We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Baking Ovens

The HoneyBaked Ham Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baking Ovens.

Complaints

This profile includes complaints for The HoneyBaked Ham Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The HoneyBaked Ham Company LLC has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 67 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased ham for Easter and it was not eatable. It was black with no signs of the honey crackling on top that honey bake is known for. I purchase this ham every Easter and Thanksgiving for many years and this is unexceptionable. I have never reheated a ham only served room temperature. I would like a refund

      Business Response

      Date: 05/01/2025

      ******,

      Thank you for reaching out to us regarding your recent order.  We are very sorry to hear about your experience.

      We will be happy to forward your comments to our **************** Team for further assistance in addressing your issues as we do not have access to their system.

      I am unable to open the documents you have included with your comments. Please advise the store you visited and the date of your purchase. They will review your comments and get back to you with a resolution.

      Thank you for choosing HoneyBaked Ham.

      **** ******* - ****************** Manager

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an 8-9 pound boneless Ham, (Original Receipt), They gave me a 6 pound bone in ham for $87.00 (second receipt), the receipt also says boneless but I got a bone in ham. it was awful, fatty, small and was not enough for my guests. My husband picked up the ham and I never thought of looking to make sure it was right, I get one every Christmas and Easter from them. When I opened the ham for the first time it was Easter morning, I was mortified to say the least, how can anyone think this is ok. They gave me back $30 on my credit card, but a boneless ham is $13.79 lb, bone in is $10.59 a lb. They still over charged me, they charged me (second receipt) or $13.79 for a boneless ham. I attached all the pictures I got a bone in ham only 6 pounds. What a mess. A 6 pound bone in ham should be about $63.54 they charged me $87.00. They still owe me $23.46 to make it right. I truly think they would reimburse me the entire $117.00 to make it right. This was not acceptable, I didn't have enough meat for my meal with my family.

      Business Response

      Date: 04/22/2025

      *******,

      Thank you for reaching out to us regarding your recent order.  We are very sorry to hear about your experience.

      We have forwarded your comments to our **************** Team for further assistance in addressing your issues as we do not have access to their system.

      They will review your comments and get back to you with a resolution.

      Thank you for choosing HoneyBaked Ham.

      **** ******* - ****************** Manager

    • Initial Complaint

      Date:04/20/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid almost $150 for a totally inedible meal. The only thing decent and edible at all was the ham. All of the sides were absolutelyhideous. I was so embarrassed to bring this out for my company. The baked beans were not beans at all, but ***** Eyed **** with chili sauce on . The broccoli had no cheese sauce at all. It was just absolutely horrible.

      Business Response

      Date: 04/21/2025

      ******,

      We are sorry we missed the **** and you were not completely satisfied with your HoneyBaked products.

      We have forwarded your comments to our **************** Team for further assistance in addressing your issues as we do not have access to their system.

      They will review your comments and get back to you with a resolution.

      Thank you for choosing HoneyBaked Ham.

      **** ******* - ****************** Manager

    • Initial Complaint

      Date:04/19/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for pick up on 4/19 from 6 to 630. My order email is attached. I came to the store picked up my order, no issues until I came home and packages were torn and ripped. The sandwiches were soggy. I called the man stated I was supposed to cone on 4/18, they made the sandwiches yesterday they even called me. Absolutely not! My email AND call log are attached. My husband and daughter went back up there and he changed the date on the email. I know you can go in your system and see what date and time changes were made. Your manager at the ********* location is a LIAR and changed the date and time on email to make it seem he was in the right. Instead of apologizing he gave me sandwiches that were fir grab and go today. I spent almost 200 on sandwiches and this is the service I received. I order every year from you and always pick up the day before EASTER. I WILL NOT ORDER AGAIN!

      Business Response

      Date: 04/21/2025

      ********,

      Thank you for reaching out to us regarding your recent order.  We are very sorry to hear about your experience.

      We have forwarded your comments to our **************** Team for further assistance in addressing your issues as we do not have access to their system.

      They will review your comments and get back to you with a resolution.

      Thank you for choosing HoneyBaked Ham.

      **** ******* - ****************** Manager

      Customer Answer

      Date: 04/21/2025

       
      Complaint: 23227024

      I am rejecting this response because you are sending it right back to the gentleman that changed the date and lied to my face as well he was passive aggressive with my daughter. He stated he was the manager/** and he's the one that changed it and kept saying loom at your email now. Look at it now. 

      Sincerely,

      ******** *******

      Business Response

      Date: 04/22/2025

      ********, 

      Your comments were sent to the appropriate group to handle your issue.

      They should be contacting you directly regarding your previous communication.

      Thank you.

    • Initial Complaint

      Date:04/17/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April 2025 I ordered an Easter Dinner that on the website said it feeds ***** people. When the order arrived the side dish of potatoes was a small 4 serving box of potatoes. When I called to ask if they were sending more potatoes they said that the website says the potatoes are 24 ounces, which is the size of the box I recieved but that is not equivalent to 12 -16 servings. It seemed like an obvious manipulative scheme to try and sell the Easter meal for ***** without having to provide food for 12 -16. They refused to do anything to remedy the problem. That was deceptive and though it may have been legal, it was incredibly poor business practice and I think it was unethical.

      Business Response

      Date: 04/18/2025

      ******,
      We apologize for any frustrations caused by the issue you describe regarding our website meal information.
      I will not disagree that we have some opportunities to better inform our customers in the area of 'actual' vs 'suggested' serving sizes. Please know we are not trying to deceive anyone in how we market the meals.
      I would have been happy to send you more side dishes to ensure you were covered for your dinner. At this time, I cannot guarantee that the packages would arrive in time so I am refunding you $75 for your dissatisfaction.
      Thank you for choosing HoneyBaked.
      **** ******* / ************** Manager - HBH

      Customer Answer

      Date: 04/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:04/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online with Honey Baked Ham. At checkout, they gave a price of $56+ with my rewards applied. Upon processing the payment, I was charged $88+. I called Honey Baked Ham and was told that the local store could resolve the issue, but they may not.

      Business Response

      Date: 04/16/2025

      ****,

      Thank you for reaching out to us regarding your recent order.  We are very sorry to hear about your experience.

      We have forwarded your comments to our **************** Team for further assistance in addressing your issues as we do not have access to the store systems.

      If you have any other concerns, please let me know and I will assist in getting a resolution.

      Thank you for choosing HoneyBaked Ham.

      **** ******* - ****************** Manager

    • Initial Complaint

      Date:04/03/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered almost $300 in product for the family of a friend whose Mother had passed away. I ordered on a Wednesday for a Thursday delivery and the order was confirmed. Delivery was scheduled for 3pm Thursday and at 2 pm Thursday I received an email saying that the order had been cancelled by the store. What in the h*** is that? How do you confirm an order, with 24 hour notice and cancel 1 hour before delivery. I will never use this Honey Baked Ham business again and I will go on social media and hammer them every day

      Business Response

      Date: 04/04/2025

      ******,

      Thank you for reaching out to us regarding your recent order.  We are very sorry to hear about your experience.

      Please let me know the store from which you had placed your order.

      We will be happy to forward your comments to our **************** Team for further assistance in addressing your issues as we do not have access to their system. They will review your comments and get back to you with a resolution.

      Thank you for choosing HoneyBaked Ham.

      **** ******* - ****************** Manager

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi! My husband purchased a ham from the Pigeon Forge store. When we opened the ham to eat it, it looked old. (Not real old but it looked like it had been left out of the refrigerator for a day or so). My husband told me that it was the last ham that they had left in the store and that there was a loud noise coming from what he thinks may have been a refrigerator. He, also, stated that there was a repairman at the store working on something what he thought could have been the refrigerator. Anyways, I called the next morning after our purchase (We were going to have the ham for supper and the store was already closed when we opened it the day of purchase). The lady, that I spoke with, stated that she would have to call her boss and ask about a refund or exchange. I told her that I would rather an exchange because we really wanted a ham. I called the lady back from HoneyBaked Ham, after a few minutes. She stated that her boss said that we could exchange the ham. When my husband arrived at the store for an exchange, he was told that he would have to come back later because the owner comes from ******* to glaze the hams and she hadn't made it there yet. He was told to come back around 5. My husband went back to the store at 5 and he was told that it would be another 30 minutes. The lady took our ham that we purchased to the back while we waited outside. He waited in his truck for 35 minutes and went in. The lady stated that he would have to come back in the morning. I was with my husband and asked to speak to the owner. The owner told me that my husband purchased the wrong ham and that they didn't give refunds (The previous day the lady at HoneyBaked Ham had told us that her boss could give us a refund or exchange and we opted for the exchange). At this point, I was furious because I realized that they had only intended to inconvenience us and not give us an exchange. I told the owner that I was going to call the BBB, She laughed and said "Go ahead. Get out of my store".

      Business Response

      Date: 03/10/2025

      *******,

      We have forwarded your comments and desired settlement to our **************** Team.

      Please allow them a short period of time to review and address your comments and request for a resolution.

      Thank you.

      **** *******

      Customer Answer

      Date: 03/11/2025

       
      Complaint: 23044048

      I am rejecting this response because: I will not accept anything other than a refund. When my husband waited 35 minutes for another ham (to no avail), the store clerk had taken the original (old) ham in the back. In other words, it was back in their possession. They shouldn't have taken the ham back in their possession, only to tell us 35 minutes later that we would have to come back in the morning. Even if the ham wasn't old, I wouldn't feel comfortable taking the ham back after they had it back in their possession after we complained about it.

      Sincerely,

      ******* *******

      Business Response

      Date: 03/12/2025

      *******,

      I have spoken to the Franchise Business Leader of the Pigeon Forge store and we are going to provide you with a $65.00 refund.

      Please call our **************** Team at ************ and ask for the Supervisor, ******* ******, and she will be happy to assist you.

      You will need to provide the credit card number for her to complete the refund.

      Thank you.

      **** *******

      Customer Answer

      Date: 03/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:01/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order from Honey Baked Ham online and was suppose to be delivered on 1/10/25 and due to mother nature and over 4 inches of snow it couldn't be delivered which is understandable but when I called on Saturday to get a refund the person refused. I have already paid over 88 dollars to them and with the state asking everyone to stay off the roads Delivery wouldn't be done till aleast Monday and with the food being shipped on 1/9/25 it will be uneatable. Then I asked to speak to a supervisor and after being hold over 10minutes the woman came back and stated she couldn't find anyone to talk I asked her what day they would call, she responded hopefully today!! All I want is a refund of my money on product that I have not received and when I do get it next week It will thawed and unable to eat.

      Business Response

      Date: 01/13/2025

      Ms. *******,

      I have contacted our ********************** and they have confirmed that your order has been refunded.

      Please let me know if you have any other questions or concerns.

      Thank you.

      **** ******* / ****************** Manager

    • Initial Complaint

      Date:01/08/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ham online on 12/26/24 I paid online and picked up at my local store. When I picked up my ham, I wasn't given a receipt. A couple days later when I checked my credit card online I saw a additional charge. There was no mention from anyone that the ham I ordered online wasn't available and I was now paying for a bigger one. If I had this information, I would have canceled my order. I should have a right to know what I'm paying for. If you charge me online and now there are additional charges I should have the right to know. I don't understand how you guys feel you can just go and charge a customers credit card additional without the customer knowing. Why do I pay online if at the store the price will be different. I would rather get to the store so I could see the price and decide if I want to pay or walk away. I will never do business with you guys again.

      Business Response

      Date: 01/09/2025

      *****,

      Thank you for reaching out to us regarding your recent order.  We are very sorry to hear about your experience.

      We have forwarded your comments to our **************** Team for further assistance in addressing your issues as we do not have access to their system.

      They will review your comments and get back to you with a resolution.

      Thank you for choosing HoneyBaked Ham.

      **** ******* - ****************** Manager

      Customer Answer

      Date: 01/14/2025

       
      Complaint: 22785583

      I am rejecting this response because: I never heard from anyone. No one ever reached out to me!

      Sincerely,

      ***** ******

      Business Response

      Date: 01/14/2025

      *****,

      I have escalated your complaint to our District and General Manager to assist with a resolution.

      We apologize for any frustrations and appreciate your patience while your comments are addressed and resolved.

      Thank you again.

      **** ******* / HBH Contact Center

    The HoneyBaked Ham Company LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.