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Business Profile

Collections Agencies

Trident Asset Management, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Trident Asset Management, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Trident Asset Management, L.L.C. has 3 locations, listed below.

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    Customer Complaints Summary

    • 182 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****, **** Account name # ******XXX has violated my rights. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.15 U.S.C ****b Section (2) not state that such consumer owes any debt 15 U.S.C ****b Section (4) It also states not communicate by post card 15 U.S.C ****b Section (5) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt 15 U.S.C. ****c (A) Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt

      Business Response

      Date: 10/14/2022

      Trident Account 9010112478

      The $653.28 debt in question is the balance on an Indigo MasterCard account. Tridents records reflect that we have not received any correspondence or phone calls from **********************. After review of this complaint and the account information and documentation associated with the consumers first and last name and address history, Trident has closed this account. This account is now closed and we have instructed the credit bureaus to remove the derogatory regarding this account. Should ********************** have any questions, he can contact me directly, *********************** at ************ or at our toll-free number at ************, Monday Friday, 8:30 am 5:00 pm, EST.

      Customer Answer

      Date: 10/14/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:10/05/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with **** of Missouri and do not have a contract with Trident Asset Management. They did not provide me with the original application like I asked.

      Business Response

      Date: 10/13/2022

      Trident Account 9010118146

      The $622.64 debt in question is the balance on a Milestone MasterCard Account. Tridents records reflect that we have not received any phone calls or correspondence directly from ****************. Trident has responded to disputes received from the credit bureaus. Trident has reviewed and investigated these disputes. We have verified the information provided by the consumer with information and documentation provided by the original creditor. This account is being reported to the credit bureaus as disputed by the consumer. In response to this complaint, a subsequent collection notice and validation of this debt is being mailed to ****************. Should **************** have any questions she can contact me directly, *********************** at ************ or at our toll-free number at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:09/06/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a Debt VERIFICATION letter to this company Trident Asset Management in which they received on June 30th. They responded with a letter stating they were collecting a debt for another agency called Orion or something. They sent a foggy billing statement which they stated was a last bill. I sent a second letter requesting VALIDATION in which I received no response. I contacted this company on Sept 1, 2022, inquiring if a VALIDATION letter was sent out in response to my VALIDATION request. The representative stated that there will be no other correspondence sent to me after my FIRST request for this company to VALIDATE the debt. As stated in 15 U.S. code 1692e(10) is anything you deem false and deceptive with evidence. The statement they sent was deceptive and false. This company has chosen to continue to extort me for money on BEHALF of another company. REALLY?? I HAVE NO CONTRACT WITH THIS COMPANY TRIDENT ASSET nor do I have a contract with the company that has them extorting money from me! TRIDENT ASSET has failed to provide my signature proving I have done so. I demand this company cease and desist from continuing to invade my individual privacy by knowingly furnishing false and inaccurate credit information to the credit reporting agencies(TRANSUNION, EQUIFAX AND EXPERIAN). I never contracted with this company whatsoever!! WHERE IS THE SIGNED CONTRACT TO THIS FRAUDULENT BILLING STATEMENT? THEY SENT NO RESPONSE AND I DEMAND THEY REMOVE ALL FALSE INFORMATION OFF OF ALL THREE CREDIT BUREAUS!

      Business Response

      Date: 09/14/2022

      Trident Account **********
      The $1,016.29 debt in question is the balance on a Milestone MasterCard account. After review of this complaint and the account correspondence and notes, Trident referred this complaint to our client for their review. Our client has advised us that we can close this account. This account is now closed and Trident will submit instruction to the credit bureaus to remove the derogatory tradeline with our next update to the credit bureaus. Should **************** have any questions, she can contact me directly, *********************** at ************ or at our toll-free number at ************, Monday Friday,  8:30 am 5:00 pm, EST.

      Customer Answer

      Date: 09/14/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******************

    • Initial Complaint

      Date:09/06/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 12 *********** HOLDINGS and I do not have a contract with TRIDENT ASSET MANAGEMENT plus they did not provide me with the original application like I asked.account number: **********amount disputed: $2,535

      Business Response

      Date: 09/12/2022

      Trident Account **********

      After review of this complaint and the account details, we forwarded this complaint to our client for their review. We have received instruction from our client to close this account. This account is now closed and we have instructed the credit bureaus to remove the derogatory tradeline regarding this account. Should **************** have any questions, he can contact me directly,*********************** at ************ or at our toll-free number at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account. Delete this unverified and misleading account.

      Business Response

      Date: 09/06/2022

      Trident Account **********

      The $614.42 debt in question is the balance on an Indigo MasterCard Account. On 8/30/2022, Trident received correspondence from ***************** requesting validation of this debt. A subsequent collection notice and validation of this debt is being sent to ****************** to the address listed on this complaint. Should ****************** have any questions, he can contact me directly, *********************** at ************ or at our toll-free number at ************,Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:08/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I note that Trident Asset Management has placed a collection account on my personal credit report with Equifax and Transunion in the amount of $2,916 account 900954XXXX. This reporting is a clear violation of my consumer rights under the Fair Debt Collection Practices Act. Trident Asset Management provided zero notice to me prior to reporting this account. I do not and have never signed a contract with this company or engaged in a business relationship with them. Following my formal dispute of this account, the company has failed to provide any proof of their right to ************ information on my credit report. This egregious violation of my rights has unfairly affected my credit reports and my attorney has advised that I have the right to file suit against your company and I have reached out to the ************************************ for your company falsely reporting in violation of my rights. I am demanding that you remove this fraudulent account from my credit reports.

      Business Response

      Date: 08/31/2022

      Trident Account 9010067100

      The $940.28 debt in question is the balance on a Milestone MasterCard account. On 6/03/2020, Trident received a letter from ****************** requesting to satisfy this debt in the amount of $450.00, on 8/27/2020, ****************** contacted Trident requesting a reduce balance to satisfy the debt, she was advised the debt could be satisfied in the amount of $750.00. ****************** contacted Trident again on 02/10/2022 and stated that she would begin making payments toward the $750.00 reduced balance. As of this date, Trident has not received any payments towards this debt. After review of this complaint, Trident forwarded this complaint to our client for their review. Our client has advised us that we can close this account. This account is now closed, and Trident has submitted instruction to the credit bureaus to delete the derogatory tradeline regarding this debt. Should ****************** have any questions, she can contact me directly, *********************** at ************ or at our toll-free number at ************, Monday Friday, 8:30 am 5:00 pm, EST.

      Customer Answer

      Date: 09/02/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Trident Asset Management, L.L.C. is NOT a BBB Accredited Business.

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