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Business Profile

Medical Doctor

Southeast Medical Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Southeast Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southeast Medical Group has 36 locations, listed below.

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    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment in office at the ****************** location in July 2022 for a balance related to an office visit that occurred in June 2022. I received an account statement at the end of July stating I owed the balance that I paid in office. I called the doctors office and they said they saw the payment and would get it applied. However, I got another statement at the end of August stating I still owed the balance after having paid it in office and called last month to have someone resolve the issue. I have paid the balance and want the office to correct their records.

      Business Response

      Date: 09/07/2022

      Reached out to the billing department on 09/07/2022, to have one of the representatives look into the matter and contact the patient with a resolution.  

      Customer Answer

      Date: 09/07/2022

       
      Complaint: 17926506

      I am rejecting this response until I hear from the business that my account has been corrected. I have already spoken to the billing department weeks ago and the issue was not resolved. I would like to leave this case open until the matter is resolved.

      Sincerely,

      *****************************

      Business Response

      Date: 09/07/2022

      On behalf of the company, we sincerely apologize for the inconvenience this has caused you. Be rest assured that we are working with the billing department to have this issue resolved. We will keep you updated once the billing department provides a resolution. 

      Customer Answer

      Date: 09/13/2022

       
      Complaint: 17926506

      I am rejecting this response - still have not heard from the office regarding this balance. 

      Sincerely,

      *****************************

    Southeast Medical Group is BBB Accredited.

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