer returns our call, we would be happy to resolve this. 

• Initial Complaint

  Date:09/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company allarently took over my storage unit and has now raised the prices and added fees and all kinds of stuff. I just want my stuff but now they are holding it hostage. I paid my bill last monthon the sixtteenth and wasnt given all these fees and c*** that made the rent 50% highter. NOW its the 15th and theyve already taken my stuff hostage bc apparently the office manager was there one day out of the blue and decided to lock my stuff up. This is c*** I didn't sign up for this.

  Business Response

  Date: 09/27/2024

  Good afternoon! We are sorry for the delay in getting back to the BBB and to the complainant. We needed to do some digging as to why this was not paid timely. We did not seem to locate a viable reason, so we have asked the property to again submit a refund check for the customer. Our apologies for this continued failure to get this resolved, but feel confident that the team is on it now and should see resolution.

  Thanks

  The SROA Team

• Initial Complaint

  Date:09/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was incorrectly charged $73.00 for a storage unit on June 13. Even though I have repeatedly contacted **** and received an invoice acknowledging that I was charged incorrectly and promising a refund of have yet to receive it. I

  Business Response

  Date: 09/27/2024

  The reason that we have not been able to respond sooner is that we have not been able to reach the tenant. We have left messages, but have not spoken with him to hopefully come to a mutual resolution. We are going to close it and hope that the customer will make every effort to reach our team to discuss further. Sorry that we cannot help further, but not from a lack of trying.

  Thanks

  The SROA Team

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22286092
  
  I am rejecting this response because:

  I have called and emailed on multiple occasions. The only information ever provided is that my payment is being processed. I have received an invoice which states they acknowledge their need to pay, so at this point my input is not needed as they only need to submit said payment. The bold lie to claim that I have not contacted and talked with multiple representatives is outlandish in the extreme. I have attached a screenshot of multiple calls and of the multiple emails. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/10/2024

  --------- Forwarded message ---------
  From: Info Info <*****************************************************************>
  Date: Thu, Oct 10, 2024 at 2:59 PM
  Subject: Fwd: SCC-***** You have a New Message from BBB Serving ***************** & the Caribbean, Consumer Complaint #********
  To: Cee Cee M. <********************************************************************>
  
  
  

  
  
  

  ---------- Forwarded message ---------
  From: *** ******** <*******************************************************************************************************>
  Date: Thu, Oct 10, 2024 at 2:54 PM
  Subject: SCC-***** You have a New Message from BBB Serving ***************** & the Caribbean, Consumer Complaint #********
  To: <************************************************************************************************************>
  

  
  
  

  ---

  Reply above this line.

  SROA **************** resolved this as Done.

  ---

   

  SROA **************** changed the status to Closed.

  
  

  How was our service for this request?

  ? Very poor

  ? Poor

  ? Average

  ? Good

  ? Very good

  
  
  

  View request Turn off this request's notifications

  This is shared with ************************************************************************************************************.

  Powered by ************ Management

  
  
  --
  

  Your BBB **************** Specialist
  

   

  Better Business Bureau Serving ***************** and the Caribbean

  ***********************;
  *************************

  p: ************

  ************************************************************************************************************
  ************************    Start With Trust

  
  

   

  
  
  

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22286092
  
  I am rejecting this response because: 

  I am unsure as to what message this correspondence was meant to convey. Suffice to say I will only accept the total refund that was promised. Attached is an invoice from June, wherein the debt was acknowledged by **** and a refund was promised. Subsequent delays and failure to pay, not to mention the blatant lie as to my lack of contact, has destroyed any credibility that this company had with me. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/17/2024

  *****,

  We were told today that the check has been cut and that it is being placed in the mail. It should in your hands by mid week next week.

  Thanks for your patience.

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22286092
  
  I am rejecting this response because: I waited and still have not received the check. I would need a tracking number or some form of verification since it has been established that I can't take things at face value 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 11/04/2024

  *****,

  We are sorry and continue to be at a loss on why this has taken so long. We have tabled this with the property leadership team and have asked them to intercede to help resolve this matter. We again apologize and will continue to monitor the situation.

  Have a wonderful week and hopefully this will be resolved sooner than later.

  Thanks

  The SROA Team

• Initial Complaint

  Date:09/05/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location: ************************************************ The storage unit is # ***. I need my money for the stuff that was stolen out of my storage. They have stolen $6,000 - $7,000 worth of stuff from me. Also, they went up on the price for my rental storage. I didn&#**;t know this until after I paid them. I believe it is an inside job. I would like a refund of $5,000 - $7,000 for my stuff stolen out of my storage.

  Business Response

  Date: 09/06/2024

  ***** does have an open claim with **** (INCL-11155). The claim is pending, as we are waiting for additional information from him.
  
  Our Claims team attempted to contact ***** on 7/31/2024 at ************ but was unable to reach him. We then tried again to reach him on 9/3/2024, and after not receiving an answer, left him a voicemail. Unfortunately, weve been unable to establish contact with *****, as there is no email address on file.
  
  To proceed with the claim, we still require him to complete the itemized inventory and provide web links for the claimed items.
  

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented storge unit(#**) from what used to be Red Dot Storage. We all of a sudden get a letter in July stating it is now called Storage Rentals of America. In the letter, "You must choose coverage or elect to provide your own coverage WITHIN THIRTY-DAYS. If you do not choose a coverage level within these thirty (30) days, you will be enrolled into the SROA Tenant Protection Plan at the minimum required. Went to their "office on *****. Empty building. CS stated they have a property manager, must be round their other properties" To leave the form in the dropbox, No dropbox. Decided to mail by Priority Mail our declination of property insurance, since we have our own. Required to send in by 31 Aug or they will add this fee. Returned from the *********** as being "Vacant", ***** told me they have several others unable to deliver, unable to contact business. Also we paid this rental by the 17th. In their letter they wanted this by the 1st of each month.

  Business Response

  Date: 09/06/2024

  Thank you for the opportunity to share insight. We have spoken with the tenant and have removed the Tenant Protection Plan / Insurance from the account. We credited the account accordingly. We consider this matter now closed.

  Customer Answer

  Date: 09/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Red Dot Storage Seen 2020 and in July 2024 Storage Rental of America took over and they went up on the prices and no one talk to me about the change. They locked the gate to prevent me from getting in both of my storages. And I called to work with them and my bill was 101 and some change and now they put $100.00 auction fee on in July and late charges, insurance and taxes now my bill is $420.and counting.and my other storage is ****** is do on the 12th of the month. I asked lasted month to pay half $185.00 and she wouldn't except. They call every day and there auction is the end of the month. And I talked two different people and they asked me did I talk to the manager . I told them yes. they asked me did try to make a arrangement. I didn't know who took over untilI try to get in my storage . I didn't sign any paper. then i got a email and they signed and put the insurance from Red Dot Storage.

  Business Response

  Date: 09/06/2024

  We recently purchased the property. She was sent a letter and an email in the mail indicating the change of ownership and inviting her to come in to review the terms of our lease and sign a new lease. Alternately she had the option to move out, but by remaining in her unit she agrees to be bound by the terms of our lease. She is past due on her unit (has not made payment 7/1, 8/1 or 9/1) and as a result she has been denied access and charged late fees pursuant to the lease. We have made attempts to reach out to her regarding this complaint, but she has not responded.  We have made multiple contact attempts to resolve the balance.  Upon making her full past due payment her access to her space will be granted. Without making her payment we will be forced to proceed with lien sale on her unit. 

  Customer Answer

  Date: 09/16/2024

  I  never received a letter from them and i have talked to the manager. I have talk to different employees and tried to make arrangment. I just got a letter last Thursday  about the selling of my thinks and they have been in my storage going through my things. I payed to the manager at the storage places on July ******* to a lady with tattoo on her arms. They lock you out the gate and went up to ***** late charges. I have been talking to them. I asked to make a paraial payment. I'm 68 years old on a fixed income. There not telling the true about not here from me. I told them about me having a **********************. I just had moved in 55 and up in November. There not being truely about talking to them. There employee's  asked did I talk to the manager. I just want my things. Its not fair that they lock you out and you cna't get in . The other company would put a lock on the storage that you didn't pay. I have to storages. I've been there sense 2020 and I had three of them. Never had a problem. I just want my things. I beeen sick and ran my blood presurre up. I have Family ythat knows i've been communicating with them. They have been in my storage and that not right. Please I just need my my things.Thank you ******* ***

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22233216
  
  I am rejecting this response because: I  never received a letter from them and i have talked to the manager. I have talk to different employees and tried to make arrangment. I just got a letter last Thursday  about the selling of my thinks and they have been in my storage going through my things. I payed to the manager at the storage places on July ******* to a lady with tattoo on her arms. They lock you out the gate and went up to ***** late charges. I have been talking to them. I asked to make a paraial payment. I'm 68 years old on a fixed income. There not telling the true about not here from me. I told them about me having a **********************. I just had moved in 55 and up in November. There not being truely about talking to them. There employee's  asked did I talk to the manager. I just want my things. Its not fair that they lock you out and you cna't get in . The other company would put a lock on the storage that you didn't pay. I have to storages. I've been there sense 2020 and I had three of them. Never had a problem. I just want my things. I beeen sick and ran my blood presurre up. I have Family ythat knows i've been communicating with them. They have been in my storage and that not right. Please I just need my my things.Thank you ******* ***
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 09/17/2024

  We called and spoke with the Mrs. **** We came to a pay and vacate agreement of $400 total for both units. She will then have 7 days to remove all items or we will have to dispose of them. She will need to sign notice of abandonments for both when she comes in to pay. She verbally accepted this offer. 

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter stating that **** had taken over Red Dot Storage. I have been using this unit for years without a single problem. When SROA took over I started receiving emails about late fees and about paying my bill. This is happening even after auto pay was set up twice. They just keep telling me to make additional payments on the account. I have been unable to speak with a manager for weeks now. They always just make a note or send a ticket. Never an answer or solution not even a return call as promised. I have had my access to my unit taken away. I did finally get a temporary code to gain access. This is the most irresponsible company ever. I am 1 week from moving all of my belongings to another storage company.

  Business Response

  Date: 09/04/2024

  We have reached out to the customer and shared that we will be onsite on September 9th to meet with the tenant. She was upset that she received a past due notice via our inhouse system. She will be able to stop by and discuss with our Regional Manager, *****, at that time. Hopefully we can consider this matter closed after next Monday.

  
  Thanks,

  The SROA Team

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the new company $173 for the rent of the first month they own the storage units. They have not credited my *********** they are force placing insurance on the storage unit. My unit has rotten rubber underneath and bugs and dust get inside and is not even in condition to rent. My items are filthy inside.Why am I paying so much to rent this unit when new clients can rent the same unit for slightly over $100.

  Business Response

  Date: 09/06/2024

  Good day! The customer has had the *** removed from the account and a credit has been provided due to the miscommunication. We consider this matter closed.

   

  Thanks

  The SROA Team

• Initial Complaint

  Date:08/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a SROA customer since May 2020, and rates have increased frequently. My 5x10 unit started at $119/month and is now $196/month, up from $153 just last month.Their website shows conflicting information: the payment page lists $155 for a 5x10 unit, while the home page advertises $129. I have more screenshots to submit if needed.I've experienced ongoing issues with this company. After paying $1492 for a year, they demanded an additional $500 due to rate increases.This seems unfair. Based on their advertised rates, I am being continually overcharged. Every time I reach out to them, they ALWAYS say, "Let me look into this for you" and no one gets back to me. They consistently ignore complaints.Since ******** I've paid $1713.06, but their promotional rate suggests I should have paid $1240 - a $473.06 difference. And that's just for one year.Something needs to be done and I need to be refunded that huge difference.

  Business Response

  Date: 08/29/2024

  Thank you for allowing to respond to ******************** complaint. Our Regional Manager, ***, spoke with the tenant about her rent. He was able to work with her on an outcome that was satisfactory, as well as, was able to address the issues around the prepaid rent and again hopefully is now satisfied. We can hopefully consider this matter closed.

  Thanks

  The SROA Team

  Customer Answer

  Date: 09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a storage unit from Storage Rental of America in the month of April and in June a Stihl chainsaw was stolen from the unit. I file a police report and I file an insurance claim. My claim was denied because they said there was not any evidence that the unit was broken into. I dont know how someone got into the unit. I changed the lock that was given to me by the storage place and I doubled checked the lock from then on. Then on 08/24//2024 we want to get somethings out of the unit and the unit had been broken into again.One of my TV was sitting outside the unit. The door was still locked and there was no sign of forced entry. I moved all my things out of the unit that day. I believe this was an inside job and that the company is well aware of the problem of someone being able to get into units without forcing it open.

  Business Response

  Date: 09/05/2024

  Good day! We are sorry for the lengthy delay in responding to the complaint. The outcome of the claim was delivered to the customer and that was disputed. We received her appeal request on July 29, 2024, but have not received word back from the insurance claim provider if they will reconsider her information.

  We apologize for this inconvenience and hope that the property will contact her with a possible better outcome.

  Thanks

  The SROA Team

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22196992
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/05/2024

  I send in the dispute back in July and they are saying that they are waiting on the insurance company. I think that this is a delaying tactic  in hopes that I will get frustrated with the process and give up.

  Business Response

  Date: 09/06/2024

  Unfortunately the appeal to the claim was denied and a note was sent to **************** on July 29, 2024. I am not sure what other information we can share to satisfy this complaint. We apologize for the situation.

  Thanks

  The SROA Team

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22196992
  
  I am rejecting this response because: My storage unit was somehow broken into not once be twice. I believe there is something going on at this business that people units are broken in without having to break the lock or damage the door. I also believe the company is aware of this and does not want to pay to fix the problem so the just keep denying insurance claims.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/10/2024

  Unfortunately, this has been presented twice to the insurance and the claim outcome stands. We apologize for this and cannot raise this to the Claims team again.

  Thanks!

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22196992
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************