Complaints

This profile includes complaints for nCourt, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  nCourt, LLC

  3025 Windward Plz STE 200 Alpharetta, GA 30005-7451

  
• 

  nCourt, LLC

  500 E 85th St Apt 11H New York, NY 10028-7407

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely charged $24.99, and I have no reason why. I have no business with any court systems, no finest or tickets. I've not driven a car in over a year. So could someone please tell me how they got my information and what this charge is for?

  

  Business Response

  Date: 02/28/2024

  We are attempting to locate this payment; however, will require a few more details to track and investigate the individual payment. 

  Could the consumer provide:

  1. The payment type ************ Mastercard, Discover, etc.)?

  2. The last 4 digits only of the card used for payment verification purposes?

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally paid my citation twice. The ncourt fee is $24. I paid the citation $338.75 plus $24 fee for or a total of $362.75. However trying to correct a typo error I hit the back button and was charged twice in the amount of $725.50 two citation amounts and two service fees. I was reimbursed for one citation fee ($338.75)but not the duplicate service fee. I was told by the court magistrate that they dont have anything to do with the service fees that ncourt charges. ncourt emailed me and stated I have to contact the court. Im at a standstill of where to go, so I thought I would give the bbb a shot. This is not right to take advantage of my error when I made a mistake by hitting the back button on my phone. This is more about principle than money. Thank you

  

  Business Response

  Date: 02/15/2024

  ***************************** made a duplicate payment on 12/14/2023 to Allegheny County, **.  The County rejected the second payment due to duplication; however, the fee was not refunded. 
  A refund has been initiated for the $24.00 service fee on 12/15/2023.  Please allow **** business days for the credit to show on your credit card statement.

  Customer Answer

  Date: 02/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wife paid a traffic ticket via Ncourt for ***** with a 5 dollar service charge in October 2022. 13 months later she was notified she did not pay the full amount of the charge, which is now claimed to be 167 and change. Ncourt's own website says a partial payment is not possible. This means additional charges were later added under false pretense.

  

  Business Response

  Date: 11/29/2023

  This payment is associated with a traffic citation payment made by ********************************* that was processed to the Okaloosa County Circuit Court, ** on 10/13/2022. The payment was submitted on 10/11/2022 at 8:31 am with the amount $95.50 and nCourts processing fee of $5.00. Per our records, it appears that cardholder did not interact with a representative from the merchant but entered the payment online instead.  Before a payment can be submitted through our online systems, the payer has to agree to our terms agreement and provide information associated with the card being used. Document with transaction details attached shows an exact AVS match for address and postal code. nCourt has provided services in full. 

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20931733
  
  I am rejecting this response because:

  The initial payment was for, supposedly, the incorrect amount, which was the amount displayed by Ncourt. Ncourts site says partial payments are not accepted, yet 13 months later an additional 67 dollars and another 5 dollar fee was charged. This also resulted in threat of license suspension by local police department, who claimed that payment was only made in part initially. But, as I pointed out, Ncourt does not accept partial payments.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/15/2023

  After reviewing the cases for the Court related to *********************************, there were two citations issued in 2022.  I have provided the case history documents;however, if you have further questions, please contact Okaloosa County, ******* Court to discuss any further.  We are a payment processor only for government courts.

  Okaloosa County, *******

  Phone ************

  ****************************************************************************************

   

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  nCourt works as a payment processor for Brewster County Justice of the Peace JP2 and hasn't passed on my payment to the local government. I paid a month ago and am still not eligible to renew my license because of their payment being in limbo. I'm essentially being held hostage with no recourse and have a line of people who say they can't do anything. Meanwhile my entire life is crippled with no reasonable of economical form of transportation. It's extremely unacceptable.

  

  Business Response

  Date: 11/17/2023

  Attached is the payment record of a citation payment paid to Brewster County Justice of the Peace JP2 by *********************** on 10/13/2023 for the total amount of $338.00 with a processing fee of $16.90. nCourt has provided payment in full to Brewster County Justice of the Peace JP2 on 10/16/23 per the reconciliation and payment confirmation attached.
  Per the reconciliation, the total deposit to Brewster County Justice of the Peace JP2 for 10/16/2023 is $654.01 which included ****************** payment below.

• Initial Complaint

  Date:11/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a ticket 10/05/23 and have periodically checked the online portal. Twice within the first week and once each week for a month. Each time seeing a message to wait up to 14 from the date of the citation. I had called someone? (She mumbled her name) Via the number on the site and she had given me vague hope of what I could owe and that it could be up soon(This was after waiting 14 days). All of that to say, someone on ncourts end does in fact have the information about the charge, and yet it doesnt appear on my end to pay OR to tell me that it must be answered in person. Even if I cant pay through the ncourt portal, the fact that I cant be given an answer from the portal or a person is poor practice. Id honestly rather not request a day from work so Ive held off waiting for an update. I dont care if I pay in person or online but my options are obfuscated due to poor practice or processing and Id like to know which. Im not concerned with how much, I just want to know the status, if it is being held up by the county, or if Ive been forgotten about. The reason for the ticket will be addressed well before the date I need to appear.

  

  Business Response

  Date: 11/07/2023

  Please contact Gwinnett ************************ for questions concerning your citation PE00232953 or you may make a payment via their website *********************************************************************************************************************;

  We are a payments processor for Gwinnett ************************ only.  I have reviewed all incoming payments in our system and find no payment made for the citation above.

• Initial Complaint

  Date:10/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got charged on my account ***** I don't know what for

  

  Business Response

  Date: 10/25/2023

  Catalis Payment dba nCourt Payments LLC processes payments for many ****** systems throughout ***************** and ******.  We work with our clients to answer questions such as this.  I will be happy to assist; however, at this time I am unable to locate your payment in our system.  Could you please provide more information as outline below to assist in locating this payment for our review.
  
  

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a charge on my bank statement for ******, I have no idea what it would be for I tried to call the number, there is no option to talk to a customer person, only to make a payment, then it says good-bye and hangs up. I called my bank to set up a dispute on the payment,

  

  Business Response

  Date: 08/26/2023

  ************************* used nCourts services to make a payment for Property tax with Motor Vehicle (item number ********) at the **************************, SD. The payment was submitted on 7/28/2023 with the total court amount being $333.00 and nCourts service fee of $7.83 to cover the cost of payment. ************** appears to be a willing participant.Municipality uses Drivers License and signature as verification for all in person payments via credit card. ************************* MUST present ID before payment which makes this complaint invalid. nCourt has provided its services in full, and the payment should stand. 

• Initial Complaint

  Date:06/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False charge

  

  Business Response

  Date: 06/27/2023

  *********************** used nCourts services to make a payment to City of Liberal - Golf Course.  The payment was submitted on 6/1/2023 with the total court amount being $13.00 and nCourts service fee of $0.00 to cover the cost of payment. *********************** appears to be a willing participant. Municipality uses Drivers License as verification for all in person payments via credit card. Cardholder MUST present ID before payment which makes chargeback invalid. nCourt has provided services in full, and the chargeback should not stand.
  

  
  

• Initial Complaint

  Date:04/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10,2023 I went into ******** Tn courts to pay my sons ticket being that it was the last day to pay it. I was headed out of town so I needed to get it taken care of quickly. I used a card to pay the ticket. The girl at the desk stated that the payment did not go through on her end . I told her it went through on my end . She still continued to tell me no. I swiped my card again another time and my card did nothing. She stated nothing in her end also. So due to ******** being so ruthless with warrants and the girl taking the payment saying it still didnt show up . I tried to check my account. **************** was not good so that was unsuccessful. The girl behind the desk said there was an ATM machine in the building and I could use it and pay cash. I did. Got a receipt and went on about my business. The next day I checked my card and there was that payment that she said didnt go through just as clear as day. Called ******** courts stated they would issue a refund with NCourts kept telling me allow **** days . It is now April 29th,2023 and I have yet to get a refund . Ncourt sends me to ******** Tn courts , ******** Court sends me to Ncourt . They are saying the refund applied to that card was unsuccessful ok so whats next I have talked to everyone everyone ************ was someone at Ncourt named ******* ext but no refund ******** courts lady says she has reached out to accounting that was April 25th still havent heard a word. Im angry no one seems to want to refund my 106.09$ !!!! Im not rich I have nothing to give the government. If this is not resolved I will seek exposing this company to the public on a public platform. I want my money now . Ive been patient . There is no reason in 2023 merchants are not able to return refunds to cards. Last chance before I take this complaint elsewhere. I want my money.

  

  Business Response

  Date: 05/08/2023

  *********************** used nCourts services to make a payment for a citation at the ******** TN court. The payment was submitted on 4/10/2023 with the total court amount being $****** and nCourts service fee of $3.59 to cover the cost of payment. Our system represents payments were attempted and one did go through; however, the duplicates were stopped.  The processor represents the payment that went through.
  
  A refund was requested by ******** TN court on 4/11/23 for ****** court amount; however,failed to credit the original payment method. We have noted the transaction that if the citizen (***********************) were to call in to get the address for ** to send a manual check.  Please forward your mailing address, so that we may send you this refund.

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ncourt has made an unauthorized charge on my credit card in the amount of $54.99. I have called several time only to be disconnected after waiting on hold for over an hour. I have sent emails to their technical support department who have responded saying unfortunately, we are unable to assist you with your issue, as we are only a government payment processor. They continue to tell me that I need to contact the court about this matter. *** contacted the court and they tell me that ncourt is responsible for making the charge and that I need to contact ncourt. Ncourt is not giving me any information to resolve this matter

  

  Business Response

  Date: 04/29/2023

  This payment is associated with a speeding ticking payment made by *********************** that was processed to the ********** ********
  Municipal Court. The payment was submitted on 04/20/2023 with the amount $50.00 and nCourts processing fee of $4.99. Per our
  records, it appears that cardholder did not interact with a representative when making the payment from the merchant but entered
  the payment online instead. Before a payment can be submitted through our online systems, the payer must agree to our terms
  agreement and provide information associated with the card being used. nCourt has provided services in full, and the initial payment
  should stand.
  Payer was electronically notified of this transaction via the email address they provided (*********************) which
  confirms that the court also has a copy of this payment. It appears that cardholder had knowledge of this payment.

  Customer Answer

  Date: 04/29/2023

  On March 20, 2023 at 2:34pm I paid for my speeding ticket in full. I made an electronic payment in the amount of $236.47. I did NOT make another payment for anything nor did I authorize any charges to be made at any time after I paid my ticket in full. I have attached my receipt for that payment. I also have an email response from someone from ******* that states my case has been paid in full and closed. That individual also attached a copy of the screen docket for my records and information to that email. I have also attached a copy of that screen docket that was sent to me from *******. I do not have any other tickets and there should never have been another charge after March 20, 2023 when I paid my ticket in full. As I stated previously I did not authorize any charges after that date. It appears they saved my payment information and reused it to make this charge of $54.99 that I did not authorize.

  

  Business Response

  Date: 05/02/2023

  This payment is associated with a speeding ticking payment made by *********************** that was processed to the ********** ********
  Municipal Court. The payment was submitted on 04/20/2023 with the amount $50.00 and nCourts processing fee of $4.99. Per our
  records, it appears that cardholder did not interact with a representative when making the payment from the merchant but entered
  the payment online instead. Before a payment can be submitted through our online systems, the payer must agree to our terms
  agreement and provide information associated with the card being used. nCourt has provided services in full, and the initial payment
  should stand.
  Payer was electronically notified of this transaction via the email address they provided (*********************) which
  confirms that the court also has a copy of this payment. It appears that cardholder had knowledge of this payment.

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19976506
  
  I am rejecting this response because: The attachments will show my receipt I received from ncourt on March 20, 2023 when I paid my speeding ticket in full for $236.47. I have no other tickets to pay for so there is no reason why ncourt would charge me $54.99. I never authorized that payment, it was made one month after I paid my ticket. I believe ncourt kept my credit card information and charged it in the amount of $54.99 without my consent. I also have a copy of the screen docket I received in an email from ncourt that shows my case has been paid in full and is now closed. In addition I have an email from ncourt that states my case has been paid in full and is closed. There should have never been any charges after I paid the $236.47 on March 20, 2023. I feel ncourt has inappropriately used my card information and have stolen $54.99 from me. When I reached out to ncourt via email their response was of no help and I have been unable to reach anyone via telephone thus far.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/08/2023

  In an additional review of the transaction for ***********************,a refund was approved on 5/5/23 in the total amount of $50.00 + $4.99 nCourt cost.  Please allow **** business days for the refund to settle in your account. Please find attached the refund receipt.