Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** company, shut down my money account for no reason whatsoever. These checks I was cashing were from my own and boyfriends company. All of them were completely legit.

  

  Business Response

  Date: 05/02/2025

   Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23209932
  
  I am rejecting this response because I didn't do anything to create this to happen. Everyone of these are legit checks. I can provide any proof for this. This was my payroll check and these checks from this account is actually my spouses account. I'm his businesses office administrator who is running all the checks and bookkeeping. You guys literally just shut my account down for no reason. I've read a ton of reviews saying that you guys do it just because of a control issue. You guys didn't even provide me any reason why you shut my account down. Suspicious activity on my payroll check is overreaching at this point. Super unsatisfied with your  company and definitely would not recommend anyone go through you guys for anything. Disappointed in you.

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 05/06/2025

   Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23209932
  
  I am rejecting this response because this is still not a good enough excuse to make my account inactive. You guys can't even provide me the policy that you're following and give a legit reason. You guys have done this to multiple people for no reason. Just bad business and horrible reasoning.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 05/12/2025

   Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23209932
  
  I am rejecting this response because you shut my account down for no reason. We can go back and forth all day, but I'm NOT accepting your decision. I think it's super unprofessional and disrespectful to do this to someone for NO reason and not give them a reason. Good day! ????
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refused to unlock my account and there is no criminal activity or laundering happening

  

  Business Response

  Date: 05/02/2025

  Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23204128
  
  I am rejecting this response because:

  no other bank has a problem 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 05/06/2025

   Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.
  

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple checks I have received from work that I cannot cash through Venmo. I have been sent back and forth to talk to customer representatives from ***** to Ingo with the issue still being unresolved and its been a week. They have no solution to the problem and keep telling me that the other party is at fault

  

  Business Response

  Date: 05/02/2025

  Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted. All attempts to contact the customer were not successful.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used ingo money to cash my check to my ****** for ****** and they are claiming it would be 24 hours. I want my money now that I worked for.

  

  Business Response

  Date: 04/09/2025

  Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I have been cashing checks through my mobile account every other week and have had no problems until last week. I received a cashier's check in the mail and it was made out to me and written on a valley bank cashier's check and I tried to cash it through my mobile account venmo and it was declined and which that was fine the problem is they have closed my account for mobile check cashing and the only thing that shows when I try to cash a check through my mobile account venmo I get a window pop up that says something went wrong and that my account has been closed cause I am at high risk criteria. I have tried to get them to explain to me the reason for closing my account when I did nothing wrong but tried to cash a cashier's check that was mailed to me. I explained to them that they had a picture of the cashier's check and that they could trace it to the issuing bank but they couldn't hold me or punish me for something other than trying to cash a check and which trying to cash a check is not illegal and doesn't cause my account to be closed. They refuse to let me know why they did that.

  

  Business Response

  Date: 04/01/2025

   Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.

  
  

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ingo money refusing to help me understand. I have contacted Ingo Money multiple times, asking an explanation or guidance on resolving the matter. However, I have only received vague responses and no actionable assistance to address the issue.

  

  Business Response

  Date: 04/01/2025

  Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23112781
  
  I am rejecting this response because:

  While I understand that policies and procedures must be followed, I am deeply disappointed with the outcome.  

   

   I wanted to assure you that my actions were never intended to violate your policies. This situation will not happen again, and I had hoped for an opportunity to move forward without being tied to the past.  

   

  Your decision leaves me in a difficult position without a solution. I kindly ask for guidance on how I can address this matter or move on from it, as I am unsure of what steps to take.  

   

  And if we don't clear things up and come to some conclusion, my life is going to be a disaster because of your decision. I need your services. I repeat. I will not use a check like that. Please excuse me. 

   

  
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/02/2025

  Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23112781
  
  I am rejecting this response because:
  

  Ingo is avoiding me to a conclusion and solution.   As I repeating telling I am not going use same check and I need their services!!!!!
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a check for which I had been waiting for nearly two years on 3/20/25. I accessed my ****** account, took pictures of the front and back of the check as requested, agreed to the fee charged by the bank, and was told to write void on the check in black ink and send a photo of that, which I did. After doing so, I received an error message and was told that the transaction was denied. I called ******, who referred me to their vendor, Ingo Money. I called ****, their customer service representative said to wait an hour and resubmit it and it will be fine. After an hour, I resubmitted the check, received a different error message, called Ingo again and was told that they would not honor their word and would not accept the check, even after they told me to write void in black ink on the check. Now I can't cash this check anywhere. I used this service because I'm disabled, unable to drive to a bank. They have caused me huge problems by their behavior. The check is good, drawn on the ***********. I can't wait for a replacement, God knows how long that would take. All I ask is that Ingo and ****** do as they were supposed to do, I don't mind them taking their fees, but I can't believe in this day and age that a company would do business in such a duplicitous and hurtful manner.

  

  Business Response

  Date: 03/21/2025

  Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.

  
  

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5-13-24, I submitted a check to Ingo from my state's treasury for $750.00. Ten days later, it was all in my ****** (PP) account. The transaction went beautifully. The following November, I submitted another check for the same amount from the same state treasury. I was initially told it was OK'd, but the next day, I received an email from Ingo saying that it was suddenly NOT OK'd.They refused to tell me ****** last month, I decided to use ******'s (PP's) check-cashing service, since I've been with them for over 20 years. The check - from a prestigious auction house - was for $500.00. I followed ******'s (PP's) enrollment procedure and - as required - added my DOB and SS#. At that point, the "Enroll" button was to light up and be clicked. It did not light up and I could not click it. Uh-oh!I called ****** (PP) . They went through the same procedure with me and got the same result. That's when they told me that the problem might be with the company that clears all their checks - INGO! Oh, no!I was told to wait 3-4 days to make sure the process was complete and try again. Once AGAIN - no go! That's when I realized that INGO already had my info and must have matched it up to the info I entered via ****** (PP) and automatically rejected me! Why? Who knows? They won't tell me anything.They rejected me in November after initially approving of the exact same check from the exact same solid source 6 months earlier when it all worked perfectly. It went from "No problem!" to "BIG problem" and for no discernible reason. And they won't tell me why.I'd like to be able to get my checks into ****** (PP) via INGO once again - ESPECIALLY since ****** (PP) ONLY uses INGO to process the checks. Currently, I'm stuck with no way in.Can you help me?

  

  Business Response

  Date: 03/25/2025

  Ingo Money has investigated this consumer's account. Unfortunately, we were unable to cash the consumer's checks. The consumer is still able to attempt other check submissions. All checks are subject to approval. 

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my frustration regarding the denial of my valid check deposit attempt through my ******** accounts mobile check deposit feature. The check in question, in the amount of $3,707.58, was issued by ******************** as part of the closure of my brokerage account. Despite the check being fully valid and legitimate, Ingo Money declined to approve the deposit without providing a clear justification.I request an immediate review and reconsideration of this decision. While I understand that funds availability policies are in place, I am not requesting expedited access to the funds. I am fully willing to wait until the check has completely cleared before the funds are released into my account. Given that this check originates from a reputable financial institution, I see no reasonable cause for its rejection.I expect a prompt resolution to this matter, as well as an explanation for why the check was initially denied. Please respond at your earliest convenience with the necessary steps to proceed with the deposit.

  

  Business Response

  Date: 04/07/2025

  Ingo Money has investigated this consumer's account. Unfortunately, we were unable to cash the consumer's checks. The consumer is still able to attempt other check submissions. All checks are subject to approval. All attempts to contact the customer were not successful.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23079241
  
  I am rejecting this response because IngoMoney did not even attempt to reach out to ************* To verify that the check is legitimate and valid via phone call.
  
  Sincerely,
  
  ***** ***

  

  Business Response

  Date: 04/15/2025

  Ingo Money has investigated this consumer's account. Unfortunately, we were unable to cash the consumer's checks. The consumer is still able to attempt other check submissions. All checks are subject to approval. All attempts to contact the customer were not successful.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently scanned a check to deposit to my ***** account and my last deposit went thru just fine with no issues and just couple days ago and Ingo closed my Ingo account for no reason at all and making it extremely difficult to cash my checks.

  

  Business Response

  Date: 03/25/2025

  Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.