Complaints

This profile includes complaints for Southeast Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Southeast Medical Group has 36 locations, listed below.

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• 

  Southeast Medical Group

  4300 N Point Pkwy Ste 300 Alpharetta, GA 30022-4102

  
• 

  Southeast Medical Group

  4235 Johns Creek Pkwy Suwanee, GA 30024-6038

  
• 

  Southeast Medical Group

  111B Laurel Creek Rd SE Calhoun, GA 30701-7000

• 

  Southeast Medical Group

  1800 Northside Forsyth Dr Ste 450 Cumming, GA 30041-8483

  
• 

  Southeast Medical Group

  3790 Pleasant Hill Rd Ste 170 Duluth, GA 30096-5145

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi - I had an overpayment on my account at ********************** (part of Southeast Medical Group) of $158.22. I called the billing office on May 19, 2025 to request a refund, which they said was submitted and was pending a management review. I have not yet received a credit on my credit card, or received a check in the mail. I would like to be contacted to resolve this matter, and will escalate to the ************************************************ and/or Small Claims Court if this overpayment refund is not received by June 30, 2025.

  

  Business Response

  Date: 06/20/2025

  Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23494464
  
  I am rejecting this response because: It's been 5 days and I have not heard back from your billing department. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 07/07/2025

  Thank you for the new information.  Please know that we are reviewing it, and once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23494464
  
  I am rejecting this response because: They've been "working on it" for more than a month. A full resolution would be receipt of the credit balance refund, and I have not yet received this. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed for office AND annual wellness visit-I made 1 visit only. I clearly stated to the PA I was there for annual wellness. Requested no additional services outside of my wellness visit. If the PA thinks we discussed anything outside of the scope of wellness, I shld hv been told and no one has communicated what those services were outside of wellness. The PA and the nursing staff both confirmed I was there for annual wellness. Ive seen the same ** at this office for 10 yrs; same wellness and same discussion every time. Why the PA thinks an office charge is necessary this time is unknown. I now see many other reviews of this same nature. Additional charges being billed during annual/physical visits. Big medical business thinks we shld just pay for anything billed and no one will notice because you reach an age over 60?Disappointed this office has adapted that mentality of business over patient care. Bring patients in as a wellness or annual visit so they can bill additional services- thats called a bait and switch method. Shld be unethical.

  

  Business Response

  Date: 06/17/2025

  Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to
  resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/28/2025 I went for my yearly physical which is covered at 100% by ********** Blue Shield. This provider adds extra charges above and beyond what the contracted rate with **** is determined even though they say they are "In Network" and should accept the contracted rate.

  

  Business Response

  Date: 06/05/2025

  Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it.Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31, 2025 my wife ********* ****, and I visited Southeast medical group to get our prescriptions filled since our insurance had changed in 2025. As new patients we were overjoyed we didn't have to travel to Atlanta, rather a 5 mile trip from our house. My wife's English is bad so I stayed with her as her nurse questioned her and took her vitals. Both her and I supplied Southeast medical with current blood results from Quest taken December 2024. When the nurse asked my wife to disrobe for a *** I told her we just needed our medicines refilled, in turn she asked whom our insurance was with and assured us the insurance would cover any standard testing etc. After that we were separated for our blood work. For me I had a different nurse come in, I gave her my medicines, and current blood results and she asked me to remove my shirt for A EKG, which I just had one a month earlier, then the both of us were x-rayed which our last ** had performed, the took my blood and that was it. The first of May my wife and I both received a bills # ******* for $ ******,. In fairness when we checked out I was expecting to pay for a office visit $ ***** for each of us. $100.00. I would like both of our accounts wiped cleaned except for the $100.00 office visit Both my wife and I are disabled, and have severe preexisting conditions. I feel this company did test that were not even necessary, both nurses were given a copy of both current medical reports is why the insurance didn't pay completely

  

  Business Response

  Date: 06/03/2025

  Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11 2024 I saw an NP provider at ********** Southeast medical group. I have been going to Southeast medical group, in particular West Paces, for years, they have always taken my insurance (UHC). However, I was billed for this appointment under an MD (****** ********) who I had NEVER heard of. ****** Prays is the ONLY MD I have seen working at ********** for the past few years, and I have seen him myself, without insurances issues. However, when I went on 12/11/24, I was bill through ****** ********. I called in January *********************************************************************************************************************************************** OCTOBER 2024. The bill was removed from my account through **********************. However, I recently discovered that this **** ***** existed on my insurance and I owed $318.64. I called and was told by billing that ****** ******** was still employed there and that I could make an appointment with her. I asked her schedule and they said they didn't know and to call the office directly. I called West Paces and ****** *. told me **** ******** no longer works with the practice and had not worked there for over 5 months," she also told me "she only worked at *************" and confirmed that she only ever worked at ************* when I asked her again about it. However, she did not know her exact last date of employment. I called East **** and ******** **** confirmed that **** ****** ******** last day was the end of October 2024." So essentially I was billed for a provider who was NEVER even at the location I went and who was not even employed during the date of my visit, yet they were still using her name to cover APPs. This office is a complete SCAM. When I called billing again they told me it was my fault for not verifying that the MD covering a PA/NP I saw was covered by my insurance, and were super vague about how I was supposed to find out this information beforehand.

  

  Business Response

  Date: 06/02/2025

  Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have yearly well checks every year, insurance with *** which hasn't changed over the years. They booked my an appointment with a ***** ****** NP usually see **** ***** MD. Just received a bill from your office for full amount because insurance wouldn't pay as he was out of network. Phones Billing but they were not helpful.

  

  Business Response

  Date: 05/01/2025

  Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SouthEast Medical group and North Atlanta Primary care double bill you on procedures. I went in for a wellness visit which was covered by my insurance. When they took my blood pressure the doctor noticed it was high so we had a conversation about it which is not 'covered' by the insurance. The covered part is the actual monitoring of the blood prssure but once you discuss it the results, they bill you for an office visit of nearly $300 as well. Just for the doctor saying you have potential HBP you get charged $300.

  

  Business Response

  Date: 03/04/2025

  Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to
  resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11, 2024, I attended an appointment at my doctor's office to obtain a prescription for an upper respiratory infection. The visit was completed in under 30 minutes, and I was seen by a nurse rather than a physician. I subsequently received a bill that exceeded the amount I would have paid at an urgent care facility. After reaching out to my health insurance advocacy group, an investigation revealed that an incorrect billing code had been applied, resulting in charges that were higher than the contracted rate. In March 2024, the original bill amount was deducted from my Health Reimbursement Account (HRA). Later, the correct amount was also deducted from my HRA. Despite providing documentation of both payments, I have been informed that the payments are not being located, even with the evidence supplied by my insurance provider.I believe I am entitled to a refund, as it appears that the medical group has exploited a loophole to withhold my funds. This issue has been escalated within my health advocacy group and is reportedly being addressed by management at Southeast Medical Group, as noted by ********. I am seeking to resolve this matter promptly by recovering the funds deducted from my HRA account.

  

  Business Response

  Date: 02/18/2025

  Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Sad that it took me logging this complaint after 9 months of back and forth to get to resolution. 
  
  Sincerely,
  
  Lore Bull

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/20/2024, my husband visited Southeast Medical Group at North Atlanta Primary Care at the ********* location for his annual PREVENTATIVE physical exam. This was supposed to be a $0 liability since we have 100% covered preventative care under our insurance. After the claim was filed, we received a statement showing a balance of $67.97. We reached out via the patient portal and no one responded. I finally called billing on 1/14/25 and they confirmed it was for a depression screening that he apparently answered questions for during the visit. Note, he did not request this specific screening and when given the screening by staff, no one bothered to verbally tell him it would not be covered by insurance (although billing claims there was some fine print stating it somewhere). I have spoken with other patients and seen other complaints on this site regarding this exact issue. Billing also mentioned they get numerous calls about the same issue. I asked her why the practice continues this approach with their patients rather than simply stating in words to a person that if you answer these questions you will more than likely be billed an additional amount knowing very well that most insurances arent covering it. Instead they are hiding it in some fine print that a patient may simply overlook and probably never imagine that a few health questions could result in additional charges when they were expecting a fully covered preventative visit. It shows poor concern for their customers in my opinion and clearly, based on how far back some of the complaints go, an issue that they do not care to address to give their customers a better experience even though they have received multiple feedback on it. I told billing this morning I refuse to pay for this service and he did not even request the screening and has never had a history of any depression.

  

  Business Response

  Date: 01/22/2025

  Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a payment 4/2/2024 that included a balance due for 11/17/2023 service date. This issue involves date of service 11/17/2023. I continue to receive a balance due of $240.42 but my insurance company's explanation of benefit indicates a credit was sent to Southeast Medical Group with a date 7/26/2024. I called the billing office on multiple occasions. After no resolution, October 10, 2024 I met with someone identified at the **************** location as the associate practice manager. She provided me a printout that shows the credit from my insurance company. She sent an email to the director clinic operations. 11/18/2024, I met with associate practice manager at the **************** location again. She checked and acknowledged she had not received a response to the October 10, 2024 email sent to the director clinic operations. On this same date (11/18/2024), she sent a follow-up email of my request to the director clinic operations again and cc'd me.11/21/2024, the director clinic operations responded via email and advised she was looking into the 11/17/2023 date of service. 12/1/2024, I responded to the 11/21/2024 being patient for a response because I had no other email response. 12/10/2024, I called and left a message for the director clinic operations to call me with an update thinking I would contact her directly. 12/17/2024, I called and left a message for the director clinic operations again because I have yet to receive an update for the 11/17/2023 date of service.I have tried to resolve this issue and have provided more than enough time for *** to do their part with this matter. I feel as if I am ignored and I am concerned this same issue is happening with other patients. My history with SMG, formerly North Atlanta Primary Care, shows that I pay what I owe. So this is not a situation where I am pretending I do not owe anything. I want an explanation for where the credit was applied and if I owe anything after this is resolved, I will pay.

  

  Business Response

  Date: 12/19/2024

  Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to
  resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.