Complaints

This profile includes complaints for Safe-Guard Products International, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Safe-Guard Products International, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Safe-Guard Products International, LLC

  2 Concourse Pkwy NE Ste 500 Atlanta, GA 30328-5584

  
• 

  Safe-Guard Products International, LLC

  2 Concourse Pkwy STE 500 Atlanta, GA 30328-5584

  
• 

  Safe-Guard Products International, LLC

  127 Driftwood Ln Woodstock, GA 30188-4263

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14/2023 I purchased a car for my daughter and we purchased GAP insurance in case she was in an accident and the car was worth less than what was owed. On 4/10/25 my daughter was in an accident and the car was deemed totaled by Progressive Insurance and they paid the fair market value around $4000.00. both my daughter and myself have been dealing with Safe-guard Products to pay off the difference and to date, they still have not paid it off. We've supplied them with all documents they have requested including payoff amount and transaction history. Every time we contact them to find out what's going on, they have a different story. On 5/31/25 I made a payment of $149.05 on a car I do not possess anymore and on 7/7/25 I paid $30 for a skip a payment to maintain my excellent credit rating. On 7/28/25 another payment of $149.05 is due. I believe this is a fraudulent organization and they are doing everything they can to stall paying me for a service I paid $895.00 for. It does not take over three months to pay a claim. The balance owed on the car is $1,671.83 plus $149.05, plus $30.00 for payments and fees I've had to pay while they stall.

  

  Business Response

  Date: 07/15/2025

  Please see the attached. 

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23588029
  
  I am rejecting this response because:

  On 6/23/25 I called Safe-Guard and spoke to ****.  **** told me that everything was completed and that it would take 7-10 business days to process payment.  The website for checking claim status also read "processing".  Yesterday, the status was changed to "open", and now Safe-Guard is asking for 5 pages of the loan contract.  We supplied this already, along with transaction history and payoff amount from the lienholder America *******************  It is my belief that Safe-Guard Products International burdens claimants with an excessive amount of paperwork to complicate, confuse and increase the chances of denying a claim to those who cannot constantly jump through all the hoops Safe-Guard Products International LLC asks for.  I however, have supplied everything and they keep asking for more.  I believe they are stalling on following through on their obligation to provide the service I paid $895.00 for.
  
  Sincerely,
  ****** J ******

  

  Business Response

  Date: 07/17/2025

  Please see the attached. 

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23588029
  
  I am rejecting this response because:  This is nothing but a canned response they provide to everyone.  They should have provided us with a complete list of everything needed up front so we can supply what they needed right away.  Constantly evolving requests is dragging this out unnecessarily.   Safe-Guard is forcing me to make payments on a car I do not own in order to maintain my excellent credit rating.  Are they going to send me a check for all these payments I am making?  Or is Safe-Guard trying to drag out this process in order to reduce the amount they have to pay the lienholder?  Our lives are on-hold until this is handled.  Please Handle it!  I paid for a service and it shouldn't take over two months to get the service I am entitled to!
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * If you need more in depth details or documents, please reach out, they cannot treat people this way. I don't wanna use the word scam, though it feels that way. I was in a car accident on 2/16/25. I then filed a gap claim with my provider on 2/19/25. On today 7/8/25 they still have yet to resolve my claim, they refuse to process it. They require an OBSCENE amount of paperwork and make it really hard to upload it. I have been calling them over and over, its a different person everytime so I have to explain everything all over again, they keep saying I'm good to process, that they can send it to audit the way it is, then it just gets sent back! I ask them "what do I need to do?" I've submitted everything I can possibly get, I'm going to lose about 14k because of gross incompetence. The whole experience has been traumatizing, **** credit company kept me on hold for 5 hours before I gave up and had to pay for ***** to make my screenshots of my payment history into a PDF just to upload it. Seems like they just want to jerk me around long enough for the claim to expire. The accident wasn't even my fault and I'm forced to call and deal with this process for 5 months?! I have submitted my dashboard for my claim. The photo shows a list of everything they ask for and what I can get a hold of which should be plenty to finish a claim, the police report(which doesn't exist due to no personal injuries, which I explained), payment history is so recent ALL canceled items are on it, they are just mislabeled due to it being a 3rd party, I couldn't get a hold of them(3rd party for recipt because the 1st party was bought out and lost the paperwork somehow), which I explained, The amounts match ones in the contract minus a oilchange on the service contract, they are being unreasonable. Honestly I just want this to be over, everytime I check my claim and it's rejected for the umpteenth time I have a breakdown.

  

  Business Response

  Date: 07/15/2025

  Please see the attached. 

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/9/25. Had a busted tire and was at tire shop getting new one. Called and emailed with ***** ***** who told me I just needed to get documentation and photos from the tire shop, and to have the dealer submit the claim and I would be fine and get paid. He did NOT tell me I needed to get it pre-approved first which is why they denied my claim. Its been months and hes not responding now. If he had given me correct instructions I would have followed them. Shady.

  

  Business Response

  Date: 07/08/2025

  Please see the attached. 

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my claim was ready for processing on May 09 however the claim still shows that a check has not been issued. When I called and spoke with a supervisor he informed me that a check for 15 thousand dollars was sent however the payoff is over 17 thousand - the contract-warranty refund I received was for ****** this does not explain why the payment they made was thousands of dollars short

  

  Business Response

  Date: 07/01/2025

  Please see the attached. 

  

  Business Response

  Date: 07/01/2025

  Please see the attached. 

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Safe-Guard Products International regarding improper service under the DentCARE portion of my **** TripleCARE Protection Plan. On June 16, 2025, a third-party vendor dispatched by Safe-Guard (1-800-DentDoc) attempted to repair a dent on the left fender of my vehicle. During the service, the technician drilled a hole inside the front trunk (frunk) area. The dent could not be accessed due to a double-walled panel, and the repair was never completed. However, the hole was left behind, causing new, permanent damage.Afterward, I took my vehicle to a professional body shop. I was informed that the area the technician drilled into is a structural buckle zonea safety-critical section designed to absorb impact in a collision. The body shop explained that this area should never be drilled, and the action could compromise the structural integrity of my vehicle.I contacted Safe-Guard/**** TripleCARE on June 26, 2025. Instead of taking responsibility, they told me to follow up with the third-party vendor, essentially shifting all blame to DentDoc. I believe this response is *************** contract is with Safe-Guard Products and **** TripleCAREnot with their subcontractor. While DentDoc may have performed the work, Safe-Guard is responsible for administering and guaranteeing services under the protection plan. **** and Safe-Guard cannot shift liability for damage caused by a vendor they hired and authorized.The service performed violated multiple terms of the DentCARE agreement, which explicitly excludes:Dents in inaccessible or braced areas Repairs that could compromise the vehicles finish or safety structure Despite this, a repair was attempted in a double-walled panel and resulted in structural damage. I now have a hole in my vehicle that did not exist before the service.Request fender replacement at ****'s expense, written acknowledgment of improper service, and full accountability without redirecting me to DentDoc.

  

  Business Response

  Date: 07/01/2025

  Please see the attached. 

  Customer Answer

  Date: 07/05/2025

   
  Complaint: 23524493
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 07/08/2025

  Thank you for the response. While I acknowledge that I signed paperwork from ******* permitting them to attempt a repair, including drilling if necessary, I was not informed that the area being drilled was a structurally sensitive buckle zone that could compromise the integrity of my vehicle in an accident.
  As a consumer, I relied on the expertise and professional judgment of the technician, who was dispatched by Safe-Guard under my **** TripleCARE DentCARE claim. I was never advised of the risk or that the location being drilled was considered inaccessible or unsafe for paintless dent repair under the terms of my contract.
  To clarify the facts:
  The technician originally visited my home and drilled into the fender during an unsuccessful attempt to repair the dent.
  I later brought the vehicle to ******** facility only to have the damage assessed. No additional repair was performed at the shop.
  The damagea hole in my fenderoccurred at the technicians discretion during the initial service visit.
  While I did sign a form allowing a repair attempt, this does not absolve DentDoc or Safe-Guard of responsibility for performing work that should never have been attempted under the DentCARE contract, which excludes repairs in inaccessible or braced areas.
  Safe-Guard cannot pass the blame to DentDoc. My contract is with Safe-Guard/****, and they are responsible for the work performed under that agreement. If their vendor caused structural damage while acting on an authorized claim, the remedy must come from themnot the consumer chasing the vendor independently.
  I respectfully repeat my request for:
  Replacement of the damaged fender at Safe-Guard or Fords expense through a ****-authorized body shop.
  Written acknowledgment of improper service and a commitment to take responsibility for vendor actions performed under contract.
  Thank you for your continued attention to this matter.
  Sincerely,
  ***** *****
  

  

  Business Response

  Date: 07/13/2025

  Please see the attached. 

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an extended warranty on my car with this company. I filed a claim on 6/4/2025. I have called several times and my payment has not been sent. Every time I call there is a new reason why the claim is not eligible Have had my address updated 3 times with the same address. I have submitted the same information 4 times. Each *** has a different story as to what the issue is with the claim the claim# that they gave me comes back as "Not a valid claim #" but that's how the phone *** uses to locate my claim in the system. My contract# **********. My Claim #********.

  

  Business Response

  Date: 07/01/2025

  Please see the attached. 

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with this company since mid April trying to get my GAP coverage money. My vehicle was written off and i had GAP coverage that i had been paying for through Quality Guard ( under Safe Guard). I sent all the required documents and was approved for my payment. Since then i have been told the cheque was approved on April 28th. However my lien holder has not received anything. The payment is for 6157.27$. Since then i have called numerous times and been told to wait 7-10 days, that they have escalated my payment to priority on May 30th, they did a stop cheque so they could issue a new cheque on June 12. As i am writing this i have just been informed they are waiting for a response from my lien holder about the cheque. i have requested a tracking number *** cheque id number multiple times but am always told they either dont have it or the can not give it to me. They have left me on hold for almost 40 mins every call. There never seems to be supervisor available to speak with me but they are able to speak with supervisors.I have many reviews of people saying they received the same treatment and that contacting the BBB or getting a lawyer involved is the only way they were able to receive their payments.

  

  Business Response

  Date: 06/30/2025

  Please see the attached. 

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23508303
  
  I am rejecting this response because:
  
  I have been told this many times before and my lien holder has never received the cheque. This is the 2nd time Ive been told a cheque has been sent and I must wait for lien holder to receive it. There is once again no way for me to track the cheque and I feel I will once again have to start the process of having a new cheque sent out. I cannot accept this response until I am given some kind of guarantee or proof that the cheque has been sent. A time line of when it will be received or a way to track the cheque. 
  Sincerely,
  
  Uta Maenzanise

  

  Business Response

  Date: 07/08/2025

  Please see the attached. 

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gap insurance with this company. I totaled my vehicle and was unfamiliar with the claim process. So it took me a little while to gather the documents needed to file it. After i finally gathered all the necessary documents this company took forever processing it. My claim was denied because they said I only had 250 days to file a claim. No where in the contract I received did it say this. Nor was it told to me at the time of purchasing the gap coverage with the vehicle I purchased. Now my credit is severely damaged because of the company denying my claim. I feel that this company needs to honor the contract.

  

  Business Response

  Date: 06/26/2025

  Please see the attached. 

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23497963
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  i never received that when I signed that contract

  

  Business Response

  Date: 07/08/2025

  Our apologies for the delay, we did not receive initial notification of Mr. ******* rejection. Please see the attached. 

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello so I am still waiting from this company to process my claim, its been 4 weeks continuously they tell me the same thing to wait until next Friday, my claim is approved but payment is still not sent to the lein holder they are still figuring out the amount

  

  Business Response

  Date: 06/26/2025

  Please see the attached. 

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a tire replacement claim under my ******************* Protection Plan (administered by Safe-Guard). I submitted two front tires (left and right), both with punctures one by a nail, one by a s**** Safe-Guard approved replacement of one tire and denied the other due to weather cracking.When I picked up my car, I discovered the right front tire (the one denied) had been replaced, and the left front tire (which had been approved) was left untouched with the puncture still present.I was never informed of this change, nor did I give any approval to swap which tire was being replaced. After questioning the dealership, the service advisor admitted they replaced the right tire because it was leaking more air but again, this was done without my *********** Safe-Guard says:They will only honor one tire (which is fine),But because the wrong tire was replaced, they wont cover the originally approved one,And they want me to return the new tire or pay out of pocket for the tire that should have been replaced in the first place.This is unreasonable. I didnt request or approve the switch. I havent asked for more than one tire. I simply want:**** keep the new right front tire (already installed),2.And for the approved left front tire to be replaced as originally authorized.The replacement error was made by the dealer not me. I should not be penalized or forced to pay for correcting it.Resolution Requested:Im requesting that:I keep the new right front tire already installed,And that the left front tire (the one originally approved) is still replaced under the claim.I believe this is a fair and reasonable resolution that does not require a second claim just fulfillment of the one already authorized. Thank you.

  

  Business Response

  Date: 06/25/2025

  Please see the attached. 

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23457730
  
  I am rejecting this response because:
  Thank you for the opportunity to respond.
  
  
  I respectfully reject Safe-Guards response. While I understand that weather cracking is listed as an exclusion under the contract, this was not the basis of my claim. The right front tire had a s**** puncture, which is clearly defined as a covered road hazard under the agreement. Denying coverage due to unrelated weathering ignores the actual and primary cause of damage.
  
  
  Additionally, the tire that was replaced (right front) was not the tire Safe-Guard approved (left front). I did not authorize the substitution, and the dealership has acknowledged this error. I should not bear the consequences of a service providers mistake. As a consumer in *****, I am protected under the Texas Deceptive Trade Practices Act (DTPA), Tex. Bus. & Com. Code 17.46(b), which prohibits companies from misrepresenting or denying a contractual benefit based on procedural or service execution errors outside the consumers control.
  
  
  Both front tires had valid road hazard damage one from a nail, one from a s**** and both qualify under the plans definition of coverage. I am requesting full coverage for both tires, in accordance with the agreements terms and the consumer protections afforded under Texas law.
  
  
  I remain open to resolving this directly, but I stand firmly on the principle that both tires should be covered under the existing active claim.
  
  
  Sincerely,
  ***** *******
  
  
  

  

  Business Response

  Date: 07/01/2025

  Please see the attached. 

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23457730
  
  I am rejecting this response because:

  I do not accept Safe-Guards response as satisfactory.
  
  
  The right front tire that was denied had a s**** embedded in it, which clearly qualifies as a road hazard under the terms of the Tire & Wheel Protection Plan. The contract does not require that the object causing damage (in this case, the screw) show signs of road wear or aging. Safe-Guards claim that the s**** appeared pristine is speculative and not contractually relevant. The s**** punctured the tire that alone should meet the threshold for coverage.
  
  
  Furthermore, their denial based solely on the presence of weather cracking without demonstrating that the cracking caused or contributed to the damage is not supported by the plain language of the agreement. The covered hazard (the screw) caused the damage. The tires cosmetic condition should not be used to sidestep the actual covered event.
  
  
  Additionally, Safe-Guard authorized one tire for replacement (the left front), but the dealership mistakenly replaced the right front the denied tire without my consent. I was not informed of this swap beforehand and did not approve it. Now I have a new tire I didnt request and the approved one is still on the vehicle. This situation was created due to confusion between the dealership and Safe-Guard.
  
  
  Safe-Guard should honor the intent of the coverage I purchased. I respectfully request:
  
  
  Coverage of both tires, based on valid road hazard damage.
  At minimum, fulfillment of the approved claim for the left front tire without penalizing me for the dealerships mistake.
  
  
  
  
  I remain open to a fair and final resolution.
  
  
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/08/2025

  Please see the attached. 

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23457730
  
  I am rejecting this response because:

  I do not accept Safe-Guard Products International, LLCs response as satisfactory.
  
  
  Their position continues to rely on the presence of dry rot or weather cracking on the right front tire to deny coverage. However, this ignores the actual cause of damage a s**** embedded in the tire which is clearly defined in the agreement as a covered road hazard. The contract does not state that cosmetic wear such as weather cracking automatically invalidates road hazard coverage when a qualifying object (like a nail or screw) is present.
  
  
  Furthermore, the replacement of the right front tire was not authorized by me, nor did I request it. That decision was made by the dealership, and I was not informed of the swap beforehand. Safe-Guard is attempting to place the burden of this mistake entirely on the consumer, even though they partnered with the dealership to inspect and process the claim.
  
  
  I am still in possession of the vehicle. The dealership still holds my original tire and has indicated that they intend to remove the new tire from the right front side and transfer it to the left a procedure I have not approved while waiting for resolution. The situation remains unresolved and unfair to me as a paying contract holder.
  
  
  I respectfully continue to request:
  
  
  Full coverage for both front tires, based on punctures caused by a s**** and nail (both road hazards).
  At minimum, fulfillment of the original approved claim for the left front tire without voiding coverage due to a mistake I did not make.
  
  
  
  
  I reserve the right to escalate this further with the ************************************************************ and the ************************ if needed. I would prefer a fair resolution directly and appreciate BBBs help in that effort.
  
  
  
  Sincerely,
  
  ***** ******