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Business Profile

Baking Ovens

The HoneyBaked Ham Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baking Ovens.

Complaints

This profile includes complaints for The HoneyBaked Ham Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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The HoneyBaked Ham Company LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 67 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cannot reach customer service or get anyone to help resolve issue.Placed order in beginning of November and the item has not yet been picked up from *** for delivery.I can only view the tracking number and the date of shipment changes every day.Called the local store where the shipment was to go and they cannot help me.

      Business Response

      Date: 11/22/2022

      *****************,

      We show that 1 recipient (*****************) from your order, *********, was due product because of a shipping error on our end.

      We show that ************ was reshipped his order this morning and is due to receive it tomorrow, 11-23.

      If you have any other questions, please contact our Customer Experience Team @ ************, Monday-Friday 9am-6pm EST.

      Thank you.

       

    • Initial Complaint

      Date:11/19/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like other reviews posted, I placed an order online for $204 and upon arrival half of my order was missing ($109 ham). I've tried calling/emailing but have not been able to reach anyone. I'm requesting a refund for the item never shipped (whole boneless ham).

      Business Response

      Date: 11/22/2022

      Hi ****************, 

      We show that both of your packages did deliver for this order.

      If you are not completely satisfied with the products, please let us know and we will either ****** them to you or refund you for them.

      Please contact our Customer Experience Team at ************ Monday-Friday 9am-6pm EST.

      Thank you for choosing HoneyBaked.

       

       

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order late last night. I was sent an email stating the shipping was $64.99. I called first thing this morning and asked them to cancel my order. They said it was too late to cancel the order and there was nothing they would do. I asked to talk to a supervisor and the 1st person said it wont do any good she will tell you the the same thing. The supervisor said the order has been processed and there was nothing she could do. This company has ZERO customer service. The supervisor did not try to help me in any way.

      Business Response

      Date: 11/16/2022

      Hi *****,

      I apologize for the frustrations you've encountered with our Customer Experience Team.

      We truly value you as a customer and I would be happy to refund the $45 rush shipping charge on your order.

      Please allow a few days for the credit to post to your account and call me if you have any other questions.

      Thank you for choosing Honeybaked.

      ***********************
      Contact Center Operations Manager
      ******************
       O ************
      The Honey Baked Ham Company, LLC
      8215 ************ Suite 200
      *******, **  30350

      WWW.HONEYBAKED.COM

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I drove 25 minutes to pick up 12 ham sliders. The people working there keep on complaining that they were tired and ready to go home. I got home and I was ready to bake them. When I looked at them they only had one a very small piece of ham. The advertising picture shows several pieces of ham on them. Totally disappointed ??

      Business Response

      Date: 10/21/2022

      *************,

      Thank you for reaching out to us regarding your issue with your ham sliders. We are very sorry to hear of the issue you experienced and we apologize that we did not meet the quality standards youve come to know and love.  

      As you made your purchase from a retail store, we would direct you to reach out to the store manager for a resolution if you have not already done so.

      We appreciate you bringing this to our attention.

      Thank you for being part of the #HamFam.

    • Initial Complaint

      Date:10/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled preorder on oct 3 2022. I did a loan through a payment plan. They returned the money to the third party I had payment plan through, except 1 cents. Third party cant cancel my payment plan due to this hold of 1cent. I have tried contacting honeyham district office many times no answer so I left messages. Still received no response to my issue. Im trying to get my loan closed. Still no answer!

      Business Response

      Date: 10/21/2022

      HiMary,

      Thank you for reaching out to us regarding your issue. 

      As you made your purchase from a retail store, we would direct you to reach out to the store manager for a resolution if you have not already done so.

      We appreciate you bringing this to our attention.

      Thank you for being part of the #HamFam.

    The HoneyBaked Ham Company LLC is NOT a BBB Accredited Business.

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