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Business Profile

Health and Wellness

Datavant formally CIOX Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Datavant formally CIOX Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Datavant formally CIOX Health has 5 locations, listed below.

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    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6-21-16 Someone used my medical information and my SSN to come to the emergency room at ******************* ** in ********************. I was not there on that day and as a matter of fact i have never been to that emergency room, and my ******* only said i was there for pain management I spoke with billing, couldnt help me. I reported it to the *******************, have not heard back from them. I requested my medical records on 11/28/24 via **** mail, I received a letter yesterday on 12/19/24 almost 20 something days after mailing them. Saying they need more information to identify me as the person really requesting the information Why? They didnt protect my health information in the first place if someone was able to successfully use it in getting their own treatment with it while pretending to be me 12-20-24: I am going to file a complaint with this company who is in charge of my medical records doing business as CIOX health out of **********, so hopefully I will get somewhere with them because this is ridiculous they want my photo id in the request WHAT, my SSN AND DOB doesnt verify who I am but you let someone ***** nilly use my information 8 years ago? I will also be printing this out and attaching the BBB complaint and emails I receive after contacting the health board once again since Im going to open up a new complaint with ***********************

      Business Response

      Date: 01/16/2025

      I have reviewed the complaint and find that the records were located and mailed to Mr. **** on 1/15/25 under my reference number 491078939.  Datavant/Ciox partners with this hospital to process requests for copies of medical and billing records only.  We are not involved in admissions to the hospital or generating the original records, medical or billing.  ************* personal information erroneously was used at the hospital my suggestion would be to contact either their admissions office or their billing/business office to make any corrections that need to be made.  Thank you

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 22668838

      I am rejecting this response because:

      WE HAVE TWO OTHER ACCOUNTS THAT NEED TO BE SATISFIED.  THEY WERE SENT TO THE CONTACT AT DATAVANT TODAY FOR COMPLETION.  I HAVE THIS DIARIED FOR FOLLOW-UP IN 1 WEEK.  



      Sincerely,

      ******* *****

      this company has a duty to deliver these medical records in accordance with the rules and regulations under ***** and they are not doing so.I finally got through to someone after 34 minutes on hold, only for them to tell me that I needed to send another request to the provider so it can be issued to Ciox because WE AS A FIRM selected to have the documentation available for only 30 days. However, there are several different people in this firm requesting medical records on several different types of cases and they only send notification of information being available to download to one person. If that person does not handle that case, why would they download the records? PLUS, where is the money we already paid for these records? If I send another request, it will generate another invoice. Our client pays that in the long run and we will not charge them twice. SOMETHING NEEDS TO BE DONE ABOUT THIS!

      Business Response

      Date: 12/12/2024

      Good day, I have reached out to the customer directly to resolve the issue.  Thank you

      Business Response

      Date: 12/12/2024

      I'm working directly with the customer to resolve all issues.  Thank you

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ******* like is for this issue to be fixed on my account so I can pay like i m suppose to or at least give me contact to someone who can look into this issue for me, because its becoming a huge issue for me.

      Business Response

      Date: 10/21/2024

      I have reached out to the customer to assist her.  Thank you

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter was going to work for this company. They required she buy a newer cell phone and Apple Watch. They then ordered these through my **** account. My daughter shipped them to a *********************** in *********, MS for encryption software to be added to both devices. They then asked for more money to return the items, which we paid. Then they asked for more money and she decided she would not be working for the company. Then they asked for another $100 to remove her from the system then asked for more money for the items to be returned. We have repeatedly sent them money. Now up to $400 cash plus the $1500 cost of the phone and watch. They are refusing to return the equipment and i have filed larceny charges against ************* in my home county.

      Business Response

      Date: 07/25/2024

      Good afternoon, I have reviewed the complaint and find that unfortunately the complainant was a victim of a scam by a person posing as a employee of Datavant.  Requiring an applicant to provide equipment or money is not our practice.  The complainant should report this issue to their local police department.  Thank you

    • Initial Complaint

      Date:05/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a lawyer, and regularly request my records and bills from a provider that contracts with CiOX HEALTH. This complaint pertains to a records request.The initial request letter was sent on April 8, 2024. In response to the request, I received invoice number ********** from CiOX HEALTH. I mailed CiOX HEALTH a check with their invoice number on the front along with a copy of their invoice for payment identification. The check cleared my account on April 29, ********** is May 28, 2024. I still have not received the requested records. So, I called CiOX HEALTH, twice.The first call was handled by CiOX HEALTH's automated answering service, and I was asked to provide the invoice number. I entered the 10 digit invoice number on the top right of my invoice. The automated service responded that invoice numbers are nine (9) digits before abruptly disconnecting. (don't use the first number)I called back, jumped through a bunch of automated hoops, and finally got a real person. She said that CiOX HEALTH's system showed payment was received on May 24, 2024.....The check to CiOX HEALTH unequivocally cleared my account on April 29, 2024. So, I informed the representative of the same....She claimed that she sent me an email to show CiOX HEALTH received payment on May 24, 2024. I asked CiOX HEALTH's representative to stay on the line until I received the email she sent. She said no, because the email would take up to 15 (fifteen) minutes to process. It has been a couple hours and no email.Also worth noting, according to SC Code 44-115-80(A)(2) a physician may charge the following for search and duplication of a record: "Sixty-five cents per page for the first thirty printed pages and fifty cents per page for all other printed pages, plus a clerical fee not to exceed twenty-five dollars for searching and handling." CiOX HEALTH's invoice itemizes a $31.02 "Basic Fee" with a unit price of .80 a page for the first 30 pages?

      Business Response

      Date: 05/30/2024

      I have reviewed the complaint and find the following, the request for records was received on 4/10, processed on 4/12 and a pre-bill invoice was generated and mailed to the requester.  We received payment for the invoice on 5/24 and the records were printed, packaged and mailed on 5/24. I find the invoice amount to be correct.  The rates referenced by the customer are the rates for a specific type of request, a workers comp claim.  I will contact the customer to confirm they received the ***********************.  Thank you

    • Initial Complaint

      Date:05/27/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21765714

      I am rejecting this response because I didnt receive any medical records yet as today. 

      Sincerely,

      *************************

      Business Response

      Date: 05/28/2024

      After further review I found that the records were processed and made available to the patient on 5/24.  Thank you

      Business Response

      Date: 05/28/2024

      Please contact us at ************ and reference number 461582408.  Thank you

      Customer Answer

      Date: 06/03/2024

       
      Complaint: 21765714

      I am rejecting this response because I received only partial records, there are missing surgery records, there were sent only pictures.

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Both matters have now been corrected.  

      Sincerely,

      ***************************

      Business Response

      Date: 05/16/2024

      My apologies for the delay.  We have been transitioning to a new AR system which has caused some delays in getting credits and refunds processed.  The credit has now bee applied and the refund you requested is processing so you should have it within the next 48 hours.  Thank you

    • Initial Complaint

      Date:03/21/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21465721

      I am rejecting this response because: They have not reached out to me other than the time they called wanting money and gave me an email address that will not accept my return email with the requested documentation. I just want to know who governs them and how I can contact that office. This has been going on with no resolution and I see no point in continuing to wait for a call. 

      Sincerely,

      *************************d them again with the emails stating such. I hear hundreds of the same complaints yet nothing gets done. I only want to know who to contact in congress that regulates this or is NOT regulating. Something has to be done. I can not upload docs because there are too many and it will not allow it but I will gladly supply

      Business Response

      Date: 03/25/2024

      We have reached out to the customer directly to determine if credit is applicable in this case.  Thank you

      Business Response

      Date: 04/02/2024

      I have been in touch with the customer and the issue has been resolved.  Thank you

      Customer Answer

      Date: 04/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I now have regular contact with **** at Datavant and she is amazing! She has helped me solve the issues I have been dealing with for a year so quickly I can't believe no one else could manage to do anything on it. She is a rock star and if you have any issues with Datavant and medical records ask for ***********************! Thank you **** for being so helpful. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive placed four request to obtain medical records from ************** for *********************. DOA 11/5/1957 and provided a ************* of ******** a ACCEPTED by MDAnderson ****** center and UTMB that allows me to manage Joes medical care after his 2016 ****************** to an assisted living home.*************, UTMB Neurologist currently treating *** request ************** records regarding his 2016 stroke. After 4 requests, Datavant is not accepting the **** and requires a medical statement regarding *** medical condition.

      Business Response

      Date: 03/19/2024

      The correct documents to release the records was received at the medical facility on 3/13 and the request has been completed.  Thank you

    Datavant formally CIOX Health is NOT a BBB Accredited Business.

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