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Customer Review Ratings
Average of 363 Customer Reviews
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Review fromJermawn H
Date: 03/28/2025
1 starDon't trust or do business with a company that doesn't have a customer service line like **********************. They take your money up front, and you don't have the option of cancelling when your loaders are more than 4 hours late. They give you the illusion of ***************** but there is none. Any attempt to contact "customer service" leads to a dead end. I was given a 4 hour window (4pm-8pm) for my workers to arrive. I was first told 4pm which is what I requested, it was pushed back to 6pm, then 7:30pm (which is when I tried to cancel and get a refund), they didn't arrive till 8:35pm. This delay cost me money and time, and I wasn't offered any discount for their breach of agreement. I strongly recommend that you don't do business with LoadUp!Review fromJacky S
Date: 03/26/2025
5 starsThis company is absolutely the best to work withthe communication is top notch. They were correct when they said you point and they remove!! Scheduling was so easy and they did within the week of us scheduling. Fast service, and complete. The quote was less than we expected for the huge job we had. We will use them from now on whenever we have a job like this! They removed the stress of this over the top need.Review fromDebbie N
Date: 03/24/2025
5 starsDebbie N
Date: 03/24/2025
Great job and a very quick turnaround time. Will definitely use again!
LoadUp
Date: 03/26/2025
Hey ******, thank you for choosing LoadUp and for the great review!Review fromKristyn H
Date: 03/21/2025
5 stars******* was wonderful, courteous and quick. I will definitely use you guys again and recommend you to everyone.Review fromDeborah H
Date: 03/18/2025
5 starsGreat dependable service. Very friendly and polite. Easy to use app. Made an appt for the next day. Took less than 10 minutes to make one.Review fromDarlene J
Date: 03/16/2025
5 starsLoadUp was an excellent service that provided professional and quality people. **** and his wife came at the scheduled time to pick up the two pieces of furniture and was so kind and thoughful.I would recommend LoadUp to anyone who needs to have items removed.Review fromKeeva K
Date: 03/13/2025
1 starCommunication was nonexistent. They did not properly prepare their loaders for the job so it was left incomplete - they still took payment and gave only a partial refund. Management stiffed the loaders for not completing the project, due to management's lack of diligence over the project. The loaders were Savannah ************ working for extra money. Great guys. It's the management and customer service and the unethical business practices that make me regret using them. They were indifferent that their mismanagement caused me major loss in the midst of grieving the loss of my mother, which is why we hired help. Find a company that cares about people over profit...and takes pride in doing the job well and making things right when they don't.Review fromBetty D
Date: 03/13/2025
5 starsI am very happy with this service. Friendly, polite and quick!!Review fromAnne S
Date: 03/12/2025
5 starsThey were AMAZING. Right on time. Very professional. Moved my 1000 pound safe. I still dont know how. Thank you!Review fromBob H
Date: 03/07/2025
5 starsGreat experience. Good communications and the installers did a great job and were very pleasant. Highly recommend
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