Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It happened today Feb 28 2023. This business mailed me a check for $5.00 (I did not request this check). Nothing on the check obligated me for any action whatsoever. I put it in my checking account a few weeks ago.Today one of their sales person came by and insisted that if I did not talk to him, "they" would keep coming after me because I cashed the check. He implied that I owed it back to them. I had to threaten to call the police to get him to leave. I worry more about the other people that they may have spoken to in this manner. It may be some kind of scam to rob the elderly. That is why I believe they should be investigated.

  

  Business Response

  Date: 03/03/2023

  Good morning.  I apologize for the experience you are had from the agent that came to your door.  This is not the way we expect our agents to behave.  We will immediately remove your information from our database so that you will not be further contacted by any other agent including that one, and we will contact the manager of the agent involved  to take action to eliminate this type of behavior from ever happening again.  The check is our gift and does not obligate you or any other person receiving one to accept a consultation or make any kind of purchase. Your response at the door should have been honored immediately so I would like to apologize on behave of our organization that they did notleave as they should have and for the comments they made.  I hope you will accept our apology not consider this agent to be reflective of how we instruct them to do business. The privacy and wishes of the senior community is extremely important to us and we expect all agents to adhere to these values when acting as an agent for us.  Thank you for bringing this issue to our attention.

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the course of 5 months i have received on average ***** phone calls per day even after repeatedly requesting to be removed from their call list. I thought Auto-Dialers were illegal? This is Telecommunications harassment and i intend on reaching out to a lawyer in the future for a class action suit as multiple neighbors and friends are getting the same thing.

  

  Business Response

  Date: 03/17/2023

  These calls are not coming from our company.  Over the past few months, we have been alerted to a third party that has been using our name to make these calls.  We are working with law enforcement and our legal counsel to determine the identity of the party making these calls. However, given the ease in spoofing numbers, this has been difficult.  If the complainant is willing to provide additional information, such as the date and time of some the calls, what number was identified in the caller id for the caller and the number that was called, we can provide that to our investigative team.
  
  North American Senior Benefits, *** takes full compliance with the **** and related laws and regulations very seriously.  We are working diligently to the extent we can to help stop these calls.

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a check in the mail addressed to my dad whom passed away in 2020. My dad has never used my address and I have never used his name to get anything sent here. How did **** get his name on my address. Also I am 41 with health insurance already. Please correct.

  

  Business Response

  Date: 01/09/2023

  Greetings, 

  Thank you for making us aware of the unsolicited marketing materials you have received.  I have let out marketing team know and the address will be removed from our data list.  We purchase data from a large data company and use the information we purchase from them..  I will let them know this is an error.  

  Thank you,

  ******, Client Support Manager

• Initial Complaint

  Date:12/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  an insurance agent lied to me and made me cancel my established life insurance policy because she said it wouldnt pay

  

  Business Response

  Date: 01/09/2023

  Greetings,

  I am very sorry to hear that you have concerns about your policy.  We would recommend speaking to the insurance carrier-the company that holds the policy.  They can go over the details of your policy with you.  If you would like to have a different Insurance Broker look at the policies and review the coverage between the two policies for a second look I am happy to put you in touch with someone.  I can be reached at ******************************* and would like to elevate your concerns.  We can also be reached at ************.

  Thank you,

  ******, Client Support Team Manager

   

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FRAUD ALERT $ 5 scam North American Senior Benefits, *** They send a live $5 checks to seniors in the mail. When a senior cashes the check, as was the case with my consumer, it gives them permission to contact them about the services they provide. North American Senior Life Benefits, ***. agent ****************************** has been calling my consumer ************ for several weeks to try to get her to purchase life insurance. He finally showed up at her home, uninvited. ************ told the agent, he would need to call her case manager, to discuss the issue of purchasing life insurance, as she didnt fully understand everything about insurance and that the case manager would give her guidance. The agent called our office ******************* services) today. He told the front desk that he was sitting with the consumer ************, and that he was an administrator from the state. I returned call to agent. He was not with my consumer, and he represented himself as being an agent of the state, he attempted to ask me multiple questions about my consumers finances, which of course I did not answer. **************** stated this agent attempted multiple times to obtain her debit card and banking information over the phone after telling the agent no. This company claims to be agents authorized by the state and the ******************************* They are not. This is fraudulent. This business attempted to coerce money from a senior.

  

  Business Response

  Date: 10/26/2022

  Greetings,

  Thank you very much for the details of this situation.  It is very important to us that all licensed agents follow proper procedures.  We will be investigating the actions you have described and want you to know that as a company we do not authorize any independent agent to claim that they are authorized by the state.  Although agents are not employed by us and are independent contractors, they are not authorized by us to say this.  We agree that ethical means of communication with clients are of utmost importance and appreciate you letting us know of this incident.  

  Should you have any further questions, please call our office : ************

  Thank you again,

  Client Support Team Manager

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18312151
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/31/2022

  We are more than willing to accommodate requests and assist with any concerns.  We are also available at ************ for any questions.  

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18312151
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  why did you send me a 5 dollar check and is it legal?

  

  Business Response

  Date: 09/13/2022

  Greetings,

  We send checks to potential clients that when cashed give us permission to contact you about the insurance services we provide.  Yes, it is legal and you may cash it like a regular check.  If you do cash the check it gives one of our agents permission to reach out to you to tell you about our insurance products.  If you do not wish to learn more about our products, do not cash the check and you may simply throw it away. 

  Thank you for your inquiry,

  Client Support Team

• Initial Complaint

  Date:07/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  North American Senior Benefits agent, ***********************************, Came soliciting to my door and after 3 hours he talked me into canceling my ***************** policy right then, and signed me up with Royal Neighbors- dated July 19 this year. He got my debit info and said the premium would be debited monthly. Then he left. I am 80 years old, and my son witnessed the conversation with ***************** telling me I was now covered. I received a notice from Royal Neighbors today stating that my coverage would begin on August 22, this year, when they debit my first payment. I now have no life insurance whatsoever until August 22. I emailed ***************** the next day and asked him why he didnt leave me a binder and he bypassed the question - assuring me that Royal Nighbors was a great company and all was well. I have no coverage for a month - bad business- taking advantage of elderly person. ***************** was very charming.

  

  Business Response

  Date: 07/27/2022

  ******************,

  Thank you for reaching out to us.  I hope that I may be able to assist you with your concern.  I will be reaching out to you personally to alleviate your concerns and answer any questions you may have. 

  Sincerely,

  Client Support team