Complaints

This profile includes complaints for Southeast Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Southeast Medical Group

  4300 N Point Pkwy Ste 300 Alpharetta, GA 30022-4102

  
• 

  Southeast Medical Group

  4235 Johns Creek Pkwy Suwanee, GA 30024-6038

  
• 

  Southeast Medical Group

  111B Laurel Creek Rd SE Calhoun, GA 30701-7000

• 

  Southeast Medical Group

  1800 Northside Forsyth Dr Ste 450 Cumming, GA 30041-8483

  
• 

  Southeast Medical Group

  3790 Pleasant Hill Rd Ste 170 Duluth, GA 30096-5145

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tested positive for Covid and sent several messages. However messages are getting responded by people who they have not been sent to and are overseas. That clearly violates my patient privacy. They have made making appointments very tough and using overseas agencies to do so, who have access to my medical records without my consent.

  

  Business Response

  Date: 12/11/2024

  Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that
  we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am originally a patient at North Atlanta Primary Care. Southeast Medical Group brought the practice into their care network promising better care and attention to patients. I have seen exactly the opposite. My most recent interaction to my provider regarding a prescription authorization got a response that the provider would receive the request within 72 hours. The medication is often on backorder and must be ordered by the pharmacy. My provider used to respond personally to these requests within 24 hours -- now I have to wait for the message to get to her and someone has stepped between us. Also, there is a new bot calling to confirm appointments. I don't need a person to call me, but at least clean up the phone script. I am trying to write to the leadership of ****, but cannot find any contact information. I am sure they are working to minimize hands-on care and increase reimbursement. The better way would be to allow patient- centered *care* such as having labs ordered before an appointment so that the results can be ready at the appointment and appropriate care taken vs. ordering labs, meds, and treatments just to have to go back and update later. Also, I know that the providers are being forced to take on scheduling that does not allow them to review patient interactions in a timely manner. Not only does this keep them clear-headed when making health decisions with patients, it impacts their mental health. Nothing about the care at Southeast Medical Group tells me the patient or providers are being prioritized, only the leadership who are working to increase the revenue and rewards CMS offers.

  

  Business Response

  Date: 12/03/2024

  Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 1 2024, I wen to the doctor for a routine appointment. During this appointment I inquired about possible applicability for *******. The doctor agreed it could benefit me. She said that it may require prior authorization and to message her via the patient portal if it did. I found out over the weekend that it would require PA. I sent a message to my doctor via the portal on November 4th asking the PA and provided contact info with my insurer. I sent a followup on 11/6 when I didn't hear anything. I then sent a followup to the practice manager on 11/7. As we had reached the *** I waited until 11/11 to call since I still hadn't received any communication via the portal. I got no call back. I then called on 11/12 and left a VM. I got a call back from someone named ********. He assured me he would escalate the request and I should hear back within 48 hours. No such return communication happened. I called back on 11/14 and left another vm. ******** called back and again assured me someone would get back with me. They didn't. I called back 11/18 and left a vm and haven't heard back this time. I'm unable to discern why this practice is ignoring my pleas for help.

  

  Business Response

  Date: 11/20/2024

  Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you. Your concerns are important to us, and we are committed to improving our services.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this morning with some concerns that I have, and I imagine I may not be alone in these concerns. I have been seeing ******** ******** who is amazing in helping me with my care. I have been a patient with Legacy NAPC since around 2008-ish. My Concern:Account #******, Bill ******* 05/09 owed:$1,246.42 06/06 Owed:$1,359.08 07/09 owed:$1,022.05 I reported a claim to BCBS: my 08/06 bill dropped to $ ******, and my 09/03 bill dropped to $695.54. However, on 09/12/2024, a payment plan started automatically drafting, for a total of $1,359. You are not responsible for this, but you need to be made aware that patients' trust is being lost. I can not be alone in this concern. A reasonable person would be concerned.

  

  Business Response

  Date: 10/25/2024

  Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize for any dissatisfaction you encountered. Please know that we are looking into the issue and appreciate your patience as we work to resolve it. Once we have a resolution, we will have a team member contact you.  

  Your concerns are important to us, and we are committed to improving our services. 

   

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeing similar complaints as mine. My daughter and I were first time patients in this practice. We were charged for 2 visits instead of the annual physical we went there for, just for talking about our overall health. They made 2 visits out of one just for letting them know how our overall health is saying we discussed conditions outside of a physical. If they were planning to charge us for 2 visits we should have been informed. Multiple calls with the billing department and insurance led us to believe that if they had filed as one visit and the right bloodwork codes insurance would have covered it fully. Reached out to billing and convinced them to file again and they promised that they were filing again under one visit. A month later I was told they filed again with the insurance and the insurance didnt pay so the same bill is outstanding. I call the insurance and find out that the claim was not filed again! So I call billing again and they tried to say they filed again but I caught their lie. This practice is a scam. I have never been charged extra for my annual physical. Whatever health issues I have theyve been on going for at least 15 years. Nothing new was being diagnosed. Since they have their own lab they try to rip patients off through that too sending the wrong codes so that they can charge the patient out of pocket. I was told by the billing department that there has never been any issue like this before where patients were upset about being charged for 2 visits. I see other complaints here so that was also a lie! I feel this is not a doctors practice but a way to rip off patients by charging them double visits in just one visit and really doing nothing for their health issues. Nothing new was diagnosed or prescribed than was already in records.

  

  Business Response

  Date: 09/24/2024

  Undoubtedly, there appears to be a miscommunication. We would love to retain you as patients and make your next visit a better experience. We have updated your account(s) and you should not receive another bill for this balance. Please reach out if we can assist any further. ***************
  
   

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/11/24 I presented myself for a long scheduled physical examination and blood and at no time prior to or during the exam was I made aware that there was a change being made in regard to planned reason for my visit. Upon check out a request or question was made as to when I would like to reschedule my annual physical, up to this point I was still under the impression that the reason for my visit was for the annual physical examination and blood work that I had scheduled. Apparently, a decision was made without question or consent from myself to change the reason for my appointment to a cholesterol recheck, I find that decision to be absurd having never in the past or currently been in need of a cholesterol recheck. I left the office without the scheduled physical examination and blood work I presented myself for and billed for a cholesterol recheck and blood work not scheduled by my doctor or myself and of no benefit to me. The only party that benefitted from my visit was Southeast Medical Group.Twice on 07/11 I attempted with the practice manager to find a resolution to the botched exam visit. On 07/13 a complaint letter was summited to Southeast Medical Group stating the facts pertaining to my botched visit and a request that would remove myself and UMR United Healthcare from any financial responsibility for the botched exam visit and blood work. The practice manager and SMG in reply offered no resolution to the matter.I am asking that UMR United Healthcare and myself be absolved of financial reasonability as result of poor decision making and a botched exam and blood work.

  

  Business Response

  Date: 08/05/2024

  Patient has contacted our office and billing numerous times regarding this matter. In good faith, we contacted the Stockbridge location regarding this matter. Since then, this patient has been threatening blasting this issue across all of our social account and has been emailing nonstop after we explained to the patient the update, we received from the office. During his visit on 07/11/24, he yelled at the practice manager in which another patient had to step in. All of this interaction was noted in the patient's chart by the office manager. 

  The response from the billing department on this matter which was equally sent to the patient in which he still disagreed with the statement below:

  The billing department cannot justify adjusting this account due to the patient not wanting to pay. The service was rendered and according to the patient in his own words, he was aware of why he was there. From the note from the practice manager, once the medical assistant realized he was there too early and notified the patient while in the room, the patient still continued the visit even gave labs that were reviewed.
  
   
  We do not agree with writing this account off due to the patient could have left and not continued the visit. He was notified of the mistake and continued with the visit.

   

   

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22060362
  
  I am rejecting this response because: I made no threat to blast social media and I have not posted a single review of the practice; I indicated that I would be contacting the BBB.  The only emails that I have sent are out of curtesy letting them know as to what my course of action is. Possible heated was the conversation with the practice manager depending on standpoint and at no time was she yelled at, I indicated to her that I was taking things to the next level. It is not my actions that are in question, it is that of the practice.
  Service was rendered but not the service that I had requested. The only reason for my visit was for my annual physical examination and blood work for which I had long scheduled several months prior to my appointment. Received emails confirming my appointment and the reason for my appointment all of which indicated SE-Complete Physical 15 Min. Upon check in I was giving many forms to read and sign, one being the Routine Physical Exam / MCAWV Policy form. Again, the only reason for my visit on that day was for the scheduled routine physical exam that I had scheduled, it was not until check out that I was made aware that I had not received what I requested.
  If made aware I certainly would have made an effort to make clear eligibility for my physical exam. I have been a patient at Southeastern Primary Care for decades, I have been using United Healthcare most if not all of those years under the same Delta Air Lines group plan. Deltas group plan has never required 366 days to lapse between annual physical exams, we have always been able to receive annual physical exams regardless of time elapsed. A 2-minute phone call could have verified my eligibility had there been an effort made. Regarding the service rendered, why would I submit to a cholesterol recheck, I have never had nor was I in need of a cholesterol recheck so I find it absurd to suggest that I would accept that as a reasonable option in lieu of my scheduled physical exam.
  There was no mistake, I was made aware by no one that the reason for my visit was being changed. Had I been made aware; eligibility could have very easily been verified or yes, I could have very easily left never to return again.  
  Based on the facts, very justified is my request that UMR United Healthcare and myself be absolved of financial reasonability as result of poor decision making and a botched exam and blood work.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/05/2024

  At the time of the error, the patient could have left and rescheduled his annual physical appointment but continued the office visit and also gave labs that were reviewed. Even though the appointment wasn't for a physical, service was still rendered and cannot be adjusted off per the billing department. The office has since apologized on 07/11 and thereafter for the mishap that occurred when the patient was scheduled a month early for his annual appointment. All of this has been repeatedly communicated with the patient in writing. 

   

  Thank you. 

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22060362
  
  I am rejecting this response because: There was no scheduling error and any assumed error at the time could have been quelled with a simple phone call or online enquiry. With my eligibility satisfied we could have simply continued on with my physical examination. Had a request been made of me to accept a cholesterol recheck in lieu of my scheduled physical exam I resoundingly would have rejected that request being that I have never in the past need nor did I at the time need a cholesterol recheck. At no time during my appointment scheduled months earlier was I made aware of any change to my planned visit, it was only upon check out when the request was made of me to reschedule my physical that SEMGs misjudgment came to light. Apology not need because there was no scheduling error, your assumption and total lack of communicating pertinent visit information to the patient at the time is where the problem lies. The only party that benefited from my visit on that day was SEMG.
    Based on the facts, very justified is my request that UMR United Healthcare and myself be absolved of financial reasonability as result of poor decision making and a botched exam and blood work.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/29/2024 I visited the doctors office to get medication refill. I did not receive a correct prescription for one of the most important medication (the reason why I went to see a doctor in the first place) that I needed and was leaving the country in a week. I called to have the right prescription and to have it changed. I was aggressively yelled at multiple times when I requested and they told me there was a system error and nothing they could do about it. This was after I already self-paid 172 dollars out of pocket. Because I didnt get the prescription I needed, I ended up having to find another doctor last minute and paid for that visit as well. Upon failing to give me the prescription that I needed before my travels, the Southeast medical group charges me a total of 622 dollars (and ****** extra that I needed to pay) just for asking for medication refill WHICH I DID NOT EVEN GET. I already self-paid ****** to this company that failed at a job and I am not going to pay a single dime more to them. Terrible customer service, incredibly unprofessional, ridiculous and arbitrary amount charged for medication refill.Update: after talking to them on the phone, they let me know they didnt apply the self pay discount so I now have to pay ****** dollars. They said even though they messed up and failed to give me my prescriptions (which cost me a lot since I had to find another doctor), they will refuse to remove this amount and I have to pay the full amount of ****** + ******. That is a total of ****** dollars. I refuse to pay ****** dollars for an office that 1) screwed up my prescription 2) yelled at me and verbally abused me for asking about it 3) never fixed the issue and still charges me. If this does not get resolved on here, I will press charges for this fraudulent service.

  

  Business Response

  Date: 07/29/2024

  Hello, 

  The billing department provided us with an update. Please see below:

  
  This patient has several other medications outside of the one (L********) that was not sent to the pharmacy. In addition to the additional prescriptions, the patient had a psychiatry, eye, and cardiologist referral and a lab as well. This is why the charges are valid, and the patient was advised the charges stand.

  
  03/30, a message was added in the patient's portal but not from the billing department. We will trace and listen to the call to determine if inappropriate communication was given to the patient and will provide an update. 

   

  Thank you. 

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22054162
  
  I am rejecting this response because:
  
  I understand that I saw a doctor. Im not refuting the charges for the drug test nor am I refuting paying for the service. As a matter of fact, I have already paid for the service by paying over 160 dollars during check out time, which shows that I have at least paid something on my end in the recognition of the service.
  What I am asking for is accountability for messing up on my prescription, which required me needing to go to another doctors office and for the fact that I was verbally mistreated for asking for the correct prescription. 
  
  
  I was willing to negotiate on my end by already paying partially for the services. But it is unjust on your end to refuse to bring down charges from ************************** to pay the full amount when I 1) did not get the right prescription 2) needed to go to another doctor because you guys messed up and 3) was mistreated in the process for advocating for the right medication prescription. Your failure to take any accountability is my reason for the complaint.  
  
  
  I will continue to emphasize this: that there was no accountability shown from the offices part to account for not giving me the most urgent medication I needed before my trip on 4/6.
  Theres no use mentioning to me the services I DID receive since I already paid 160+ for those services and since you guys refuse to take accountability for what I didnt get. 
  While I asked about getting the correct prescription on 3/30, I was not only told that there was a system error but also was spoken to very rudely. 
  There was no sense of accountability and efforts to get me the right prescription. This led to me having to go to another doctor and pay extra amount to get the right prescriptions needed before the trip because it was never resolved with Southeast medical group.
  
  If youre willing to reduce the full $370 fee as a sign of accountability for the poor treatment I was shown and for the failure to give me the right prescription, then Im willing to withdraw my complaint. If not, I will continue on with my charges against the unjust treatment and errors you guys made which made me pay for another doctors office visit. 
  
  
  I have paid the full amount of 370 dollars for a previous visit when I was given the right medication. But it is not right to demand me to pay the full amount when the office messed up and failed to deliver my medication. I already compromised on my end and paid for the service by paying my portion at checkout. It is not right to demand me to pay the full amount when you guys failed to do your job correctly. 
  
  
  There was no accountability shown for failing to deliver my medication; instead, there was verbal mistreatment over the phone, and the issue was never resolved (I never got the right prescription for lorazepam). So I am continuing on with my complaint. Did you guys ever get me the right prescription for Lorazepam? No. So that cost me a great deal and required me going to another office to get the medication before my trip. The least you could do is to cover the charges I had to pay to get the right lorazepam prescription at another doctors office due to your failure to do so. 
  
  
  It is not right to admit that there was an error in the system yet verbally mistreat me when I ask when it would be fixed, never resolve this issue, and then expect me to pay the full amount. 
  
  
  I expected getting the right prescription. Instead you guys continue to show no responsibility for the error, failed to correct the mistake, mistreated me when I inquired about it, and have not done anything to to mitigate the damage. So I will move forward with my complaint since there is no accountability for your errors. Price reduction is perfectly reasonable when I have already paid over 160 for the services and when you guys havent done what was required on your end.

  
  Sincerely,
  
  ***************** ****

  

  Business Response

  Date: 08/05/2024

  We will send your detailed message to the billing department again to see if they could trace and listen to the call and reach out to you directly regarding this matter. Thank you for your patience. 

  Customer Answer

  Date: 08/10/2024

   
  Complaint: 22054162
  
  I am rejecting this response because:

  I have not yet heard back regarding the case. The phone call on March 29th was with the pharmacy department or at least someone who was supposed to help me get my medication. It was incredibly unprofessional, rude, aggressive and hostile. I simply asked to get my medication and was told there was a system error but was also spoken to with hostility and did not get the right prescription. Please take accountability for this. 
  
  Sincerely,
  
  ***************** ****

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account : *******- I have been going to ********* Family Practice for years because they are an in network provider under Cigna PPO plan. My insurance has never changed. I went into the office on 12/19/2023 for a simple covid test. A couple months later, I got a billing statement of $359.99 for an office visit/covid test saying I went out of network. Which doesn't make sense because I literally confirmed they accept my same insurance with both parties. They are in network providers per Cigna. I called Southeast and notified them, they confirmed they accept this insurance. The error occurred when Southeast bought out Woodstock Family Practice and submitted the insurance claim under the WRONG TAX ID per ********************************* and Woodstock Family practice still to this day accept Cigna PPO but are billing me for out of network. This is a billing mistake, that I have called in numerous times and filed appeals to correct but no one will resolve it.

  

  Business Response

  Date: 07/26/2024

  Hello,

  
  We have reviewed your BBB complaint and online review you left regarding this matter and have escalated both to the Woodstock Family & *********** and billing department for a representative to look into your account and reach out to you regarding an explanation and/or update to this matter. Please allow them time to review your account and contact you.

  Thank you. 

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22041881
  
  I am rejecting this response because:

  I personally called the doctors office who confirmed they accept my insurance and verified I'm in network. Then they transferred me to Southeast billing, *****, who also confirmed you accept my insurance. This is getting out of hand. 

  After multiple requests, please bill my insurance correctly as in network. 

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/05/2024

  The office was notified of the issue after the patient left 3 reviews regarding the same issue. The billing department stated that:

   

  A member of the billing department has corrected this issue and hopefully the insurance will process this claim accordingly.

   

  The patient was notified of this update when our organization responded to his numerous reviews on this matter. 

   

  Thank you. 

  
   

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing Issue-Was charged $250.89 for items discussed outside the scope of a wellness visit. I visited Southeast Medical in ********** for my annual wellness check on Feb 1,2024. I received a bill for $250.89 on May 20, 2024. I inquired with the billing department about why and they said I discussed Hypertension, Hyperlipidemia, and Hypothyroidism during my annual wellness visit. I never discussed any of this as the reason for a wellness visit is to test for these with complete blood tests. Dr ***** went through his list of questions for me during the wellness visit which I answered all of his questions. I did not have any questions during the visit. I am rejecting this bill as it is not accurate and there must be some mistake. I am asking Southeast Medical to drop these charges. I had emails from ***************************** asking me to contact the Dr and Practice Manager. I have not heard back from anyone which is why I am filing this complaint.

  

  Business Response

  Date: 05/24/2024

  Hello,

  Thank you for reaching out regarding this matter. On 5/24/24, the billing department was notified of your complaint. Our team is awaiting a response on this matter and will have a representative follow up with you on this issue. 

  Thank you for your patience. 

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21753470
  
  I am rejecting this response because:Southeast Medical never sent an official response only an automated response that they were looking into it and would respond later.  They have since responded after I sent  several emails through my portal.  Their response was unacceptable to me with an apology that they were sorry I wasn't advised of the charges. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/05/2024

  Hello,

  A response from the billing department states that:
  
  The patient discussed several issues with the provider outside of the annual wellness visit. In addition, a prescription was given as well, so the charges in the patient's charts are valid. 
  
  Thank you. 

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21753470
  
  I am rejecting this response because I did not discuss things outside of the annual visit nor did I request prescriptions 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a bill from the provider with reason "Balance Forward" and no further information, date of service, etc.. Was trying to call to get clarification on the bill and after several attempts to call would sit on hold for ***** minutes and be disconnected. They list a number to call but have no way of actually getting through to someone. In understand there will be busy days but several days and several attempts on those days yielded the same results.

  

  Business Response

  Date: 05/23/2024

  Hello, 

  Thank you for your patience regarding this matter. On 05/23/24, we sent your message with your contact information included to the billing department to have a representative follow up with you immediately.