Complaints
This profile includes complaints for nCourt, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 26 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was issued a citation by an officer on 02/05/23. I contacted my lawyer to handle my case and was informed by them that my case was resolved and I needed to pay a fine to Snohomish county. My citation number was 3A0191334. I was asked to make the payment here: ************************************************************************************************************************** Their payment processor was nCourt. After a grueling 20 minute call with the agent who I repeated myself to clearly and articulately multiple times, for the court, case number, and my information. All of which I was easily able to look up here: ************************************************************************************* they still charged me my amount as well as their processing fee and made the payment to the wrong court. Despite me answering the nCourt agent's request for the court's name, phone number, address, and zip code. All of which I provided right off of the ** Courts search with my case number.I need them to refund my payment IMMEDIATELY and stop ripping off taxpayers.
Business Response
Date: 04/11/2023
After conducting a search for *********************************, we show there was a payment on 3/30/2023 that was transferred to ********************** the same day. ********************** rejected the payment which caused an automatic refunded on 4/4/2023. Our processor reflects the same information (please see attached documentation for back up).Customer Answer
Date: 04/12/2023
Complaint: 19877186
I am rejecting this response because:Yes, I was eventually refunded PART of my payment. You can see clearly in the document that nCourt provided that I paid $238.35 which was my $227 payment, as well as nCourt's $11.35 payment processing fee. nCourt is responsible for erroneously and carelessly sending my payment to the wrong court.
The court confirmed that they are not able to refund me the $11.35 since that was the amount nCourt charges and not the court. At this time nCourt has effectively stolen $11.35 from me which I have not yet been refunded in any capacity. This is something I'm willing and able to go to small claims court for if necessary.
It's not about the dollar value, it's about the predatory practices in stealing money from individuals. Which is effectively what nCourt has done here.
Sincerely,
*********************************Business Response
Date: 04/20/2023
It is not our normal practice to return the convenience fee associated with the payments, since this is a service that we provide; however,due to the circumstances, I will ***** this refund request of 11.35.
Please allow **** business days for this to process as a credit on your payment card.Initial Complaint
Date:03/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid a speeding ticket fine of $141.00 and when I submitted the payment, it didnt work and an error occurred. It directed me to the error and customer service page, telling me NOT to pay the fine again. I then called the customer service line and have been on hold for over an hour. They wont pick up at all, and I need to get this ticket paid.Business Response
Date: 04/04/2023
Good afternoon,
We are in receipt of your request. To provide you with a resolution, please allow us 24-48hrs for proper research and provide you with a final solution.
Thank you advance for your patience and one of my team members will be with you shortly.
***** Highlands
Payment Operations Funding SupervisorInitial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged for $242 for my two tickets it was paid everything is fine until I was charged twice! So now after calling they can only fine one payment in their system and sent it to accounting to look for the other one ! I was charged twice so a total of $484 when I was only supposed to be paying $242!Business Response
Date: 03/15/2023
This payment is associated with a premium citation payment made by ********************* to the Hanover Town Court. The payment was submitted on 3/6/2023 with the two amounts of $100.00 and $125.00 with an nCourts processing fee of $17.73. Per our records, it appears that cardholder did not interact with a representative from the merchant but entered the payment online instead. We see that there were several attempts to pay on 3/5/2023; however, there was a Vantiv Processor error which shows the payment did not go through (see below). If ************** could provide a bank statement reflecting the double charge, we will be happy to investigate further.Initial Complaint
Date:02/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We paid ncourt to resolve a fine for us. They sent the money to the wrong court so we paid the correct court directly. We have requested the refund from ncourt and they are refusing to issue the refund. It is not my responsibility to contact the court that this company sent the money to in order to resolve this issue. *********************(CEO) you should correct these issues if you care at all about how your business runs. My next attempt at a remedy is to go to the accounting VP ***************************** to get my refund. This company is stealing money and you should never use them to process a payment. I will update if anyone at this company decides to give me my refund.Business Response
Date: 02/10/2023
***************************** used nCourts services to make a payment that was processed to Town of **********************.
Two payments were submitted on 1/26/2023 for $458.27 and $112.20 separately with the total court amount
being $533.40 and nCourts service fee of $37.07 to cover the cost of processing the payment. Per court
comments, the payments were rejected and a refund for the total amount of $570.47 was processed on 2/6/2023.
nCourt has provided services in full, and a refund has been processed.
Cardholder was electronically notified of this successful transaction via the email address at
(**********************).Customer Answer
Date: 02/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:01/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/8/22 I was charged $60.56 for what I thought was tags for my vehicle. I never received the tags. I don't have any idea what this charge is for.Business Response
Date: 01/13/2023
************************* used nCourts services to make a payment for a Motor Vehicle Property tax payment at the Minehaha County Treasurer. The payment was submitted on8/5/2021 with the total court amount being $59.17 and nCourts service fee of $1.39 to cover the cost of payment. ************************* appears to be a willing participant. Municipality uses Drivers License as verification for all in person payments via credit card. ************************* MUST present ID before payment which makes per payment valid. nCourt has provided services in full, and if she wishes to dispute the charge, she would need to contact her banking institution to file a dispute.Initial Complaint
Date:10/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 24, 2022 I paid my fine in full that was $600.00. I was charged $621.00 on my credit card AND on the SAME DAY was charged again by Ncourt of ******** for $626.18. I disputed the transaction with the credit card company and was denied claiming ncourt received both payments and was instructed to follow up with Ncourt. SO I DID. This is almost November and this still isnt resolved.Business Response
Date: 11/01/2022
After reviewing the payment history for ***********************, we only show one payment received on 3/24/2022 @6:19:19PM. I have attached the payment history as well as the payment record. Please let me know if you have any further questions.Customer Answer
Date: 11/08/2022
This is the same answer i was given. So I guess ill report the credit card company who denied the claim stating they have records of paying ncourt 2 separate amounts.Business Response
Date: 11/10/2022
We found that *********************** was charged incorrectly by the client for $626.18 and issued a refund. Please allow **** business days for receipt of the funds.
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