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Business Profile

Collections Agencies

Trident Asset Management, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Trident Asset Management, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Trident Asset Management, L.L.C. has 3 locations, listed below.

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    Customer Complaints Summary

    • 182 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************* Corporations illegally switched my electricity to their company and without my permission. I spoke to someone and they said everything was taken care of and I didnt have to pay anything. They are now saying I owe them money and have sent it to a collection agency. Original creditor was ************* Holdings

      Business Response

      Date: 03/31/2023

      Trident Account 9011472239

      The $200.00 debt in question is the balance on a ************* account. On 03/23/2023, ************** called our office and spoke with a Trident Representative. After review of the account, Trident closed the account. This account is now closed and Trident will instruct the credit bureaus to delete the derogatory tradeline regarding this account with our next update to the credit bureaus. 

    • Initial Complaint

      Date:03/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted 16+ calls to this company to discuss the tradeline in question, with no avail. I have sat on hold for multiple hours a day only to be hung up on. This account is lowered my score and has severely impacted my life due to the ding on my credit report. I have not received a letter from this company informing of this debt or any type of communication from the company. I do not have a contract with this company. I do not now or have ever had an account with Trident Asset Management . My credit report states this account was opened in December of 2019 for balance of $786 but no account number is listed. I have never received anything about this account. It is my right to receive a notification with contract prior to anything reporting on my credit report and I have not received anything.

      Business Response

      Date: 03/15/2023

       Trident Account **********

      The $786.57 debt in question is the balance on an Indigo MasterCard account. Tridents records reflect that we have not received any phone calls or correspondence directly from **************. After investigation of this complaint, we submitted this complaint and details of the investigation to our client for their review. Our client has advised us that we can closed this account. This account is now closed, and Trident will instruct the credit bureaus to remove the derogatory tradeline with regards to this account with our next update to the credit bureaus. 

      Customer Answer

      Date: 03/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:01/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have one derrogatory **** on my credit report preventing me from becoming a first time home buyer. The amount is $624 from an old credit card that was forgotten about. I was never notified, not once, of the closure of the account or the transition to a debt collector to be able to pay it off in time. I am hoping to have it removed from my credit reports, even if that requires settling the balance.

      Business Response

      Date: 01/14/2023

      Trident Account **********

      The $624.72 debt in question is the balance on an Indigo MasterCard account. Tridents records reflect that this account was closed on 01/10/2023.On 01/11/2023, Trident responded to a dispute received from the credit bureaus;Trident instructed the credit bureaus to remove the derogatory tradeline associated with this debt. Should *************** have any questions, he can contact Trident at ************, Monday Friday,8:30 am 5:00, EST.

    • Initial Complaint

      Date:01/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never had an Indigo Mastercard and need it to be removed off my credit report. This is false information.

      Business Response

      Date: 01/14/2023

      Trident Account **********

      The $758.35 debt in question is the balance on an Indigo MasterCard account. The account notes reflect that **************** contacted Trident on  01/10/2023 to inquire if there was a reduced balance offer for this account. **************** was offered a reduced balance of $568.35 to satisfy the debt. **************** responded that she would call back to make a payment. As of this date no payment has been made on the account.Should **************** have any questions she can contact a Trident representative at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:01/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no contract with this company Trident Asset Management. Please remove from my credit report. Trident never contacted me about this debt before it showed up on my report. I have proof that another company called ***** sent a bill of sale showing ownership that says June *************************************************************** April 2019 (almost a year later). None of this makes any sense at all. Why is Trident on my report for $888?

      Business Response

      Date: 01/14/2023

      Trident Account **********

      The $888.52 debt in question is the balance on an Indigo MasterCard account. Our client, ************************ II, L.L.C. placed this debt with Trident Asset Management, L.L.C. for collections and credit reporting.On 6/25/2019, Trident mailed ************ an initial collection notice, that correspondence contained all of the disclosures set forth in Section ****g of the Fair Debt Collection Practices Act. At no time was this correspondence returned as undeliverable. Trident no record of receiving any phone calls or correspondence directly from ************. Should ************ have any questions, she can contact Trident Asset Management, LLC at ************, Monday Friday,8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:12/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account has been paid via postal money order.

      Business Response

      Date: 01/17/2023

      Trident Account ********** The $891.99 debt in question is the balance on an Indigo MasterCard account. This debt was charged-off by the original creditor with this balance of $891.99. Our client purchased this debt and placed it with Trident in July of 2019 with this balance, Trident has not received any payments on this account. This account is reported to the credit bureaus as disputed by the consumer. Should ******************** have any questions, he can contact me directly, *********************** at ************ or at our toll-free number at ************, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:12/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid this settlement off for my milestone credit card. It hasn't been removed from credit report and I haven't received a letter stating it's been paid in full when I know the account is paid off. Can't get in contact with Trident asset management to resolve this matter. The phone number they provide does not work! I need this issue removed from my credit report and would like a letter stating the account has been paid in full and closed.

      Business Response

      Date: 01/13/2023

      Trident Account 9010083958

      The $583.18 debt in question is the balance on a Milestone MasterCard account. Trident's records reflect that in November of 2021 Trident submitted instruction to the credit bureaus to remove the derogatory tradeline associated with this debt. Should ************ have any questions, he can contact me directly, *********************** at ************ or at Trident's toll-free number at ************, Monday - Friday, 8:30 am - 5:00 pm, EST.

       

    • Initial Complaint

      Date:12/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has fraudulently reported an account to all 3 bureaus with inaccurate information which is a violation to the Fair Credit Act #** I requested this to be removed as I believe that the account was opened by my son ******************************** ******* **. I even offered to settle this on his behalf and they promised to send a letter which never happened. They are violating my rights and ****************** has been hired to resolve this issue as I have a signed affidavit. I want this removed from all bureaus immediately.

      Business Response

      Date: 12/16/2022

      Trident Account **********

      The $515.58 debt in question is the balance on a Milestone MasterCard account. We have reviewed the account information and documents associated with this debt, which were provided by the original creditor along with the information in this complaint. We have investigated the first and last name,addresses and social security number with our third-party data providers. After investigation, Trident has closed this account. This account is now closed, and we have instructed the credit bureaus to remove the derogatory tradeline associated with this account. Should ****************** have any questions, he can contact me directly, *********************** at ************ or at our toll-free number at ************,Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:11/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trident asset management claims I have a balance of $719 from ************* llc.In sept 10, 2021 I got a mail piece from liberty power claiming I had a past due balance on my account.I told the representative that it was my rental property but that the tenants had to provide their own utilities.After further investigation the representative confirmed that the voice on the original electricity request was from someone else who had a completely different voice than I.The representative then closed my account and removed the amount past due from their system.Around july 2022 I saw a collections **** on my credit report from trident asset management. I called asset management and told them what happened before with *************. They told me that ************* llc is no longer in business so they couldnt verify the debt.I asked them to remove it but they said I had to get in contact with *************.

      Business Response

      Date: 12/01/2022

      Trident Account 9011435196

      The $719.88 debt in question is the balance on a ********************** account. We have reviewed the documentation provided by the original creditor, **********************, this balance is for unpaid service and an early termination fee. After review of the document provided by *************, Trident has closed this account and instructed the credit bureaus to remove the derogatory tradeline regarding this account. Should ************** have any questions, he can contact me directly, *********************** at ************ or at our toll-free numb, Monday Friday, 8:30 am 5:00 pm, EST.

    • Initial Complaint

      Date:10/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sent this company a debt validation letter and nothing was sent back in the time frame validating this debt. They received it on 9/27/2022 and this still remains on my credit report. I would like for them to remove this item because they did not abide by the laws sending the information. I also have proof that nothing was sent thanks to **** Informed delivery. The letter was mailed off on 09/23/2022

      Business Response

      Date: 12/02/2022

      Trident Account **********

      The $876.36 debt in question is the balance on an Indigo MasterCard account. Upon review of this dispute, we forwarded the dispute to our client for their review. Our client has advised us that we can close this account. This account is closed and Trident Asset Management has instructed the credit bureaus to remove the derogatory tradeline associated with this account. 

      Customer Answer

      Date: 12/05/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Trident Asset Management, L.L.C. is NOT a BBB Accredited Business.

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