Reviews

Review Details

• Review fromMelody S

  Date: 12/26/2024

  1 star

  Melody S

  Date: 12/26/2024

  Before I hired LoadUp, I looked up their reviews online. I noted that others had problems with the company not showing up on time or not showing up at all. LoadUp always points out that their contract covers them, but not the customer, no matter what. Because they have a good BBB rating, I decided to try them anyway. We were under a tight timeline, and were told that the loading guys would arrive between 8-12am. On the day we were to load up, at 8:30am, I received a call from one of the loaders telling me that they were putting oil in their vehicle and were 3 hours out. They told me they would arrive at 11:30am. I told them that 11:30am would work, but the sooner the better. They agreed to be at our place by then. After 12:00pm, I called them and learned that they were still approximately 100 miles away. As we couldn't wait, I told them to cancel the service and explain to the company why we shouldn't be charged. I then called the company directly. As I had noted from other customers, ********************** absolutely refused to completely refund the charges. They told me they could never guarantee that they would arrive on the date/time promised. They also called the loaders who lied to them and told them that I had agreed to them showing up after 11:30am - which was absolutely not true. I asked LoadUp why they felt that customers had to follow the contract, but they didn't have to follow the contract they had with the customer. There was no answer forthcoming. I can't recommend this company.
  

  LoadUp

  Date: 01/02/2025

  Hey ******, we sincerely apologize for the experience you had with our service. We understand how frustrating it must have been to deal with delays, especially when you were working within a tight timeline. Reliable scheduling and clear communication are essential, and we regret that we fell short in meeting your expectations. Your concerns about the timing, lack of accountability, and refund process have been noted, and we are actively reviewing this situation with our team. We strive to provide dependable service and transparency, and its clear we missed the **** in this instance.
  We appreciate you taking the time to share your feedback, as it helps us identify areas for improvement. Were truly sorry for the inconvenience this caused and thank you for bringing it to our attention.

• Review fromLynne W

  Date: 12/22/2024

  4 stars

  Lynne W

  Date: 12/22/2024

  Efficient and thorough. Came,did the job and even offered to sweep out my garage. Reasonable as well.
  

  LoadUp

  Date: 01/02/2025

  Thank you *****, for your positive review! Wed love to know how we could improve to turn your 4-star experience into a 5-star one. Customer feedback is tremendously helpful in improving our services and we hope to make your next removal service an even better experience.Thank you!

• Review fromSuzanne S

  Date: 12/21/2024

  1 star

  Suzanne S

  Date: 12/21/2024

  This company is an absolute mess and a disaster. DO NOT USE THEM. I booked days ago for a washer and dryer to be removed from my house, moved to my husbands residential cleaning business, and then have his old washer and dryer taken away to be disposed of. I was given a window of 12 to 4 on a Saturday afternoon. By 3 oclock, in checking the tracking on the email they provided confirming my appointment, no update at all. I contacted customer service, and they said they couldnt find a loader and asked me to postpone until 8 PM or reschedule. Yet even with that they could not guarantee they could find a loader. I had already paid them and I paid them an amount which the sales *** initially quoted and guaranteed , turns out he screwed up the rate which was lower than the email after the initial call, but Loadup pulled the call conversations and honored the low rate. I texted and called about my scheduled appointment, no one had an answer , said theyd keep escalating. They kept asking me to reschedule , but still could not guarantee they could find a loader for any time. This company is a disaster, their communication is horrendous, not only between the customers but amongst themselves. Shame on the owner of this company with their many organizational faults, including Dispatch and Sourcing, who puts customer service ***s in the front line of customers like me with a horrendous experience, They accept and confirm appointments, and cant fulfill the schedule or find loaders to complete the jobs that they commit to. It is incredibly inconvenient and unprofessional for a service provider to leave me hanging like that especially after I already paid and planned my day around their schedule. Communication and reliability are crucial in a business situation as this, and its disappointing they could not deliver as promised. Its unfortunate when companies fail to meet customer expectations.i have all texts and emails for record purposes.BEWARE OF THIS COMPANY
  

  LoadUp

  Date: 01/02/2025

  Hey *******, we sincerely apologize for the experience you had with us. Its clear that we fell short of providing the reliable service and communication you expected and deserved. We understand how frustrating and inconvenient this situation must have been, especially after carefully planning your day and trusting us to deliver on our commitment. Your feedback about our scheduling, dispatch process, and communication has been noted, and we are actively addressing these issues to prevent similar situations in the future. Were also reviewing the details of your case, including the rate adjustment and missed appointment, to ensure proper follow-up. We truly appreciate you bringing this to our attention and regret the frustration this caused. Thank you for sharing your experience.

• Review fromKAREN R

  Date: 12/19/2024

  5 stars
  Great experience! Easy to setup online. Appreciated the pricing transparency, very reasonable pricing (much better than You Got Junk and the 5 others I reviewed) and the clear and consistent communication from the time the order is placed through to the time the truck pulls away from your location. The two men sent to pick up my items were very professional, friendly, quick and efficient. They were a pleasure to deal with! (Shout out to ********* team!) I will definitely be using Loadup again and gladly recommend this company if you are trying to choose a company to remove items from your home or business. ??????

• Review fromDiamond M

  Date: 12/19/2024

  5 stars
  I had an emergency and had to get a dresser removed out of my apartment. ***** was able to come the very next day, early in the morning to get it. He notified me before to verify where the dresser was, when he was on the way, and after he picked it up. Very easy very kind. Would definitely recommend this business for any furniture removal.Not only was ***** great, I spoke with ****, who initially set up the appointment and he was excellent. **** made sure I had the right appointment information, to make the pick up as easy as possible.

• Review fromCarol L

  Date: 12/18/2024

  5 stars
  Company did exactly what they said they would do. No issues

• Review fromMark B

  Date: 12/18/2024

  1 star

  Mark B

  Date: 12/18/2024

  What a joke I couldve done it myself with a friend they had no tools. I had to take the door off the freezer help him up with the freezer door. He brought a female partner with him, no prejudice, but she was quite out of shape so to speak, and I was more worried about her having a heart attack Than her helping him
  

  LoadUp

  Date: 01/02/2025

  Hey ****, were sorry to hear about your experience and appreciate you bringing this to our attention. We expect all our teams to arrive prepared with the proper tools and support to complete jobs efficiently and safely. Your feedback is being shared with our team to help us improve. Thank you for taking the time to let us know about this.

• Review fromJulie S

  Date: 12/16/2024

  2 stars

  Julie S

  Date: 12/16/2024

  I scheduled my pick up almost a week ahead & on the day of said pick up I found out that this company didnt even have it dispatched to anyone and that I was going to have to wait 4 hours past my scheduled pick up to get a return because they allow THEMSELVES until 8pm before they issue a refund!! So I couldnt schedule with a more reputable company for same day & had to cross my fingers that the furniture would be gone. Quite possibly the worst business model Ive ever come across! Will NEVER use again
  

  LoadUp

  Date: 01/02/2025

  Hey *****, were truly sorry for the frustration and inconvenience you experienced with your scheduled pickup. This is not the level of service we aim to provide, and we completely understand how disappointing it must have been to deal with delays and uncertainty.
  Your feedback is important, and well be sharing it with our team to address the issues you encountered. We appreciate you bringing this to our attention and apologize again for falling short of expectations.

• Review fromKeith D

  Date: 12/16/2024

  5 stars
  Friendly and efficient. Arrived on time, managed to remove the old furniture despite limited room to maneuver.

• Review fromColin M

  Date: 12/14/2024

  5 stars
  Quick and easy. Costs a few bucks, but what doesn't for good service. Load Up used Waste Warriors for our pick up and the owner *** was great. Kept us updated on his schedule and he didn't mess around. Got it done in no time and was very personable. Way to go **** keep it up.