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Business Profile

Bank

Cardtronics

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Cardtronics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cardtronics has 5 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to make a withdrawal at a *** located in a ********* operated by bancfirst and cardtronics. I used the *** and it said my transaction was declined by my financial institution due to insufficient funds and that was not correct. They indeed took the money out of my account now leaving me unable to pay my bills as them not giving me my cash left me with $0.59. leaving me to dispute this with my card holder services and having to wait 45 to 90 days for a solution. Someone stole my money maybe programmed the *** to behave in such a way I don't know I just know it didn't give me my cash and it aslo failed to give me a receipt

      Business Response

      Date: 06/17/2025

      We responded to the cardholders concerns via telephone on June 17, 2025.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 06/17/2025

      This is not ******* ********** email address, she provided a random email for her complaint. Please start verifying user provided email addresses and STOP SPAMMING ME.

    • Initial Complaint

      Date:05/09/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today at 7:32 pm I tried to get $80 off of my plasma card and the *** in front of RaceTrac KEPT MY MONEY and gave me a receipt. I trying to calling and over course this sham of a bank was not open. Im filing a report with the state. The fact that your atms are STEALING MONEY and you people arent available to even answer the phone is RIDICULOUS!!!! I WANT MY MONEY BACK AND CONTACT FROM CORPORATE

      Business Response

      Date: 05/14/2025

      We responded to the cardholders concerns via email on May 14, 2025.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cardtronics ATM Terminal AM001068 mechanically malfunctioned and failed to dispense cash but my bank was debited the amount.

      Business Response

      Date: 04/02/2025

      We responded to the cardholders concerns via email on April 2, 2025.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:03/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12-27-2024, approximately 7:13 am I attempted to withdraw $100 from a Cardtronics Allpoint *** located at HEB grocery store ************************************************************************************. The machine only dispensed $20 and then gave me a receipt showing $100 was withdrawn. I immediately went to HEB customer service which was only steps away from the *** machine. (I am sure there are several security cameras around the *** and customer service area that would show the entire situation). I advised them what happened and they said its not their machine and I would have to contact Cardtronics. However, they did tell me another customer had the same complaint one day prior. They also said they would put an out of order sign on the machine. I took a picture of the *** machine and contacted them when I arrived at my work office. They advised me I must contact my bank to file a dispute. I contacted my bank (***) and they started the dispute process with Cardtronics. The dispute was rejected and I was told I could file a second dispute which would escalate the dispute and yesterday my bank advised the second dispute was denied again. The $80 is not of significant importance to me. Its the underlying implication from Cardtronics that the customer is lying when they have an issue but refuse to own up to it. I see this is not the first complaint against this company and I would simply like to make sure they address the issue so it doesnt happen to other customers. Thanks!

      Business Response

      Date: 03/10/2025

      Tell us why here...We responded to the cardholders concerns via email on March 7, 2025.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to ********* and used the Cardtronics *** there, and it dispensed the first 300. Then, when I went to pull another 300, the *** shut down by itself. I have filed a dispute with my bank, and they denied it. I have called multiple times about this problem. I have gotten no help from anyone. This has beenbeen happening over a week now, and I still have no money,resu lts, ord orhanything Cardtronics does not want to help their customers, they need to shut down the atm because they are not very customer service. My fiction is to get a lawyer and file a lawsuit because this is unacceptable. You can call ***** at the ********* where this happened. ************

      Business Response

      Date: 02/18/2025

      We responded to the cardholders concerns via email on February 18, 2025.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ATM deducted $200 from account & before I could grab cash, it sucked it back in

      Business Response

      Date: 02/18/2025

      We reviewed the customer transaction on said date, the journal shows a dispense approved with no error found.  Terminal was in balance and no exception or out of balances located during this transaction. 

      Customer Answer

      Date: 02/19/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      [Provide details of why you are not satisfied with this resolution.]

      Regards,
      There was  4 employees aware of this. There should be plenty cameras to back it up 

       

      Business Response

      Date: 02/21/2025

      We responded to the cardholders concerns via email on February 21, 2025.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:12/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 1, 2024 at approximately 8:45 pm I used an Allpoint / cardtronics ATM in a Speedway Gas Station at 1901 N Cline Ave, Griffith, IN. I requested a withdrawal of $300.00 and there was a 3.50 usage fee. The machine started to make weird noises and then the screen went blank and only dispensed $60.00 of my requested $300.00. I called phone Number on 9-2, and a recorded message instructions where to file dispute with your Banking Institution. I completed a dispute with ******* Credit Union on 9-2-24, and was given a provisional adjustment. On 11-2-24, ******* CU adjusted to approved adjustment. On 12-2-24 I was noticed by e-mail that the dispute was being declined by the ATM operator and 240.00 would be withdrawn from my acct on 12-12-24.I had to go back to the ATM to get info posted on ATM. Allpoint / Cardtronics sent the attached stating $300 was withdrawn but never whether an audit was done to see if ATM was over my $240.00. The attached is my withdrawal transaction and denial info that was sent to ******* Credit Union and any other important info. Also on denial it states Media Status: Present Failure, ???? Withdrawal info Withdrawal at ATM #****** SPXX0224 1901 N CLINE AVE GRIFFITH IN Card 4270 ATM/Cash Withdrawals -$303.50 • September 1, 2024 Post Date September 1, 2024 Name Withdrawal at ATM #****** Response from Allpoint/Cardtronics Terminal ID: ******** ite/Time: 9/1/2024 8:39:04 PM Business Date: 9/1/2024 Seq #: **** Account #: ******************** Tran Type: Savings Withdrawal Requested: $300.00 Dispensed: 5300.00 Surcharge: $3.50 Dispenser Status: E 0 No Errors Response: R 0 Transaction approved Dispensed: A:15 B:0 C:0 D:0 RejectEvt: A:0 B:0 C:0 D:0 Cass service: A:IN B:IN C:IN D:IN Media status : Present Failure Currency : USD Card Type: Standard Card

      Business Response

      Date: 01/03/2025

      We responded to the cardholder’s concerns via email on January 3, 2025.  To protect the cardholder’s privacy, we are
      not providing you with any details of our conversation. The cardholder may use
      their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:12/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your machine at 8000 w 95th st Hickory Hills, Il Speedway. Your machine was not dispensing Money but their was no indication furthermore why would you have a non working machine in a high traffice establishment I spoke to a guy Thursday right after the incident and then again on friday. I gave my last 4 of my card # to you all twice and then yall tell me yall could not verify my transaction but my account is showing someone or your machine SToLE MY money. You have surveillance in the machine why is this a issue. I want and need my money. Tray Told me tha you all dont take complaints the number on the machine is for maintenance of the machine.

      Business Response

      Date: 01/09/2025

      Based on the information provided in the complaint, we are unable to complete an investigation of the cardholder's contentions.  We have made numerous attempts to contact the cardholder to obtain the information necessary to complete our investigation, but we have been unable to establish contact with the cardholder.

    • Initial Complaint

      Date:12/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/2/24 12:48PM @ Cardtronic ATM in ******** ** I attempted to withdraw $200. The machine never asked if I wanted a receipt before it shut down. I took a time stamped screen shot. I called Cardtronics number and was told they 'saw' no money was dispensed. Advised calling my financial institution and advising them to issue a provisional credit. After my financial institution contacted Cardtronics they sent a transaction summary for that day. Tape clearly shows my initial time then 8 hours later it completed the transaction. I was not there when the money was dispensed. I have been fighting with my financial institution to get the money put back into my account to no avail. ********************** first Advised they had a tape. Then when I called again they Advised my financial institution had never contacted them. Then the last response was there are hundreds of errors every day from ************ and my financial institution should credit me. My financial institution has a tape the shows the events but are not paying attention to the time stamps

      Business Response

      Date: 12/19/2024

      We responded to the cardholders concerns via email on December 19, 2024.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 12/23/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    • Initial Complaint

      Date:11/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, September 28 at approximately 12:30 p.m., I initiated a cash withdrawal transaction at one of Allpoint's ATMs at the Walgreen's at ******************************************************************. During the transaction, the machine went down and never dispensed my funds ($100). I initiated a dispute with my bank that same day and they issued a temporary fund credit on September 29. I have now received a letter that my financial institution (*************) is reversing the temporary credit on November 18. They have asked me to provide documentation that the funds were not dispensed from the machine. Allpoint has refused to provide this information to both me and my financial institution.

      Business Response

      Date: 12/02/2024

      We responded to the cardholders concerns via email on November 26, 2024.  To protect the cardholders privacy, we are not providing you with any details of our conversation. The cardholder may use their discretion in sharing our response directly with you.

    Cardtronics is NOT a BBB Accredited Business.

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