Complaints

This profile includes complaints for PeakMade Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PeakMade Real Estate

  2970 Clairmont Rd NE STE 310 Atlanta, GA 30329-4514

• 

  PeakMade Real Estate

  4010 N Lois Ave Tampa, FL 33614-7818

• 

  Student Quarters Murfreesboro - Hazelwood

  1350 Hazelwood Dr Murfreesboro, TN 37130-1846

• 

  The Clubhouse

  2330 Crittenden Dr Louisville, KY 40217-1887

• 

  PeakMade Real Estate

  800 Hovey Ave STE 100 Normal, IL 61761-4488

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against The ****** at *************** for unfair and predatory towing practices. On February 14, 2025, my son's legally parked vehicle was towed without proper notice, resulting in $380 fees. Despite consistently paying parking fees on time, the apartment complex failed to provide adequate notification about a required parking sticker renewal. Management claims they sent notices, but neither my son nor I received celar communication. I am seeking a full refund of the towing fees, plus damage expenses made to the vehicle as well as accountability for their actions. This selective enforcement appears to be part of a pattern of predatory practices (the car has been towed before in error! and was released without a penalty), using towing as a revenue stream and abusing their power over captive tenants who have no choice but to comply. This practice apparently shows poor management decisions to create an environment where tenants ara unfairly penalized, generating income for the complex at the expense of resident's rights.

• Initial Complaint

  Date:02/15/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was in an apartment lease at The Summit at **************** for August 2024-July 2025. In December 2024 my daughter needed to move home due to medical reasons. I found another student to take over her lease for the remainder of the year. I alerted The Summit at ****** Run leasing office when I was able to find a student that could take over my daughter's lease from February 2025-July 2025. I was told by the leasing office that my daughter would need to turn in her keys, access card and parking pass. They also told us that my daughter would have to sign some online documents and then pay a $500 lease takeover fee. On January 18, 2025 I helped my daughter move all of her items out of her apartment and do a thorough cleaning of her space. We turned in her key, access card, and parking pass to the leasing office that day. While in the leasing office one of the employees helped my daughter locate the digital forms on her phone that needed to be signed in order to release her from the lease. The leasing office employee told us that the $500 lease transfer fee would appear in my daughter's portal. The student that we found to take over my daughter's lease was coming from ******* to *************** on February 13th so we were clear with the leasing office that he would be taking the lease from February 2025 -July 2025. They told us that the student taking over my daugther's lease had submitted their application and it had been approved. On January 24, 2025 I paid the $500 lease transfer fee that appeared in her portal. We were told that we had taken care of everything on our end.I started receiving emails that my daughter's February rent payment was late. I replied to the emails and was told that they were handling the matter. It turns out that the emails I was receiving back were sent from their AI system and they were not handling anything. They said we were responsible for February rent and charged an $85 late fee and they sent an eviction notice.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter is a first year college student and resides at *********************** (I am on the lease - ***** OdomMcCumbers -mom). Someone backed into her car which is in the repair shop this week so she is driving her dad's car while hers is being repaired. We all forgot that she needed to notify the office and obtain a temporary parking pass so the apartment security placed a towing notification sticker on the car at 00:22 am this morning. My daughter (*****) went outside to see what was on the car (neon green sticker) and attempted to peel it off to take it inside to see what it was. The car was towed 18 minutes later at 00:40 am. We had to cashapp and individual $350 to get the car back from impound. I have spoken to the property manager at ************, *****, and expressed my concern that it is unreasonable to give someone 18 minutes notice in the middle of the night prior to towing their car. I do not understand why this could not have been addressed today when the office opened. I have asked for a copy of the policy stating they have the right to tow your car in the middle of the night without success. ***** (manager) states that they did not know it was a resident's car because it did not have a parking pass. This has been s traumatizing experience for my child. Any reasonable /prudent person would agree that 18 minutes in the middle of the night is not enough or the appropriate time to address this. While I agree that we forgot to obtain a temporary parking pass, I feel strongly that this was handled in an extreme fashion without any opportunity to rectify the situation.

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to make a formal complaint & help with a refund. I have been trying since 12/31/25 to get help with my issue with Greyhound/Flixbus. My resource navigator has also been helping. We have called & emailed Greyhound only to be told to contact Flixbus. At first Flixbus tried to say they are not responsible to call ************ resource navigator again reached out to *******, they have been going back and forth for weeks. Only getting generic answers of needing an email, even though both her and I have said I didnt use an email at purchase. They asked for the number used for the tickets, I gave the number used. They claim they cannot find the information and refused to help. But ********* was able to find the ticket with that same cell number. I sent my ID to help and to speed along a remedy. Yesterday they emailed my navigator stating they cannot help to contact a new company *********. Dec. 1, 2024 I purchased my tickets under my name and a friends name, with my NY state benefits card at the ***********************************. On 12/31/24 I went to the bus station. I arrived early since I am not familiar with this type of travel. I went to the Greyhound desk for directions on where to catch my bus. I was told to go to a spot for my bus. A greyhound bus was in this spot. When they called to board the bus, I went to board only to find out that was not the right spot. That I had to go to a different spot. I ran to catch my bus, not as worried cause I had some time. When I got to the right location, the bus had already left. I went to the help desk to see if I could get on another bus, only to be told that I have to call customer service. I was told by the help desk since the bus left a couple of minutes early they can give vouchers. The only trouble is trying to get a company to take ownership for their employee giving me the wrong information & honoring their refund/ voucher policy.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a rental agreement with The Printing House (A property owned by PeakMade) last year for my daughter to rent while attending school at *********************. When she moved out we received a damaged room bill of $350 dollars. They sent pictures of damage that was clearly not my daughters room, things like lighting strips (that were not up in her room) and close up damage pictures of holes in walls and stains were sent. I have called, emailed and sent my daughter to The Printing House to discuss and come to a resolution, but no one will return our ******, emails, or meet with her live. We were jsut sent to colelctions and I am looking to resolve this issue without having to this PeakMade property to court.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hate living here! Terrible living conditions, with maintenance issues not being addressed in time, elevators breaking down, false fire alarms going off, and the staff does not care. They continue to charge full rent even when all elevators are broken and living conditions are terrible. The rent is too high also, and unsustainable. My complaints against this place also include being trapped inside staircases, them letting people smoke in the staircases, making me move apartments for a month and only compensating me 200 dollars for making me move to a street view where I couldnt sleep because sirens went off all night. The last straw was when they trapped me in the parking garage and are forcing me to pay for the broken gate that was already broken because it wouldnt open for me. I pay for parking privileges and now theyre trying to throw a heavy fine on me for them trapping me inside. They are responsible for the problems but try to put fines on me and retaliate against me for escaping the parking garage I pay to park at anyways. I want to break my lease without penalty because this place is inhabitable and the staff doesnt care and now I have to declare bankruptcy because I cant afford their rent or their stupid fines theyre imposing on me anymore!

• Initial Complaint

  Date:12/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about **** bus company that I try to board with confirmed ticket from *********** ** to *************** on June 6, 2024. They never allowed me to board and I was charged $200 because of giving me the wrong information of the driver. I am attaching the booking ******************* Confirmation #********** Inbox *********** to ******* Jun 6, 9:05PM11:45PM Departure time Jun 6, 9:05PM Arrival time Jun 6, 11:45PM Duration 2 hr, 40 min Departs *********** Arrives ******* (The ************)Confirmation number ********** Passenger ***** ******** Seat 12B Class Coach ******* to ********* Jun 7, 1:15AM5:20AM Booking Confirmation #********** Inbox *********** to ******* Jun 6, 10:10PMJun 7, 12:10AM Departure time Jun 6, 10:10PM Arrival time Jun 7, 12:10AM Duration 2 hr, 0 min Departs *********** Bus Stop Arrives ******************* Confirmation number ********** Passenger ***** ******** Seat 4C Class Coach ******* to ********* Jun 7, 12:45AM5:20AM Departure time Jun 7, 12:45AM

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our son in a ** at ** and is in his 2nd year of a lease at **************************** Station. On 12/1 we dropped him off at school and are shocked with the unhealthy living environment our son is living in. The dust and material coming from the **** vents in his room. He said it's been happening for some time and has made attempts at cleaning it. Now I know why our son seems to have a cold all the time from breathing in. On 12/2 I contacted the Rittenhouse Station maintenance and attached you will find the response saying the air filters had been changed, they did NOT send a maintenance person up to assess the situation. We contacted a local **** company in ** we live and showed them the attached pictures. They recommended we have a company come into test areas of concern they had from the photos. On 12/3 ****** Home went into the apartment and test the apartment and ducts in our son's bedroom. At a cost of $250 We were told it's been sometime since the ducts were cleaned. The findings of their report are also attached. We were told Stacking of units sometimes causes this affect known as the stacking affect. Our lease with Rittenhouse ensures a clean and healthy environment. The 1/4 of the rent our son's portion is $1100 for our son to be living is such conditions.We want the ducts professionally cleaned!!!!Reimbursement for the cost of ****** Testing $250 His entire bedroom professionally cleaned HIs bedding professionally cleaned His pillows replaced.He will see his doctor when he returns for holiday ********** refund for the past three months for the long term growth, in the ********'s been over a week since it was first reported our son is still living in these *************** in January will be held until all issues are resolved.

• Initial Complaint

  Date:11/25/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been out of a washer for 88 days. I have been ignored for weeks while I spend money on top of rent for a laundry for 13 weeks so far. The rocklands has been extremely rude on the phone but besides the unprofessionalism, they have neglected me a washer I pay for each month. I have been forced to keep my healthcare scrubs covered in blood, feces, and Lord knows what else in my apartment. I have spent hundreds of extra money in the past few months and I am struggling now when I shouldnt be. I chose the Rocklands because of the utilities and price and now I have been forced to spend out of pocket money without explanation or reimbursement. In the lease it says 7 days for washer and dryer and it has been 88 entire days. This is beyond ridiculous and I need my money back.

• Initial Complaint

  Date:10/23/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son, **** ******, signed his original lease to live at Bixby Kennesaw Apt Complex from Aug 2023- July 2024 while being a student at ***. He renewed his lease for the August 2024 - July 2025 term in December 2023 unfortunately. **** applied to college out of state during that period and was accepted. We contacted Bixby Kennesaw management in January 2024 and were told that we had to find someone to take over the renewal lease. **** found a friend to take over his lease in February and requested that the take over lease be sent to the friend. After several phone calls and multiple emails to the leasing office, the take over lease was never forwarded to the friend. In April I spoke to the leasing manager, ****** ********, regarding the situation and she promised to find a replacement tenant for **** ******** suite 1535C because of the months of confusion and the fee would be $250.00. I emailed ****** ******** from April 2024- July 2024 regarding her promise to find a tenant and asked when I needed to pay the $250.00 fee. I was put in wait mode. **** moved out of Bixby Kennesaw on August 29, 2024 and returned all keys and fobs to the leasing office. The leasing office was aware of the move and sent us a letter for fees owed for repainting and final utility bill which I paid in full. **** is currently in college out of the state of *******. We received emails from Bixby corporate office regarding rent for August, September, and October totaling $2,895.00. And they have threatened to send it to collections agency if not paid. I feel that we do not owe this because the agreement with ****** ********, the property manager, was for her to find a replacement roommate for the renewal lease for August 2024- July 2025. She didn't follow through with her part of the agreement and now wants us to pay 3 months rent. This is an unfair and unethical practice that Bixby Kennesaw is pursuing. I would like for the balance of $2,895.00 removed and a letter stating that.