Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2-year-old leased Porsche Macan had transmission failure at only ***** miles and I almost got into an accident. Porsche Cars of North America refused to repurchase the car or sign a liability statement for recurrent transmission failures resulting in multi-vehicle accidents. Although numerous reports of similar transmission failures were reported by the drivers over the years, Porsche dealership tossed the problem to the Porsche manufacturer (Porsche Cars of North America) who then tried to throw rental car reimbursement at me to quickly make the problem go away. They are using their brand power to silence the concerned drivers and even charging obnoxious repair bills on those people who no longer have warranties. This is a serious safety issue and they have completely dismissed my concerns.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid about $80k. This is my 5th time dropping it off at the dealership with the same issues. Keys dont unlock when approaching vehicle and cannot get the car to unplug from charging cord 90% of the time.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Next week im going to take my car in for service which I know will take a few days due to prior visits. I need to get a lot of items repaired but Im constantly told they dont have any loaner cars. This is extremely frustrating as the repairs are not cheap and to have to pay for a rental for days and take care of my service fees is ridiculous. *** never had an issue getting loaner with other car brands in the past I thought when I upgraded to Porsche I would be treated with a higher level of regard and I simply have not. Ive had to put my car in the shop at least three times in the past Ive never been offered a loaner. When I inquired about it I was told they only have 15 cars for the entire location which is awful and two of which are broken!! Im reaching out because I desperately need a loaner when I put my car in the shop next week. The location is also short staffed which is why they will have to keep the car so many days. I dont think its fair that Im punished for the short coming of this location.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to exercise my rights under the Warranty Enforcement Laws (Lemon Laws) to request a refund.The vehicle was purchased in 2023 November, and there have been 5 attempts to repair the internal rattling noise, 1 attempt to fix the transmission and 1 attempt to fix the rear seat pull-down cup holder.According to the law, if four attempts cannot fix a same issue, I as the customer can request a buyback.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2022 Porsche Cayenne Turbo as a CPO vehicle in August. Upon delivery the vehicle was delivered with rock chips, scratches, and mechanical issues that made me question if it was properly inspected as a CPO vehicle.I took the Cayenne to my local Porsche dealer as the car was burning oil (low oil light on, car smelled of oil) within a few hundred miles of purchase. As the dealer did not have a loaner car for me, Porsche Cars North America opened a case for me to rent a car equivalent to my purchase. I was told their normal rate is $75 per day (which rents a economy car in the *********** area) and that a case would be opened for me to be reimbursed correctly.After weeks of waiting and a lack of response from the **** team I am now being told that I am being reimbursed for a $75 per day rental despite paying $200+ a day for a car equivalent to mine. After spending $102k on a defective car, being shortchanged by PCNA is a slap in the face. They need to reimburse the correct amount of money for the car I was forced to rent.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep frustration and disappointment with the quality control of my 2018 Porsche Panamera Turbo, equipped with the Premium Package. Despite having only ****** miles and spending the majority of its life in a garage, the leather on the dashboard is separating from the glue.This issue is well-documented and known among Porsche owners, yet Porsche North America has done nothing to address or resolve this defect. As a long-time loyal customer, I am appalled by the lack of response and the apparent disregard for quality that Porsche, a brand synonymous with luxury and precision, is displaying. This is not what I expect from a vehicle that cost $185,000.Frankly, this level of quality and customer service is something I would expect from a budget brand, not from Porsche. I urge you to take immediate action to rectify this situation and to restore faith in your commitment to your customers.I look forward to your prompt response.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle functioned without issues for the first month; however, shortly thereafter, I began experiencing multiple critical failures. Notably:1. **Lane Keeping Assist (***) Error Message**: The *** system malfunctioned, causing the car to jerk into different lanes unexpectedly.2. **Engine Failure**: The engine triggered a failure message and forced the car into limp mode.3. **Chassis Failure and Infotainment Black Screen**: Critical chassis failures occurred along with the infotainment system's screen going black.On July 2, 2024, I took the vehicle in for service, and it was returned to me after one week. While the Porsche service team accounted for all the failure errors, the issues persisted. On July 18, 2024, I experienced another engine and *** failure that nearly resulted in a severe accident. Consequently, I returned the car to the dealership on July 30, 2024, and it was returned to me on August 12, 2024. Despite these service efforts:1. **Apple CarPlay** has ceased functioning.2. The ******* system is still malfunctioning.3. The car is now **overheating**.Porsche is refusing to buy back this vehicle, claiming that nothing is wrong despite work orders that clearly document the fault codes and repeated service attempts at my local dealership. Specifically, for the engine failure, the only remedy offered has been to bleed the intercooling system, which has proven ineffective.I urge the BBB to take immediate action to facilitate a resolution. My desired resolution is for Porsche North America to buy back the vehicle or provide a comparable replacement that is free of these critical defects. Your assistance in this matter would be greatly appreciated.Thank you for your prompt attention to this matter. I look forward to a swift and satisfactory resolution.Sincerely,****** Ziq

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been working with Porsche on my new to me Taycon EV for over a month now. The car has never been able to do what is called ************** Basically you plug it in and the Interwebs do the rest. We also have a VW ID.4 that has no issue doing this at the stations we visit. I know what the issue is. The *** has either been miskeyed into one or more back end systems or this is a conflict with the previous owners charging contract. I was given a new charging contract. I know this as I have verified with others that they too ha similar issues and the various resolutions. It took me a couple weeks of calling EVERY time I charged to report the issue. Then finally about 2.5 weeks ago they opened a ticket on the case and promised that someone would contact me in 3-5 business days. This was weeks ago. I have been calling a couple times a week for status and updated my ticket with each and every thing I learn and I observe happening. I've been told to be happy and just use the Porsche app. This is NOT how the car is supposed to operate. It's a $200k car and can't do this where my VW that is less than 1/4 the price can. Furthermore I've had 3 instances where either the Internet was down, the systems were down, there were issues with Electrify America (their charging network) or issues with the app. In these cases I can't unlock a charger to charge the car. Both Porsche and EA have tried multiple times to force charge the car in these situations. Many have tried and all have failed. I don't have confidence to take this car on the road and have these issues with my wife with me. Porsche seems not to realize or care how bad this is when it's 105+ out and you are stranded at a charger unable to charge with the only fix to get a tow. Also their app is super hard to use and nearly impossible to see in bright sunlight due to the coloring. Also not very intuitive at all. Even knowing how to use it I struggle at times. I do not want to have to take the time to deal with the app.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty claim. I bought a 2016 Porsche Panamera GTS with ****** miles from a Porsche dealership with a warranty that included an entire maintenance history from Porsche dealerships. Now, I took my GTS in for a full warranty claim to a Porsche dealership (********* Porsche) wherein I only authorized oil change while they performed the agreed upon warranty work. Now, the repair has morphed into an alignment, air strut leaks, hi-tech compressor replacement, etc., where Porsche is not only holding onto my GTS (hostage), but they are also now telling me that my GTS is inoperable due to their destructive disassembly. The dealership is attempting to convince me that the repairs are no longer under warranty and will exceed $20,000. Simultaneously, the sales manager is attempting to convince me that I should sell them my GTS at a loss. I am a disabled elderly veteran legally eligible for statutory protection. I was hospitalized during this fiasco due to my disabilities and Porsche only ratcheted up its efforts to steal my GTS from me. I need immediate help as I do not have the means to rescue my car and repair it from Porsche's destruction, negligence, misfeasance, and malfeasance.

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for the Porsche Drive subscription program, and was rejected. The reason, after a delay, was that there were "discrepancies identified during the screening of your submitted identification information." No details were given. I requested additional information to address this issue but have not received any response to my further inquiries.