Reviews

This profile includes reviews for Delta Air Lines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Delta Air Lines

  Dept. 980 PO Box 20980 Atlanta, GA 30320-0980

  
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  Delta Air Lines

  Hartsfield International Airport Atlanta, GA 30320

  
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  Delta Air Lines

  Dept. 745 Sky Miles Service Center PO Box 20532 Atlanta, GA 30320-2532

  
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  Delta Air Lines

  PO Box 20706 Atlanta, GA 30320-6001

  
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  Delta Air Lines

  565 Taxter Road Elmsford, NY 10523

Review Details

• Review fromKatarina S

  Date: 05/02/2025

  1 star
  This will be my last Delta experience. I have regrettably given Delta Airlines hundreds of my hard earned money, and tens of hours that I will never get back. Going forward, I will advise all of my friends, family, coworkers, and acquaintances never to use this ************************* first flight was cancelled, the flight I rebooked was overbooked by ten people. Then, my connecting flight in *** was delayed. Now, my flight that was cancelled 4/18 was rescheduled multiple times. I was informed at 10am on 4/19 (waiting for my 2pm flight) that there was not enough staff to fly the plane, and the check in process had been suspended. If Delta knew there were not enough crew members, then why rebook the flight for over 50 people? This has been the most ridiculous and stressful travel experience of my life. If there is a compensation package for emotional damages, I am more than entitled. The employees keep their professionalism as best as they can. I suggest this company get their s*** together before these poor workers go grey before their thirty from all the verbal abuse they receive on their behalf. I cant sympathize with these poor employees enough for working for such a ***************. I wanted Delta to know how f****** horrible this experience has been. I ended up taking American Airlines, which had affordable preferred seating and no issues.

• Review fromMARIO T

  Date: 04/30/2025

  1 star
  On April,8 2025 I flew one way from *** to ******* and ******* to ******** on fly #**** I had a issu with the from desk associate did not wanted to issue me a second boarding pass from ******* to ********, I asked him to speak to a supervisor and he refused to call or give his name .I sked a second associate (******) to speak to her supervisor and she reply by saying that he was off that day, but gave me his name (********). Then I ask associate ***** ******** to speak to supervisor (********) and she reply by saying that he was on vacation that week. LONG STORY SHORT. ALL 3 DELTA ASSOCIATED REFUSED TO CALL THEIR SUPERVISOR TO ADDRESS THE SITUATION.NOT A GOOD AIRLINE TO FLY AT ALL. IT WAS AN OFF ALL EPERIENCED THAT IW ILL AVOID IN MY ENTIRE LIFE BY NOT FLYING DELTA EVER AGAIN.

• Review fromVladislav A

  Date: 04/28/2025

  1 star
  I bought two tickets for my friends. The payment went through, and I received a confirmation of the purchase of two tickets. Everything is fine. But imagine the surprise when we were told at the airport that the tickets were cancelled, and Delta sent me a refund. I did not request a refund, my bank (as I found out) did not reject the transaction. For some reason unknown to me, Delta decided to do this. And Delta did not notify anyone. And we get a situation - two people at the airport cannot fly, because they just found out that Delta cancelled their tickets.

• Review fromRodnwe B

  Date: 04/26/2025

  1 star
  We were sky priority & the flight attendants were just not welcoming at all, the service felt like a jail experience honestly. They were rude and not accommodating especially for the seats we were in. Its disappointing, disgusting and unfortunate

• Review fromKamaria H

  Date: 04/22/2025

  1 star
  The customer service was terrible. Deltas carryon bag policy allows each customer one carryon bag and a personal item on the plane. This is why I chose Delta Air Lines for this trip, as I did not want to check a bag.Everyone in Zone 8 was required to check their bags, as flight attendants said no overhead bin room was available. When I walked on the plane, they had several empty overhead bins available. They made me check my bag and then damaged it. It was brand new before this flight. If you dont pay for first class or business class seats, you will get treated like c*** A flight attendant was sitting in my seat when I walked on the plane. She was rude the entire flight. Our flight was delayed twice and had several gate changes in the huge ATL airport for my layover. Beware that Deltas carryon bag policy only applies to the most expensive seats, which is NOT stated on their website. I will never use this airline again.

• Review fromCody M

  Date: 04/15/2025

  1 star
  My flight from ******* to ***********, where I had a connection, was delayed. Delta let me know 5 hours in advance it was delayed however the next available flight was the next day. We land with 10 minutes until not only my connection, but a few others, are departing. By the time I make it off the plane and to my gate, the connecting flight is gone. Despite knowing multiple people were on the way, they didn't delay even a few minutes. They rebook me for the next day and send an email with hotels they have partnered with for a discount, about $10. I pick a hotel off the list that they show as $58 a night. I call the number and am told with the discount, it is actually $106. I get the room and spend $20 on a Lyft to get there. When I arrive, two cop cars are parked out front and the lobby smells like Marijuana. I settle into my room and spend another $20 in the morning for a Lyft back. I ask the front desk about the price difference. I then learn a room only actually cost about $70 but since I called via the number Delta provided instead of calling them directly, I was booked through some package. The package included transport to and from the airport and a week's parking. I did not receive any transportation, was not informed of transportation, and did not need parking. I was just over charged. Then I go to check in at the airport. I get to *** and they tell me Delta gave me a boarding pass but didn't put me in the security system. I go to the customer service desk and explain the issue. I get a new boarding pass, go back to *** and am told Delta still didn't put me in the system. I went back to customer service, informed them I still wasn't in the system. On the third attempt, I was finally able to get through ***. An awful experience overall and I hope one of the politicians grilling the airlines gets ahold of this and uses it to help justify what ever they are trying to do to squeeze them.

• Review fromKent K

  Date: 04/15/2025

  1 star
  I have a dog allergy and Delta thought it was a fantastic idea to sit me behind someone with a dog. When I approached them about it they referred me to their online website. After getting a rude call from their customer service *** they had the audacity to try to make it seem like it was my fault. If I could give negative stars I would.

• Review fromJamie Y

  Date: 04/12/2025

  1 star
  Delta Believes a Day in Our Lives is Worth $150.00 Im writing this for everyone Delta takes advantage of.Ive been a loyal Delta customer for years. I rarely complaineven though most of my flights are delayed due to Deltas internal issues, not weather. But this experience crossed a line.We missed our connecting flight because our first flight was delayed due to Delta-related issues. When we landed, we sprinted nearly a mile through the airportonly to have the gate shut in our faces. Delta didnt hold the plane, even though we were just a few minutes late and they knew we were coming.On the shuttle to the Hilton, I sat with 10 other passengers who had also missed their LA flightsame story, same disappointment. Delta created the delay, then refused to make it right. They couldve easily made up those minutes in the air. But they didnt.Instead, I lost a full day of my life and a night with my family. And when I called to express my frustration, a customer service agent listenedand then offered me a $150 credit. Thats what Delta thinks a day of our lives is worth? $150?Thats not just inadequate. Its insulting.What makes it worse is the contrast between Deltas polished marketing and how they actually treat people. 100 years of service? You lost the service somewhere along the way. Its gone.Thank you for not caring, Delta. Im done flying with you.

• Review fromIan O

  Date: 04/11/2025

  1 star
  The flight from **** to ******* was rerouted to ********** due to adverse weather conditions. We land in ********** around 20:00. My pregnant wife and I sit on the tarmac for 4 hours. First announcement: delta is going to send a new plane/crew from ******* at 02:00 (next morning) to pick you up, we will let you deplane and wait inside a room. This never happens. Announcement #2: now we have decided to deplane everyone and put you all on buses and drive you 2.5 hours to *******. Just kidding! Announcement #3: we are going to deplane everyone and transfer them on buses to local motels in ********** for a few hours and then bus everyone back to the airport at 8am for a noon flight to *******. We deplane, take 1-2 hours to get through a makeshift customs situation, then get packed into buses like sardines and then sit there for an hour. We finally leave and go to a ********** with the promise of 30 open rooms. We get there, and they have 15 rooms for 50 people. Bus driver says sorry, yall have to figure it out, dont know what to tell you. Some people get off. My pregnant wife and I are driven back to the airport to wait. We are told that hopefully we can get you on the noon flight to ******* and if you do get on, there is no guarantee we can get you seats on a connecting flight. My wife starts having pains and nausea, not having eaten for 12 hours and with very little access to hydration. I urgently buy new flights with Southwest. Delta tells me Im out of luck for refund.

• Review fromKristina B

  Date: 04/08/2025

  1 star
  Our flight got canceled leaving for vacation causing us to miss a day of our trip and then they delayed our last flight going home leaving us stranded in the airport. Wasnt worth leaving to get a hotel because of the size of the airport we would have had to turn around after a few hours just to get back and fight our way through security. What a bunch is s*** Delta. Do better with your customer service. You could have at least let us crash in your VIP lounge.