Reviews

Review Details

• Review fromStephen C

  Date: 09/17/2023

  1 star
  Deposited a check, supposed to take minutes and cost a small amount of the check. Here I am 17 days later, still no money but they are still trying to charge me the $5 for depositing my check "in minutes". Company is a complete scam and it is impossible to speak to anyone there. They also ignore any requests for a branch manager.

• Review fromJessica G

  Date: 08/19/2023

  1 star
  They placed a hold on my account without informing me. The website states that they will tell you why if you contact them. So I did and was given a regurgitated policy that they cannot take the hold off of my account. Never providing a reason WHY so that I may figure out what the problem at hand is and correct the problem so I can use my account again. They do not do what they advertise on their website. Use another company if at all possible. This company is a joke

• Review fromChloe L

  Date: 08/16/2023

  1 star
  All the sudden, after using check deposit feature thru PayPal, i am "forbidden" from using the check deposit feature. Unable to contact ingo. I do not know why I cannot deposit my payroll check.

• Review fromJenn C

  Date: 07/13/2023

  1 star
  This company advertises their service as a company that cashes checks for consumers without bank accounts. I used this service for about two weeks before being suddenly blocked from cashing checks. I asked for an explanation and was only told suspicious activity, but no explanation as to what they considered suspicious. They closed my account permanently and flagged it as suspicious without an explanation. I have had absolutely no reason for this to occur, as all of my checks were valid and honored by their original banks. They were from legit people who paid me for housekeeping services and a couple were from family members for birthday gifts to my child. I explained that I file taxes on monies I earn at the end of the year. I offered to send identification (which, by the way, they cashed checks without asking for my ID, yet I was the one flagged as suspicious). Still they refused to give me details about why I now have this negative label attached to my name. This is an unfair practice and poor treatment to a tax paying citizen, who paid fees to use this service. After reading reviews on the mobile app I discovered this is a common occurrence and others have experienced the same poor treatment. They refused to allow me to speak to a supervisor. I asked in two different correspondence for a phone number to higher management and was turned down. I no longer wish to use the service anyway, I just want an explanation and have been refused that right. Use this service with caution, if you do not want your name flagged and labeled.

• Review fromStarla R

  Date: 07/13/2023

  1 star
  Should get 0 stars first their app has a lot of bugs still, 2nd they want you to void the check after you take pics of it btw if something happens there's no way of retaking pics of a non voided check, 3rd if you try and get it fixed by them they won't if you try to send a pic of the voided check to cash even though it's their apps fault your account gets closed under suspicious activity or fraudulent activity even if you were on phone with them and pay pal. Their 24 hour customer service chat is false advertising because it's not 24 hours. Plus the don't actually do any investigation into the suspicious activity or the fraudulent activity. if they did they would of found out it's their app

• Review fromBridget C

  Date: 07/10/2023

  1 star
  Cashed my check and kept my money. I go says its Venmo issue and Venmo says its Ingo issue. All I know is **** has my money and says the check was cashed and I am unable to cash elsewhere because they had me write void in it. No over$1k gone !

• Review fromFreya D

  Date: 07/08/2023

  1 star
  Today I learned that my account (an account I barely use, because I'm using this as a 3rd party to deposit a check into my personal banking account) is allegedly in collections.1. I was never sent proof of debt.2. I can't see any outstanding balance on the app.3. When I call customer service and ask them how much the outstanding balance is, they are not able to tell me.4. I can't connect with collections directly and speak to them about this issue, I have to wait 3-5 business days to resolve an issue while I'm in financial distress from a medical leave. I've also looked all over their site and wasn't able to find out what the error code A103 meant. I was barely able to find out what it was via Quora and PayPal forums. Why is there no explanation on this site as to what that error code is? It should be accessible to consumers and they have left hundreds of people in the dark as to what that is. This is ridiculous. Seems pretty counter-productive to put my account on hold and not letting me pay whatever I owe.And it's even more ridiculous that the very account I'm trying to put money in is on hold so I can pay whatever bills I have, including the alleged owed balance I have with Ingo Money. Again, never received an email, letter, or notification of this account being in collections. Only me stuck with "well, I guess I can never cash checks with my bank account". I'm not a mind reader, Ingo Money, I shouldn't be sinking four hours to find out an account is on hold and I can't fund my bank account. I have asked several people at customer service a way to contact collections ASAP but they won't give me contact info because "that's just the way our company is set up". How do you expect me to pay something if you limit every single option I have to figure out how to pay? I would quite like to resolve this issue, but Ingo Money has made it absurdly difficult to fix it.

• Review fromPaul C

  Date: 07/03/2023

  1 star
  It's ******** my money is lost in its system and I can't get it out. NO STARS

• Review fromKyle M

  Date: 06/26/2023

  1 star
  Id give a few negative stars Tried cashing a check online It was in my name and signed correctly Money was in my fiances old account that we was clearing out. That bank was only local and we could only clear it in person. We moved a few states north.Anyways she wrote me a check and was filed correctly threw the app and what not. Then i was told i cannot do business with ingo and they still refuse to say why.Please stay away Also they did cash the check and stole my money Court isnt worth the amount or else i would have gone that route. Pick any other bank out there. These guys are criminals to the *** I hope they go out of business asap

• Review fromShannon W

  Date: 06/23/2023

  1 star
  Due to it being the weekend & late night and I needed the funds, I attempted to deposit my payroll check via venmo who use ingo money for check cashing. I wrote void on the check, and for whatever reason it didnt go through. 1 year later, they are saying I owe them for the check amount. ************** have provided them with documentation to show no deposit was made. They keep sending email responses that have nothing to do with my issue. That tells me they know exactly what the issue is and refuse to acknowledge. I will call a lawyer, this is a slam dunk. These people are scams and I will never cash a check through a mobile app again.