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Customer Review Ratings
Average of 366 Customer Reviews
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Review fromKeith D
Date: 12/16/2024
5 starsFriendly and efficient. Arrived on time, managed to remove the old furniture despite limited room to maneuver.Review fromColin M
Date: 12/14/2024
5 starsQuick and easy. Costs a few bucks, but what doesn't for good service. Load Up used Waste Warriors for our pick up and the owner *** was great. Kept us updated on his schedule and he didn't mess around. Got it done in no time and was very personable. Way to go **** keep it up.Review fromJen D
Date: 12/11/2024
2 starsJen D
Date: 12/11/2024
My window was 8-12. Then it got pushed back to 12-1, only after I called when it was 11:30 and hadnt heard anything. Then after I called again at 1:20, I was told 20 minutes away. They arrived at 1:50. They were done with set up and removal by 2:30. I planned it so I could make some of the later afternoon obligations at work. I had to reschedule those meetings. I didnt have a problem with the set up and removal but the timing of it was horrible as was communication.
LoadUp
Date: 12/12/2024
Hey ***, we appreciate your honest feedback and apologize for the delays and lack of communication you experienced. We understand how valuable your time is and regret that this caused you to reschedule important work obligations. While we're glad to hear the setup and removal went smoothly, we are reviewing this situation to improve our scheduling and communication processes moving forward. If you'd like to share more about your experience, please don't hesitate to reach out at ************************************* Thank you for bringing this to our attention.Review fromKay C
Date: 12/04/2024
5 starsKay C
Date: 12/04/2024
****** in customer service was very friendly and helpful when I called yesterday for pick up of my unwanted furnitures. Their fee is pretty reasonable as well and timing was pretty accurate per window time given. I was surprised to see two women loaders when they showed up today but they did a great job as men! I will definitely use their service again.LoadUp
Date: 12/05/2024
Hey ***, thank you for the wonderful review! We're glad to hear that ****** provided friendly and helpful service and that our pricing and timing met your expectations. Our female Loaders are just as skilled and hardworking, and were glad they impressed you with their service! We look forward to helping you again in the future.Review fromCindy C
Date: 11/30/2024
5 starsCindy C
Date: 11/30/2024
Load up was the easiest experience I have ever had when getting items picked up. I was advised of where my driver was at all times and I didnt even need to be home. The best part was the price was so reasonable! Highly recommended!!LoadUp
Date: 12/02/2024
Hey *****, thank you for choosing LoadUp and for the great review! We are so glad to hear that you had a great LoadUp experience!Review fromFaaana L
Date: 11/26/2024
5 starsFaaana L
Date: 11/26/2024
The driver and his partner did a great job moving the item out of the apartment and onto the truck, they did a wonderful job, the service was excellent and thank you so very much.LoadUp
Date: 11/27/2024
Hey Faaana, thank you for the great review and for choosing LoadUp! We are so glad to hear that you had a great LoadUp experience!Review fromNeva J
Date: 11/25/2024
4 starsNeva J
Date: 11/25/2024
Scheduling was easy and communication went week from booking, checking in and pick up.LoadUp
Date: 11/26/2024
Hey ****, thanks for the positive review! Your satisfaction is my main goal, how could we have made your experience with LoadUp go from 4 stars to 5 stars? Customer feedback is tremendously helpful in improving our services. We hope to make every area of our industry and your next removal service an even better experience. Thanks!Review fromEbone A
Date: 11/22/2024
4 starsEbone A
Date: 11/22/2024
My driver was great but I didnt know he was 2 hours away. That portion wasnt shared by the **** so I felt bad regarding that but otherwise service was superb!LoadUp
Date: 11/24/2024
Hi *****, thank you for your feedback! Were happy to hear that you had a great experience with your driver and that the service was superb. We apologize for any confusion regarding the timing, and we will make sure to clarify this in the future to ensure smoother communication. We appreciate your understanding and look forward to helping you again!Review fromSharon M
Date: 11/21/2024
5 starsSharon M
Date: 11/21/2024
They were responsive, reasonably price, and the Loaders assigned were efficient, friendly and respectful.LoadUp
Date: 11/24/2024
Hey ******, thank you so much for the great review and for choosing LoadUp!Review fromRuss B
Date: 11/19/2024
1 starRuss B
Date: 11/19/2024
Horrible to work with. First I booked a time and date more than a month in advance of the needed date of service. And paid for it! For the next three days, I had a salesperson calling to book an appointment thats already been scheduled and paid for! I called twice to get them to stop calling. They finally stopped bothering me. Then. Crickets. Nothing. No contact. I contacted them a few days out to confirm everything was fine and theyd be there as scheduled. I also requested they come earlier within the four hour window, rather than later. The *** said theyd make a note. The day of service, I was supposed to get an e-mail and a text, by 8am, with the name of the loader and a better idea of the time. Nope! Nothing! I had to call them. They said I was scheduled and gave me a number to call the loader myself. He said he wouldnt be at my place until after the scheduled service window. This set me back as I had other commitments. As they couldnt honor their commitment, it made me late for my commitment. Once the loader arrived, they had a regular van. Way too small for the load as listed. They had to strap the mattress, box spring and sofa to the roof! Talk about ******* Hillbilly! Not professional, at all. And, I find, the loader is a contractor and doesnt work for LoadUp. He told me he didnt get the job until a few minutes before I called him. They should have been scheduled several days in advance, not last minute. It seems LoadUp has a serious communication issue as well as a scheduling problem. I cannot recommend the company an, further, I dont trust them!LoadUp
Date: 11/20/2024
Hey ****, we sincerely apologize for the frustrating experience you had with our service. Its clear that we fell short of delivering the smooth and professional experience you expected and deserved. We understand how inconvenient and stressful this must have been, from the repeated calls after booking to the lack of communication and scheduling issues on the day of service. Weve shared your experience with our team to address these concerns and ensure that this does not happen again in the future. Please feel free to reach out to us directly if theres anything we can do to make this right.
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