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Business Profile

Baking Ovens

The HoneyBaked Ham Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baking Ovens.

Complaints

This profile includes complaints for The HoneyBaked Ham Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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The HoneyBaked Ham Company LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 67 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/31/2024

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to purchase a honey baked ham today at the ******** hts store with a coupon that was listed as:Honey Baked Ham ************************************** coupons Offer may be redeemed in-store or online for in-store pickup. Not valid on shipped orders. Coupon or promo code required for offer redemption..$15.0014 day deliveryand my $15.00 coupon was REFUSED because I was told it was on line only. how can this be when it clearly says "offer can be redeemed IN STORE OR ........on line ****** receipt says salesperson was "******" but he only rang up my purchase. A Sales lady was the person who refused to honor my coupon.

      Business Response

      Date: 01/06/2025

      Thank you for reaching out to us regarding your recent order.  We are very sorry to hear about your experience.

      We have forwarded your comments to our **************** Team for further assistance in addressing your issues as we do not have access to their system.

      They will review your comments and get back to you with a resolution.

      Thank you for choosing HoneyBaked Ham.

      **** ******* - *********** Center Manager

      Customer Answer

      Date: 01/07/2025

       
      Complaint: 22748493

      I am rejecting this response because: there was none other than that i hopefully will hear back from someone about this since it sounds like just handed off to who knows who???

      Sincerely,

      **** ******

      Business Response

      Date: 01/08/2025

      ****,

      Your comments were sent directly to the General Manager who indicated she would be reaching out to you after reviewing your store purchase.

      Thank you.

       

      Customer Answer

      Date: 01/08/2025

       
      Complaint: 22748493

      I am rejecting this response because: THis is just another "Non Answer"   someone will 

      "be reaching out" ........

      Sincerely,

      **** ******

    • Initial Complaint

      Date:12/25/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hair in our food

      Business Response

      Date: 01/06/2025

      ********,

      We have forwarded your comments directly to our **************** Team.

      Please allow them a short time to review and respond to your complaint and resolution request.

      Thank you.

      **** ******* - ****************** Manager

       

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm a member of the Honey Baked Ham rewards program. On my birthday (late July), I received an email that I was credited $9 in Honey Baked Cash. That credit was supposed to expire in 6 months (Feb). Sometime near the beginning of September, I received an email that I could earn an additional $9 credit in Honey Baked Cash by doing a feedback survey. I completed the survey and I had $18 of Honey Baked Cash in my account. I received an email that the new credit from the survey was only good through the end of September, so I went to the store on 9/28 (Order no *********) and spent $11.67 of my Honey Baked Cash, assuming it would first use the credit expiring in September and the remaining Honey Baked Cash would have a February expiration date. A couple weeks later when I considered going to the store for lunch, I logged in to find all my credit was gone. My guess is that it did not use the Cash with the nearest expiration date when I placed my order. I called the customer support line on Nov 19 and spoke with a representative who didn't seem to understand but said they would file a request for someone to look into it and get back to me. I did not hear anything. On Dec 17 I called and was told there was no customer support team for rewards, there was no way to file a complaint, escalate the call, or speak with anyone else about rewards. I went to the website and found no option to contact anyone other than to file a complaint based on a specific receipt number. I could find no corporate phone number. Thus, I have no outlet to ask for someone to check into my remaining $6.33 in rewards, nor any way to report that the system may be set up to use rewards in the wrong order, causing heartache to others in the future.

      Business Response

      Date: 12/18/2024

      We have added the $6.33 back to ******************** Rewards Account as requested.

      Thank you for allowing us to make this right for you.

      **** ******* / ****************** Manager

      Customer Answer

      Date: 12/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has given me the requested rewards dollars, but has not responded to issues related to their inaccessibility and nonresponsiveness to contact through their customer service channels. There is no indication that future patrons will not encounter the same problems and have no mechanism to reach out for help.

      Sincerely,

      ********* *******
    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have thought long and hard about writting this complaint. I never thought it would be so hard to receive the $9.00 reward offered by The Honey Baked Ham Company. Which after speaking to 4 different ***** I still can't receive. I have attached the receipt. You will be able to read the offer for the $9.00 reward. I purchased their product I signed into their web site and joined their club. My name and other info. about me came up. I entered the number provided on the receipt in the appropriate space and the screen informed me it didn't recognize that number. I did attempt this more than one time. That's when I made my first call to customer service, this was on the 29th of Nov. only 4 days into the 7 allowed. I informed the **** that I had purchased the ham with cash on the 25th of Nov. The receipt states I have 7 days from purchase to enter code. After about ****************************************************************************************** Well not counting the weekend that would have still been within the 7 days but ***** called or emailed me. I made the second call Dec. 2 was told the same thing about someone contacting me. The **** stated that she was sending this request to someone higher than her. I made sure she knew I was within the deadline. Noone called again. The third call I made was Dec. 4th I'm well aware that now we are pass the deadline but no resolution to my issue. The **** was not helpful, she kept telling me she couldn't pull me up. Yet I'm getting ads and emails everyday since joining their rewards club. I asked the **** for a corp. number and for a copy of the tapes since they record all calls for better service. She stated there was no corp. number and I guess there is tapes. I was told to go back to the store where I bought the ham but that's not what was stated on the receipt to do. I called a differt number ************** than the one on the reward site. I decided to contact ya'll maybe you can get better results than I did

      Business Response

      Date: 12/18/2024

      We have added the points (113) for Order Number: 431204.22 

      Your Welcome Reward ($9) will post within 24 hours.

       

      Thank you for allowing us to make this right for you.

      **** ******* - ****************** Manager


      Customer Answer

      Date: 12/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******
    • Initial Complaint

      Date:12/17/2024

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NEVER AGAIN!!! I ordered a ham online on a Sunday night. Immediately after I clicked on Submit, I realized that I had put the incorrect shipping address. Less than five minutes later I logged into the Honey baked website to make the change or cancel the order. The system did not allow me to do either. When I clicked on "cancel or change" it prompted me to call Honeybaked Ham for changes. Next day Monday, first thing in the morning, as soon as they opened, I called and found out that the order was closed, and there was nothing they could do, and they referred me to the *** store. After numerous calls to Honeybaked, I was finally told that I needed to request changes or cancellation to ***. At this point, I was angry; I did not order the hams through the *** store; how the h*** are they authorized to cancel my order. I was so mad, what kind of business practice is this. I have been calling the *** and the honey baked store since Monday, and the order is not yet in the *** system. The honeybake store told me that I would probably be able to call *** on Thursday the 19th for the shipping address change, but the problem with that is that the ham is supposed to be delivered on the 20th. I now have to go out of my way to have the *** hold the ham at their store for me to pick up. This is so inconvenience for me. I explained to the honeybaked store and *** that if that ham goes to the incorrect address, I WILL lose my job, and it seems that they DO NOT CARE.Honeybaked ham needs to change their website to allow CUSTOMERS to make their own changes or cancel orders. This is rediculous.

      Business Response

      Date: 12/18/2024

      I spoke to ****** ****** and listened to her frustrations.

      I explained how our system worked and said I would make this right for her.

      I am reshipping 2 products, to the recipients that were entered incorrectly, at no charge for a Friday delivery.

      I will send ****** the confirmation once the order is complete.

      Thank you for allowing us the chance to turn this around.

      **** ******* / ****************** Manager.

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called customer service several times regarding my reward points . I was told by the customer service *** that she filled out the proper form and a manager would call me with in 24 to 72 hours. Still no call. I spoke to a customer *** again today and a manager refused to get on the phone to get this straight . I have been a loyal customer but if this is how yall do business a I will go elsewhere. Your customer service is terrible.

      Business Response

      Date: 12/12/2024

      Victoria,

      Thank you for your patience while we reviewed the issue.

      I was advised by ******** that we were able to award your points to your account for your recent order.

      Please let us know if you have any other issues.

      Thank you.  **** ******* / Contact Center Manager.

    • Initial Complaint

      Date:12/07/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/24/2024, I purchased 2 hams online to be picked up 11/25/24 by my husband. The online amount was $150.33. On 11/25/2024, Honey Baked Ham charged me an additional $28.77. On Friday, 11/29/24 I called the store. The manager explained it was a new policy by corporate to charge an upcharge for changes in weight. I explained i did not authorize this charge, but she said a customer has to agree to it before they can checkout online. I have been a customer for many years now and I am familiar with their statement that the final price may vary according to weight. I have never been charged that kind of upcharge before. I can see give or take a few dollars, but not almost $29. That's practically buying another small Ham. She said she had no authority to refund any money, but I can call their customer service number. I called the number and I was told there were numerous complaints regarding the same issue and someone would get back to me that day. I did not receive a call back. When I called back, I was told I was given the wrong information and no one would be calling me that day and it was referred back to the store. The store is in *******, ** on **************. I called back several times in the course of the next few days, but they do not answer the phone. I called another ******* location and was told again there were many complaints and the Six Forks location is a corporate store, so they should be able to help. Since then, i left several messages for the manager and was told to call back this past Monday to give them the opportunity to hear back from corporate regarding their resolution for customers that complained. When I called back 12/2/24, the manager was unavailable. She did not return my call. I finally called a corporate number and was told someone would definitely get back to me that day. Again, no returned call. I am appalled by this company's lack of customer service and untimely handling of this matter.

      Business Response

      Date: 12/08/2024

      ****,

      Thank you for reaching out to us regarding your recent order.  We are very sorry to hear about your experience.

      We have forwarded your comments to the store management team for further assistance in addressing your issues as we do not have access to their system.

      They will review your comments and get back to you with a resolution.

      Thank you for choosing HoneyBaked Ham.

      **** Maloney  HBH Contact Center Manager

      Customer Answer

      Date: 12/13/2024

       
      Complaint: 22654474

      I am rejecting this response because: I have heard this response since Thanksgiving that the store was going to reach out to me with a resolution. I have not heard from the store at all. They are completely ignoring the situation and completely ignoring my messages and concerns. I'm never doing business with them again. 

      Sincerely,

      **** ****

      Business Response

      Date: 12/17/2024

      We understand that the Business Leader reached out and was able to reach a resolution.

      Thank you for your patience in allowing them to review and respond to your issues directly.

       

      **** ******* / ************** Manager

      Customer Answer

      Date: 12/31/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ****
    • Initial Complaint

      Date:12/05/2024

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 bone in hams online 11/22/24. Product was to be picked up in the *********/ *************. store location on 11/24/24. I came in store 11/27/24 to pick up the order. When I displayed my QR code I was made aware that because I did not pick up the order on 11/24/24 the order was no longer in the system & the $ ****** would be returned to my account within 5-7 ****. days. So I purchased 2 more hams that day for $171.00. To date nothing returned to my account. I spoke with the manager ( ******* ) very nice lady. However she stated she has no idea how long the process takes. I called the 1-800-367-**** and they only handle online orders.

      Business Response

      Date: 12/08/2024

      ******,

      Thank you for reaching out to us regarding your recent order.  We are very sorry to hear about your experience.

      We have forwarded your comments to the store management team for further assistance in addressing your issues as we do not have access to their system.

      They will review your comments and get back to you with a resolution

      Thank you for choosing HoneyBaked Ham.

      **** Maloney  HBH Contact Center Manager

    • Initial Complaint

      Date:11/27/2024

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ham from the company via internet on 11/14/24 for Thanksgiving occasion. The delivery date that was available was the day before, 11/27/24. I received an email from *** on 11/27/24 telling me that the ham will NOT arrive until the day AFTER Thanksgiving. I called to cancel my order on 11/27/24 and was told that they cannot cancel the order.I have no use of a ham AFTER Thanksgiving. This was to feed my family. I don't even eat meat! The lack of transparency and refund is absolutely ridiculous. I am asking for a full refund.

      Business Response

      Date: 11/29/2024

      Mr. *****,

      We apologize for the delivery issue you had with your order.

      We have issued a refund per your request. The confirmation number is ******* ... and you should see the amount of $109.98 refunded to your card in the next 5-7 business days.

      Thank you.

      **** *******/ ****************** Manager.

      Customer Answer

      Date: 11/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ** *****
    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 *** gift cards at ****** with a value of $100. I entered them online while logged in to my *** account, then discarded the cards (I always do this - once I have saved them to an account, I don't need the physical cards). The value showed up, but I decided to wait until closer to Thanksgiving (2-3 days later) to place the order. When I logged back in to place the order, the gift card balance was gone. After over an hour call with customer service, we determined that *** website does not store the card values to your account, so if you don't use them the value is no longer available. There is. NO warning of this or description of this on the website or on any documentation about their gift cards although they go into great detail on their website of arbitration and other considerations. The ** *** had no idea that happens, neither did her supervisor. The supervisor said it was up to the store to refund. I explained I'd not placed an order with the store, so she switched to it was up to ****** to refund. ****** sold me cards that HAD $100 balances. The issue is with the *** website. Both the supervisor and *** basically said *** has little to zero customer service other than for shipping. The supervisor said she could not reissue cards as "HQ does not do this" although they sell digital ones on their website. She also said "*** didn't sell them or get the money " but of course they got the bulk of the sales price from ******. I've found others online highly dissatisfied with the company and the gift cards. This is my first attempt to get this resolved. It will be taken to other forums/outlets if the company cannot fix this issue for me.

      Business Response

      Date: 11/27/2024

      I spoke to Ms. ***** and I will be working on a resolution now that I understand the whole issue.

      GMaloney / ****************** Manager

       

      Customer Answer

      Date: 12/05/2024

       
      Complaint: 22609916

      I am rejecting this response because: I purchased 2 $50 gift cards to HBH from ******* On 11/20 I logged in to my account and began an online order to pick up over the weekend after receiving an email offering $10 Tgiving meal purchases. I added my gift cards to my account and it reflected in my order balance (and then threw away the cards as they were loaded to my account now. I decided to wait until the day of pickup to order, as the website popped up a notice that I would not receive a discount as I was using discounted gift cards. Since it still several days before I traveled to see family and do the pickup, I decided to wait and order once I had made the trip. On Saturday, 11/23, I opened up the website, began the order, and the gift cards were gone. I called HBH ************ and spoke for almost an hour to ****. Over the course of the call, she texted her supervisor **** G who had nothing to contribute except advising me to file the complaint with the local store (they did not even know I had begun an order) and when that was clearly not the answer, she said it would be a complaint with ****** (who sold me valid cards). ***** asked me to empty my cart and reload - same thing - no cards. We finally came to the conclustion that the *** website does not save cards when they are entered (no one at *** seemed to know this and it was not mentioned any where online or during ordering. FIled complaint, **** ******* from HQ called 11/27. Once he understood the issue (IT and HQ did not know this happened to gift cards) he said he felt sure he could resolve it. However, I have not heard back and when you call their CS#, you are sent to voice mail. I am seeking a refund for the amount paid or a replacement gift card for $100. See ****** receipt, my HBH order history, and the order I had to pay for with my **** 11/23 after the ** were deleted.

      Sincerely,

      ******** *****

      Business Response

      Date: 12/05/2024

      I agreed to replace the giftcards Ms. ***** purchased from ****** in the amount of $80. 

      This will be sent today. Thank you. **** *******

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