Complaints

This profile includes complaints for Loanmax's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Loanmax has 193 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Loanmax

  3440 Preston Ridge Rd Ste 500 Alpharetta, GA 30005-3823

• 

  Loanmax

  3753 Center Rd Brunswick, OH 44212-3031

• 

  Loanmax

  328 Pike Street Marietta, OH 45750

• 

  Loanmax

  6143 County Road 107 Proctorville, OH 45669

• 

  Loanmax

  805 S Hamilton Rd Whitehall, OH 43213-3001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to LoanMax on September 14th 2020 to see about a title loan. There was a hurricane forecasted that was going to be quite serious and I reside in a trailer with my two boys under the age of 12 and wanted to be able to evacuate.I had heard of title loans when you're in need of cash fast. I made the phone call to Loanmax and they told me all I had to do is bring in my ************************* vehicle and that was it. So I did . Filled out the appropriate paperwork ,she took my titlle, looked at my ******* signed the paperwork . In my understanding, stated that I was getting a $1,500 loan and was to pay back $1875. And from my understanding to the fact that the payments were rather high I thought that was fair I would get the loan paif back rather quickly. However after making a $450 payment in October 2020 and then $490 November 2020 -followed by $450 in December 2020 and then in January 2021 a payment of$400. I don't seem to have a record of February 2021's payment but then March 10th a payment of $375 and again April 2021 for $337.50. Those figures anounts to $2502. And that figure is almost $700 over the amount in my paperwork. I haven't made a payment since the last one in April 2021 and that's due to the fact that I thought I overpaid but they're still saying I still owe $800.?? How can that possibly be? With these figures I paid more than twice the amount back in a very timely manner. So I can't imagine if interest would have anything to do with the change how can you pay that much interest when you pay the loan off that quickly -in less than 7 months ,I paid back the loan twice. I don't know how that can be legal. At one point they called and said the settlement was $250 but just recently the settlement is $850. I believe this company is scamming desperate consumers at their lowest.It's been a year since I made a payment $ last month they used aggressive language -i need to pay$850 or more action will be made.

  Business Response

  Date: 07/25/2022

  Thank you for notifying the ******* of Ms. ***** complaint.  We appreciate this opportunity to respond. 
  
              The ******* operates in strict compliance with state and federal laws and has committed no wrongdoing.  On September 14, 2020, ************ borrowed $1,500.00.  The terms, conditions and cost of the loan were fully explained to ************ by the *******s personnel, as well as on the loan documents as required by the Federal Truth in Lending Act.  Based on the monthly income and expense information that ************ entered on her application, the loans scheduled payment was within her ability to repay.  At no time did ************ indicate that she was confused or did not understand the terms of the loan.  
  
  Ms. ***** loan was due in full on October 14, 2020. A review of her account reveals that instead of paying her loan off in full when due, ************ elected to submit the minimum amounts needed to extend her contract.  The last time she extended her contract was on April 13, 2021.  After ************ defaulted on her loan, the ******* made a good faith effort to try and work with her, but she has been uncooperative and had limited communication with the *******.   
  
  Notwithstanding the above, the ******* always tries to work with customers.  With that said, in a good faith effort to resolve this matter, the ******* is willing to settle Ms. ***** account for the reduced amount of $200.00.  If ************ is interested, she should contact the *******s Assistant General Counsel,******* at ************ by August 5, 2022. 
  
              Thank you again for your assistance with this matter and the opportunity to respond.