We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health and Wellness

Datavant formally CIOX Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Reviews

This profile includes reviews for Datavant formally CIOX Health's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Datavant formally CIOX Health has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 40 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Ariana P

      Date: 05/15/2025

      Twice Ive had to call because they messed up with my kids medical records. First time they had the wrong last name which was clearly stated in the form submitted by the **************. They apparently fixed their problem but only sent medical records for one child and not the other. Then when I called to get it resolved they told me they didnt have the request. I have the physical copy of the fax that was sent to Datavant and it has both kids listed in the fax sheet as well as both kids medical release forms. The person I talked to was rude and was not willing to help until I wanted to speak to someone else.

    • Morgan B

      Date: 05/03/2025

      As an empoyee I can attest that the climate is terrible and they allow bullying as a form of managing their employees. They also discimminate against people with disabilities.

    • Kay D

      Date: 04/28/2025

      Attempted to charge me for medical records without prefacing in the initial paperwork that there would be any kind of fee.Also could not give me a confirmation number or confirmation email stating that the fee was waived when I called about the fee.

    • Cindy W

      Date: 04/01/2025

      I work for an attorney and this is the worse portal for retrieving records and itemized statements. They over charge. I just received records today and 96 pages of the 212 pages were copies of the patient's ID and ********************** insurance card. I have to call them daily for problems with billing errors and incomplete medical records. Also they are always sending me NO BILL and NO RECORDS NOTICES. When in fact I know that our client was seen at the facilities that I request records and bills from. Then when I call them to tell them that there is a record or bill they say they will reprocess and it takes them another 7-10 business days. This is no way to conduct a business. I wish these medical facilities knew how horrible this company is so they wouldn't use them. Also, I think it's absurd for them to charge to tell us that there is no bill or record. Many times there are duplicate requests on the portal and they charge you twice for the same request. It is such a waist of my time to keep calling them.

    • Bm S

      Date: 03/20/2025

      We request records from 100s of providers. Anytime we see datavant, formerly ciox, we know we will only get half of what is requested, if we are lucky. **************** is non existent. They never revisit rejections or correspondences when the error is on their side. It took me a year to clear up where they were double billing us for their address error. It is just the worst experience, every time.

    • Karen M

      Date: 02/27/2025

      A request for my medical records was submitted on December 11, 2024. My medical providers released these records to Datavant on January 24, 2025. However, despite multiple follow-ups, my insurance company has yet to receive them.I have contacted Datavant numerous times and received conflicting reasons for the delay. On February 20, 2025, I was assured a supervisor would call me within 30 minutes, but I never received a callback. I followed up again today, February 27, only to face further delays and unresponsiveness.I am battling a terminal illness, and my insurance benefits are at risk of being discontinued due to this delay. I fully understand Datavants protocols and have expressed my willingness to comply with any necessary steps to expedite this process. However, the lack of urgency and accountability in handling my request is deeply concerning.I implore you to take immediate action to release my records to my insurance company. Time is not a luxury I have, and I should not have to spend what little remains fighting for access to my own medical records. Please address this matter urgently.

    • Arletha H

      Date: 01/07/2025

      I worked for Datavant (Ciox Health) for many years. Once Datavant took over they implemented new management in my department. They conspired from that point forward to place employees from another hospital admin department in and favor them for management and supervisory positions. Needless to say, I was let go after stellar employment. I can attest to the previous reviews that the management was terrible, they hire incompetent employees and expect supervisors to work miracles. They are corrupt also, in so many ways. And like the previous reviews, I too am surprised they are still in business. I would not do business with this company. Good luck to anyone who does.

    • Jill J

      Date: 11/25/2024

      This company absolutely is the worst. Still waiting for payment for charts that were already uploaded over a month ago. Everytime I call, I get, "I will send an email." Again, nothing ever gets done. I have another request for records and am waiting for payment before I upload. Got al call last week from a Datavant employee asking if I could just upload them anyway. ABSOLUTELY not. I agree with every other review on her. This company is awful!

    • Zane N

      Date: 11/15/2024

      Corrupt establishment. Terminated because I saw something wrong and was lied to multiple times and called out management and VP and they did not like that. Never work here. Thats why the reviews on all sights are terrible except for their own site which they once again corrupt to make look good. I hired a lawyer for all the broken policies and laws they break.

    • Lea L

      Date: 09/27/2024

      How are they still in business? I came here to leave a bad review, but after reading all the other "1 star" reviews, maybe mine is redundant? I logged into my Franciscan Health portal to request medical records sent to a specialist and it directed me to Datavant's portal. I completed their medical records request form with a lot of personal information and a copy of my driver's license, only to receive an email two days later stating the records weren't available. ??? After a LOT of sleuthing and wasted time, I discovered Franciscan Health doesn't even use their service anymore. So why was Franciscan Health an option from the pull down menu and why wasn't this explained in the email they sent me? I tried calling the customer service number only to get an agent who spoke such poor English, I sincerely couldn't understand a word she was saying. ??

    Datavant formally CIOX Health is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.