We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Baking Ovens

The HoneyBaked Ham Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baking Ovens.

Complaints

This profile includes complaints for The HoneyBaked Ham Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The HoneyBaked Ham Company LLC has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 67 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Horror! The hams and turkeys were stored outside in a unrefrigerated construction trailer by the thousands. And in the back room of HBH was about 15 racists with tattoos on their faces and everywhere else sweating on top of the food using blow touches and white and brown sugar dumped over the meat and melted for about 30 seconds for the glaze. The open products just sitting by the dozens everywhere. Gnats, flies in the air and dead roaches on the floor. I quit the same day a temp agency sent me to one.disgusting

      Business Response

      Date: 12/22/2022

      Hi ******,

      Thank you for reaching out to us.

      Thank you for your comments. Could you please tell us the store location, so we can forward your comments to our store management team?

      Thank You,

      ***********************

    • Initial Complaint

      Date:12/16/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/13 order amazing buffet ****** Delivered 11/21 missing apples Multiple phone calls and emails between 11/21 and 12/16 trying to get refund. No refund has been given as if 12/16 The people at ***************** simply say they will forward complaint but nothing ever happens and no refund has been given.This is guarantee directly from honey baked website GUARANTEED DELICIOUS DELIVERY There is a lot that we do behind the scenes to make sure that your order arrives as fresh and beautiful as the minute we made it. Whether it is our HoneyBaked Ham, a full HoneyBaked Dinner, a delicate dessert, or any of our other gourmet fare, we guarantee it will arrive in perfect order. After all, we want you and your gift recipients to taste the care and pride we put into every HoneyBaked item we make. Thats why our packaging process is best in the business.

      Business Response

      Date: 01/03/2023

      This complaint stemmed from an issue with one of our ********** retail locations and was sent to the ********** LLC office of HBH to address.

      Sorry for any confusion. This office does not handle ********** issues at this time.

      Thank you.

      Customer Answer

      Date: 01/03/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/10/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #: ********* Ordered my family thanksgiving dinner on 11/2 for pickup on 11/23. When I got to the store after waiting in line for ***** minutes I showed my order to the employee and he told me my sides were all sold out. What is the point of taking pre orders if youre going to have such poor item inventory management? You ruined my thanksgiving dinner and it was the first time weve hosted at our new house because we just moved to *****.Order #: ********* To make things worse I also pre-ordered extra ham and turkey from another location for pickup on 11/23 and when I arrived in the morning after waiting in line I was told the meat was not cooked and ready yet that I could come back in an hour or so. I came back 2 hours later and the meat was still not ready to come back in a few hours. I sent my partner a few hours later and they were still not ready. I had to come back 30 minutes before close to pickup my ham and turkey. You wasted my time, gas money, and I had to lose money my leaving work multiple times. I contacted about this problem on honey baked website as well as a followup comment/review email the company sent me but have received zero response. I want some type of refund as a resolution for the horrible experiences at two different stores during a time where I trusted you and myself and family were all let down.

      Business Response

      Date: 12/10/2022

      Hi *****,

      Thank you for reaching out to us regarding your store experiences.

      We have forwarded your comments to each of the **************** Teams for review. Please allow them to go through your concerns and address your request for refunds.

      If you have any other issues, please contact us at www.hamgift.com.

      Thank you.

      ***********************

      Contact Center Manager

      Customer Answer

      Date: 12/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:12/01/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a smoked turkey, on 11/30 at about 10 o'clock PM. After that, I noticed I could walk into a store and get the same thing for $23.00 cheaper. I called the next day, at about noon, and they claim it was too late to cancel the order. The order isn't scheduled to arrive, for another week. They claim they close the orders immediately, to ensure they're shipped in time. They should have offered to credit me the $23.00 difference, or less the $9.00 shipping charge, since I can walk into a store and get it cheaper. This is an intentional, sneaky effort to prevent people from canceling orders. . . period. This is a poor business practice to lock in people's money. I will supply the order number, if needed.

      Business Response

      Date: 12/02/2022

      ******************,

      Thank you for reaching out regarding your concerns about your order.

      During the Holiday Season, we have a process in place that shipped orders (once paid for) can close up to 10 days prior to their ship date in order for our facilities to prepare and ship the thousands of packages that are ordered.

      In your case, as you requested a delivery date of 12.07.22, the order went directly into our shipping protocol once you entered your payment. Once this occurs, the agents do not have access to change or alter the order status.

      I would be happy to issue a $10 shipping refund in the form of an electronic gift card for use at any one of our retail locations or on your next shipped order.

      Please contact me us at ***************** and we will send it to you.

      Thank you.

      *********************** / ************** Operations Manager / The HoneyBaked Ham Co.

      Customer Answer

      Date: 12/02/2022

      Thank you for the reply. This doesn't seem to be a pattern just around the holidays to ensure people get their orders timely.  It appears to be a general business practice to stop people from canceling their orders.  I will email the listed address.  However, why do you charge an in store price for the turkey breast of $36.89 but an online price of $49.99?  It's the same product.  You charge shipping, so the price for the product should be the same. I should be getting a $13.10 gift card versus only a $10.00 gift card. 

      Business Response

      Date: 12/06/2022

      Hi ****,

      Thank you for reaching out to us.

      I would like to apologize again that we did not meet the standards youve come to know and love. We are more than happy to send you a $10 electronic gift card. 

      Please email us at ***************** so we can issue your eGift card to your email.

      Thank you for choosing Honey Baked!

      ***********************

      Customer Answer

      Date: 12/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for online account that offers $9 credit upon first purchase, went to location in ********** ** and made purchase, agent asked if i had account and took my cell *************). Despite website naming 48 hours for it to post to account, it will hasnt.

      Business Response

      Date: 12/06/2022

      Hi ****,

      Thank you for reaching out to us.

      If you could send a copy of your receipt to ***************** and we will be able to make the adjustment to your Honey Baked rewards account.

      Thank you for choosing Honey Baked!

       

       

      Customer Answer

      Date: 12/06/2022

       
      Complaint: 18469290

      I am rejecting this response because:

       

      Hi, unfortunately I do not have the Reciept, but the store did access my phone number when processing the transaction. Are you able to access the information from them that way?

      Sincerely,

      *********************

      Business Response

      Date: 12/06/2022

      Hi ****,

      Unfortunately, we do not have access to the store's system. Without the receipt we are not able to reward the points to your account.

      Thank you for choosing Honey Baked!

      ***********************

      Customer Answer

      Date: 12/06/2022

       
      Complaint: 18469290

      I am rejecting this response because:
      This can be closed, as I will remove my account and not do further business with the organization. The agent at the store failed to properly imput the transaction associated with my account , which is no fault of my own.

       

      I would also like to post an official review about the business on the BBB page as well detailing this experience. 

      Sincerely,

      *********************

    • Initial Complaint

      Date:11/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 18, 2022 I placed an order for pick up at the ******************************************************************** location. I pre-ordered an 8 pound whole boneless ham. The total price was $95.12.On November 25th 2022 at around 10:15 AM, I arrived to the store location to pick up my already pre-paid ham that was supposed to be reserved.I scanned my barcode, and the cashier was able to pull up my pick up order. She placed a ham in a bag and I left thinking everything was fine. I double checked the bag in my car to find out that she gave me a bone-in ham. That is not what I paid for. I brought the ham back into the store immediately and informed her that she gave me the wrong ham. She then told me that she does not have an 8 pound boneless ham available. I informed her that I have already pre-paid for this ham, and there should be one reserved for me.Her solution was to get two half hams and place them together, however, each half ham was about 3 pounds and I paid for 8 pounds. This will result in me over paying $24, and receiving less of a product than what I paid for. The manager proceeded to pull a fast one and took the hams to the back because she has two 4 ************* in the back. What she ended up doing was putting two 3 pound hams together and re-wrapped it and placed a new label reading **** lbs boneless ham. I knew something was off because they already informed me that they did not have enough ham to make 8 pounds. The first thing I did when I went home was weigh the ham which equaled to 6 lbs 11oz. (I have pictures to prove). This means the manager went to the back and created a fake label. The manager said comments like I hate when they do this and Today is supposed to be a cleaning day we dont have ham. She said it in front of all of her staff. If she did not want paying customers to place orders for pick up, she should turn that option off for online orders. It seemed she was upset that I wanted to bring business to her establishment. Im disappointed.

      Business Response

      Date: 11/28/2022

      Hi *******,

      We have forwarded your comments to the **************** Team for review.

      We appreciate your patience as we wait for their response in providing a resolution.

      Thank you.

    • Initial Complaint

      Date:11/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/22/2022 customer service recommended that I place an order online and pay in store since I had an issue with a coupon. I made the order and when I arrived at the store on 11/22/2022 to pick it up, I was informed by the cashier that they sold out of everything. I attached my order confirmation to this receipt. I am very disappointed, I received no earlier notification that everything was sold out nor was it listed on the website. I wont be able to celebrate Thanksgiving this year. I made the order earlier because my mom was very sick and we wont be able to cook food from scratch due to spending time in the hospital with her. The cashier at the store acted like they could care less. They carried on laughing and some walked out with their turkeys and hams in hand. I dont believe moving forward I will deal nor recommend Honeybaked Ham to anyone. They literally ruined our thanksgiving.

      Business Response

      Date: 11/25/2022

      Hi ******,

      We have forwarded your comments to our **************** Team for review.

      They should contact you directly to provide a resolution to your issue.

      Thank you.

    • Initial Complaint

      Date:11/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Asked to speak with a manager as my order was suppose to be picked up at 5. After waiting in line for 30 mins (from 5 to 5:30) I approached and entered the store, I was met by a police officer that threatened to arrest me after I asked to speak with the manager. After approaching a second time the manager finally came out to speak with me and told me it wasnt her problem.

      Business Response

      Date: 11/25/2022

      **************,

      Can you please provide the store location you visited so we can follow up with the management ?

      Thank you.

    • Initial Complaint

      Date:11/23/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the Trasnaction: 11/05/2022 Amount of money my business paid: $ ****** Type of Business: Law firm Nature of the dispute: My company paid for a catering order for my business annual thanksgiving lunch. We received a receipt of such purchased and rest assured that the company was going to delivered the goods. More than a thanksgiving catering order, this was supposed to be my firms official holiday lunch. The company failed to delivered the catering order and charge me the above referenced amount. As a business owner I was embarrassed in front of my staff whom I only wanted to thank and celebrate today. That was ruined by the lack of responsibility and seriousness of this business. My company's thanksgiving day event was ruined.We went to speak to the manager of the store at issue *********************************, and his only justification is that the order was perhaps "not processed" even though I have a receipt showing otherwise. This store should be held accountable for this. *****************************

      Business Response

      Date: 11/25/2022

      Mr, *****,

      Could you please provide the location of the store that was to cater the lunch so we can follow up with them and have them provide you with a resolution.

      Thank you.

      ***********************

      Contact Center Operations Manager

       

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Honey Baked Ham has the nerve to remove all coupons for hams for 2022. Nobody wants stale hams from weeks ago! They have always had coupons available for the day before Thanksgiving--but not this year. Their greedy executives and/or CEOs are pocketing all the money. They are not the only people who suffered through the pandemic. The economy is outrageous and they're jumping on the bandwagon to line their pockets with as much money as they can. Really?? You can't afford to give people a simple $5 coupon??? Well, I will definitely be letting all my followers on social *************************** know what stunt they pulled this year. Shame on you HBH--you can do better. You can't take it with you!

      Business Response

      Date: 11/25/2022

      Hi *******,

      Thank you for reaching out to us.

      We apologize if you were not aware of our offers through store promotions or our website.

      We had savings opportunities with both our retail stores and our online shipping site in the days prior to Thanksgiving.

      Please visit www.honeybaked.com as we currently have a few ways to save on Christmas orders this holiday season.

      Thank you.

       

      Customer Answer

      Date: 11/29/2022

       
      Complaint: 18452293

      I am rejecting this response because: they are rude and greedy!  Don't patronize me! This general response is exactly why I'll never buy another honey baked ham product again. And I will make sure all of my friends and family won't either. I'll be sure to let everyone know via Instagram and ******** how they treat the loyal customers who have purchased year after year.

      Sincerely,

      ***************************

      Business Response

      Date: 11/30/2022

      ****************,

      We want you to know that we do appreciate you and your business.

      We would be happy to apply the $5 coupon to an online shipped order should you decide to place an order with us.

      Thank you very much.

      ***********************

      Contact Center Operations Manager

    The HoneyBaked Ham Company LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.