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Average of 366 Customer Reviews
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Review fromMrs R
Date: 09/28/2024
5 starsMrs R
Date: 09/28/2024
Fair price and courteous service. Being able to reserve online and have upfront pricing makes this company stand out from competitors.
LoadUp
Date: 09/30/2024
Hi Mrs. ********* thank you for your kind words! We're happy to hear that our upfront pricing and online reservation process stood out to you. Providing fair pricing and courteous service is our priority, and we're glad we could meet your expectations. If you ever need help again, were here to assist! Thanks for choosing LoadUp!Review fromCarole L
Date: 09/27/2024
5 starsCarole L
Date: 09/27/2024
Excellent! Loaders are very professional, nice and polite. Very easy to schedule.LoadUp
Date: 09/30/2024
Hey ******, thank you for choosing LoadUp and for the great review!Review fromDawn C
Date: 09/26/2024
1 starDawn C
Date: 09/26/2024
This company has very poor service and customer service. I hired them to load a truck for me. The 2-man crew that they sent showed up late, spent most of their time on their cellphones and did a poor job loading. When I asked them to load the truck and stack things neatly and tightly, I was met with resistance, twice. I had to repack the load twice. Then they decided to leave after 4 hours, but they did not provide 4 hours' worth of work. The next morning, the men did not show. After waiting over an hour, I called the company. They called back to report that they got in touch with the men, and they would not be coming out to complete the job. They offered me another crew instead but reported that crew could not make it until about 3 pm. So, I waited all day for the next crew, who also did not show or call to say they were not coming. Load up refused to refund my money, instead expecting me to wait two more days to have a different crew come complete the job, which, by now I had paid for twice. They would not refund for the poor service despite the photos I sent of the shoddy load, and I had to put as much as I could on the truck myself and leave, as I had a 7-hour drive to the new location. I also could not afford more hotel time and additional days on the rental vehicles. Once getting to the new location and unloading the truck that was loaded by Load Up there were broken pieces of furniture, boxes all over the truck and since most of the items went into a storage unit, I don't even know how much more is destroyed by their loaders. When I reorganized the truck the first time on load up day, I asked the men if they had ever been trained to load a truck as they were just throwing stuff inside. I was advised by *******, that they had never been trained for stacking a move. I Have not been able to get any refunds for damaged items or extra costs due to their poor service. Would love to attach photos. They have given me old contact for *******'s companyLoadUp
Date: 09/27/2024
Hey ****, were truly sorry to hear about your frustrating experience. This isnt the level of service we strive to provide, and we deeply apologize for the issues with the crew and the lack of proper communication and support. Loaders are independent contractors, and we expect them to maintain a professional standard, including properly loading trucks. We regret that this was not your experience. Were committed to addressing these concerns with the appropriate teams and doing better in the future. If you havent already, please contact our customer service team directly to discuss further resolution. Thank you for bringing this to our attention.Review fromSusan L
Date: 09/23/2024
1 starSusan L
Date: 09/23/2024
I mistakenly paid them and they are the wrong company and now they wont refund my money. I have given 4 days notice to cancel and refund.LoadUp
Date: 09/24/2024
Hey *****, We sincerely apologize for the confusion and any inconvenience this has caused. We have gone ahead and issued you a full refund, which should process within 2-5 business days. Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter.Review fromKatie S
Date: 09/18/2024
5 starsKatie S
Date: 09/18/2024
Easy to schedule, prompt and professional service. I would gladly recommend.LoadUp
Date: 09/19/2024
Hey *****, thank you for the great review and for choosing LoadUp!Review fromNikea J
Date: 09/15/2024
5 starsNikea J
Date: 09/15/2024
Excellent service! Highly recommend! I purchased a base from Big Fig Mattress, the original company that they sent out told me that they could not put the base together even though I paid for white glove service. The two Men told me that it would take hours To put everything together and that Big Fig made a mistake by allowing me to choose white glove delivery service, which includes installation. I took their word for it because what would I know? I called Big Fig and asked them what I should do and then they assigned another Company by the name of load up junk removal to come out and put the base together. The guys were supposed to come out on Saturday unfortunately couldnt make it, but there were two other gentlemen who came out on Sunday. I think it probably took them 10 minutes to put everything together they were very respectful and polite. **** and his assistant represented their company well, I wish I had cash on me to tip them. I hope this review help!LoadUp
Date: 09/16/2024
Hi *****, thank you so much for your kind words and for sharing your experience! We're delighted to hear that **** and his assistant provided excellent service and efficiently assembled your base. We appreciate your patience with the scheduling and are glad we could assist you. Your feedback means a lot to us, and well make sure to pass along your compliments to **** and his team. If you need anything else, dont hesitate to reach out. Thank you for recommending LoadUp!Review fromEll W
Date: 09/14/2024
5 starsEll W
Date: 09/14/2024
Excellent customer service. Polite, efficient and easy to work with.LoadUp
Date: 09/16/2024
Hey *******, thank you so much for choosing LoadUp! We are so glad to hear that you had a great LoadUp experience!Review fromDara I
Date: 09/11/2024
5 starsDara I
Date: 09/11/2024
One of the employees called and informed me they would be at my home in approximately 30 minutes. They arrived on time. They were very courteous, respectful and prepared. They completed the task at hand in less than 10 minutes. Originally, I had stated everything I needed hauled away would be outside, but I was unable to move it all. I contacted the customer support the morning of to inform them that there would be one item inside. I recieved a prompt response stating they would inform the driver. My experience was top notch from beginning to end. I will definitely use this company again and I would absolutely recommend to anyone that needs this service. Thank you!LoadUp
Date: 09/12/2024
Hey ****, thank you so much for sharing your wonderful experience! We're glad to hear that our team was courteous, respectful, and efficient, completing the task quickly and accommodating the change with ease. We're glad everything went smoothly, from your communication with customer support to the final haul. We look forward to helping you again in the future, welcome to the LoadUp Fam!Review fromDorothy M W
Date: 09/07/2024
5 starsDorothy M W
Date: 09/07/2024
Two very respectful, polite and courteous men, ***** and *** showed up on time and removed a beast of a sectional. Kept in touch with us and their ETA was exactly what they said it would be. Nothing was damaged or scratched. Took before and after photos of work performed. Thank you for your hard work. Definitely recommend these two men and this company. Took order on very short notice as we were having new furniture delivered, also on short notice.LoadUp
Date: 09/09/2024
Hey *******, thank you so much for your great review and for choosing LoadUp! We are so glad to hear that ***** and *** provided you with stellar service and a great LoadUp experience!Review fromAllan M
Date: 09/03/2024
5 starsAllan M
Date: 09/03/2024
Great service, carefully done; friendly, professional guys doing the work.LoadUp
Date: 09/04/2024
Hey *****, thank you for choosing LoadUp and for the great review!
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