Complaints

This profile includes complaints for Loanmax's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Loanmax

  3440 Preston Ridge Rd Ste 500 Alpharetta, GA 30005-3823

• 

  Loanmax

  3753 Center Rd Brunswick, OH 44212-3031

• 

  Loanmax

  328 Pike Street Marietta, OH 45750

• 

  Loanmax

  6143 County Road 107 Proctorville, OH 45669

• 

  Loanmax

  805 S Hamilton Rd Whitehall, OH 43213-3001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Of Transaction Amount Charged Penalized For Paying Early

  Business Response

  Date: 10/21/2024

  Thank you for notifying the company of Ms. ****** complaint.  We appreciate this opportunity to respond. 
  
              An investigation into Ms. ****** complaint proved the company committed no wrongdoing.  On September 25, 2024, Ms. ***** borrowed $3,025.00.  Her loan is due in full on October 25, 2024.  The annual percentage rate and finance charge were fully disclosed to Ms. ***** by the companys personnel, as well as on the loan documents in compliance with the Federal Truth in Lending Act.  Based on the monthly income and expense information that Ms. ***** entered on her application, the loans scheduled payment was within her ability to repay.  At no time did Ms. ***** indicate that she was confused or did not understand the terms of her loan.
  
              A review of Ms. ****** account reveals that on October 18, 2024, she elected to submit the minimum payment needed to renew her contract.  ****************** statement,she was not penalized in anyway whatsoever when she submitted the payment.  Further, as shown on the payment receipt, a proper portion of her payment was properly applied to the principal balance.  Finally, as explained in Ms. ****** contract, when she elects to renew, she must submit at least ten percent of the loan's original principal balance, in addition to any accrued and unpaid interest, to reduce the principal balance outstanding.  With that said, the company is unsure why ******** submitted the complaint.
  
              In closing, the company operates in strict compliance with state and federal law and has committed no wrongdoing.  **************************** have any further questions or concerns, she can contact the companys Assistant General Counsel, *******, at ************
  
              Thank you again for your assistance with this matter and the opportunity to respond.  

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 13, 2023 ************ had my Range Rover Sport repoed for loan that I DID NOT TAKE OUT. The loan was made to a *******************. Who has never owned nor possessed the legal title or document for my Range Rover. If this company would have done their due diligence and ran a simple DMV check they would have been informed that the owner is myself. Now they are claiming to not have the Range Rover or know anything about it. I was told in January ************************************************************************************************* with in 60 days. That has come and gone and I still do not have my car back. I do not understand how this is not considered out right theft. Because the title is in my name not Star *******. At this point they have much emotional distress, family fall out and the loss of my job. As well as all my grandkid's christmas presents are inside that Range Rover

  Business Response

  Date: 10/14/2024

  The registered owner listed on the vehicle's certificate of title borrowed $2300 from the company, using the vehicle as collateral. At the time of the loan, the owner provided the company with a free and clear title. No payments were made and therefore, the company repossessed its collateral. After repossession of the vehicle, the State of Arizona Enforcement and Investigation branch of the **************************** began an investigation involving the vehicle's title. Accordingly, the company is prevented from doing anything with the vehicle as it is part of the State's investigation. Ms. **** is well aware of these facts. If she would like to discuss this matter further, she can contact *******, the company's attorney at ************.

• Initial Complaint

  Date:09/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told on March 24th, 2022 that my truck was sold for auction. I have called and called. All they can tell me is that they will call me when my check is cut. Its now September 15th, 2024, and I still have not received my check. Every time I call, they tell me that they are sending an email to the supervisor. I have never heard back from the supervisor. This has gone on for too long. If this doesnt help, then I will have to see what further action I can take.

• Initial Complaint

  Date:09/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The place has called my personal cell phone asking me about a callback number. I have not conducted any business with them nor have I approved of any business with them and are personally doing this to ensure nothing happens other then knowing its a callback number. I have been victim to potential scam bait calls and want it on record that I do not approve of any transactions. Per MN law as well we have the right to disapprove any supposive transactions as well verbal or otherwise and are making sure its in compliance with such. The call to my personal cell was made to me today (9/12) at 3:25 where I could not hear what was being asked. I do not need any loan, business, or otherwise associated approved or needed at this time and are covering all basis of said accounts. Furthermore I would formally like to request that I be put on a do not contact listI do not want to be contacted directly for this and rather have it be notified and put on record here as if there happens to be any charges or otherwise I will be filing a dispute as again I am not seeking nor approved of any loans or business with them

  Business Response

  Date: 09/16/2024

  Thank you for notifying us of Mr. ******* complaint.  We appreciate this opportunity to respond.

  The company operates in strict compliance with state and federal laws and an investigation into the complaint proved it committed no wrongdoing.  The company called Mr. ***** on September 12, 2024, because a customer listed him as a reference.  Mr. ***** stated that the did not know the customer and thereafter, the company removed his telephone number from its records.  With that said, no further calls have been made or will be made to Mr. ******* telephone number. 

  Thank you again for your assistance with this matter.

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pawned my title. They p picked up my car for non payment. I called with the money to retrieve my car within 4 days. They changed the amount on me and took my car to auction inside of 1 week. They have not remitted the nearly 3k they owe me from the sale of my car. It will be one year in Nov. They never return calls and even hung up on me. I feel like I was tricked

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my title out of Lian *** Title **** about 3 months ago. It was electronically filed with the state. They refuse to release it. They are saying I need to come to their ifffice and get a lien release and tag it to the tag office. The tag office e will not accept it. They said it was electronically filed and has to be electronically released. Every time I call the manager cussed me out . Theyve lied to me a couple of times and said they were waiting on it. I believe they electronically filed it but didnt send it to the state. They have lost other peoples titles.

  Business Response

  Date: 09/04/2024

  An investigation revealed the company committed no wrongdoing.  As normal procedure, when ****************** paid her account off in full, the company released its lien electronically and requested a paper title from the DMV.  Unbeknownst to the company, the title was not mailed to the company's correct address and the **************** returned it back to the DMV.  The company has corrected the address issue and requested another title for ******************.  It normally takes 5 to 10 business days for the company to received a title from the DMV.  In the meantime, the company has offered to give ****************** a lien release form and an $18.00 check for the cost of a new title, but she has refused that offer.  With that said, the company will call ****************** as soon as the new title arrives at the store.  Thank you for your assistance with this matter. 

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a title loan from loan max for $1000 because I needed the money for a personal emergency. In an attempt to pay the loan off sooner and avoid the obnoxious interest charges, I tried to make an additional payment more than once. They refuse to take an additional payment for anything above and beyond the monthly payment unless it is in the form of a cash or money order. This forces me to drive an hour and a half round-trip. I also believe that this is at the very least poor business practices. This is a secured loan because they have the title to my car. Yet their policies force me to maintain a higher low amount so they receive more money for their obnoxious interest rate. I have also asked them to send me a link so I can try to pay my loan online. They sent me the link and then when I click on it, it says its expired. No one will send me my account number or help me be able to review my account with their online system or app.This poor customer service is resulting in me paying far more money than I want to in interest for this thousand dollars

  Business Response

  Date: 08/19/2024

  Thank you for notifying us of ************************ complaint.  

  The company operates in strict compliance with state and federal laws and has committed no wrongdoing.  As explained to ******************** when she obtained her loan, payments over the minimum monthly payment can be submitted with cash, cashiers check,money order or Western Union.  The company is sorry that ******************** is upset, but this policy was explained to her when she obtained the loan. 

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22113762
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/20/2024

  Thank you for notifying us of ************************ additional correspondence.  However, as previously stated, the company has committed no wrongdoing.  

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around the beginning of May, I got a title loan against my ****** titan OK Im I took out 1000. I got $1000 and then I the next month June 10 or 11th. I went into ***** and hit off the loan in the entirety which was not at the paperwork that you paid it off and I think sure I asked questions about when I was getting my title back and they said One to two weeks they would send me the title title to me never dad never happens because were now looking at August 1. Im filling out this form on July 31. they did finally send me a paper as Nebraska state Nebraska non-participating lender release form so I can go get my title. I finally went in there to get my title. Give me my title because they said that these people are participating wrong people OK I need to go to them and get my title, its electronic. They have never done anything when I got out of the ********** I to them. I and why did you know what this was about because this is too important to me this is the title of my car. I paid up alone faxing belly down. That information would be acceptable. I even tried to call the guy who notarized name is down in ******** he didnt answer my call, but I finally got to talk to him while I was sitting in the office, this is unacceptable. Thank you for your help. This is wrong about them and now they dont even answer their phone call ID thats not right thank you.

  Business Response

  Date: 08/14/2024

  Thank you for notifying us of ************************ complaint.  We appreciate this opportunity to respond.  

  An investigation proved the company committed no wrongdoing.  The company has tried numerous times to release its lien.  The Nebraska DMV has refused to release the lien (wouldn't even accept a notarized letter on company letterhead), unless its released electronically through the *** system.  However, the *** system does not even have the vehicle's title in its system.  The company has submitted a help ticket to *** and is contacting them on a daily basis requesting assistance.  The company has reached out to ******************** and explained the issue to her.  If ******************** would like a notarized letter from the company's Assistant General Counsel, ******* to take to the Nebraska DMV, she can contact ******* at ************.  In the meantime, again, the company is in constant communication with *** to resolve this issue. 

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22077353
  Because this is what the *** told me has to be done in order to get the loan released and get my title so that we talking or doing other things that are not gonna help in resolving the issue just wasting my time and their time do the steps some examples I give you, then get my title and we can resolved send. I think that are not making any sense to me and its just their excuses are stupid. I think theyre better things and other things that can do better resolved things than what they speak of what they have told me doesnt make sense , I think they could be doing more resolving this matter than just blame it on somebody else and that just doesnt make sense wasting my time and just doesnt sound right this is what the *** told me they needed to do so anything other than that those what they need to do and some other c*** that doesnt make any sense and stop wasting my time and stop blaming on other people Coming up with excuses that make no sense
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/21/2024

  As previously stated, the company committed no wrongdoing.  The *** required that the lien be released electronically, and that was impossible due to things beyond the company's control.  Nonetheless, the *** has finally released the lien from ************************ title.  With that said, the company considers ************************ account closed and will assume the same with regards to this matter.

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22077353
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************************* I will believe it when I see it. They have told me this before and nothing happened. I havent received my tile yet when I get my title in my hand I will believe it until then. Ive a hard time believe it because this is the same one of the same thing happened to me before and I said so then I wont believe until I get my title in my hand thank you 

• Initial Complaint

  Date:07/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024, I came to Lonestar title loans to get a title loan I received 2900. They told me my pans will be 772 a month the way that they explained it to me was like you could come in before and put money towards it to finish paying it off quicker, thats how I understood it but That is not the case youre only paying 772 and nothing is going to the principal. Right now weve made three payments which comes to $2258. I I didnt quite understand how the balance wasnt going down if anything it keeps going up. The balance to pay this loan off is $4400. This is outrageous. That means were paying almost 3 times the amount of the actual loan, which I understand that places do charge extra on interest, but this is really extreme. If I was to pay this balance plus whatever Ive already paid thats almost $7000 for a $2900 loan, any help you can give me or something I dont know because I live my paycheck to paycheck and this is really hard .

  Business Response

  Date: 07/19/2024

  Thank you for notifying the ******* of Ms. ***** complaint.  We appreciate this opportunity to respond. 
  
              An investigation into Ms. ***** grievance proved the ******* committed no wrongdoing.  On February 17, 2024, ************ borrowed $2,933.00.00.  The total cost of the loan, plus fees and interest were explained to ************ by the *******s personnel, and clearly disclosed in large, bold print on the loan documents in compliance with the Federal Truth and Lending Act.  Based on the monthly income and expense information that ************ entered on her application, the loans scheduled monthly payments were within her ability to repay.  At no time did ************ indicate that she was confused about the terms of her loan. 
  
              A review of Ms. ***** account reveals that she has not submitted all her monthly payments as agreed.  Moreover, when she has submitted a payment it was never more than the minimum monthly amount due.  Despite Ms. ***** contentions, a review of her receipts proves that a proper portion of each of her payments were applied to the principal amount borrowed.  As explained to ************, she could always submit more than the minimum monthly amount due in order to reduce her outstanding principal balance.  Most of the *******s customers pay off their ********************** in a short period of time, which significantly reduces the amount of interest and fees the borrower pays. 
  
              Notwithstanding the above, the ******* is a customer focused business and always tries to work with customer as opposed to repossessing a vehicle. With that said, in a good faith effort to resolve this matter the ******* is willing to settle Ms. ***** account for a reduced amount, payable over time and her signature on a simple release.  To take advantage of this offer, ************ must contact the office where she obtained her loan by July 25, 24, 2025, and submit her first monthly settlement payment as soon as possible because she has not submitted a payment since May.   
  
              Thank you again for your assistance in this matter and the opportunity to respond.  

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan to help with my ****************** rent in 2023. Today, Loanmax is operatig in bad faith in *******. For the last year, Loanmax has kept a lien on my cars registration through the ***** suggesting reposession while payments were being made. I've asked repeatedly that the lien be removed. They would not remove it. In June 2024 I met with the Florida Attorney General ******************* office, the Secretary of ***** and Sec of Financial Services about this issue. They also have a formal letter of complaint.On June 10, 2024 I received a call from a supervisor with LoanMax from the number ************* as a returned call . This was after I was diagnosed with colon cancer in January 2024, which had me undergo surgery, nearly a month in the hospital, then rehabilitation, then home healthcare. and now chemotherapy. I've not gone this much without working in my adult life. I explained all of this to the supervisor with Loanmax. I even explained to her that If i am unable to drive my car it affects my health in this cancer fight... as i need to be able to access healthcare quickly i.e. driving to the cancer center when needed, emergency room , doctors appointments and etc. I've always made payments to Loanmax when healthy and Loanmax has always reminded me of payments upcoming as recently as May 2024 ( attached). On the call I asked about making a payment and asked how much so that we can have a plan to get the balance paid. I again asked that the lien be removed from my registration and stressed how it impacted my health. She hung up on me after stating repeatedly that she did not like me mentioning my cancer and my health issues. She hung up on me before we could set up the payment we both wanted. ******* is looking into how what Loanmaxx has done violated FS ******** (with other statutes) and the spirit and letter of the law giving Loanmax access to Florida vehicle owners. I need to have the lien removed and be able to pay off balance for my health

  Business Response

  Date: 07/08/2024

  Thank you for notifying us of ******************** complaint.  We appreciate this opportunity to respond.  

  The company operates in strict compliance with state and federal laws and has committed no wrongdoing.  In 2023, ****************  borrowed a total of $3,174.75.  To date, he has only submitted payments totaling $1,177.00 and has not submitted since August of 2023.  With that said, his account are severely past due and therefore, the company is trying to locate its collateral for repossession.  Recently, **************** spoke with the office supervisor.  Despite his statements, **************** was rude and uncooperative. Regardless however, the office supervisor, sympathetic to his health issues, offered to remove the report on the vehicle's registration if he simply submitted the minimum payments due to bring his accounts "current".  In response, **************** kept talking over the office supervisor and demanding that the remark be removed from the vehicle's registration.  With that said, if **************** would like to submit the minimum amounts due to have the remark removed from his registration he should call the office where he obtained his loans at ************.

  Customer Answer

  Date: 07/10/2024

  Sending a copy of letter sent to Florida Attorney General