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Business Profile

Health and Wellness

Datavant formally CIOX Health

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Datavant formally CIOX Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Datavant formally CIOX Health has 5 locations, listed below.

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    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

      Business Response

      Date: 07/28/2025

      Good day, I've reviewed the complaint and after researching my system I find that the patient's records were made available to the patient via our online portal on 7/25/25.  Thank you

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23515900

      I am rejecting this response because: DATAVANT did not correct the issue. I had to re-request the records from the actual facility because Datavant could not figure out how to provide the records.

      If I had waited for Datavant to figure out the issue on their end, I still wound not have the information. 

      Sincerely,

      ***** ***

      Business Response

      Date: 07/10/2025

      This issue has been resolved as the records were provided to the customer on 7/1/25.  Thank you

    • Initial Complaint

      Date:05/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******** that are bogus. This is a continual problem with ****. I am doing what your representatives will not or cannot do. I am forced to find them by other means, and yet you expect the payment for non-performance by your *****

      Business Response

      Date: 05/09/2025

      Good day, I will cancel the invoice.  My apologies for the unsatisfactory service you experienced.  Thank you

    • Initial Complaint

      Date:05/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23281849

      I am rejecting this response because: It was never explained to me whether or not my medical information is even in Datavant's repositories. I am trying to find out where my medical information is siloed, so that I may determine how it was breached. *** does not know where they have shared any of my information beyond the last 6 six years allowable through an accounting of disclosures. Please refer to someone who can determine if I am even in Datavant's system. Thank you.

      Sincerely,

      ****** ******** ***, despite knowing that they were released by *** in 2014. Please refer me to someone at Datavant who can search for my medical records in Datavant repositories and help me with an accounting of the record releases because DMC Does not appear to be capable of giving me either. Thank you.

      Business Response

      Date: 05/06/2025

      Good day, a Datavant representative spoke to this Ms. ******** last October 2024 regarding her AOD. We did a search and didn't find any requests for the last 6 years. Anything older than 6 years would need to be obtained from the medical facility.  Thank you

      Business Response

      Date: 05/09/2025

      Good day, Datavant is a third party copy service that DMC contracts with to process all requests for medical records that they receive.  Datavant doesn't store records for for them.  DMC will need to resolve this issue for you.  Thank you

      Customer Answer

      Date: 05/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23086285

      I am rejecting this response because: they use a portal for attorneys to request client's bills and records. You are given the option to choose multiple things such as records, bills, radiology, etc. on one request but then are billed separately. That is misleading. They need to overhaul their portal if is the case. If you are going to have to get them from separate facilities, then they need to clarify that. 

      Sincerely,

      ****** ******

      Business Response

      Date: 03/20/2025

      Datavant/Ciox follows all HIPAA guidelines and all statutes in each state pertaining to the release of Health Information.  Some Health systems centralize their billing records for multiple medical facilities causing separate invoices for the records.  The medical records are located at the medical facility but the billing records may be located at a separate location.  Thank you

    • Initial Complaint

      Date:02/17/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A request for records was received and replied to on 1/24/25; we received correspondence a month later for the same charts. This is the SECOND time they cannot find the charts and last time one of them had the nerve to call my office and get rude with my staff. Now you have THE OWNER, and when you call, make sure you ask for ***** *******. We will be sending bills for re-work moving forward. If you do not know how to use a fax machine or be organized, call your boss, Highmark, and let them know because my office will not be doing re-work based on this company's inability to complete a task. End. of. Story.

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an invoice for ****** for medical records when it should have been free because they were going to me. This was misbilled. My attorney requested it for me but the records were going to me. The invoice number is *********. I called and the said they could reduce it by only $100.

      Business Response

      Date: 01/30/2025

      I've reviewed the complaint and found that the attorney submitted a request for records to be sent directly to them.  The charge to fulfill the request was accurate per the Maryland statute  ***. Code of Md. 4-304(c).  The attorney requested the records and is therefore is responsible for invoice 485816496.  The patient reached out to our customer service department concerning the invoice and was informed of this.  Per Maryland statute the patient can request their records and receive them at no charge.  Thank you

    • Initial Complaint

      Date:01/18/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 22829584

      I am rejecting this response because:

      I have a called 4 times this morning and still do not have the issue resolved.

      Sincerely,

      **** *********

      Business Response

      Date: 01/20/2025

      I've reviewed the complaint and after further research found that the records were printed and mailed from our facility in ******* on 1/10.  I will reach out to Mr. ********* via email to see if he has received them or if he needs them sent to him via secure email.  Thank you

      Business Response

      Date: 01/27/2025

      I have reviewed the complaint and have found per the notes in our system that the issue has been responded to and resolved on 1/20/25.  Thank you

    • Initial Complaint

      Date:12/25/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******** I believe they do) I really do not understand why any medical provider would use this incompetent group. It should not take 2 months to get copies of medical billing - I may have my clients register directly with the organizations and get their own billing records in an attempt to avoid using CIOX at this point as they are seriously delaying my ability to close my clients cases. I thought I had avoided all of this by calling and personally talking to a ***resentative at **** about the last request and she VERIFIED it was complete and should be fulfilled yet I received another reject inability to fulfill letter To date they have billed me SEVEN times for retrieving medical records and retrieved NOTHING

      Business Response

      Date: 01/07/2025

      I've reviewed the complaint and found the request had to be rejected several times due to the request documents were not acceptable to release the records. There were no charges for the rejection letters sent to the requester.  As a company we held to a high standard by ***** regulation to provide copies of medical and billing records.  Once the proper documentation was provided to us the records were processed and released in a timely manner. I apologize if the customer's experience with our services was a negative one.  Thank you

    Datavant formally CIOX Health is NOT a BBB Accredited Business.

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