Reviews
This profile includes reviews for Southeast Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 28 Customer Reviews
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Review fromAn S
Date: 05/14/2024
1 starAn S
Date: 05/14/2024
Second year in a row where I am being billed for my annual wellness check AND the labs that are included with my insurance plan. Unfortunately this is unacceptable and I hate having to make this complaint since my provider and the healthcare workers who actually take care of me are amazing. Billing & administrative staff, not so much. Please be considerate of people's finances and update insurance when asked!
Southeast Medical Group
Date: 05/15/2024
Hello,
We want to first apologize for any inconvenience we have caused you. Please email our billing department directly at *************** to have one of our representatives contact you and look into your patient account so we can rectify this matter.
Thank you for your patience.Review fromJesmin P
Date: 02/16/2024
1 starJesmin P
Date: 02/16/2024
Went in for an annual/physical 12/2022 and was charged $400+ for the visit and $65 for the labs. There was no issues discussed with the provider. She examined my neck and thought there may be a enlargement. She recommended to get an ultrasound. At no time of the visit was I verbally informed of potentially having to pay for the visit. Office claims they rebilled insurance but I am still getting statements in the mail. Practice manager states the lab bill would be from the ** ordering ************** bill from practice is claimed to be from an office visit billed to insurance due to findings after examination. Be warned the provider will ask numerous questions and attempt a thorough examination just to find a reason to bill you insurance more than what is necessary. I would not recommend anyone to this practice as they are scheming to get money from insurances and patients.Southeast Medical Group
Date: 02/19/2024
Hi ******. We are sorry to hear about your disappointment with us, and we would like to personally assist you with making things right. We will reach out today to discuss, or you can contact us directly by email if it's more convenient. We look forward to responding to your billing issues.
ThanksReview fromMonika C
Date: 10/05/2023
2 starsMonika C
Date: 10/05/2023
This preview is based on the billing practice that during a physical if you happen to request refills of your medication, you are billed an extra amount of money outside of the physical appointment. I was not told that is the dr submitted refills that I would be billed extra. My rating would have would been a 1 for that unfair practice, but the service and the people that work there are very nice, which is why I am rating a 2Southeast Medical Group
Date: 10/23/2023
We apologize for any confusion you experienced during your visit. We understand your concerns and would like to address them. Please contact our billing department at ************ option 6 so we can assist you further. Thank you for bringing this to our attention.Review fromChristine M
Date: 08/26/2023
5 starsChristine M
Date: 08/26/2023
I have been a patient when they were still North Atlanta Primary Care, they have continued to be who I choose as my PCP for all my health needs. I trust them enough to refer my Mom over to the practice. She was recently having swelling in both of her lower extremitys. I called and was able to get an appointment right away the same day after being triaged over the phone. My fear was that she might have a DVT. The provider saw her and of course wanted to make sure it was not a DVT and ordered an ultrasound. Luckily, they also perform ultrasounds at the practice. The ultrasound schedule was filled already since her doctors appointment was one of the last appointments in the day but they were incredible, and the ultrasound tech agreed to have her added onto the schedule and stay a few minutes more. Thank goodness the ultrasound showed Mom did not have a DVT and relieved so many fears. This is a great practice and that is why we will continue to come here and refer the practice to whoever asks us for a reccomendation.Southeast Medical Group
Date: 08/29/2023
We really appreciate you taking the time to share your feedback and being so open with us. We hope youll come and see us again soon! Thank you so much for your kind words and patronage. Please don't hesitate to reach out if you have any questions. Take care!Southeast Medical Group
Date: 08/29/2023
We really appreciate you taking the time to share your feedback and being so open with us. We hope youll come and see us again soon! Thank you so much for your kind words and patronage. Please don't hesitate to reach out if you have any questions. Take care!Review fromDan A
Date: 06/09/2023
1 starDan A
Date: 06/09/2023
Ever since they merged with SE Medical group, it is frustrating to get any answers about anything! I've tried emailing the Dr and PA for refills and no responses. Left voice mails...no responses... I have been a patient here for 8+ years and never had issues in the past.... as I said this new group is not up to snuff. I may have to consider moving to another practice if this doesn't change quickly.The doctors are fine, the system is AWFUL!!! I go to ******* **************** location, so I see it is the same problems across their whole system.I just called, waited on hold 20 minutes and got flipped to the useless voice mail I have tried 3X before. Unbelievable!Southeast Medical Group
Date: 06/16/2023
Hi ***. We apologize for the experience you had during your visit with us. Our goal is to provide the best possible care to all of our patients, and we are disappointed to hear that we fell short in your case. We would like to address your concerns and discuss this matter further. Please give us a call so we can make things right. Thank you.
Review fromKarl K
Date: 05/23/2023
1 starKarl K
Date: 05/23/2023
I tried twice now to make an appointment. I have never been there so I thought to call first. Not only did no one pick up, but the option to leave a message wasn't working. How sorry, I won't be going there.Southeast Medical Group
Date: 05/30/2023
We are sorry to hear about the negative experience you had with our phone and email services. This is not the standard we hold ourselves to and we apologize for the inconvenience caused. We will be sure to address these issues with our team and office manager immediately to make sure that our patients are receiving prompt and efficient communication.
Thank you for bringing this to our attention.Review fromGlenda B
Date: 05/23/2023
1 starGlenda B
Date: 05/23/2023
Horrible. Long time patient and the office service is so very poor. This complaint is not about the doctors...it's the office personnel. You cannot call to get an appointment....you are told to wait for the next available representative. You are never connected to one. After holding so long a recording says you have to leave a message. It just doesn't let you do it. Also, it says you can leave a voice mail by pressing 10 at anytime and they will return your call.....but if you press 10 a recording comes up that says no one is available to take your call and hangs up. If the doctors don't take note on these issues they are going to lose their patients. So, if you are not computer literate (as many of the elderly are not) there is no way to contact your physician for an appointment.Southeast Medical Group
Date: 05/30/2023
We understand your disappointment with our company and agree that this is not acceptable. It’s important to us that our patients are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Once again, we are incredibly sorry for the inconvenience.
Review fromLo H
Date: 05/17/2023
1 starLo H
Date: 05/17/2023
TERRIBLE service. I have been a patient with NAPC for over 10 years (my PCP). Once NAPC changed to Southeast Medical I immediately encountered an issue with billing. My primary care left and was no longer with the practice for which reception scheduled me with another Doctor. As it turns out they booked me with a physician that is out of network for my insurance. Why would they do that one would ask....No one could provide an answer. The story changed 4 times as to why I was being charged X amount - ranging from the incorrect code was selected when billing was done, to "Oh we need to change ** to the covering physician". BCBS continued with their reason stating the doctor is out of network. I have tried to express this numerous times only to hear "we will look into it and have someone get back to you". Meanwhile, I continued to receive past-due notifications that no one put on hold while they investigated. I was finally fed up and paid the outstanding amount. As of today no one has reached out to resolve my issue which means I paid for a service *** to their error. I am so very disappointed that they did not take the time to figure this out and would rather lose me as a patient after all these years. Great inconvenience.Southeast Medical Group
Date: 05/22/2023
Hi Lo.
We value our patients' feedback and would like to thank you for bringing this to our attention. We have relayed this issue over to the office manager and billing department and will provide a resolution. Once again, we are incredibly sorry for the inconvenience.
Thank you.Review fromJames C
Date: 04/17/2023
1 starJames C
Date: 04/17/2023
My issue with this location is trying to get approval for prescription refills for medication that was prescribed by physicians at this location. Every time my prescription needs approval for refills and my pharmacy calls this office for approval, it gets ignored. The pharmacy will then call me and I have to call the office myself and repeatedly beg them to approve refills. The added problem is that one of the medications is very hard for the pharmacy to get and they only get a very limited supply of it and can't hold it while ************** has better things to do than send in the approval to dispense it to me. I've had to go days and sometimes weeks without medication that they prescribe because they refuse to send the pharmacy the required approval. When I call them myself I always, 100% of the time, have to leave a voice mail which they never return the day I leave it and only rarely gets returned at all. I'm told that this falls on the office assistant but they will not give me her contact number for me to try to resolve this matter. If you're going to prescribe medication then how about approving the refills when it runs out.Southeast Medical Group
Date: 04/19/2023
Here at Southeast Medical Group, we strive to provide an excellent patient experience for every patient. We appreciate you bringing this experience to our attention and would like the opportunity to address your concerns with our company. Please email *******************************************.
We look forward to hearing from you.Review fromLori A
Date: 03/08/2023
5 starsLori A
Date: 03/08/2023
Great doctor, the office is very professional. No waiting seemed to care about my overall health and well-being. Made me feel comfortable and at ease discussing my health concerns. Highly recommend Southeast Medical Group.Southeast Medical Group
Date: 03/13/2023
Thank you for taking the time to leave us this positive review!
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