Reviews
Customer Review Ratings
Average of 366 Customer Reviews
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Review fromMt. Tabor Adventist Church P
Date: 11/19/2024
5 starsMt. Tabor Adventist Church P
Date: 11/19/2024
Exceptional crew. They went above and beyond expectations. We needed to reschedule an organ removal at the last minute and they obliged. Communication was great. Value was great! Service was as requested! Will definitely hire them again.
LoadUp
Date: 11/20/2024
Hey there, thank you so much for the great review and for choosing LoadUp! We are so glad to hear that you had a great LoadUp experience and we look forward to helping you again in the future!Review fromRobert M
Date: 11/19/2024
5 starsRobert M
Date: 11/19/2024
Professional service, prompt arrival and quick removal I would use them againLoadUp
Date: 11/20/2024
Hey ******, thank you for the great review and for choosing LoadUp! We are so glad to hear that you had a great LoadUp experience and we look forward to helping you again in the future!Review fromChris H
Date: 11/18/2024
5 starsChris H
Date: 11/18/2024
5 stars-**** was prompt, professional, efficient & friendly. Would recommend & hire again.LoadUp
Date: 11/19/2024
Hey *****, thank you for choosing LoadUp and for the great review! **** is an awesome Loader and we are so glad to hear that he provided you with stellar service and a great LoadUp experience!Review fromNikki H
Date: 11/16/2024
1 starNikki H
Date: 11/16/2024
Today is November 16, 2024 @ 5:39pm central time. I place a order for my couch/loveseat to be removed driver never showed up to pick up my merchandise instead he came took a pic in front of my house and took a pic of some grey couch on his truck that was not mine now yet he completed the order at 1:50PM central time. At 3:25PM I get a text asking for a pic of what I need to be picked up then at 3:26pm they post pic showing the front of my house and a pic of it on the truck. why pic wasn't post before I sent the color of my couch/loveseat. Loadup are rip-offs. I called and talk to several people and they had reschedule my picked up then I get a called saying it's cancelled cause it already been picked up which is not true I'm so ****** off cause I received new furniture today now my apartment overly crowded. I will be filing a dispute with my bank for a full refund on November 18, 2024. I wish I could upload a video of my living room to show that the couch/loveseat still in my house at 6:15pm central time. This is my first time using them I will never use Loadup again.LoadUp
Date: 11/18/2024
Hey *****, we sincerely apologize for the confusion and frustration you've experienced with your order. This is certainly not the standard of service we aim to provide, and I have shared your review with our team to investigate this matter further. They will be reaching out to you directly to make things right and address your concerns. We truly appreciate your feedback, and we are committed to resolving this issue as soon as possible. Please feel free to reach out to us if you have any additional concerns.Review fromDebbie D
Date: 11/15/2024
5 starsDebbie D
Date: 11/15/2024
EXCELLENT service in every way. Prompt response to phone calls, texts and e-mails. Courteous, professional and accommodating. I highly recommend LoadUp.LoadUp
Date: 11/18/2024
Hey ******, thank you for choosing LoadUp and for the great review! We are so glad to hear that you had a great LoadUp experience!Review fromSheryl T
Date: 11/15/2024
5 starsSheryl T
Date: 11/15/2024
LoadUp is amazing! They were here in our remote location the very same day that I requested an appointment and showed up at the exact time. They lowered the adjustable legs on our wood frame bed base. They had to remove the king-sized Avocado Luxury Mattress and plush topper which in their words was the heaviest mattress they have ever lifted, and this is what they do every day! The did so very carefully and with ****** I can now get in and out of bed without a stepstool. We are so grateful to this terrific company. If we have a need for their services in the future, they will be our first choice.LoadUp
Date: 11/18/2024
Hey ******, thank you so much for your kind words! Were glad to hear that our team was able to help with your mattress removal and make such a positive impact. We always strive to provide top-notch service, no matter the challenge, and its great to know that we exceeded your expectations. If you ever need assistance again in the future.Thanks for choosing LoadUp!Review fromMustafa S
Date: 11/12/2024
5 starsMustafa S
Date: 11/12/2024
Great service and the staff are friendly thank you so muchLoadUp
Date: 11/13/2024
Hi *******, thank you for the great review and for choosing LoadUp! We are so glad to hear that you had a great LoadUp experience!Review fromGloria D
Date: 11/11/2024
5 starsGloria D
Date: 11/11/2024
**** **** is the epitome of a courteous, efficient mover. He singlehandedly moved with a dolly, a 350lb folding Proform treadmill and loaded it on his truck. He then proceeded to move my new 90lb folding treadmill in sections up my stairs and finished putting it together. I tested the treadmill to make sure it worked properly and it did! **** also double checked the screws to make sure they were very secure.I couldn't ask for better service or a nicer mover!****** *.LoadUp
Date: 11/12/2024
Hey ******, thank you so much for the great review and for choosing LoadUp! We are so glad to hear that you had a great LoadUp experience and we look forward to helping you again in the future!Review fromBetty S
Date: 11/10/2024
5 starsBetty S
Date: 11/10/2024
The two guys were polite, efficient, timely and did no damage. What more can you ask of with service like that? I appreciate being able to get next day service after making the appointment.LoadUp
Date: 11/12/2024
Hey *****, thank you for choosing LoadUp and for the great review!Review fromKimberly L
Date: 11/09/2024
5 starsKimberly L
Date: 11/09/2024
Great service! I live out of state and had to hire a clean up for my late Dads home. They were on time and loaded up everything very quickly.LoadUp
Date: 11/11/2024
Hey ********, thank you for trusting us during such a difficult time. We're glad we could provide prompt and efficient service for you. Thank you for choosing LoadUp and welcome to the LoadUp Family.
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