Complaints
This profile includes complaints for Safe-Guard Products International, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 234 total complaints in the last 3 years.
- 130 complaints closed in the last 12 months.
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Initial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the tire and wheel warranty protection for my vehicle from Safe Guard. I needed to take advantage of my warranty recently. It qualified and was eligible for the warranty confirmed by the company's customer service claims department. It was approved. I was given a claim number. I was told I just need to take my vehicle to a shop and get the work done. I went to a shop and got the tire replaced. Before leaving, the customer service rep at safe ********************** spoke with the service tech at the shop to confirm all the information and pay for the claim over the phone. I was assured that safe guard would be capable, and I would not have to pay out of pocket and get reimbursed. This wasn't the case. I had to pay out of pocket. Safe guard is lying about business practices and making false claims to customers during the claims process with no consequences, something completely unethical that ******* on illegality if we get technical. I pay for the tire replacement and am told all I need to do is email the paid invoice to the claims payment team in order to process my reimbursement. They said my check would be sent in the mail a few business days following the email being sent. I call back then to check the status of the claim. The customer service rep said they never received my invoice and said to email it to their supervisor for review so they could process it for me. I did so and was then told my check would be in the mail a few days later. I call back then to check the status again to find out my claim is no longer accepted and is back in review even after having it approved and going through the whole process already and doing everything exactly as they told me. They said they need to confirm info with the shop even though they already spoke to the shop and did that. Obviously, Safe Guard hoodwinks people through their claims process. They lie and convolute the process to avoid ever making payment. Modern day scam that takes advantage of the little guy.
Business Response
Date: 08/18/2022
Please see the attached complaint response.
Thank you
Initial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i traded in my **** and passport *** never processed my paperwork to cancel my gap insurance after i informed them. ********************* at Passport *** in ******** said she submitted the paperwork, and never did that was 4/13/22. a couple months passed and i found out **** never submitted my paperwork.I resubmitted the paperwork 6/6/22 again. I had my bank sent the information (***** Fargo) of bill of sales. I called the company they said it was good to go and that they are processing the information. 6/24/22 i got a corseponse through email talking about canceling my gap in ******, i called again and spoke to a lady who reassured me that was an accident. 7/29/22 i call to check on the cancelation and the person on the phone tells me all my paperwork is incomplete and there is nothing from my bank. I am getting the run around and want my $1200 that i am owed, I am not very happy with the company or ***. i bought a 2020 330i and it spent more time in *** then in my possession with motor issues. It was constantly in the shop in FAIRFAX.I am tired of doing all this and getting no where and just getting passed to the next person and no one actually solving my issue. I sold the *** i obviously canceled the policy since i dont own the car, can i at least get the money i paid for a service i canceled. these companies dont record the conversation that obviously are addressed through phone and they try to frustrate the customer so they just give up on the money. as the consumer that bought the car and sold it back to **** the least they could do is give me a my money. but this isnt happening they just keep throwing my complaints and inquiry to the side.Business Response
Date: 08/12/2022
see attachedCustomer Answer
Date: 08/16/2022
Complaint: 17643222
I am rejecting this response because: i dont see nothing there. just my attachments.
Sincerely,
*************************Customer Answer
Date: 08/16/2022
No one is taking responsibility for giving me my refund, *** said they proceeded it, which wasnt true, this company said I was good to go over a month ago, then asked the status and they didnt know what o was talking about. If any other questions please call, **********Business Response
Date: 08/22/2022
As previously referenced the delay in processing ******************** cancellation was due to missing/incomplete documentation. However, the contracts were cancelled and the refund forwarded to Dealer who will disburse the final refund. Again, please allow Dealer 15 business days complete the cancellation and forward the funds.Customer Answer
Date: 08/25/2022
Complaint: 17643222
I am rejecting this response because: that is what they were saying before i made the complaint, i would like paperwork and the stuff validated. I dont feel like going through the same thing over. i had sold the car back in April i think and finally got fed up with them stating different stories.
Sincerely,
*************************
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