Complaints

This profile includes complaints for Southeast Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Southeast Medical Group

  4300 N Point Pkwy Ste 300 Alpharetta, GA 30022-4102

  
• 

  Southeast Medical Group

  4235 Johns Creek Pkwy Suwanee, GA 30024-6038

  
• 

  Southeast Medical Group

  111B Laurel Creek Rd SE Calhoun, GA 30701-7000

• 

  Southeast Medical Group

  1800 Northside Forsyth Dr Ste 450 Cumming, GA 30041-8483

  
• 

  Southeast Medical Group

  3790 Pleasant Hill Rd Ste 170 Duluth, GA 30096-5145

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before Southeast medical group took over, I was seeing my doctor for years and was happy. Now it seems that this company can't keep medical professionals to stay around. They have such a high turnover in staff, I can't seem to get anyone to email or call me back.I recently filed for bankruptcy and asked them to remove a bill that I keep getting in the mail.I have a handful of emails that I have sent over and over with proof and documentation about my bankruptcy. I was told that someone would get back to me, and I haven't heard from them yet. This exchange started back in January and nothing was done.I even left a message for the Office manager in ************ to have her call me back and get this resolved. That was over a week ago, and no calls. Account number *******

  

  Business Response

  Date: 04/05/2023

  Hello,

  On behalf of the company, we are incredibly sorry for the inconvenience. We have reached out to the billing department, manager, and director of the clinic to provide a resolution as soon as possible to this matter. We will be sure to give you an update.

  Thank you. 

  Customer Answer

  Date: 04/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked annual physical visit at Southeast Medical Group for 11/30/2022 at the ****************** office because my primary care did not have appointments.- completed the visit with *****************************, who asked more questions then normal it was like she was going from a list A-Z, she kept questioning my pap smears, asking if I had pain, very pushy questions, I answered them truthfully. As the visit kept getting longer and longer I reminded **************** I was on my lunch break I did not have concerns and had to go - I received a bill for a regular office visit, **************** charged me for answering to million questions. - I receive the bill in February 2023 for a visit done in November 2022, called billing, left voicemail, NO one calls me back.- today i received a call from collections 202 dollars for the "annual visit" that was charged as a regular visit.- I complained to the office manager ***************************** that it was dishonest what they did, she hung up on my face - I should not be charged for a visit where the doctor initiated all the questions and I was simply answering truthfully, I should have been warned if I spoke to the doctor it would of turned into a Fee visit.- This has been the worse experience dealing with a clinical, it is shocking to see they have multiple locations with the lack of staff assistance and the staff that they do have are rude and unprofessional the office manager said she does not even go to the clinic because of the same issues, she uses an outside clinic,

  

  Business Response

  Date: 03/28/2023

  Hello,

  The office manager spoke with the patient and warned the patient of getting disconnected because the patient spoke condescendingly and disrespectfully. The patient was referred to billing, in which they showed that the patient did sign the *****************: Physical Exam Policy, where anything outside of the annual physical will result in a charge and will be the patient's responsibility. Billing contacted the patient stating that charges cannot be adjusted as a referral was provided and the patient signed the form.

  
  Billing contacted the patient on 03/28/2023 via email. Below is the outline of what was sent to the patient's email address, along with the form that the patient signed. 

  We reviewed your account and chart. We noticed you came to the office on 11/30/2022 for a complete physical. During that physical, there was a conversation about your shoulder popping out of place. As a result of that, you were charged for an office visit as the shoulder issue falls outside of the physical scope. In addition to that, you signed a document on 11/29/22 regarding this very issue. Please see attached documentation and let us know if you have any further questions. 

  Thank you. 

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19861932
  
  I am rejecting this response because:

  I simply answered questions the doctors asked about pain, well-being, during my annual physical. I am being charged for answering truthfully about my shoulder being a pain, that I did not request help with. The doctors suggested another doctor to see it, I dont understand why would I be billed for that. I would never went to a primary care visit for a shoulder pain. These were questions initiated by the physician, seems very manipulated to ask and show concern and bill 3 months after the visit is complete. I did not express concern about anything, everything was initiated by the physical. I was there to complete a required physical and that is it. I was not looking for extra services, blindly. 

  When I spoken to the office manager, I asked if I could be send the copy of the consent that I signed, I asked if I would be charged the mailing of the consent, she thought this was absurd and hung up the phone.

  I told account Manager ******** how much of a struggle its been trying to get a hold of billing department. She advised no one receives a responsive from billing unless she emails them herself. 
  

  i am rejecting the responsive because of the lack of transparency I received during my an annual check up at this office  

  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 03/29/2023

  The patient told the provider she would like a referral to an Orthopedic due to the patient's shoulder popping out of place sometimes. Once the patient said she needed a referral, the provider needed to access and ask follow-up questions regarding why the referral would be required. The patient accepted the referral at the end of the appointment. 

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19861932
  
  I am rejecting this response because:

  during my annual physical visit the doctor asked about historical pain, I told the doctors about my history of my shoulder popping. She asked questions and I answered them. My shoulder is not an issue that was initiated by me. I did not ask for a referral the doctor asked if I would like to see someone

  all of the questions and actions where initiated by the doctor ******* only answered them they were not initiated by me. I did not ask about my shoulder or for a referral these were things offered to me during the visit  

  I did not know answering my annual physical questions would add additional charges, why is the referral cost 200$? This was not my ask I do not agree in paying if it was initiated by the clinic  

   

  I need my bill adjusted or the doctor needs to see me for a free consultation to take advantage of the consultation they charged without my awareness  

  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Southeast Medical Group is continuing to bill me for a doctor visit to their ********* facility. I paid my full copay at the time of the visit and gave them my current up-to-date insurance card. The ********* facility billed my prior insurance company. Immediately upon receiving notice from my prior insurance company that they had received the bill, I contacted the ********* office billing ***** and they assured me it would be corrected and to ignore future bills. The billing error did not get corrected so I contacted the main billing for Southeast Medical Group and was told the same- it would be corrected immediately. That has not happened and at this date, you cannot talk to a person in billing. You are directed to an email address that does not connect to their office. I do not want this turned over to collections. I am on ******** with a supplemental insurance and the bill would be paid if their billing **** could send it to my correct insurance company. So frustrated!

  

  Business Response

  Date: 03/27/2023

  Hello,

  We are incredibly sorry for the inconvenience this issue has caused you. We have notified the ********* location and billing department and expect a resolution soon. We will update you once both parties have investigated this issue. 

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a Dr. **** Nov 10, 2021 with ************. Upon arrival, front office collected a $35 copay (I have a record of this on my AmEx Stmt). Since that time and to this day Mar 15, 2023, I am still receiving bills from them saying I owe $35 despite calling and emailing them since 2022 showing proof of payment and asking them to resolve the matter. Last communication was May 2, 2022 and I was assured by ********************************* that the matter had been resolved. IT HAS NOT. I still continue to receive a bill for $35. All previous emails and voice mails have fallen on deaf ears.No one answers when I call the billing ***** No one responds to my emails. This is beyond ridiculous. It's literally been going on since Nov 2021.

  

  Business Response

  Date: 03/16/2023

  On behalf of the company, we sincerely apologize for this inconvenience. Rest assured that we do not find this behavior acceptable, and we have expedited this concern to our billing department. We will follow up immediately with a resolution. Thank you. 

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19599315
  
  I am rejecting this response because:
  

  Based on past history with Southeast Medical Group, there are no guarantees they will comply and resolve the issue.  Their response is merely a blank statement.  I have tried since March 2022 and have gotten absolutely no response and no help.  I need absolute proof from them that they have resolved this matter in the manner of a written letter to me and to my insurance company ********** Blue Shield.  The letter will also serve as proof to any credit agency that tries to collect as well as to the three credit bureaus, Equifax, TransUnion and Experian.  When this action occurs, I will then reevaluate and respond.

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/17/2023

  We understand your frustration on this ongoing issue. Still, please be assured that we are in contact with a billing representative to provide a resolution and reach out to you as soon as possible. We will make sure they provide a written statement regarding this issue. Thank you.

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 19599315
  
  I am rejecting this response because:
  

  Your email received Mar 16 2023 is not the written response I requested.  I need a full statement showing a zero balance should I be contacted by a collection agency and to provide to the three credit bureaus so that this does not reflect on my credit account.  Thank you.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/11/2022, I visited Southeast Medical Group at North Atlanta Primary Care at **** ***************** #***, Atlanta, ** ***** with Dr. ************************ for my annual PREVENTATIVE physical exam. This was supposed to be a $0 liability due for 100% covered preventative care under my insurance. After the claim was filed, I received a statement on 1/4/2023 and 3/1/2023 showing a balance of $12.99. After receiving my 1/4/2023 statement on 2/5/2023, I contacted them immediately on 2/5/2023 via email and it takes weeks to receive any kind of response. As of today 3/11/2023, this charge has not been adjusted on my claims. I notified them in writing via email on this matter and that the payment due is in error nor is there ANY detail which CLEARLY identifies what this specific charge was for on the bill. There should be NO charge to me nor did I ever request services outside the scope of my insurance coverage for preventative care. I clearly communicated this to the office and the doctor on the day of service. The office replied back on 2/24/2023 via email stating that the charge is for a "depression screen" which I then replied back and told them I did NOT request nor have any depression screen during my 11/11/2022 annual exam so this charge is erroneous and needs to be removed ASAP. They have not replied back in response to my 2/24/2023 email. I expect fast and full resolution to this concern in charging me for a service that I NEVER received nor requested. I expect this charge to be REMOVED ASAP and I expect them to discontinue unauthorized service charges going forward.

  

  Business Response

  Date: 03/13/2023

  Hello,

  
  We are sincerely sorry for the inconvenience this issue has caused you. We have contacted the ****************** location regarding your complaint and will provide an update as soon as we get a response.

  
  Thank you. 

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim #: *********** & Claim #: 23055362206.I visited *********************** office on 01/18/2023. I paid via my insurance with ************************************************** being listed as in-network. On February 1st I received a bill for $197.97. According to my insurance, UMR, this is because of an incorrect diagnosis code being submitted and an incorrect zip code , so, I was billed as out of network. I visited ******************* as a new patient for a regular check up. Some how this was submitted with a diagnosis code for weight loss. After many failed attempts at contacting the billing department I received a response via email that it was reprocessed on February 23rd. However, it became even worse because they did not correct anything but submitted a duplicate claim under a different provider.Now Instead of $197 my bill increased to $415.94!The Procedure or diagnosis code is still incorrect. According to UMR, the claim was submitted for Body mass index and weight loss procedure instead of new patient visit.I did not see ******************* for weight loss or for weight issues. My weight and height was taken before seeing the doctor. I am not sure why my visit is diagnosed as weight loss when this is not why I visited.The provider name is incorrect. I saw ************************************************** on 01/18/2023. The resubmitted claim was submitted under a *********************. These are taken as individual claims and because of that I now owe twice the amount.I have emailed them twice to not only fix their first mistake but the second mistake they made. I have not received any response. It seem now my email is being ignored. This is completely unprofessional and unacceptable. As a new patient I was really hoping to return and be an established patient. After my experience there is no way I will be returning.How can this even be legal? Submitting false patient information to have them stuck with high bills. I will be researching what legal actions can be taken. I refuse to pay anything until this matter is resolved.

  

  Business Response

  Date: 03/13/2023

  Hello,

  
  We are incredibly sorry for the inconvenience this issue has caused you. We have contacted the West Paces location regarding this issue and will follow up when we get a response.

  
  Thank you. 
  

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 19558590
  
  I am rejecting this response because:

  They have not resolve the issue or made an attempt. I still have a duplicate claim for the same service on my insurance.

  The incorrect procedure/diagnosis code is still not corrected. I have a $415.94 bill that I owe because of their incompetence. 

  It is obvious that they do not care to resolve this issue. No one tried to reach me via phone and I cannot reach anyone via phone or email for the billing department.

  I regret going to this place. I have no intention of paying the $415.94. I have documentation to prove that this bill is incorrect. I will be seeking legal action if I am sent to collections because of this.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/20/2023

  We understand your frustration on this sensitive matter. Still, please be assured we are working with the West Paces location and billing department to provide an explanation and resolution on this matter. Thank you. 

• Initial Complaint

  Date:02/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an annual physical exam from the provider and was supposed to a $0 liability due to preventative care. After the claim was filed it shows to have a balance of $2.59. This is going to hinder me from receiving the second portion of my employer funded HSA. I have initially contacted them on January 3rd 2023 and it takes weeks to receive any kind of response. To this day the line item has not been adjusted on my claims.Southeast Medical Group **** Northside Forsyth Drive #************************* Claim #************ Service Date 12/08/2022 Claim Received 12/22/2022 Claim Processed 12/24/2022

  

  Business Response

  Date: 02/15/2023

  Hello ****,

  On behalf of our company, we sincerely apologize for the inconvenience. We are working with the billing department to resolve this matter and will provide you with an update.

  Thank you. 

  Customer Answer

  Date: 02/19/2023

  This is the same response that i have gotten for weeks on end now and with no one picking up the phone in the billing department.  I need resolution to this ASAP.

   

   
  Complaint: 19396695
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/20/2023

  Hello ****,

  We are so sorry, but we are working with the billing department and will follow up with you when a resolution is provided from them. Thank you. 

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 17 notices from my insurance company ********** and Blue Shield regarding claims from North Atlanta Primary Care in ******* for services provided in years 2015 up to 2018. There are a total of ****************************************************** the year 2015 they submitted claims for the dates of: 5/8, 10/9, 12/16. In the year of 2016 they have submitted claims for: 1/27, 5/4, 7/29, 10/10, 10/28. For the year of2017 they submitted claims for: 1/27, 4/28. For the year of 2018 they submitted claims for: 5/7, 5/26, 6/30, 7/28, 2/2, 2/8, 8/6 . These were all submitted and paid in their corresponding time frame. I have not been able to get anyone to explain and help me with this. What is going on?

  

  Business Response

  Date: 01/03/2023

  Hello. We have contacted our billing department and will be sure to update you once we have received a response. Thank you. 

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an initial bill for $333.03 for my daughters preventative visit with North Atlanta Primary Care (account *******). According to my insurance benefits, and confirmed by my insurance by phone, this is a fully covered visit, and I should have only been responsible for ***** per conversation with ****** at Healthcomp on 9/23/22. Insurance rep spoke with the billing office (whom I had been unable to reach), and they informed the insurance that this was an error and that a new statement would be sent for the corrected amount of $*****. However, when I received a new statement, North Atlanta Primary Care changed my account over to a self pay account without any knowledge or agreement from me for this preventative visit. I have been totally unsuccessful in reaching anyone by phone, as they direct you to email. Upon emailing, no one will return a call or respond otherwise. I am very concerned with the ethical and legal practices taking place within this healthcare organization, even more so after reading so many similar complaints, as it appears they are attempting to gather money from the insurance company and still gathering additional money from Patients by making the balance a self pay account. I expect fast and full resolution to this concern and a detailed understanding of this billing practice.

  

  Business Response

  Date: 12/30/2022

  On behalf of the company, we would like to apologize for the inconvenience. The issue has been escalated to the billing department and we are awaiting their response on this matter. We will surely provide you with any updates when notified of the outcome. 

  Thank you for reaching out. 

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,On 7/11/2022, I visited South East Medical ************* clinic for my annual physical appointment. Then I received an invoice with an amount of $265. For "annual physical" i am not supossed to be responsible for any portion of this payment since Cigna gives it as a benefit. First, Practice staff claimed incorrectly that this was an "office visit", not annual physical. Then ********* Practice Manager told us that this was "annual physical", and the claim to Cigna was made this way. Even though she confirmed that it was annual physical, the claim was made as an office visit and we requested that they resubmit the claim. Then she promised to help resolve this issue. I sent reminder messages, but I still receive the same invoice and see this charge in my insurance company, Cigna, account.Attached you will find the following documents:1-AnnualPhysicalAppt.pdf: Evidence that it's Annual Physical 2-PhysicalApptm.jpeg: Evidence that it's Annual Physical 3-CignaClaim.pdf: Evidence that Practice made the payment claim as "office visit"4-CommunicationSouthMed1.pdf: The communication with the Practice Managers 5-CommunicationSouthMed2.pdf: The communication with the Practice Managers 6-NewInvoiceSep132022.pdf: A copy of the invoice we have been receiving from the Southeast Medical Regards,****************

  

  Business Response

  Date: 11/15/2022

  Good afternoon,

  On behalf of our company, we would like to apologize for the inconvenience this issue has created for you. Could you please email the supporting documentation to ******************************************* We were not able to view the supporting documents you attached. In the meantime, we will directly reach out to the practice manager to rectify this complaint and will provide an update. Thank you for reaching out. 

  Customer Answer

  Date: 11/16/2022

  Hi, i had attached all the docs i referred to, but for some reason only two of them are seen now. 

  I am attaching them here again. I also emailed them to the company's email address: ******************************************

  Please let me know if you have further questions.

   

  Regards,

  Ulku&Halit Erdogdi

  

  Business Response

  Date: 11/22/2022

  On 11/17/22, the ************* practice manager was notified of the patient appointment type error and contacted the billing department to have them rebill patient visit as Annual Physical to insurance company.  

  Customer Answer

  Date: 11/22/2022

  Thanks for the response. Please have the management write a response to our last reminder message about this issue through Southeast Medical portal confirming that the corrected claim has already been sent to Cigna. Here is the date and time for that message: 10/18/2022 8:16 pm

  Thanks,

  Ulku&******************

  

  Business Response

  Date: 11/29/2022

  On 11/29/22, an email was sent to management department to have the office manager respond to patients 10/18/22 portal message regarding resubmitted claim to Cigna. 
  

   

  Thank you.